Roles & Responsibilities:
*Oversees and supervises the daily operations of the appointed zone
*Plans the manpower needs of the zone, recruits, and deploys staff, develops, appraises, and promotes them.
*Manages the work performance of subordinates through orientation, training and coaching and disciplining them when necessary.
*Ensures that operational schedules are met, and jobs are completed.
*Ensures conformance to work procedures and standards.
*Handles customer complaints and conducts follow-up service calls/visits to clients to ensure customer satisfaction.
*Attends to Clients as the Single Point of Contact for the appointed zone.
*Performs any other related duties as instructed by the immediate superior.
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