Total 1,144 customer experience manager job vacancies in F&B / Tourism / Hospitality category in The Philippines

• Network mapping and identification gap in network. 
• Retention of existing network 
• Network  expansion plan as per potential of the market.
• Identify, develop, and expand relationships with business partners.
• Develop and implement strategic plans to meet business goals.
• Negotiate contracts and close deals with partners.
• Work closely with the sales and marketing teams to ensure business goals are met.
• Identify and reach out to potential partners.
• Develop plans to increase revenue.
• Identify and onboard new channel partners
• Provide support and training to partners to ensure success
• Manage the performance of existing partners, and develop strategies to improve their sales and revenue
• Develop and maintain strong relationships with partners, and work closely with them to achieve mutual goals
• Collaborate with the sales team to align sales and channel efforts
• Monitor industry trends and stay up-to-date on competitors and market conditions
• Create and manage channel partner budgets and forecasts
• Develop and implement channel partner programs, such as training, marketing, and incentives
• Measure and report on the performance of channel partners, using metrics such as sales and revenue

We are seeking a meticulous and driven Assistant Manager to support the commercial aspects of our Onshore and Offshore Modules Construction Projects. This role is central to preparing compelling tender proposals and prequalification submissions, with the ultimate goal of securing successful project awards. The position requires strong coordination across departments, technical and commercial acumen, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Project Prequalification

• Review client prequalification documentation requirements and deliverables

• Coordinate with internal departments to collate supporting documents

• Prepare and submit prequalification questionnaires and supporting materials

• Review responses with senior management before submission

• Ensure strict adherence to client deadlines

Project Tendering

• Compile and review customer enquiries, tenders, and RFQs for bid decision

• Conduct sanction and credit risk checks with Risk & Compliance teams

• Coordinate tender deliverables across departments for proposal preparation

• Review technical specifications, requirements, and drawings to prepare commercial proposals

• Manage clarifications with clients and follow up on responses

• Ensure tender submissions meet client requirements

Tender Costing & Pricing

• Prepare costing and pricing using established templates, supported by supplier and subcontractor inputs

• Collate material and labour costs for substantiation and project handover

• Draft tender qualifications and exceptions based on costing estimates

• Review proposals with senior management and incorporate feedback

Prior & Post Submission

• Organize tender reviews with senior management for approval

• Prepare final commercial and technical proposals for submission

• Follow up with clients on tender status and respond to clarifications

• Upon award, prepare handover presentations covering scope, technical, commercial, and contractual details

Post Project Award

• Maintain strong relationships with clients and associates through regular communication

• Advise Project Managers on potential variation orders

• Support project teams with commercial deliverables as required

Key Requirements

• Diploma or Degree in Engineering from a reputable institution

• 5–8 years of relevant industry experience, including at least 3 years in commercial roles

• Preferably with exposure to FPSO projects, module construction, or project management

• Strong ability to read, interpret, and prepare technical/commercial documents and engineering drawings

• Skilled in identifying process improvements for functional and cost-effective results

• Excellent analytical, problem-solving, and communication skills

Education:

• Bachelor’s Degree in Engineering

 Job Description

• Reporting to the Area Manager, your responsibilities include but are not limited to:
• Direct and manage the restaurant according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Advise on operational needs and service consistency
• Manage the restaurant according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle customers’ complaints and operational issues
• Other work scope as required by business needs

Job Requirements

• Strong operational experience in Japanese dining concepts
• Good track record in driving sales and turning around business performance
• Good stakeholder management skills, as the outlet is located within HQ and will require regular liaison with many of our internal office stakeholders
• Basic liquor knowledge would be beneficial
• Someone energetic, proactive and with a positive attitude
• Diploma in F&B, Supply Chain, or related courses
• Experience working in the F&B industry with at least 3 years in a supervisory role
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to F&B operations and customer issues
• Ability to foster positive working relationships
• Basic computer literacy

Interested candidates, do submit your resume in MSWord or contact 62251232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus’ PDPA and e2i’s PDPA.

About Us
Kai M&E Pte Ltd is an established M&E service provider specializing in corporate workplace fit-out projects. As part of our continued growth, we are seeking an experienced M&E professional to take on a client-facing role supporting project acquisition, delivery, and ongoing client relationships.

Key Responsibilities

• Participate in project pitches and presentations, providing M&E input, costing, and technical solutions
• Engage clients during meetings to understand requirements and translate them into practical M&E strategies
• Prepare cost estimates, budgets, and technical proposals to support tender submissions
• Act as the key interface between clients and internal M&E, design, and project teams
• Coordinate and follow up on project progress to ensure smooth execution and timely resolution of issues
• Stay involved across selected projects from pre-award through completion
• Manage post-completion M&E matters and maintain strong client relationships

Requirements

• Relevant experience in M&E works within interior fit-out (office projects) / construction industry
• Strong knowledge of building services (electrical, ACMV, fire protection, etc.)
• Experience in costing, tendering, or project budgeting
• Confident in client-facing situations, presentations, and discussions
• Good coordination and communication skills across multiple stakeholders

What we're looking for

• A commercially aware M&E professional who understands both technical and client needs
• Someone comfortable bridging between clients and internal teams
• Able to contribute to both winning projects and ensuring successful delivery

Bonus
This role is ideal for someone who enjoys a balance of client engagement, technical problem-solving, and project involvement.

Job Description

We are looking to hire a Area Manager who will be responsible for driving and delivering sales revenue in line with the budget while managing costs and maintaining the service and hygiene standards with the operations team.

This individual will be in-charge of our food court operations and drink stall management.

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

• Responsible for the business performance, financial and budget planning of the business unit

• Involved in the set up and expansion plans for new concepts and brands

• Analyse business performance to optimise sales and profitability

• Work closely with functional support departments as to align with strategic business objectives.

• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes

• Drive service quality and customer satisfaction

• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

• Develop managers and high-potential employees through organizational talent capability reviews

• Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals

• Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures

• Oversees restaurants standards and maintenance

Requirement: 6 days work week

Skills/Qualification

• At least 5 years of experience in F&B environment

• Minimum 3 years exposure in managerial position in F&B operations

• Passionate and interest in F&B operations

• Strong business acumen, critical thinking and analytical skills.

• Determination to succeed and ability to deliver results

• Good problem solver and self-confidence in decision making.

• Ability to lead and inspire the team to achieve organizational goals.

• Strong inter-personal skills and to lead by example with hands-on-approach.

• Ability to identify the market trends and creative to new ideas to stay ahead of competition.

• To be worked at Roasted Delight stall located at Coffeeshop.
• Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients
• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards
• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment
• Buying, weighing and storing ingredients and food supplies
• Operating a variety of kitchen appliances and instruments including cutters, knives and mixers.
• Working hour : 9am-9pm
• At least 2-3 years experience

Summary:

Reporting to EAM of F&B – Business Development Manager for Food and Beverage is responsible for driving revenue growth, building strong relationships with key clients, and developing strategic sales plans to promote F&B outlets and meet revenue targets. You'll work closely with internal F&B teams to deliver exceptional customer experience, leveraging customer insights and market trends to optimize business performance and exceed client expectations, ultimately driving business growth through effective marketing and sales strategies, integrating online bookings with TableCheck, Simphony, and POS systems, targeting a 15% YoY revenue growth.

Job Description

• Develop and execute sales strategies to meet revenue targets

• Build and maintain relationships with corporate clients, event planners, and other key stakeholders

• Manage customer relationships, ensuring excellent customer satisfaction through effective table management and Symphony systems utilization

• Analyze customer data to identify opportunities for upselling, cross-selling, and improving customer experience

• Collaborate with marketing team to develop promotional campaigns and integrate online business channels (e.g. social media, online ordering, delivery platforms)

• Lead and train F&B team to achieve sales targets and provide excellent customer service

• Monitor and report on sales performance, identifying areas for improvement

• Drive partnerships for festive and seasonal business optimization (e.g., Mooncake, NYE, CNY, Dumpling festivals)

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Role Summary

The Client Delivery Manager (CDM) is responsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Job Summary

Lead the management and growth of e-commerce platforms by planning and executing targeted sales and marketing strategies. Drive customer engagement and sales conversion through data-driven insights and effective marketplace campaigns.

Responsibilities

• Manage and update website(s) by uploading products and coordinating website development to ensure accurate and appealing online presence
• Develop and implement sales and marketing strategies tailored for online marketplaces and e-commerce platforms such as Lazada, Shopee, and Shopify to achieve sales targets
• Plan and execute marketing campaigns on individual marketplaces to increase store exposure and drive sales growth
• Conduct market research on trends, audience behavior, competitors, and consumer journeys to inform marketing strategies and improve engagement and conversion rates
• Analyze customer insights and create detailed briefs to support new product development aligned with market needs
• Upload and maintain content on various online marketplaces, including product images, store banners, and descriptions, ensuring consistency and quality
• Participate actively in e-marketplace campaigns and promotions to maximize store visibility and sales performance
• Manage e-commerce site inquiries and customer comments promptly and professionally to enhance customer experience
• Review Google Analytics data to identify opportunities for improving conversion rates and optimize e-commerce performance using data-driven techniques
• Perform additional duties as assigned by management to support business objectives

Preferred competencies and qualifications

• Diploma in Business, Marketing, or related fields
• Minimum 2 years’ experience in developing and implementing digital marketing strategies
• Knowledge of various digital marketing channels to effectively reach target audiences
• Familiarity with web design, web development, and HTML to support website management (considered a bonus)
• Strong communication and interpersonal skills to collaborate across teams and engage customers
• Project management skills to coordinate marketing initiatives and meet deadlines
• Proficiency in verbal and written English to ensure clear communication
• Ability to work effectively under pressure and meet tight timelines

“The way to get started is to quit talking and begin doing.”

– Walt Disney

Royal Organisation is looking for individuals from any background who is hungry to learn, creative and driven.

AND

You will be supported, coached from scratch, and be given opportunities to reward yourself for what you have worked hard for.

YOU WILL GET

• Personalised mentorship

• Personal development workshops and skillsets

• Vibrant and closely-knitted team environment

YOU MUST BE

• A keen and humble learner

• Comfortable in promoting and communicating verbally

• Ambitious but possess strong interpersonal skills

• Creative combined with persistence and perseverance

YOU WILL BE

• Conveying the value of our client's product/services to prospective customers

• Partnering closely with the sales team to refine and deliver presentations

• Learning to handle and lead your sales team

PERKS

• Travelling opportunities

• Strive in a fully performance-based industry

Join us now to advance and become a better version of yourself!

Location: Singapore
Employment Type: Full-time

About Us
Swaad is a casual dining vegetarian restaurant known for fresh, Saatvik (NoOnion/Garlic) and healthy cuisine. We are looking for an experienced andpassionate Restaurant Manager to lead our team and ensure excellent guestexperiences.

Key Responsibilities

• Oversee day-to-day restaurant operations (dining area, kitchen coordination, takeaway/delivery).
• Lead, train, schedule, and supervise front-of-house staff.
• Ensure outstanding customer service and handle guest feedback/complaints professionally.
• Maintain high standards of hygiene, food safety, and cleanliness in line with regulatory requirements.
• Monitor inventory, place orders, and control food and beverage costs.
• Coordinate with the kitchen team to maintain quality, portion control, and timely service.
• Manage cash handling, daily sales reports, and basic P&L monitoring.
• Implement marketing/brand initiatives (special promotions, events, social media support).
• Ensure compliance with all company policies and local laws.

Requirements

• Proven experience as a Restaurant Manager / Assistant Manager (experience in vegetarian or health-focused concepts preferred).
• Strong leadership, people management, and communication skills.
• Customer-focused mindset with a passion for hospitality and vegetarian cuisine.
• Good understanding of restaurant operations, inventory control, and basic financials.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety and hygiene standards; relevant certifications are an advantage.
• Basic computer skills (POS systems, MS Office, etc.).

What We Offer

• Competitive salary and performance-based incentives.
• Staff meals and discounts.
• Opportunities for training and career growth.
• Positive, respectful work environment.

How to Apply
Please send your CV and a brief cover letter to swaad.foodart@gmail.com withthe subject line: “Application – Restaurant Manager”.
Application Deadline: 4 May 2026

Swaad is an equal opportunityemployer. We welcome applications from all qualified candidates.