Total 1,337 Manager level Customer Service job vacancies

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow.  Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will be part of a high-performing business team helping advertisers achieve their business goals. Your knowledge of SEA as a market and Google product solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence, build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore, uncover the business needs of potential clients and understand how Google's range of ads solutions can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for advertisers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Identify, manage and forecast new business pipelines and opportunities.
• Craft compelling presentations and develop strategic solutions to meet customer needs.
• Execute research and analysis to develop strategies to address market potential and opportunities for clients.
• Deliver excellent client service and partnership to customers and partners.
• Co-ordinate with Google’s client on-boarding team to effectively service clients and with cross functional stakeholders across Large Customer Sales (LCS/GCS)Google Customer Solutions teams for a one SEA voice on ads.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Experience working with app advertisers and with Google Ads solutions.
• Experience  with new Business sales in digital advertising context.
• Ability to communicate in Mandarin fluently in order to communicate and serve customers across South East Asia (SEA).

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and grow in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

Customer Service Manager

Location: Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)

Monday to Friday (8am to 5pm)

Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

Requirements

• Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in Customer Service Supervisory role.
  

Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Location: North-East

The Customer Sentiment Program Manager plays a critical role in elevating HP’s Office Printing customer experience by serving as the architect of customer feedback insights. This role leads the end-to-end assessment, analysis, and interpretation of customer sentiment across multiple sources—including NPS (Net Promoter Score), star ratings, and web-based product reviews—to derive actionable recommendations that directly influence product quality, user experience, and roadmap decisions.

This role partners closely with stakeholders and internal/external partners to deliver data‑driven insights that improve customer satisfaction, drive sentiment-led product improvements, and strengthen long‑term loyalty. The ideal candidate combines analytical rigor, customer empathy, and program management excellence.
 

Responsibilities

• Own and lead the NPS program for Office Print products, including data collection, score validation, trend analysis, and identification of improvement opportunities.

• Analyze customer sentiment from star ratings, written reviews, surveys, call logs, return reasons, and digital telemetry to uncover root causes of dissatisfaction and emerging customer needs.

• Build a unified sentiment analytics framework that integrates inputs from internal and external data sources.

• Provide deep‑dive insights to help engineering and product teams address quality, usability, and experience gaps.

• Partner with R&D and Quality teams to ensure customer sentiment insights are embedded into product decisions, FW/SW enhancement plans, and lifecycle activities.

• Conduct holistic customer experience evaluations across the purchase, setup, usage, and support journey for Office Printing products.

• Develop dashboards, reports, and structured narratives that translate complex sentiment data into actionable executive‑level recommendations.

• Track and measure the effectiveness of implemented improvements, closing the loop by validating impact on NPS and star ratings.

• Collaborate cross‑functionally with Marketing, CS, and Support to design experience‑improvement programs based on sentiment drivers.

• Maintain documentation, insights repositories, and analysis models.

• Stay updated on sentiment analytics methodologies, tools, and industry benchmarks.

Education & Experience Recommended

• Four‑year or Graduate degree in Business, Data Science, Statistics, Engineering, Marketing, or related fields; or commensurate work experience.

• Typically 4–7 years of experience in customer experience, product analytics, sentiment analysis, VOC programs, quality insights, or related fields.

• Experience working with structured and unstructured customer feedback data (NPS, CSAT, reviews, forums).

• Experience influencing product teams through data insights preferred.

Preferred Certifications

• CX, VOC, or analytics‑related certification (e.g., NPS certification, Data Analytics Certification).

• Programming or analytics tool certifications (SQL, Python, Power BI, Databricks, Qualtrics) preferred.

Knowledge & Skills

• Strong analytical capabilities and experience with customer sentiment analytics.

• Ability to interpret unstructured feedback and derive meaningful insights.

• Knowledge of statistical analysis, text analytics, or basic NLP preferred.

• Proficiency in analytics/visualization tools (Power BI, Looker, Tableau).

• Familiarity with Office Print product ecosystem is a plus.

• Strong communication and stakeholder‑management skills.

Cross‑Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts product and customer experience strategies by serving as the central owner of sentiment‑driven insights.

• Acts as a key partner to engineering and product teams, influencing roadmap decisions and quality improvements.

Complexity

• Works independently on complex and ambiguous analytic problems.

• Provides thought leadership on sentiment methodologies and insight generation.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

CONTRACT / PERMANENT JOBS!

SERVICE DELIVERYMANAGER

SINGAPOREANS/PRs ONLY

($7,000.00 -$14,000.00)

LOCATION

Singapore

ABOUT THE ROLE

We are looking for a highly skilled and experienced Senior Program Manager to join our team. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

JOB DESCRIPTION

• Program Management:

- Manage complex IT programs and projects to ensure timely delivery within scope and budget.

- Coordinate with cross-functional teams to meet program milestones.

- Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.

• Service Delivery Management:

- Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).

- Monitor service performance and implement improvement measures as necessary.

- Act as the primary point of contact for escalations and issues, ensuring prompt resolution.

• Client Relationship Management:

- Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.

- Provide regular service updates and gather feedback through frequent client communication.

- Identify opportunities to enhance customer satisfaction and retention.

• Stakeholder and Vendor Management:

- Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.

- Liaise with government officials to ensure adherence to policies and regulations.

- Ensure compliance with contractual obligations and government standards.

• Performance Management and Reporting:

- Regularly review and report on service performance metrics.

- Implement continuous improvement initiatives to enhance service quality.

- Prepare and present performance reports to senior management and clients.

• Risk and Issue Management:

- Proactively identify potential risks and develop mitigation strategies.

- Manage any issues that arise during service delivery to minimize service disruption.

JOBREQUIREMENTS

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

PREFERREDQUALIFICATIONS

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

What Our Client Offer:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

SERVICE CONNECTIONS HR CONSULTANCY PTELTD

Email resume to - servcon@singnet.com.sg

Call for more details please call at 6333 0052

Mondays to Fridays
9.00am - 5.00pm
111 North Bridge Road
#07-30
Peninsula Plaza
Singapore 179098
www.serviceconnections.com.sg
License no: 09C4937 / R11022931

We are seeking a dedicated Assistant Manager/ Senior Executive to join our Support Operations team at SingHealth Community Hospitals (SCH). 

Reporting to the Senior/ Assistant Director or Senior/ Manager in Support Operations, you will provide senior-level support in meeting the comprehensive support operations requirements of SCH and its affiliated Community Hospitals, including Sengkang Community Hospital (SKCH) and Outram Community Hospital (OCH). You are responsible for assisting the Assistant Directors and Managers in overseeing the services provided by the support operations units and ensuring the efficient and effective operation and maintenance support of the hospital. As the key contact on the ground, you are expected to work closely with stakeholders (both internal and external) to meet requirements and achieve performance targets that are established.

Job Requirements

• Bachelor’s Degree in any field
• Minimum 3 years’ relevant experience in healthcare industry.. Prior working experience in managing support operations, will be an advantage
• Fresh graduate will be welcome to apply
• Good interpersonal and communication skills
• Proficient in Microsoft Office e.g. Word, Powerpoint, Excel
• The working site will be at Sengkang Community Hospital

The Center Director is responsible for developing strategic plans and frameworks to foster a culture of care and trust, mentorship, collaborative professionalism, and continuous learning within the center. He/She is responsible for managing and improving the center's operations while adhering to industry regulations. He/She drives operational and program excellence by establishing robust processes in strategic areas such as governance, collaboration, sustainable development, curriculum, and pedagogy. He/She is responsible for building a framework for sustainable partnerships with stakeholders, possessing excellent communication skills and strong influence. He/She is responsible for leading by example in upholding the center's mission, vision, and values, and for prioritizing the well-being of all center staff.

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of identifying, deploying and driving the successful completion of targeted projects and initiatives that deliver operational and financial results, as well as improved customer satisfaction.
• Taking charge as a Business Partner to the Site to drive step-change improvements in business performance by analysing company processes and procedures and developing process enhancement strategies.
• Establish and implement an effective framework and structure across the organization to enable continuous business improvement.
• Collaborate with stakeholders to enhance productivity.
• Lead Continuous Improvement (CI) projects within the business, including training, coaching, guiding, and delivering outcomes.
• Stay up to date with developments in management practices and process optimization

Requirements:

• Min Degree in business or technical/mechanical engineering/operational discipline or relevant
• Minimum 3 years of working experience in delivering step change in business performance
• Experience in business improvement tools & techniques, with associated certification (e.g. Lean, Theory Of Constraints), coupled with demonstrable knowledge and experience in real world applications
• Six sigma certification a plus

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900