Total 6,069 Finance / Banking / Insurance job vacancies

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

Domain &Functional SME

• Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.
• Translate business requirements into functional and technical specifications aligned with the target collections platform.
• Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.

Conversion &Data Migration Delivery

• Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.
• Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.
• Define and manage mock conversions, dress rehearsals, and cutover planning.
• Drive resolution of data issues, gaps, and defects in collaboration with technical teams.
• Coordinate with architecture, development, testing, and infrastructure teams to ensure aligned delivery.
• Manage dependencies across workstreams, vendors, and system integrators.
• Ensure adherence to the bank’s delivery standards, SDLC, and governance frameworks.

Testing &Readiness

• Oversee functional, system, integration, and testing from a business and SME perspective.
• Ensure test scenarios fully cover collections processes, conversion outcomes, and edge cases.
• Support business readiness activities including operational handover, and hypercare.

Stakeholder& Vendor Management

• Serve as a primary liaison between business, IT, vendors, and system integrators.
• Provide clear status reporting, risk management, and issue escalation to senior stakeholders.
• Guide vendors on functional expectations and validate delivered outcomes.

What is the opportunity?

As a Senior Trust Officer, you will be reporting to the Head of Trust Administration. You will be primarily assisting with the day-to-day administration duties of Trust structures managed in Singapore and serving as the primary staff for onboarding new trust structures, responsible for reviewing new business submissions and documents, vetting legal documents, and assessing complex trust structures that complies with RBC policies.

What will you do?

• Portfolio management and client relationships: Responsible for a portfolio of high-net-worth clients’ Trust relationships and acting as an effective member of the fiduciary team to ensure that all business objectives are met and operational standards and controls are complied with.
• Fiduciary team contributions: Assist other team members to maintain a sustainable fiduciary business and uphold the highest level of trust and company administration to minimize business risk.
• Compliance and risk management: Adhere/Comply to a culture of compliance with policies and appropriate risk management frameworks.
• Client and stakeholder communication: Respond to requests from clients, family offices, outside professionals and Banking Teams for execution of transactions, provision of information, FATCA and CRS requirements, and regulatory compliance matters on a timely manner.
• Document and file maintenance: Maintain fiduciary documentary files according to guidelines and procedures to ensure that legal, fiduciary and record-keeping responsibilities are performed with appropriate evidence on a timely basis.
• Financial statement review: Review the Trust and underlying company’s financial statements prepared by the trust accountant to ensure they are in line with the trust structures.
• Regulatory procedure updates: Ensure all the RBC policies and procedures are compiled in administering the trust structures. Escalate to management if there is any deviation.
• Ad hoc projects: Handle any ad hoc projects as assigned.
• New business review function: Participate in the review and vetting of new business submissions, including document review, legal vetting, liaising with external advisors including but not limited to external law firms or inhouse legal on the terms of the trust documents, and analysis of complex trust structures to ensure alignment with RBC standards and regulatory requirements Legal Documentation: Primary contact for reviewing any amendments to RBC Standard agreement and liaison point with both inhouse legal and external law firms.

What do you need to succeed?

Must-have

• At least 10 years’ experience in handling Trust administration matters
• Ability to participate in meetings with Wealth Planners, Relationship Managers and clients as required
• Legal, or other relevant legal-related qualifications
• Strong technical ability in trust laws for respective jurisdictions and good operational knowledge of various trust types available in respective jurisdictions
• Good knowledge of applicable regulatory and compliance requirements
• Team player and self-motivated
• Deep experience with new business review processes and complex trust structure analysis
• Extensive experience in reviewing legal documentation
• Hands on person with eyes for details

Nice-to-have

• STEP qualified
• Experience with multi-jurisdictional trust arrangements and cross-border structuring
• This role requires speaking to North Asia-based clients, proficiency in Mandarin/ Cantonese is nice-to-have

Company Description

Specialist Risk Group (SRG) is a people and culture-led specialist insurance intermediary, backed by world-renowned investors Temasek and Warburg Pincus. We focus on areas of insurance where deep expertise matters most, delivering tailored solutions for complex and often underserved risks across Asia and internationally. Our teams combine strong market knowledge of our region with access to the wider capabilities of the Group internationally.

At SRG, we are building a business we are proud of, defined by specialist thinking, collaboration and a commitment to doing difficult things well. Our approach is deliberately personal and hands-on, shaped by people who understand their markets and take responsibility for delivering the right outcomes.

Role Overview: Specialist Risk Group is seeking an Associate, Billing (Insurance Broking) who is proactive and detail-oriented, to support end-to-end billing and operational processes within our insurance brokerage business.

This person plays a critical role in ensuring accurate premium processing, strong internal controls and seamless coordination among multiple stakeholders including Brokers, Finance and Client Onboarding.

The key responsibilities for this role are:  

• Oversee end-to-end billing delivery within agreed timelines; collaborate with Brokers, Finance and Client Onboarding to ensure accurate, complete and current billing records are maintained in the system.

• Drive continuous improvement initiatives to enhance operational efficiency, strengthen controls and improve data quality.

• Ensure ongoing adherence to regulatory requirements and internal governance standards, and support audit and compliance reviews as required.

• Undertake additional responsibilities as required to support team objectives and broader business priorities.

Skills & Qualifications

• Diploma or Degree in Business, Finance, Insurance, or related field

• Minimum 2–4 years of experience in insurance brokerage, operations, or billing-related roles

• Familiarity with premium billing, policy administration or insurance operations processes is preferred

• Strong understanding of insurance operations, billing cycles, and regulatory requirements

• Strong communication skills and ability to work with multiple stakeholders

• Proactive mindset with the ability to identify and improve processes

• Meticulous, organised and able to meet deadlines.

Why Join Us: Joining SRG means becoming part of an ambitious, growing organisation that invests seriously in its people. We create opportunities for colleagues to deepen their expertise, broaden their experience, and grow their careers across regions and specialisms. If you are motivated by complex challenges, value strong relationships and want to be part of a business built for the long term, SRG offers the opportunity to grow alongside us.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects of Digital domain applications
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan.
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Grace Orchard School caters to students who have been diagnosed with Mild Intellectual Disability (MID) and those with Mild Autism Spectrum Disorders (ASD). The school is specifically for students ranging from 7-18 years old who have Intellectual Quotient (IQ) which falls within the range of 50-70. The school is a non-profit organisation under the Presbyterian Community Services. We are looking for a resilient and motivated person who can be part of our corporate team to make a difference in the special education landscape.

Job Description

The Finance Executive reports to and is under supervision of the Senior Manager (Admin & Finance).  You will be responsible for the finance functions in the school in accordance with established school policies and procedures – including undertaking administrative & database processes.

We are looking for a resilient and motivated person who likes to operate independently and able to thrive in a dynamic work environment with suitable guidance and to make a difference in the special education (SPED) landscape.

Roles and Responsibilities:

• Daily invoice processing, process weekly cash collection

• Perform finance data entry and bank reconciliation into School Management System

• Process payments to vendors, reimbursement to staff

• Process quarterly student fees collection by GIRO with bank, Edusave / PSEA deduction authorisation 

• Process Enrichment program forms &fees collection, awards forms & funds disbursement

• Issue official receipts for cheques/cash collected upon request

• Monitor collection of student school fees

• Monitor and perform GRN

• Filling, archiving, and disposing of Finance documents 

• Prepare quarterly GST submission, reimbursement claim on SPED FAS (half yearly) 

• Prepare draft audited financial statements, audit schedules, PBC list

• Verify year-end budget, mid-year budget revision, additional budget, budget savings declaration

• Annual booklist collections &issuance of receipts upon request

• Support field audit by external auditors

• Assets Sighting and labeling for tagging of fixed assets 

• Other work as assigned by Senior Management & Manager

Skills

• Strong attention to detail and accuracy in handling financial data

• Ability to manage high-volume, transactional work (e.g. invoicing, payments, reimbursements)

• Good organisational and time management skills, with the ability to meet deadlines

• Responsible, proactive, and willing to learn

• Good communication and interpersonal skills for coordination with internal &external stakeholders

• Ability to work both independently and as part of a team

Requirements

• Diploma in Accountancy, Finance, or ACCA equivalent professional qualification

• 2 to 3 years of relevant accounting experience

• Basic knowledge of accounting principles and financial reporting standards

• Proficient in Microsoft Office applications, particularly Excel

• Experience with accounting software (e.g. SAP, MYOB, QuickBooks, or similar) is an advantage

• Familiarity with compliance requirements (e.g. GST, basic regulatory guidelines) would be anadded advantage

Job Summary

We are seeking a Finance Director (Real Estate Investment) to lead the finance function of a real estate investment platform. The successful candidate will oversee financial management, reporting, capital planning, and strategic finance initiatives across a portfolio of real estate assets in Singapore and the region.

Responsibilities

• Lead financial reporting, consolidation, budgeting, forecasting, and financial planning to support business growth and decision-making
• Oversee treasury operations, manage cash flow, and plan liquidity across multiple entities to ensure financial stability
• Provide financial analysis and recommendations to support acquisitions, divestments, asset enhancements, and restructuring initiatives
• Manage relationships with financial institutions to facilitate financing, refinancing, and capital management activities
• Prepare and present management reports, financial analyses, and performance updates to senior management for informed decision-making
• Oversee investor reporting, monitor fund performance, and conduct portfolio financial analysis to optimize investment outcomes
• Ensure compliance with Singapore Financial Reporting Standards (SFRS), statutory requirements, and internal policies to maintain governance
• Develop and enhance internal controls, financial governance, and risk management frameworks to safeguard assets and operations
• Coordinate external audits, tax matters, and engagements with professional advisors to ensure regulatory compliance
• Lead, mentor, and develop finance team members to build capabilities aligned with business objectives

Required competencies and certifications

• Knowledge of Singapore Financial Reporting Standards (SFRS) and relevant regulatory requirements

Preferred competencies and qualifications

• Bachelor's Degree in Finance, Accounting, Business, or a related discipline
• At least 8 years of relevant experience in finance, accounting, investment, asset management, real estate investment, property development, or related industries
• Experience in financial reporting, budgeting, forecasting, treasury management, and financial analysis
• Familiarity with investment evaluation, capital structuring, or corporate finance activities
• Professional qualifications such as CA Singapore, ACCA, CPA, CFA, or equivalent (advantageous but not essential)
• Proficiency in financial systems, data analysis tools, and Microsoft Office applications
• Familiarity with AI-enabled financial analysis or reporting tools (advantageous)
• Strong analytical, communication, stakeholder management, and leadership skills

We regret that only shortlisted candidates will be notified. Careerstar International Pte Ltd

• EA License No: 03C3254
• EA Personnel No: R23115696
• EA Personnel Name: Chin Lee Wei

Raffles Student Care is committed to providing a child-safe SCC and KCare environment in accordance with child-safe standards. We inculcate values and develop life skills in our children to prepare them for life.

We currently manage centres in Hougang, Sengkang, Punggol, Ang Mo Kio, Tampines, Pasir Ris, Bukit Panjang, Tanjong Katong and Jurong West.

We are looking for a Finance Executive to join our team. If you think you are:

• good with administrative duties and following policies
• able to handle and prioritise work
• familiar with Finance processes and functions
• a person of high integrity

You might be the one we are looking for!

Job Description:

• Process and maintain access rights for employees for email and shared documents
• Complete payslip rectification, generation and payroll submission to bank
• Verify and prepare expense payments/reimbursements on multiple systems
• Prepare monthly GIRO Collections
• Able to perform basic bookkeeping to maintain account books, and record revenue and expenditure
• Track and record incoming revenue, and issue receipts and Letters of Demand or Letters of Termination
• Able to understand Google scripting will be an advantage

Benefits:

• Work remotely

Please submit your resume. Only shortlisted candidates will be contacted.

Job Purpose

• Be part of the finance team in one of the leading asset management companies. To provide accounting support to the Company and maintain daily operations of the accounting and finance functions.

Job Responsibilities

• Financial and Management reporting (including month end and year end closing process, preparing journals for prepayments, accruals, adjustment entries, etc)
• Head office reporting including reporting under MAS 637 notice
• Regulatory reporting including annual and ad hoc survey forms from regulators
• Perform monthly reconciliations (including bank reconciliations, subsidiary module reconciliations to trial balance, etc)
• Tax support for annual tax compliance filing to IRAS
• Management and reconciliation of soft commission book
• Assist in the generation of audit schedules for annual audit
• Any other ad hoc tasks and projects assigned

Job Requirements

• Diploma in Accountancy or finance specialization or equivalent qualification
• Minimum 3-5 years of relevant working experiences with comparable role in a commercial environment, preferably experiences in financial institutions
• Meticulous, detail oriented and good organizational and follow up skill with high degree of initiatives and resourcefulness
• Possess integrity and discretion when handling confidential information
• Team player who can also work independently
• Good communication and interpersonal skills
• Self-motivated, independent, mature and confident individual
• Able to multi-task and work under tight timelines and fast-paced environment
• A team player
• Proficient with Microsoft Office applications with strong Excel and Word skills
• Experience in using a ERP system

Other Information:

Lion Global Investors Limited iscommitted to equal employment opportunity. Our employment decisions are madebased on job requirements and qualifications, and regardless of age, race,gender, religion, marital status, family responsibilities, or disability.

Please refer to our DataProtection Policy Statement on how we may collect, use and disclose yourpersonal information. https://www.lionglobalinvestors.com/en/data-protection-policy-statement.html

Please be informed that onlyshortlisted candidates will be notified.

About the Company

A premier global consultancy specializing in bespoke financial solutions.

About the Job

• Provide comprehensive administrative and operational backing to the sales consultancy team.

• Coordinate with financial professionals to facilitate medical appointments and gather necessary KYC/financial records.

• Represent the firm at client meetings or medical screenings when consultants are unavailable.

• Act as a primary liaison between banking partners and clients regarding application status and policy handovers.

• Manage the formal submission of all insurance application paperwork.

• Maintain accurate sales pipelines and ensure CRM systems reflect current meeting data.

• Verify that all client files adhere strictly to internal and external regulatory compliance standards.

• Oversee the entire lifecycle of a case, including direct negotiation with underwriters to reach completion.

• Partner with client service teams to finalize timely annual portfolio reviews.

• Collaborate daily with internal technical teams regarding policy illustrations and active accounts.

• Develop tailored visual presentations and comparative product analyses for high-level client engagements.

Skills and Requirements

• Strong proficiency in managing administrative workflows within a sales-driven environment.

• Excellent interpersonal skills for direct client interaction and stakeholder management.

• Diligent attention to detail regarding documentation, compliance, and due diligence.

• Ability to manage multiple cases simultaneously from initiation through to settlement.

• Competency in preparing professional presentation materials and data comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Key Responsibilities

• Support trade finance operations and maintain accurate records, reports, and documentation
• Monitor account renewals, document submissions, and follow up on outstanding requirements
• Prepare reports, presentations, and management information for business tracking and review
• Track customer accounts and transaction activities to support operational and business requirements
• Coordinate with internal stakeholders to resolve operational issues and ensure timely processing
• Support customer account maintenance and updates in accordance with operational procedures
• Maintain internal systems and records to ensure compliance with regulatory and operational requirements
• Assist with process improvement initiatives, training materials, and departmental projects
• Perform administrative and ad-hoc duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

• Lead cross-border deals across Southeast Asia markets
• Exposure to PE, founders, and large-cap transactions

About Our Client

Our client is a leading investment banking platform with a strong presence across Asia and deep expertise in sectors such as technology, consumer, financial services, and healthcare. The firm executes numerous transactions annually, covering mid to large-cap deal sizes, and is known for advising on high-profile, growth-stage and private market transactions.
Backed by a global financial institution, the platform benefits from strong cross-border capabilities, institutional backing, and access to an extensive international network, positioning it well for continued expansion in Southeast Asia.

Job Description

• Lead execution of M&A and capital-raising transactions end-to-end
• Develop financial models, valuations, and transaction materials
• Manage due diligence and coordinate with legal and counterparties
• Prepare and drive marketing documentation and client presentations
• Engage directly with founders, corporates, and financial sponsors
• Support business development and sector coverage initiatives
• Work closely with regional teams on cross-border mandates

The Successful Applicant

• 4+ years of experience in investment banking or corporate finance
• Proven track record of completed transactions (M&A or fundraising)
• Strong financial modelling, valuation, and analytical capabilities
• Experience managing execution workstreams independently
• Solid understanding of transaction structuring and documentation
• Exposure to private markets, growth companies, or PE transactions
• Strong stakeholder management and communication skills

What's on Offer

This role offers the opportunity to join a high-growth platform at an early stage in its Southeast Asia expansion, with a heavyweight backing parent group. This role provides significant career acceleration and visibility. You will gain hands-on exposure to complex, cross-border deals while working closely with senior leadership and regional teams. The environment is entrepreneurial, with strong ownership, deal flow, and the backing of a well-established global institution, alongside a competitive compensation structure and performance-driven rewards.

Michael Page International Pte Ltd | Registration No. 199804751N 

Overview
We are looking for a detail-oriented Pricing & Quotations Executive to support quotation generation and pricing validation.
This role is ideal for someone who is highly proficient in Microsoft Excel, data accuracy, and administrative coordination, and enjoys working with numbers and structured data. You will collaborate with internal stakeholders to ensure timely and accurate preparation of quotations and pricing documentation.
Responsibilities
Quotation Preparation

• Prepare and generate quotations based on approved pricing structures and templates
• Ensure all quotation details are accurate, complete, and aligned with guidelines
• Maintain proper records of quotations and supporting documentation

Pricing Support

• Assist in reviewing pricing data and validating calculations
• Support updates to pricing tables and related documentation
• Identify and escalate discrepancies in pricing information

Administrative & Coordination Support

• Maintain organized filing and documentation of pricing and quotation records
• Coordinate with internal teams to gather required inputs for quotations
• Track quotation requests and ensure timely turnaround

Excel & Data Management

• Use Microsoft Excel to compile, maintain, and analyse pricing data
• Perform data validation, formatting, and basic analysis using formulas and functions
• Maintain structured trackers and reports for monitoring purposes

Requirements

• Diploma or Degree in Business, Finance or any related discipline
• Prior experience in administration, operations, or pricing/quotation support
• Experience working with quotation systems or pricing databases
• Highly proficient in in Microsoft Excel (e.g., formulas, data organization, basic analysis)
• High attention to detail and accuracy in handling data
• Good organizational and administrative skills
• Ability to work independently and meet tight deadlines
• Excellent communication and coordination skills
• Exposure to insurance, financial services, or corporate environments is good to have

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Highlights:

• 6-month contract (Convertible to perm)
• 5 days work week with work from home arrangement
• Great remuneration & benefits
• Great career progression with regional exposure
• Location: Ubi

Responsibilities:

• Own end-to-end recruitment for SG and regional open roles — sourcing, screening, shortlisting, and candidate management.
• Develop and execute tailored sourcing strategies for each open role in consultation with hiring managers.
• Source candidates through multiple channels including job boards, LinkedIn, referrals, and recruitment agencies.
• Conduct initial screening interviews and coordinate hiring panels.
• Manage candidate pipeline in the ATS; ensure data accuracy and full pipeline visibility.
• Coordinate interview scheduling and manage candidate experience throughout the hiring process.
• Manage verbal offer, negotiation, and offer process coordination with – People Operations.
• Post all open roles across approved job boards and platforms.
• Brief and manage external recruitment agencies as necessary.
• Review job descriptions for recruitment suitability; flag gaps to hiring manager.
• Coordinate Day 1 logistics, buddy assignment, and calendar scheduling for SG new joiners.
• Track SG probation calendar and trigger reminders to line managers at the 4-week and 2-week marks.
• Support pre-boarding process for SG — coordinate role details with the hiring manager and hand off to the People Operations Team.
• Maintain accurate employee records in HRIS.
• Support HR policy communication and implementation.
• As part of a lean HR team, this role will at times support broader HR administration as required.
• Administer ATS — including data integrity and user access.
• Track and report recruitment metrics monthly (time-to-fill, cost-per-hire, source effectiveness, offer acceptance rate).
• Identify areas for process improvement and automation.
• Support HR transformation initiatives.

Requirements:

• Bachelor’s Degree in Human Resources Management
• Minimum 3 years of experience in hiring as a recruiter in both software development and non-technology related roles across junior and mid-level roles.
• Recruitment experience for software and related technology roles is a must for this job.
• Experience in regional ASEAN recruitment is preferred.
• Familiar with ATS systems (e.g.: Greenhouse) and HRIS.
• Strong knowledge of local labour regulations (regional exposure advantageous).
• Strong stakeholder management and communication skills.
• Detail-oriented, structured, and able to manage multiple entities concurrently.
• Proficient in Google Workspace use especially the use of Google Sheets reporting

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Our client is one of the leader in the banking industry, they are seeking for an junior BA to join coporate action team to assist with testing and daily operation.

Contract: 12 months
Location: Changi
Salary up to $5000

1.Corporate Actions Domain & BAU Support

- Act as the subject‑matter expert for Corporate Actions applications within the assigned business vertical, maintaining detailed knowledge of system architecture, interfacing systems, data flows, and data content.

- Support user communities on daily BAU activities by responding to business queries and providing guidance on optimal system usage.

- Ensure Corporate Action events are processed accurately and within agreed timelines, in compliance with market requirements and internal standards.

2. Client Servicing & Controls

- Ensure timely and accurate client notifications for voluntary Corporate Action events (e.g. rights issues, dividend options, warrant expiry, redemptions).

- Ensure correct capture and execution of client instructions and safeguard client entitlements throughout the event lifecycle.

- Handle client and stakeholder enquiries professionally and promptly, maintaining a consistently high standard of service quality.

3. Testing & Delivery Governance

- Define and recommend appropriate testing strategies, sign‑off criteria, and obtain stakeholder concurrence.

- Lead and manage User Acceptance Testing (UAT), including planning, timelines, batch runs and re‑runs, and consolidation of testing outcomes.

- Ensure test issues and defects are tracked, resolved, and validated prior to deployment.

4. Documentation & Governance

- Prepare and maintain high‑quality documentation on data flows, solution design, business logic, and testing approach, in accordance with predefined templates and governance standards.

- Ensure strong controls, auditability, and knowledge continuity are embedded into delivered solutions.

Requirements

- Strong domain experience in Corporate Actions processing, covering mandatory and voluntary events.

- Hands‑on experience in system testing (SIT/UAT/regression) within a banking or financial services environment.

- Good understanding of end‑to‑end processing, system integrations, and data flows.

- Proven ability to work closely with Technology teams, project stakeholders, and operations users.

- Strong documentation, analytical, and stakeholder management skills.

- Demonstrates a risk‑aware mindset with focus on quality, controls, and client outcomes.

PERSOL Singapore Pte Ltd •UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542(Ling Kai Jin)

By sending us your personal data and curriculum vitae(CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliatesto collect, use and disclose your personal data for the purposes set out in thePrivacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agreewith the Privacy Policy.      

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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