DUTIES

You shall devote your time, knowledge, skill and attention in the performance of your duties in and out of the company if the exigencies of the work so require, on Sunday and public holidays and at such hours as may be required.

You shall not during the continuance of this contract except with the knowledge and written consent from the company, engage or interest yourself whether for reward or gratuitously, in any activity which would interfere with the performance of your duties with this Company.

You must not, without the consent from the company remove any company's properties (including the deletion or removal of any company data) from the office.

You shall not disclose to any third party at all time during your service with the company or thereafter, any secrets, transactions or information in the company, which may come within your knowledge or possession in the course of your employment with the company.

RESPONSIBILITIES

To responsible for ensuring that precast products and construction is being promoted to developments, consultants and relevant parties

To responsible to coordinate with Technical and Finance department during the tendering exercise for relevant inputs

To ensure proper communication to all levels

To carry out any other duties in which the company may assign to you with prior notice by the Company

To presentation to Developer & Consultant

To presentation of Preliminary Proposal

To conformation of Final Proposal

To coordination with Consultant

To tendering Exercise

To obtaining L.A

Requirements:

Possess Degree / Diploma in Civil / Structural Engineering

Minimum 3 year proven track record in construction sales, ideally in structural or precast sector

Good knowledge and contacts within Singapore Construction sector

Preference will be given to those who can commence immediately

Preference will driving Class 3 license with/without own transport

Singaporean or PR only

Singapore-based | Digital Payment Infrastructure Provider | MPI Licensed

An exciting opportunity with a rapidly growing fintech building next-generation payment infrastructure across stablecoins, cross-border payments, virtual accounts, and digital asset payment solutions. This role sits within the Sales team and will focus on driving enterprise client acquisition and revenue growth across APAC.

Our Ideal Candidate

• 5+ years of Institutional Sales experience in TradFi and Web3
• Proven hunter with strong track record closing enterprise or institutional deals
• Strong understanding of cross-border payments, FX, treasury, acquiring, payment infrastructure or blockchain-related solutions
• Excellent stakeholder management, negotiation and consultative sales capabilities
• Proficiency in English and Mandarin is required as the role involves regular communication, relationship management, and business discussions with Mandarin-speaking clients and stakeholders in China and Hong Kong.

SA
Reg No. R23114042
BeathChapman Pte Ltd
Licence no. 16S8112

Position

Sales Manager

Basic from $3500 onward

(3 to 5 years’ experience in gold jewellery trade)

Sales Supervisor

Basic from $3000 onward

(2 to 5 years’ experience in gold jewellery trade)

Job Highlights

• - 10.30am to 8.30pm
• - 5.5 days week
• - Location (Hougang)

Responsibilities

• Handle and respond to customer enquiries and feedback
• Deliver excellent customer service and build strong customer relationships
• Achieve sales targets and drive store performance
• Manage daily stock inventory and ensure accuracy
• Assist in daily retail operations
• Supervise, train, and motivate outlet staff
• Handle customer complaints professionally

Requirements

• Minimum Secondary school & above
• 2–5 years of experience in gold jewellery trade experience
• Proven sales experience with strong closing and upselling skills
• Leadership experience in managing or guiding a team
• Service-oriented with strong interpersonal and communication skills
• Positive attitude, responsible, and self-motivated
• Able to communicate in English and other language to clients from a multilingual environment
• Able to work retail hours, weekends and public holiday

Manager, Spare Parts Sales

• Working Location: Gul Circle
• Working Hours: 5 days, Mon - Fri, 8:00am – 5:30pm
• Salary: $5,800 to $7,000

The company is a lifting accessories supplier that provides container-handling solutions to ports and terminals. With operations in more than 70 countries across six continents, it has established a presence in terminals of every scale.

Requirements:

• Degree in Business, Sales, Marketing, or related field
• 8-10 years of proven experience in Parts Sales and Inventory Management within automotive, heavy equipment, or industrial parts industries
• Experience in automotive dealerships, heavy equipment or distribution network is required for this role.

Responsibilities

Strategic Planning & Sales Growth

• Formulate and implement sales and business plans to drive revenue and profitability.
• Monitor, track, and review sales performance, taking corrective actions where necessary.
• Lead sales initiatives in coordination with the team to expand aftermarket parts revenue.

Marketing & Customer Engagement

• Develop and execute marketing strategies to retain existing customers and acquire new ones.
• Strengthen competitiveness and grow market share in parts sales.
• Address customer complaints promptly to ensure high satisfaction.

Aftersales & Service Integration and Refurbishment Business

• Systemize tracking of new equipment service schedules to proactively target customers.
• Develop service-related parts sales opportunities to maximize lifecycle revenue.

Inventory Management

• Oversee global inventory to ensure availability and meet delivery commitments.
• Establish stock level and replenishment procedures to optimize lead times.
• Proactively manage inventory to minimize surplus and avoid obsolescence.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

Key Account & Sales Manager

Company: Oishi Manufacturing Pte Ltd
Location: Singapore
Reporting To: Directors

About Oishi Manufacturing

Oishi Manufacturing Pte Ltd is a Singapore-based food manufacturer specializing in ice cream, gelato, soft serve premixes, bakery premixes, waffles, desserts and OEM food manufacturing solutions. The company serves leading foodservice, retail, hospitality and institutional customers across Singapore and Southeast Asia.

Position Summary

The Key Account & Sales Manager is responsible for managing strategic customer relationships, driving revenue growth, securing new business opportunities, and ensuring the successful execution of customer projects from onboarding through commercialization.

The role focuses on growing existing key accounts while identifying and developing new opportunities in foodservice, retail, hospitality, airline catering, convenience stores, chain restaurants, distributors and OEM manufacturing sectors.

Key Responsibilities

1. Key Account Management

• Manage and develop relationships with assigned key accounts.
• Serve as the primary point of contact for customers.
• Conduct regular business reviews with customers.
• Understand customer requirements and identify opportunities for product expansion.
• Ensure customer satisfaction and retention.
• Monitor customer performance, sales trends and growth opportunities.

2. Business Development & Sales

• Identify and acquire new customers for OEM manufacturing and branded products.
• Develop and execute sales strategies to achieve revenue and profitability targets.
• Build a robust sales pipeline and maintain CRM records.
• Attend industry exhibitions, networking events and customer meetings.
• Conduct market research and competitor analysis.
• Prepare sales forecasts and business plans.

3. Project Commercialisation

• Coordinate with R&D, Production, Procurement, QA and Logistics teams to ensure successful product launches.
• Manage customer onboarding and commercialization timelines.
• Follow up on product development projects and customer approvals.
• Monitor launch performance and customer feedback.

4. Pricing & Contract Management

• Prepare quotations, pricing proposals and commercial agreements.
• Negotiate pricing, supply agreements and annual contracts.
• Monitor product profitability and recommend price adjustments where required.
• Support contract renewals and customer tenders.

5. Forecasting & Demand Planning

• Obtain customer forecasts and monitor demand trends.
• Coordinate with production planning teams to ensure supply continuity.
• Manage inventory-related discussions with customers.
• Support annual budgeting and sales forecasting exercises.

6. Reporting & Administration

• Prepare weekly sales reports and pipeline updates.
• Track KPIs and account performance.
• Maintain accurate customer records and documentation.
• Provide market intelligence and competitive insights to management.

Key Performance Indicators (KPIs)

Sales Growth

• Achievement of annual sales revenue target.
• Growth of existing customer accounts.
• Gross profit contribution.

Business Development

• New customers acquired.
• New products commercialised.
• Pipeline value generated.

Customer Management

• Customer retention rate.
• Customer satisfaction.
• On-time project execution.

Financial Performance

• Account profitability.
• Collection performance.

Job Description & Requirements
Health, Safety & Environmental Management

• Serve as the Company's Safety Manager and, where required, perform the duties of a Workplace Safety and Health (WSH) Officer for the factory, workers' dormitory, office, and project sites.
• Review, evaluate, and enhance the Company's safety management system and recommend improvements.
• Conduct regular inspections of factories, dormitories, offices, and project sites to ensure compliance with workplace safety, health, and environmental regulations.
• Manage all safety and environmental matters, including audits, inspections, incident investigations, and regulatory authority visits.
• Prepare and submit periodic safety and environmental compliance reports.

ISO Management Systems

• Act as Management Representative for the Company's integrated management systems, including ISO 9001, ISO 14001, and ISO 45001.
• Administer, maintain, and continuously improve the ISO management systems.
• Coordinate management review meetings, internal audits, corrective actions, and compliance reporting.
• Recommend and implement improvements to existing ISO manuals, procedures, and systems.

Sustainability (ESG)

• Develop and implement the Company's Environmental, Social and Governance (ESG) framework.
• Drive sustainability initiatives and monitor ESG performance indicators.
• Prepare sustainability and ESG reports for management review.
• Work closely with internal and external stakeholders to achieve sustainability objectives.

Digitalisation & Management Information Systems

• Support the Company's digitalisation initiatives through structured HSEQ and ESG data management.
• Develop and maintain Management Information System (MIS) reporting frameworks.
• Analyse operational data and prepare management reports to support business decision-making.

Leadership & Talent Development

• Lead and develop the HSEQ Department to support the Company's strategic objectives.
• Assess staff competencies, identify training needs, and implement development plans.
• Support recruitment and succession planning within the department.
• Mentor and coach team members to build organisational capabilities.
• Any other duties and responsibilities as assigned from time to time.

Requirements

• Bachelor’s degree in any Engineering discipline (4-year program), or in Safety, Health and Environment, or other WSH-related qualifications recognised by the Singapore Ministry of Manpower (MOM).
• Minimum 5 years of relevant experience in the construction industry.
• Certified in the Lifting Supervisor Safety Course.
• Certified in the Managing Work at Height Course.
• Registered Workplace Safety and Health Officer (WSHO) with the Singapore Ministry of Manpower (MOM).

This role requires someone who is energetic, service-oriented and capable of managing both restaurant and event operations in a fast-paced environment.

Key Responsibilities

Operations Management

• Oversee day-to-day restaurant operations
• Ensure smooth service during lunch, dinner and events
• Maintain high standards of food quality, cleanliness and customer service
• Monitor opening and closing procedures
• Ensure SOP compliance across all departments

Team Management

• Lead, supervise and motivate service and kitchen teams
• Conduct staff training and performance evaluations
• Prepare staff schedules and manpower planning
• Foster a positive and professional working environment

Customer Experience

• Handle customer feedback and service recovery professionally
• Build strong guest relationships and improve customer satisfaction
• Ensure guests enjoy a memorable dining experience

Sales & Business Development

• Drive restaurant sales and operational profitability
• Support marketing campaigns and promotional activities
• Assist in corporate events, weddings and private functions
• Increase customer retention and repeat business

Inventory & Cost Control

• Monitor stock ordering and inventory management
• Control food cost, beverage cost and wastage
• Work closely with suppliers and vendors
• Ensure proper stock rotation and storage practices

Compliance & Hygiene

• Ensure compliance with SFA and workplace safety regulations
• Maintain restaurant cleanliness and hygiene standards
• Ensure food safety and sanitation requirements are followed

Requirements

Preferred Qualifications

• Minimum 3–5 years of experience in F&B or restaurant management
• Experience in cafés, lifestyle restaurants, beach clubs or event venues preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Strong problem-solving and multitasking abilities
• Customer-focused mindset with excellent interpersonal skills
• Knowledge of POS systems and restaurant operations
• Able to work weekends, public holidays and night shifts

Job Summary

We are seeking a motivated Sales Manager to drive hotel room sales, build client relationships, and collaborate with internal teams to enhance guest satisfaction and achieve revenue targets.

Responsibilities

• Drive room sales to meet assigned revenue and occupancy goals
• Develop and expand relationships with corporate and individual clients to increase sales opportunities
• Respond promptly to sales enquiries and follow up to secure bookings
• Manage customer feedback and resolve issues professionally to maintain high satisfaction
• Coordinate with Front Office, Reservations, and Housekeeping teams to fulfill guest requirements
• Support sales planning, promotional activities, and business development initiatives
• Perform additional duties as assigned by the Head of Department

Preferred competencies and qualifications

• Minimum 1–2 years of sales experience, preferably in hotel, hospitality, or related sales fields
• Diploma or Degree in Hospitality Management, Business, or related discipline
• Strong interpersonal, communication, and negotiation skills demonstrated through client interactions and sales processes
• Customer-focused with a proactive, service-oriented approach to managing client needs
• Ability to manage multiple priorities and respond to enquiries efficiently
• Team player with effective coordination skills across departments

Benefits

• 5 Days Work
• Annual Wage Supplement (AWS)
• Dental and optical benefits
• Duty meals provided (if applicable)

Reporting to the Director of Sales, you are responsible to manage a portfolio of accounts in the assigned Corporate or Leisure segments with the objective of generating revenue and occupancy for the Hotel.

RESPONSIBILITIES

• To increase revenue and occupancy through sourcing for new business and maintaining good relationship with existing clients
• Drive for results by working towards achieving sales targets set by the Hotel and to ensure maximum clients’ satisfaction
• Represent the Hotel in trade shows, exhibitions and events to seek opportunities for business and acquisitions in the portfolio
• Conduct hotel site inspection for existing and new/potential accounts
• Entertain existing and potential clients in order to maintain rapport, good relationship and increase business opportunities
• Maintain accurate accounts and data sheets for existing clients and ensure up-to-date reporting of information
• Prepare and generate all Sales reports relevant to the portfolio of accounts on a timely basis (daily, weekly or monthly), ensuring accuracy and efficiency.
• Conduct resume meeting with all departments involved for any confirmed groups and work closely with other relevant departments
• Attend all events for clients in the Hotel (eg: Dorsett Wine Hour), organize sales blitz, promotions and activities
• Responsible for handling of Corporate or Leisure guest feedback and work with operations team in responding to guests in a prompt and efficient manner
• Perform any other ad-hoc duties assigned by the Director of Sales / Assistant Director of Sales from time to time

SKILLS & QUALIFICATION REQUIREMENTS

• Diploma in Hotel Management / Sales & Marketing or equivalent
• At least 4 years sales experience in the Hospitality industry for Senior Sales Manager role
• Proven sales track records and good clientele network
• Result-driven individual with excellent PR, communication and interpersonal skills
• Pro-active team player

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Sales Incentives*
• Leave including birthday leave
• Medical benefits including Flexi-Benefits (Optical & Dental)
• Training & career opportunities

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates.

Our client, a luxury 5-star city-centre hotel in Singapore, seeks a Sales Manager to drive new business growth through strategic sales, client engagement, and market development.

Responsibilities

• Identify, source, and secure new corporate and group accounts to expand the hotel’s client base
• Develop and execute strategic sales plans to penetrate target markets and increase revenue
• Conduct cold calls, client visits, networking, and sales missions to generate leads and close deals
• Build and maintain a strong pipeline of new leads and business opportunities for sustained growth
• Establish and nurture long-term relationships with key decision-makers to secure repeat business
• Represent the hotel at industry events, trade shows, and networking sessions to enhance brand presence
• Monitor market trends and competitor activities to identify new business opportunities and adapt strategies
• Develop and manage business opportunities within the China market by building relationships with key partners and understanding market-specific needs
• Achieve new business targets and revenue growth KPIs through proactive sales efforts and market insight

Preferred competencies and qualifications

• Degree or Diploma in Hospitality, Tourism, Marketing, or related field preferred
• Proven track record in hotel sales with strong proactive and reactive sales experience
• Excellent communication, negotiation, and client relationship management skills
• Strong understanding of Opera or similar PMS for managing bookings and business blocks
• Ability to work collaboratively across teams in a fast-paced environment
• Results-driven, adaptable, and resourceful with strong market knowledge

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applying for, present/expected salaries, and earliest available date. Only shortlisted candidates will be notified.

The Outbound F&B Sales Manager is responsible for proactively sourcing new business for the Dandy Collection by building and owning a pipeline of corporate clients, event planners, social organisers, embassies, lifestyle communities, and office clusters to drive events, large groupbookings, private dining, and corporate bookings across all venues.

This is a performance-driven role with a strong commission-based structure and a basic fixed base component. Success in this role depends on the ability to independently identify, develop, and convert new businessopportunities into confirmed events, large group bookings, and long-termcorporate dining relationships.

The ideal candidate is entrepreneurial, persuasive, highlyself-motivated, and capable of leading an outbound sales function with a strong focus on results. They should bring a substantial existing network spanning corporates, event planners, and social organisers, and have a proven track record in F&B or hospitality sales.

This position involves a basic monthly remuneration with a higher KPI structure from turning leads into confirmed clients and sales.

Key Responsibilities, include:

• New Business Outreach & Prospecting
• Events, MICE& Large Group Sales
• Relationship Management
• Corporate Booking Sales & Client Management
• Market Networking & Visibility
• Sales Reporting & Performance Tracking

Experience Requirements

• Minimum 7 years’ experience in outbound F&B sales, hospitality sales, or event sales with a strong track record in securing events, large group bookings, and corporate accounts
• Proven experience in F&B group or multi-venue environment, with demonstrated success in events, large group, and corporate booking sales
• In possession of an existing network spanning corporates, event planners, and social organisers, with an active database ready to leverage from day one

Success in This Role Looks Like:

• Building a strong pipeline of new corporate, events, and large group opportunities within the first 30–60 days
• Converting new contacts into confirmed events, large group bookings, and corporate dining consistently
• Increasing weekday utilization across multiple Dandy Collection venues
• Generating repeat events, large group, and corporate dining revenue from newly acquired clients
• Driving advance bookings for key festive periods, corporate end-of-year events, and high-demand calendar moments through proactive outreach

• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Sales and Marketing Manager Requirements:

• A bachelor's degree in marketing, mathematics, business administration, or related field.
• 3-5 years experience in marketing or sales.
• Experience in management may be advantageous.
• Understanding and knowledge of sales and marketing.

Job Description

• Industry/ Organization Type: Business Consultancy / Corporate Service Provider
• Position Title: Accounts & Sales Support Manager/ Accounting & Business Support Manager
• Working Location: Macpherson
• Working Hours: 5 days (Mon to Fri: 9:30am – 6.30pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team of accounting and tax executives.
• Provide coaching, training, and performance feedback.
• Oversee day-to-day accounting and tax operations to ensure accuracy, efficiency and on-time filings.
• Review full sets of accounts and GST reports prepared by the team.
• Review unaudited financial statements and tax computations.
• Ensure all client deliverables and statutory deadlines are met.
• Prepare resolutions, AGM documents and changes in company officers/shareholding.
• Maintain and update statutory records in line with legal requirements.
• Build and maintain professional relationships with clients.
• Handle queries promptly and ensure high client satisfaction.
• Support sales team in documentation, onboarding, grants, and follow-ups.
• Assist in preparing quotations, billings and communicating deliverables to clients.
• Perform other ad hoc assignments and special projects as needed.

APPLY NOW!!!

• Diploma/Degree in Accounting, Finance, Business or related field.
• 3–5 years’ relevant experience in accounting, tax or corporate secretarial work.
• Strong knowledge of Singapore accounting standards, GST and corporate tax.
• Experience with cloud software (e.g. Xero) is an advantage.
• Strong communication and client-facing skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80939 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Business Consultancy / Corporate Service Provider
• Position Title: Accounts & Sales Support Manager/ Accounting & Business Support Manager
• Working Location: Macpherson
• Working Hours: 5 days (Mon to Fri: 9:30am – 6.30pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team of accounting and tax executives.
• Provide coaching, training, and performance feedback.
• Oversee day-to-day accounting and tax operations to ensure accuracy, efficiency and on-time filings.
• Review full sets of accounts and GST reports prepared by the team.
• Review unaudited financial statements and tax computations.
• Ensure all client deliverables and statutory deadlines are met.
• Prepare resolutions, AGM documents and changes in company officers/shareholding.
• Maintain and update statutory records in line with legal requirements.
• Build and maintain professional relationships with clients.
• Handle queries promptly and ensure high client satisfaction.
• Support sales team in documentation, onboarding, grants, and follow-ups.
• Assist in preparing quotations, billings and communicating deliverables to clients.
• Perform other ad hoc assignments and special projects as needed.

APPLY NOW!!!

• Diploma/Degree in Accounting, Finance, Business or related field.
• 3–5 years’ relevant experience in accounting, tax or corporate secretarial work.
• Strong knowledge of Singapore accounting standards, GST and corporate tax.
• Experience with cloud software (e.g. Xero) is an advantage.
• Strong communication and client-facing skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80939 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Manager Roadside Assistance & After Sales Customer Experience
Porsche Singapore Pte. Ltd. (Retailer)

Porsche Singapore is seeking an experienced and business-driven Senior Specialist / Manager to lead and oversee the end-to-end 24/7 roadside assistance and courtesy car business, and to own and shape the benchmark customer experience across the full After Sales journey.

The successful candidate will be responsible for ensuring profitability and operational excellence, including daily operations management, strong vendor performance, and effective budget and cost control. This role will ensure operational efficiency, quick response times, and consistently high customer satisfaction. In addition, the role carries strategic ownership of the After Sales customer journey by researching, defining, and implementing a benchmark customer experience in close collaboration with the After Sales Team, leading system and process implementations where required, and ensuring all initiatives are scalable across the region.

• Develop and execute business strategies, initiatives, and operational plans, while owning the overall performance, commercial outcomes, and continuous evolution of the roadside assistance and courtesy car business to drive profitability, scalability, and operational excellence
• Take full accountability for end-to-end roadside assistance operations, including call handling, dispatch coordination, recovery management, and case closure, overseeing both in-house daytime and outsourced night operations to ensure seamless 24/7 service continuity.
• Define, implement, and continuously enhance SOPs, escalation frameworks, and service workflows to improve response times and operational control
• Manage and optimise a fleet of approximately 30 courtesy car, ensuring high availability, utilisation efficiency, controlled turnaround time, and proper damage management
• Lead and govern all external vendors, including towing and logistics partners, by defining SLAs, monitoring performance, validating invoices, and managing commercial negotiations or disputes
• Prepare and manage budgets, forecasts, and financial reporting; analyse cost per incident, utilisation, and service metrics to drive profitability and cost optimisation
• Track and report operational KPIs and service performance, implementing corrective actions where required
• Build strong relationships with internal stakeholders, insurers, and partners to ensure seamless and coordinated operations
• Manage and resolve complex customer concerns and escalations promptly and effectively, ensuring alignment with Porsche’s premium service standards
• Ensure adherence to all relevant laws, regulations, safety standards, insurance requirements, data protection policies, and company guidelines
• Own and lead the end-to-end After Sales customer journey — conducting market and customer research, defining benchmark customer experience standards, and driving implementation of a consistent, premium After Sales experience across all customer touchpoints
• Collaborate closely with the After Sales Team to co-design, align, and deliver customer experience improvements across all After Sales functions, including service reception, workshop operations, parts, and customer communications
• Lead the evaluation and implementation of systems, tools, and digital platforms required to support and enhance the After Sales customer journey, managing end-to-end delivery from requirements definition through to go-live and adoption
• Develop and document process frameworks, and quality standards for the full After Sales customer journey, ensuring operational consistency and a premium customer experience at every stage
• Design all After Sales customer experience initiatives, processes, and systems with regional scalability as a core principle, enabling consistent and efficient rollout across multiple markets
• Stay abreast of industry developments and mobility trends to continuously refine and future-proof the operating model

Requirements

• Bachelor’s degree in Business, Economics, Finance, or a related field
• 5–8 years of experience in operations, mobility services, automotive, logistics, or service management, with a proven track record managing external vendors and service providers; prior experience in customer experience design, After Sales journey management, or service transformation is strongly advantageous
• Strong ownership mindset with hands-on execution capability; structured, calm under pressure, and highly accountable
• Analytical and data-driven,comfortable working with operational KPIs, reporting, and service performance metrics to inform decisions
• Excellent leadership, communication, and interpersonal skills, able to engage effectively with internal and external stakeholders
• Positive, solution-oriented mindset with the ability to proactively address challenges and deliver effective solutions
• In-depth knowledge of industry trends, mobility services, and regulatory requirements
• Proficient in MS Office and other relevant technology tools and systems; experience with CRM, customer experience, or After Sales management platforms is an advantage
• 5.5-day work week with alternate Saturdays, with flexibility to support business operations outside regular hours, including evenings, weekends, and public holidays.
• Possess a valid Class 3 Driving Licence with at least 4 years of driving experience and a clean driving record