Total 1,318 Manager level Customer Service job vacancies

We are actively hiring for a client in a Nursing Home & Senior Care Centre setting in Singapore and we wish to invite interested candidates to apply the role.

Job Code: SNSM09/04/CM

Permanent Centre Manager
Job Description

• Manage full day-to-day operations and lead multi-disciplinary teams across 3 centers in Woodlands, Yishun, and Bedok.
• Direct holistic care management by collaborating with Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews.
• Ensure all services meet nursing standards and MOH regulations, inspections, and licensing renewals.
• Drive community initiatives, talks, and partnerships with community organizations, healthcare providers and government agencies to increase center visibility and attract new clients.
• Establish and maintain internal work processes, safety protocols, and emergency preparedness plans to ensure high-quality care delivery.
• Knowledge on subvention claims, workload submissions, and prompt reporting to government regulators.
• Oversee staff recruitment, rostering, and skills-mix optimization while providing coaching and performance management.
• Monitor budget and resource allocation to ensure cost-effective operations and improved productivity.

Requirements

• Possess a Diploma, Graduate Diploma or Degree in Social Work, Community Care or Gerontology
• Have a minimum of 6 years of experience in healthcare or a related sector.
• Display strong organizational, communication, interpersonal, and writing skills.
• Prioritize experience in a healthcare setting and demonstrate a sincere passion for eldercare.

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

Roles and Responsibilities

You will craft clear, consistent and effective messaging across multi-platform content and media-facing FAQs that are bespoke to our key stakeholders, including migrant workers, employers, dorm operators and government agencies.

You will own the full performance lifecycle: Continuously monitor changes in cross-platform success metrics, assess which channels deliver the highest return, and quickly recommend data-driven adjustments to strategically define and maximise overall outreach impact.

This role demands a blend of technical capability and excellent coordination:

• Technical Execution & Content Design: Proven skills such as HTML coding and proficiency with the Adobe Creative Suite (or similar design software) are essential. You must be able to create webpages from scratch (utilizing CMS/ web tools) and prepare professional presentation decks.
• Stakeholder Coordination: The ability to work effectively with inter-departments and cross-agencies to recreate and optimise channel effectiveness and outreach materials.
• Communication & Follow-Through: Excellent communication skills and strong follow-up to ensure clear, consistent messaging flow across all initiatives.
• Domain Knowledge: Domain knowledge in the migrant workers ecosystem will be an added advantage.

Qualifications and Other Requirements

• Minimum Diploma
• At least 5 years of relevant working experience in communications and marketing role
• Proven ability to craft clear, consistent messaging across multiple platforms (web, print, FAQs) for diverse stakeholder groups
• Working knowledge of HTML, CMS/web tools, and ability to build or update webpages independently
• Proficiency in Adobe Creative Suite (or equivalent) and creation of professional presentation decks
• Familiarity with migrant workers and their community in the, but not limited to, Construction, Marine Shipyard and Process industry.
• This role will be based in NTUC Club’s office at Downtown East.
• Regular travel to the Recreation Centres located in the West is expected

A. Clinic Operations Management

• Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang’s operational standards.

• Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.

• Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.

• Monitor inventory levels and coordinate procurement of supplies.

• Ensure clinic environment meets safety, hygiene, and regulatory requirements.

B. Staff Leadership & Development

• Lead, supervise, and schedule front-desk staff and clinic assistants.

• Conduct training for new staff in customer service, clinic workflow, and product knowledge.

• Review staff performance, provide coaching, and support professional development.

• Foster a positive and collaborative working environment.

C. Patient Experience & Service Excellence

• Uphold Ma Kuang’s high standards of customer service and TCM clinic professionalism.

• Handle escalated customer inquiries, complaints, and feedback.

• Ensure courteous and efficient service delivery from all staff.

• Promote patient education, retention initiatives, and service awareness.

D. Business & Financial Management

• Monitor clinic KPIs (patient volume, revenue, retention, service mix).

• Support marketing efforts, promotions, and community outreach programs.

• Manage cash handling, daily sales reconciliation, and financial reporting.

• Suggest improvements to enhance clinic profitability and service effectiveness.

E. Compliance & Quality Assurance

• Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.

• Maintain accurate patient records in line with PDPA and clinic policy.

• Coordinate with headquarters on audits, operational updates, and compliance checks.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.
At Amazon Web Services, we're transforming how businesses operate through cloud technology. As a Senior Customer Solutions Manager, you will own complex migration programs from strategy through execution, partnering with cross-functional teams including sales, solutions architecture, support, product, professional services, and partners. You will be a trusted cloud migration advisor to your customer.

You will apply your consulting and program management expertise to understand customer business objectives, develop executable strategies, and drive successful implementation with customers, AWS teams, and partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

This role drives transformation across technical, operational, organizational, and educational dimensions, spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

You will earn customer trust by prioritizing their long-term success over short-term gains. You will engage effectively with both executive stakeholders and project teams, collaborating across technical and business functions regardless of organizational or geographic boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.

Basic qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

Ø  Oversee the daily operation of the centre.

Ø  Implement quality standard for all programmes in centre.

Ø  Handle centre tour; operation portion.

Ø  Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)

Ø  Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc

Ø  Conduct daily health checks with champs at the door when necessary

Ø  Assist parents in the purchasing of merchandise such as uniforms, caps, books etc

Ø  Conduct stock take and restocking of supplies such as merchandise and stationeries etc

Ø  Ensure safety and timely transfer of students from school to centre

Ø  Ensure safety of children within the premises

Ø  Other ad-hoc duties assigned by Centre Director

Job Requirements:

Ø  Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.

Ø  Proficient in MS Office (Word, Excel and PowerPoint)

Ø  Good communication and interpersonal skills

Ø  Meticulous, organised and able to multi-task

Ø  Able to teach primary school subjects will be an advantage

Job Description

• Industry/ Organization Type: Business Consultancy / Corporate Service Provider
• Position Title: Accounts & Sales Support Manager/ Accounting & Business Support Manager
• Working Location: Macpherson
• Working Hours: 5 days (Mon to Fri: 9:30am – 6.30pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team of accounting and tax executives.
• Provide coaching, training, and performance feedback.
• Oversee day-to-day accounting and tax operations to ensure accuracy, efficiency and on-time filings.
• Review full sets of accounts and GST reports prepared by the team.
• Review unaudited financial statements and tax computations.
• Ensure all client deliverables and statutory deadlines are met.
• Prepare resolutions, AGM documents and changes in company officers/shareholding.
• Maintain and update statutory records in line with legal requirements.
• Build and maintain professional relationships with clients.
• Handle queries promptly and ensure high client satisfaction.
• Support sales team in documentation, onboarding, grants, and follow-ups.
• Assist in preparing quotations, billings and communicating deliverables to clients.
• Perform other ad hoc assignments and special projects as needed.

APPLY NOW!!!

• Diploma/Degree in Accounting, Finance, Business or related field.
• 3–5 years’ relevant experience in accounting, tax or corporate secretarial work.
• Strong knowledge of Singapore accounting standards, GST and corporate tax.
• Experience with cloud software (e.g. Xero) is an advantage.
• Strong communication and client-facing skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80939 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Head of Indoor Sales & Customer Service
• Working Location: Paya Lebar
• Working Hours: 5 Days, Monday - Friday (9am – 6pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent

Key Responsibilities

• Manage sales support and indoor sales activities for local customers, ensuring smooth service delivery.
• Handle daily requests related to Air & Ocean Freight (Import/ Export) and prepare quotations from start to finish.
• Develop tailored solutions and competitive pricing for project cargo, oversized shipments, and container optimization.
• Support RFQs and cross-border trucking arrangements between Singapore and Malaysia with the customer service team.
• Cooperate with management on indoor sales activities.
• Manage inquiries from key accounts, including Oil/ Drilling & Gas industry and furniture trading companies in Singapore.
• Monitor overseas requests and issue quotations when required, while ensuring agent requests are properly addressed.
• Assist the General Manager in overseeing customer service and sales support functions across operations.
• Other duties as directed by management.

APPLY NOW!!!

• Diploma/Degree in Business, Logistics, or related discipline.
• Minimum 3 years of experience in sales support, customer service, or freight forwarding.
• Strong communication and problem-solving skills with ability to liaise confidently with clients and management.
• Proficient in Microsoft Office applications, especially Excel for quotations and reporting.
• Knowledge of Air & Ocean Freight operations and project cargo handling.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81916 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key Responsibilities

• Lead the day-to-day operations of the Front Office team to ensure high standards of service at all times.
• Develop and implement new strategies and systems to improve efficiencies in Front Office operations.
• Ensure room occupancy information is collated and maintained accurately and properly communicated to respective departments.
• Ensure all guests are well taken care of and accorded attention.
• Handle and resolve guest complaints or contentious issues.
• Review compliance management on organisational guidelines and legal regulations required for Front Office operations.
• Develop crisis management, business continuity and recovery plans for the Front Office.
• Analyses rate variance and monitors credit limit report.
• Manage departmental budgets to ensure proper utilisation and accounting of resources.
• Any other duties as assigned.

Requirements

• Minimum Diploma or professional qualifications in Hotel Management.
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager.
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes.
• Ability to handle multiple tasks under time and resource pressure.
• Excellent verbal and written communication skills.
• Well-groomed and service-oriented with a passion to serve.
• Strong analytical, problem resolution and leadership skills.

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Diploma or Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to eeting@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Ee Ting (R25127402)

About the company & role

Our client is a well‑established A1main contractor with a strong track record of delivering large‑scale, complex projects across Singapore and the region. Known for its robust in‑house engineering capabilities and collaborative project delivery, the organisation is highly regarded for its technical excellence, buildability focus, and commitment to safety and quality.

As part of its continued expansion in mission‑critical developments, the organisation is strengthening its technical leadership to support Data Centre projects across Southeast Asia. It is currently seeking a Senior Technical Manager to lead and oversee all Civil and Structural design activities across the region.

Key Responsibilities

Technical Leadership & Design Management

• Lead all Civil & Structural (C&S) design works for Data Centre projects from tender through to completion.
• Manage and coordinate design consultants to deliver optimised, buildable solutions within budget and programme.
• Oversee design schedules, shop drawings, calculations, and technical documentation.

Coordination& Stakeholder Management

• Coordinate design interfaces and approvals with clients, authorities, consultants, and internal teams.
• Work closely with construction and commercial teams to resolve design issues and support site execution.
• Manage technical queries, RFIs/RFAs, and provide technical support during tender and delivery phases.

Procurement, Quality & Compliance

• Review technical specifications and submissions from consultants, subcontractors, and suppliers.
• Ensure compliance with statutory requirements, codes, safety standards, and data centre–specific design criteria.
• Drive design best practices and continuous improvement across projects.

People& Client Leadership

• Lead and develop technical teams to deliver high‑quality outcomes.
• Build strong client relationships through clear communication and a solutions‑focused approach.

Requirements

• Degree in Civil Engineering from a recognised university endorsed by the Professional Engineers Board.
• Minimum 10 years of engineering experience, with proven delivery of large-scale, complex construction projects.
• Strong knowledge of C&S design principles, authority submission processes, and construction methodologies.
• Demonstrated leadership experience managing consultants and multidisciplinary teams.
• Proven experience delivering Data Centre projects is highly preferred.
• Willingness to travel across Southeast Asia when needed.

Interested candidate kindly send your CV to wenyu.jiang@peoplesearch.jobs. Please indicate your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

The Centre Manager provides overall strategic, research and operational leadership for RIMA, the Centre for Research on Islamic and Malay Affairs of AMP Singapore. This is the head-of-centre role with overall accountability for RIMA’s strategy, delivery and performance.

The candidate would be responsible for the following duties:

1. Strategic Leadership & Direction

• Set the strategic direction of RIMA’s research, publications and engagement work, ensuring alignment with RIMA’s mission and AMP Singapore’s organisational priorities.
• Lead efforts to monitor social, economic and policy trends affecting the Malay/Muslim community, including commissioning and/or conducting periodic environmental scans.
• Translate strategic priorities into multi-year and annual workplans, KPIs and measurable outcomes for the Centre.

2. Research Leadership & Project Governance

• Provide overall oversight for the design, implementation and dissemination of RIMA’s research projects and studies.
• Serve as Project Lead/Principal Investigator for selected flagship and externally commissioned projects, including stakeholder engagement, research design, data collection, analysis and reporting.
• Ensure that research processes adhere to ethical standards, data protection requirements and good research governance, including secure safekeeping of all research data.
• Oversee the quality assurance of research outputs (reports, briefs, commentaries, books, podcasts and other publications).

3. Organisational, Financial & Operational Management

• Oversee and manage the administrative, research and operational functions of the Centre, including human resource planning, workload allocation and performance management.
• Develop, manage and monitor RIMA’s overall budget, including project budgets, grant administration and financial stewardship.
• Put in place systems, SOPs and policies to support effective operations, risk management and compliance with AMP Singapore’s governance requirements.

4. Programmes, Events, Publications & Thought Leadership

• Lead the conceptualisation, planning and execution of RIMA’s conferences, workshops, seminars, webinars, training programmes and other public engagement activities.
• Drive RIMA’s publishing and thought leadership work (e.g. commentaries, opinion pieces, Karyawan, briefs, reports, podcasts and other platforms) on key issues affecting the Malay/Muslim community.
• Lead and oversee RIMA’s book and major publication projects, including concept development, commissioning of contributors, editorial review and coordination with designers/publishers.
• Represent RIMA at dialogues, forums, media engagements and other platforms as required, strengthening RIMA’s profile as a trusted research and thought leadership centre.

5. Stakeholder Engagement & Partnerships

• Maintain and grow strong relationships with key stakeholders – including government agencies, community organisations, funders, academic partners and international collaborators.
• Lead efforts to expand RIMA’s research networks, partnerships and collaborative platforms.
• Work closely with AMP Singapore to support its thought leadership initiatives, including follow-up to AMP Conventions and strategic projects.
• Provide, delegate and coordinate analytical and research support for AMP’s various departments and projects.

6. Team Leadership & Capability Development

• Lead, supervise and mentor the research and administrative team to ensure high-quality work, timely delivery and professional growth.
• Build the team’s capabilities in research methods, data analysis, writing, project management and stakeholder engagement through coaching and development opportunities.
• Foster a collaborative, values-driven culture within RIMA, aligned with AMP Singapore’s mission and values.

7. Governance, Reporting & Accountability

• Prepare and present regular reports, analysis and updates to RIMA’s Board and Executive Committee on strategy, research findings, finances, risks and operations.
• Report to AMP Singapore’s Board/senior management on matters related to AMP–RIMA joint projects, commissioned studies and major collaborations.
• Ensure compliance with governance requirements, including timely submissions of reports, audits, grant deliverables and contractual obligations.

Job Requirements:

• Recognised university degree in any discipline.
• Proven experience in executing or managing social science research activities.
• Minimum 6 years research experience.
• Minimum 3 years management / project lead experience.
• Strong financial management skills, coupled with excellent organisational and interpersonal abilities.
• Good writing and communication skills, with a strong command of English. Proficiency in Malay and an additional relevant language is an advantage, as this role involves handling queries and feedback from Malay-speaking counterparts regarding conferences, workshops, seminars, training programmes, and other activities.
• Experience in editorial work and managing publications.
• Strong networking capabilities and an understanding of the Malay/Muslim community will be considered an added advantage.

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Roles & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Consistently well-groomed according to the high appearance standards of the salon and the company
• Degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate