Total 1,215 Manager level Customer Service job vacancies

Job Description: Service Manager

The Service Manager oversees the full operations of the Service Department, ensuring high‑quality service delivery, customer satisfaction, and continuous improvement across all security and communication system services. This role requires strong leadership, strategic planning capability, and technical oversight to drive operational excellence and business growth.

1. Roles & Responsibilities
A. Strategic & Departmental Management
·     Develop medium- to long-term strategies for the Service Department to enhance efficiency, profitability, and competitiveness.
·      Review and optimise service workflows, processes, and standard operating procedures.
·      Analyse industry trends and recommend improvements to maintain competitive service offerings.
·      Oversee service budget planning, cost control, and resource allocation.
·      Identify opportunities for new service packages, value-added services, or digital enhancements.

B. Operations & Performance Management
·      Establish KPIs for service performance and monitor departmental achievement against targets.
·      Ensure adherence to SLAs, contractual obligations, and company policies.
·      Oversee escalated service cases and ensure proper resolution.
·      Approve service plans, preventive maintenance schedules, and improvement actions.

C. Leadership & Team Management

·      Lead and manage service teams including Assistant Service Manager, engineers, technicians, and maintenance sales personnel.
·      Drive team performance through reviews, coaching, and competency development.
·      Oversee manpower planning, job assignment, and succession planning.
·      Conduct regular meetings with core team members to align goals and progress.

D. Customer Relationship & Stakeholder Management

·      Act as the senior point of contact for key clients, managing agents, and council representatives.
·      Oversee escalations, major incidents, and service failures.
·      Conduct strategic client reviews to assess satisfaction and improvement areas.
·      Strengthen long-term customer relationships to support account retention and growth.

E. Technical Oversight & Problem-Solving
·      Provide high-level technical guidance on complex system issues across Intercom, CCTV, Access Control, Alarm Systems, and Carpark Systems.
·      Work with Technical teams to analyse recurring faults and propose corrective actions.

F. Contract & Commercial Management
·      Oversee maintenance contract renewals, service proposals, and pricing structures.
·      Support sales in developing competitive service quotations and tenders.
·      Monitor revenue performance and ensure Service Department meets targets.

G. Reporting, Documentation & Continuous Improvement
·      Present service reports, operational analyses, and improvement recommendations to management.
·      Track service trends and customer feedback to identify improvement areas.
·      Lead digitalisation and system improvement initiatives.

H. Safety & Compliance
·      Ensure service activities comply with regulatory requirements, safety standards, and internal policies.
·      Oversee safety briefings, risk assessments, and compliance audits.

2. Requirements

Education
·       Diploma or Degree in Engineering, Electronics, Information Technology or related field.

Experience
·      Minimum 5–8 years of experience in service operations or technical support, preferably in security systems.
·      At least 2–3 years of experience in a managerial or supervisory role.

Technical Knowledge
·      Knowledge of security systems such as CCTV Systems, Access Control Systems, Intercom Systems, Alarm Systems, and Carpark Systems.
·      Understanding of maintenance service contract & operations and SLA management.

Skills
·      Strong leadership and team management skills.
·      Good problem-solving and decision-making ability.
·      Excellent communication and interpersonal skills.
·      Good planning and organizational skills.
·      Ability to handle customer escalations and high-pressure situations.

Other Requirements
·      Proficient in Microsoft Office applications.
·      Ability to prepare reports and documentation.
·      Customer-oriented mindset with strong service commitment.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to join our team in the Bed Management Unit (BMU). In this role, you will support the planning and development of bed management systems and processes to ensure efficient and appropriate bed allocation for patients. Key responsibilities include assisting in the development of workflows and processes for BMU, as well as helping to establish algorithms for bed assignment based on clinical protocols and patients' requirements to create comprehensive guidelines. You will also contribute towards building frameworks for managing bed tight situations and help establish transfer protocols with other hospitals and long-term care operators for admission arrangements.

Additional responsibilities include involvement in training of future staff and designing an efficient rostering framework. You will also support the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor's Degree in any discipline (preferably in healthcare, business or operations management) with at least 2 years of relevant working experience
• Experience in healthcare operations will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

Role Overview

The Programme Manager (Educational Support) is pivotal in designing, implementing, and overseeing the academic support programmes. This position requires strategic planning, stakeholder engagement, and the management of tutors and academic coaches to ensure high-quality educational support for students. The role also involves mentoring children and youth, fostering their learning motivation, and strengthening home-school-community partnerships.

Key Responsibilities

● Plan,implement, and oversee academic support programmes, ensuring alignment with Tasek’s mission and Positive Youth Development framework.

● Recruit, onboard, and coordinate the deployment of tutors and academic coaches, providing ongoing support and professional development to enhance their teaching effectiveness.

● Mentor children and youth, supporting their personal development, learning motivation, and academic progress.

● Work closely with schools, social service agencies, and families to identify learning needs and tailor academic interventions accordingly.

● Engage stakeholders, including parents, universities, and partner organisations, to strengthen home-school-community collaboration and enhance the programme’s impact.

● Organise and manage workshops, tutoring sessions, and enrichment activities to complement academic learning and holistic development.

● Oversee administrative tasks, including attendance tracking, programme documentation, and reporting on programme effectiveness.

● Analyse data and generate reports to evaluate learning outcomes and improve programme strategies.

Pre-requisite

● A degree or diploma in education, psychology, youth work, social work, communications, or related fields.

● Experience in mentoring, tutoring, or working with children and youth in an educational or community setting is highly desirable.

● Strong communication and interpersonal skills, with the ability to collaborate with educators, volunteers, and other stakeholders.

● Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.

● Commitment to fostering a positive and inclusive learning environment for all children and youth.

● Flexibility to work on evenings and weekends.

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Short Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

1. Take full responsibility for the revenue performance and target achievement of the assigned product category, ensuring annual sales targets are met.

2. Manage PSI (Purchase, Sales, Inventory) throughout the full product lifecycle of the assigned category to ensure healthy inventory and supply flow.

3. Market Strategy Planning: Develop GTM (Go-To-Market) strategies and plans for AIoT products based on market research and competitive analysis; identify target customer segments, core selling points, and market entry strategies.

4. Product Launch Execution: Lead new product launch activities, including timeline planning, resource coordination, budget management, and channel management.

5. Data Analysis and Feedback: Collect and analyze market data, sales data, and consumer feedback to optimize GTM strategies; track market trends and adjust marketing plans in a timely manner.

6. Complete other tasks assigned by supervisors.

Job Requirements
1. Bachelor’s degree or above in Marketing, Business Administration, or a related field.

2. Familiar with market analysis tools and data management methodologies.

3. Quick-thinking with strong learning ability, analytical capability, and problem-solving skills.

4. Excellent communication and teamwork skills, strong resilience under pressure, and ability to work in a multi-tasking environment.

Company full name: BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team in the Jurong East West Region. In this fulltime role, you will be responsible for overseeing the delivery of exceptional customer service across our transportation operations, ensuring our clients' needs are consistently met and exceeded.

What you'll be doing

1. Manage a team of customer service officers to deliver high-quality, responsive support to clients

2. Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience

3. Monitor and analyse customer feedback, identifying areas for improvement and driving initiatives to address customer pain points

4. Collaborate cross-functionally with operations, sales, and other departments to ensure seamless service delivery

5. Provide training and coaching to customer service staff to continuously improve their skills and knowledge

6. Maintain a thorough understanding of the company's transportation services, industry regulations, and client requirements

7. Generate and analyse customer service performance metrics, and report on key insights to drive data-driven decision making

8. Assist in all aspects of accounts receivables process including billing, issuance of debit notes and credit notes and checking of invoices

9. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers

10. Monitor job and provide timely updates for shipment, including updating of container details into system

11. Advise customers on delivery schedule / inventory

12. Oversee and monitor progress of job orders and shipments

13. Maintain business relationship with customers and responsible for customer management at a higher level

14. Maintain networking with other departments with relating to executing of job orders

15. Assist in permit declaration for job orders when required

16. Propose improvement plans for the team

17. Assist in RFQ, ad-hoc quotation or commercial rates requests

Requirements

 1.     Degree or diploma in logistics, supply chain management, business or related field

2.    5 years of experience in a customer service management role, preferably within the transportation or logistics industry

3.     Able to lead a team of customer service staff

4.     Competent in SAP preferred

5.     Proficient in problem-solving, decision-making, and conflict resolution

6.     Ability to deliver feedback in both verbal & written manner

 Others Information:

 1.     Alternate Saturday

2.     Company Transport from Jurong East

3.     Medical, dental & insurance benefits

4.     Daily meal subsidy