Total 28 Manager level Customer Service job vacancies in Cagayan Valley

• Assist the Consultants in sales support work

• Work with Consultants / Bankers to arrange medical booking, preparation documentations and obtain financial documentation and KYC requirements

• Attend client’s medical examinations or other client’s meetings in Consultant’s absence (face to face with clientele)

• Liaise with Bankers and clients for meetings, medical arrangement, new & ongoing application documentation and policy delivery.

• Submission of application documentation to insurance companies

• Update Consultant on their pipeline and cases and to ensure that sales meetings are updated in the systems

• Ensure client documentation are complete, aligned and satisfied with internal & insurance company compliance and due diligence.

• Manage and bring all the cases under care into completion (includes follow-up/negotiation with insurers/underwriters)

• Work with Consultants and Client Servicing to ensure prompt preparation and completion of annual reviews

• Work closely with Illustration and Inforce Team on day to day basis on new and existing policies

• Prepare specific client’s power point presentation and product comparison for client’s meeting

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

BENEFITS:

• Fast Track Career Program
• Great Career Opportunity
• 5 Day Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• $2,000 Sign on Bonus
• Sales Incentive
• Birthday Leave
• Medical with Dental Benefit
• Meal Provided
• Staff Discount

SUMMARY:

Manager-in-Training will go through a 3 months' structured training in both Front & Back of House before being certified as a full fledge Manager

RESPONSIBILITIES:

• Oversee daily restaurant operations, ensuring smooth flow and efficiency

• Manage and track inventory, ordering supplies as needed

• Create and manage staff schedules, ensuring adequate coverage

• Address employee issues and resolve conflicts

• Monitor sales and costs, identify areas for improvement

REQUIREMENTS:
• Relevant experience in F&B or qualification in F&B, Retail, Hospitality or Culinary
• Passion for the F&B and service industry
• Positive attitude and a team player
• Only Singaporean may apply

Keeping Operations Moving

• Manage project support activities and key milestones
• Monitor project financials and relevant processes
• Manage billing and payment collection
• Manage the digital e-services available on the website and app

Turning Data into Insights

• Manage reports and dashboards for management update
• Analyze trends to spot issues, opportunities, and improvement areas

Supporting Projects & Teams

• Support the management team with project coordination and day‑to‑day tasks
• Work with internal and cross‑functional teams to ensure deliverables are aligned and on schedule

Governance and Process Improvement

• Provide support on billing processes
• Develop and ensure timely update of SOPs that support the business
• Contribute ideas that improve processes, controls, and ways of working

What You’ll Need:

Experience

·      3 years of experience in relevant scope of work

·      Strong IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations

·      Proven leadership and influencing skills, with ability to drive change across diverse team

·      Excellent analytical, problem-solving and critical thinking skills

·      Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA LicenseNo.:99C4599

The Job:

• Managing a call centre with Headcount between 45 to 50
• Call centre environment
• Answer enquiries and provide mentorship to juniors
• Experienced in BPO Setting

The Requirements:

• Min Degree with min 5-8 years of relevant working experience
• Working hours: 8.30am to 6pm (Mon to Fri)
• Must be comfortable with 2.30pm to 12midnight shift (Not exceeding 5times a Month

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Company Overview

BlueTree Education Learning Centre (BlueTree) is a private SME in Singapore focused on nurturing children’s critical thinking through a supportive learning environment. With branches in Choa Chu Kang, Dunearn Village, Bukit Timah, Orchard, Woodleigh, Seletar and Tampines.

Job Summary

The General Manager will lead daily operations, drive business growth, and enhance organisational effectiveness by aligning teams, improving processes, and executing strategic initiatives to meet performance targets.

Responsibilities

• Oversee daily business operations to ensure efficient and smooth functioning across departments
• Develop and implement business strategies to achieve revenue growth and organisational goals
• Lead and align Operations, Sales, Academic, and Customer Service teams to foster collaboration and performance
• Identify operational inefficiencies and implement process improvements to enhance productivity and quality
• Establish and monitor KPIs to drive team accountability and performance management
• Manage financial performance including budgeting and cost control to support profitability
• Collaborate with senior leadership to support business expansion and launch new initiatives
• Ensure high customer satisfaction by maintaining service quality standards
• Develop and maintain standard operating procedures, systems, and workflows for organisational consistency
• Lead recruitment, staff development, and retention strategies to build a strong workforce
• Oversee vendor relationships and manage external partnerships to support business needs

Preferred competencies and qualifications

• Experience managing operations across multiple branches or departments
• Knowledge of education centre operations or student management systems
• Ability to analyze data and work with performance metrics to inform decisions
• Adaptability to lead and drive change within teams

Other Information

Working Arrangement

• Full-time position
• 5-day work week with weekend work required

What We Offer

• Competitive salary with performance incentives
• Career growth and leadership development opportunities
• Dynamic and collaborative work environment

Job Description & Requirements

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Key Responsibilities:

1. Front Desk Management

Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.

2. Customer Relations

Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.

3. Scheduling and Administration

Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.

4. Communication

Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.

5. Data Entry and Reporting

Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes:

1. Outgoing and Customer-Focused

Enjoy engaging with customers, providing exceptional service, and building strong relationships.

2. Effective Communication

Proficient in spoken and written English, with excellent communication and interpersonal skills.

3. Adaptable and Flexible

Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.

4. Organised and Detail-Oriented

Accurate and efficient in data entry, record-keeping, and administrative tasks.

5. Proactive

Able to think critically, resolve issues promptly, and improve processes.

What We Offer:

- Performance and Incentive Bonus

- Medical Coverage

- Annual and Sick Leaves

- Professional Development Opportunities

Interested candidates, please send resume to HR@wolfgangviolin.com and complete details on

https://forms.gle/ZD7WwM1PxXaHcbYy5

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Jobs Responsibilities

• Handling customers virtually either via voice or video call.
• Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses.
• Review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

lynnmak@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

About the Role

Adecco is partnering with a leading global luxury group tohire an Assistant Manager, Call Centre. In this role, you will lead and managea team of Client Service Advisors, ensuring exceptional service delivery across all communication channels while driving both service excellence and sales performance.

Key Responsibilities

• Lead and manage daily operations of the Call Centre to ensure service excellence and KPI achievement
• Supervise, coach, and motivate a team of Client Service Advisors to meet service quality and sales targets
• Act as the first point of contact for team support, escalation handling, and operational guidance
• Monitor performance metrics, identify trends, and implement action plans to improve customer satisfaction and sales conversion
• Oversee inbound and outbound interactions across phone, email, live chat, and social platforms
• Support clienteling initiatives and provide insights to enhance customer engagement and brand relationships
• Collaborate with internal stakeholders, including after-sales and repair teams, to ensure seamless customer experience
• Ensure compliance with company policies, data security standards, and operational procedures
• Support training needs identification and work closely with trainers to enhance team capabilities

Job Requirements

• Minimum 3–5 years of experience in call centre or customer service management, preferably in retail or e-commerce
• Strong leadership skills with experience managing and coaching teams
• Familiarity with CRM and contact centre tools (e.g. Salesforce, telephony systems, social media platforms)
• Experience in workforce planning, scheduling, and quality monitoring processes
• Strong customer-centric mindset with the ability to handle escalations and complex cases
• Good analytical skills with the ability to interpret data and drive performance improvements
• Excellent communication and interpersonal skills with a professional and polished demeanor

Next Steps:

Click ‘Apply here’ or email your resume to zoe.siow@adecco.com.
Only shortlisted candidates will be contacted.

EA License: 91C2918 | Personnel Registration Number: R22104771

We are actively hiring for a client in a Nursing Home & Senior Care Centre setting in Singapore and we wish to invite interested candidates to apply the role.

Job Code: SNSM09/04/CM

Permanent Centre Manager
Job Description

• Manage full day-to-day operations and lead multi-disciplinary teams across 3 centers in Woodlands, Yishun, and Bedok.
• Direct holistic care management by collaborating with Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews.
• Ensure all services meet nursing standards and MOH regulations, inspections, and licensing renewals.
• Drive community initiatives, talks, and partnerships with community organizations, healthcare providers and government agencies to increase center visibility and attract new clients.
• Establish and maintain internal work processes, safety protocols, and emergency preparedness plans to ensure high-quality care delivery.
• Knowledge on subvention claims, workload submissions, and prompt reporting to government regulators.
• Oversee staff recruitment, rostering, and skills-mix optimization while providing coaching and performance management.
• Monitor budget and resource allocation to ensure cost-effective operations and improved productivity.

Requirements

• Possess a Diploma, Graduate Diploma or Degree in Social Work, Community Care or Gerontology
• Have a minimum of 6 years of experience in healthcare or a related sector.
• Display strong organizational, communication, interpersonal, and writing skills.
• Prioritize experience in a healthcare setting and demonstrate a sincere passion for eldercare.

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461