Total 1,003 technical support job vacancies in Customer Service category in The Philippines

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.

• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

• Submit ITSM tickets for all support tasks.

$150 Per Day

Customer Support Engineer/ Specialist

Aviation Company @ Changi (Prefer candidate stays in the East)

Working Hours: 8am to 5.30pm

Salary: $4200 to $5500

Department: Programme

Report To: Customer Support Manager

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support SAM’ customers and ensure customer satisfaction by:

1. Providing prompt & relevant technical / information assistance to each customer
2. Gather & communicate customers’ feedback concerning SAM’s product quality, delivery & services to SAM management
3. Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all SAM and Customer rules, compliance, quality and safety policies

1. Ensure & practice good housekeeping
2. Observe all safety rules of the company and at customer premises
3. Exercise safety precautions
4. Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

1. To receive training for competency to perform failure analysis
2. Correctly identify & verify all defective products made by SAM

Defect & Crisis Management

1. Lead & execute control & containment activities in the event of quality trouble
2. Be familiar with & exercise proper trouble escalation, if the need arises
3. Perform on-the-job task when appropriate (as per training planning)

Skills -

• Hands-on skills is a plus
• Computer literate with good working knowledge of Microsoft Office
• Proficient in oral and written communications and good interpersonal skill
• Ability to lead, manage, motivate and negotiate with employees at all levels.
• Ability to work under minimal supervision, work under pressure and propensity to meet timeline.
• Team player, adaptive to organizational change and flexible in embracing changes.
• Possess capacity to multi-task, meticulous to details, analytical and strong commitment to overall job responsibilities.
• Experience in program/project management or equivalent

Education level -

• Degree in any Engineering discipline,
• Those without experience are welcome to apply as Training will be provided
• Diploma in Engineering discipline with 2 years of engineering experience

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Financial Institutions Account Management, including Know Your Customer (KYC) processes

• Collaborate with clients’ representatives and support clients in attending to account opening and closure documentation, KYC queries and requests, and other account related matters in connection with clients’ accounts with various Financial Institutions (“FIs”) in various jurisdictions.

• Prepare and review account opening forms, responses, and communications with FIs with the objective of ensuring accuracy and completeness.

• Liaise with financial institutions to facilitate smooth account opening/closure/KYC processes. In the course of the work, collaborate effectively and seamlessly with corporate secretarial colleagues on corporate secretariat documents that may be required.

Knowledge Management

• Maintain up-to-date knowledge of AML/CRS/FATCA requirements of financial institutions and various jurisdictions, personal data protection laws.

• Maintain a knowledge base of FAQs related to financial institutions’ account/KYC matters.

• Maintain SOPs, including use of solutions platforms.

Document and Record-Keeping

• Maintain meticulous records of all account opening and KYC activities.

• Organize and archive client documentation securely.

• Generate reports and summaries for internal use, clients, and regulatory purposes as required.

Clients Communication

• Active communication and management of clients.

• Provide timely updates on the status of their account opening and KYC processes as needed.

• Address client inquiries and concerns professionally.

 Audit / Compliance & Regulatory

• Provide support to clients in connection with their audit procedures.
• Stay current with evolving regulatory requirements related to bank broker account opening and KYC.
• Implement and enforce internal policies and procedures, including client-specific policies and procedures, to ensure compliance.

By submitting your application, you consent to the collection, use, and disclosure of your personal data for recruitment and employment-related purposes in accordance with the Personal Data Protection Act (PDPA).

For more information on how we manage personal data, please refer to the link provided : https://www.trustedservices.com.sg/careers

Responsibilities:

• Manage PB batch jobs, including new job setup, scheduling, execution, and monitoring across the project lifecycle from Development and SIT through UAT environments.
• Monitor batch jobs and provide operational support for issues such as job failures, overruns, or missed executions; document incidents in JIRA and collaborate with developers to investigate and resolve root causes.
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements.
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to support a smooth and compliant production handover.

Requirements:

Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 10years’ relevant experience preferably in a Finance Institution.

Essential:

·      You must develop solid understanding of PB system flow and dependencies to effectively support batch scheduling, execution and monitoring.

·      You are expected to produce clear and comprehensive documentation and  ensure proper knowledge transfer to the production support team following project cutover.

·      You are expected to collaborate closely with developers, system analysts and architects to design and implement technical solutions that are fit for purpose for the PB system, while meeting all security, regulatory, and architectural standards.

·      You are expected to work on shift schedules, including overnight shifts to support EOD batch execution for PB projects.

You are expected to strictly adhere

to standards, policies, and procedures in all deliverables and activities, with no deviations.

Key Domain/ Technical Skills

·      Temenos Wealthsuite Front Office / Triple’A Plus

·      Red Hat Linux, AIX, Shell scripting

·      Oracle, Sybase, SQL

·      Control-M

·      JIRA, Confluence, Remedy

About ACP: Shaping the Future of Digital Innovation

For over 27 years, ACP has been a trusted leader in Information & Communication Technology (ICT) solutions, partnering with Government Ministries, Statutory Boards, and leading enterprises across Singapore and Southeast Asia. Established in 1997, we drive innovation and digital transformation for organisations including MOE, iMDA, GovTech, GIC, SUTD, SMRT, Lazada, and Carousell.

Our expertise spans beyond Singapore—we serve as the Exclusive Regional Distributor for Articulate, Vyond, JetBrains, and Inmagine across the Philippines, Thailand, Indo-China, and Indonesia. Backed by a dynamic team of 60+ professionals and recognized certifications including the Data Protection Trustmark, Bizsafe Level 3, and Total Defence Award, we are committed to building a culture of innovation and excellence.

Join our team and help shape how the next generation learns, creates, and innovates.

Position Overview

We are seeking a talented ICT Support & Training Specialist to join our education initiatives. You will play a pivotal role in empowering students and educators through cutting-edge technology, mentoring in emerging digital skills, and fostering a collaborative learning environment.

Job Description

ICT & Project Support

• Support HOD/ICT in school ICT projects and digital initiatives
• Assist in implementation of ICT programmes in line with MOE guidelines
• Coordinate with ICT team, vendors, and Desktop Engineers
• Assist in ICT asset and equipment management
• Support LMS and e-learning platforms (e.g. Google Classroom)

Media & Administrative Support

• Design posters, digital materials, and school collaterals
• Provide photography, videography, and basic video editing for school events
• Support website updates and digital content management
• Assist in AV setup for school events and examinations
• Compile and archive student ICT projects and works

Teaching & Learning Support

• Support teachers in using ICT tools for lessons
• Assist in e-learning activities and digital classroom integration
• Help conduct basic ICT training for students
• Support ICT-related CCA activities and competitions

ICT Training & Support

• Assist in ICT training sessions for staff and students
• Support training on ICT and AV equipment usage
• Help improve training materials and digital learning resources

Requirements

• Diploma in IT, Multimedia, Design, or related field
• At least 1 year of relevant experience (school experience preferred)
• Proficient in Microsoft 365 and Google Workspace
• Knowledge of Adobe Creative Suite or similar media tools
• Basic video editing and design skills
• Familiar with AI tools is an advantage
• Good communication and teamwork skills

Job Scope:

• Perform onsite counter duty and follow up with telephone call ticket enquiries on application and court related processes.
• Assist self-represented court users (public) in Probate, Mental Capacity Act or Adoption applications.
• Process court orders or other tasks assigned within the Court’s stipulated timelines.
• Process large number of applications filed via eLitigation system (probate work items) daily and support issuance of grants within timelines.
• Manage fixture and hearing/case conference list effectively on a weekly basis.
• Seek directions from Judicial Officers and follow up with applications within timelines.
• Inform relevant parties timely on upcoming court sessions via the relevant channels

Requirements:

• At least 2 years of relevant working experience
• Possess good writing and communications skills
• Able to work under pressure independently as well as in a team
• Able to interact with stakeholders across all levels within the organisation
• Have experience in eLitigation

Working Hours: Mon to Thur : 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm

Contract Period: 11 months
Salary: $2600-$2850/month
Location: Havelock Square

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

The IT Support Engineer provides end-user support, maintains IT systems and infrastructure, and supports clinic operations across multiple sites. The role includes Clinic Management System (CMS) application support, basic SQL/database troubleshooting and API integration support to ensure seamless system connectivity.

This position involves hands-on troubleshooting, system administration and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key Responsibilities

1. IT Support & Operations

• Provide Level 1 (L1) support across clinic sites, including troubleshooting:
• CMS systems End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals

Develop and continuously improve IT documentation, SOPs and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS and security systems
• Perform system administration tasks including backups, patching, updates and monitoring of system alerts and logs
• Assist in audits, system reviews and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts and user training
• Support API integration testing and validate data flows during system upgrades and deployments

Requirements

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Working knowledge of SQL databases
• Basic understanding of APIs (RESTful services), including testing and troubleshooting integrations
• Experience in IT administration (system maintenance and user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs

Job Description

The temp staff will support the user department in system development and related work. The key responsibilities are: 

• Assist with and manage the development and implementation of system-related projects on SalesForce Public Sector Solution, Business Grants Portal, ServiceNow (including the development of module(s), migration and verification of data, performance of user acceptance tests, documentation, etc.) from business user perspective

• Assist with data cleansing and maintaining databases (including checking records and data-entry)

• Explore and apply digitalisation tools to improve work efficiency and streamline processes and reports;

Assist with other systems-related ad-hoc duties, such as:

• Provide support onenquiries and issues raised in relation to the system(s) or whole-of-government platform(s)

• Assist and coordinate within the Cluster for the onboarding of schemes to the respective system(s)/ platform(s).

Requirements

• At least two years of relevant experience, including system development and/or implementation.

• Training in Information Technology or a related discipline would be an advantage.

• Proficient with Microsoft Office software (e.g. Excel, Word and PowerPoint). Knowledge of data analytics tools (e.g. Microsoft PowerBI) and customer relationship management platforms (e.g. SalesForce) will be an added advantage.)

Contract duration: 1 year (start date: 1 May 2026)

Working Arrangement:
Monday to Thursday: 8.30am to 6pm
Friday: 8.30am to 5.00pm

Location: Alexandra Road

Salary: $2,580 to $2,800

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485

Job Scope:

• Delivering quality customer service at the school's Customer Relations Unit, including managing public queries mainly via phone and written channels.
• Working with stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Administrative duties

Requirements:

• Tertiary qualification in any discipline. (At least 'A' Level/Diploma cert)
• Candidates with no prior experience, but have a passion for service delivery may also apply
• Possess good communication and interpersonal skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player
• Proficient in Microsoft Office Applications and IT savvy

Working Hours: Mon-Thurs: 8.30am-6.00pm, Fri 8.30am-5.30pm

Contract Period: 11 months (start in mid-may)

Salary: $2700/month

Location: Dover

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

• Full-time (negotiable – 0.8 FTE minimum) | Ongoing position
• Boronia office, on the lands of the Wurundjeri People + hybrid working conditions
• $44.78 – $48.99 p/Hour + 12% super + generous Salary Packaging benefits of up to $18,550

About the program and team
Each’s NDIS Support Coordination team works alongside people with disability, families, and carers to navigate the NDIS with confidence. The team supports participants to understand their plans, connect with the right services, and build the skills and knowledge to live the life they choose—at their own pace, on their own terms.

You’ll join a supportive, collaborative team that values shared learning, reflective practice, and delivering high‑quality, person‑centred support.

Your role, your impact
As a NDIS Support Coordinator, you’ll play a key role in supporting participants to move from planning to action in a way that reflects what matters to them. Your work will help participants strengthen their capacity, navigate systems with less stress, and feel more connected to their community.

You will:

• Build strong, respectful relationships with participants, families, carers, and stakeholders
• Support participants to understand and use their NDIS plans, building confidence and decision‑making skills
• Coordinate services and supports that align with each person’s goals, values, and needs
• Advocate for participants to ensure services are responsive, appropriate, and inclusive
• Monitor plan progress, risks, and outcomes, adjusting supports where needed
• Prepare and submit reports for the NDIA in line with plan requirements
• Accurately record and claim support coordination hours and maintain high‑quality documentation
• Contribute to continuous improvement, training, supervision, and team learning

About you
We’re looking for someone who brings compassion, organisation, and curiosity, and who enjoys working alongside people to solve problems and build capacity.

You’ll be well suited to this role if you have:

• Diploma or higher qualification in a relevant health or human services discipline and/or equivalent experience 
• Experience working in disability, mental health, community, health, or human services
• A person‑centred and strengths‑based approach
• Strong communication and relationship‑building skills
• Confidence managing priorities and navigating systems
• Experience coordinating services and supporting people with complex needs
• Ability to work respectfully with people from diverse backgrounds
• Current state‑based driver’s licence
• Current WWCC and NDIS Worker Screening Check (or willingness to obtain)

What will make you stand out
We’d love to hear from you if you also have:

• Lived experience of disability or experience supporting a family member with disability
• Experience working with psychosocial disability or dual disability

What’s in it for you
At Each you’ll be supported to be your best.

We provide:

• Supportive & inclusive culture – Work with colleagues and leaders who genuinely care
• Balance your way – Flexible working arrangements to support life outside work
• Professional development & supervision – Ongoing learning, mentoring, and reflective practice
• Boost your take‑home pay – Not‑for‑Profit salary packaging up to $15,900 per year PLUS up to $2,650 towards meals and entertainment
• Opportunities for internal career progression across QLD, NSW, ACT, and VIC  
• More leave when you need it – 4 weeks paid annual leave, sick/ carers leave, family & domestic violence leave, public holiday substitution policy, and more…

• Casual role - range of shifts, which may include weekdays, weekends & non-active sleepovers
• Based at our Healesville site, on the lands of the Wurundjeri Peoples
• $45.95 + Super + Salary Packaging Benefits up to $18,550

Maroondah Addictions Recovery Program (MARP) is a 23‑bed Alcohol & Other Drugs (AOD) residential rehabilitation service based in Healesville. The program provides short‑ and longer‑term rehabilitation for individuals seeking recovery from problematic AOD use and complex co‑morbidities.
Residents participate in a structured therapeutic environment that includes intensive group programs, daily routines, and one‑on‑one counselling, delivered within a trauma‑informed, recovery‑focused framework.

About the Role
We are seeking a Support Worker – AOD who brings empathy, professional boundaries, and a strong recovery‑oriented approach.
You’ll play a key role in supporting residents through their daily routines and therapeutic program, while contributing to a safe, consistent residential environment alongside a collaborative multidisciplinary team.

Key Responsibilities

• Support Engagement: Facilitate resident participation in groups, counselling, and daily program activities.
• Assist Daily Living: Provide practical support with meals, chores, shopping, and medication dispensing.
• Promote Recovery Participation: Encourage involvement in AA/NA meetings and other recovery supports.
• Contribute to Treatment Planning: Work with the clinical team to implement and review rehabilitation plans.
• Maintain Documentation: Complete timely and accurate notes in Penelope and TrakCare.
• Collaborate Effectively: Work closely with team members and external partners to support resident progress.
• Provide Transport: Drive the program’s 11‑seater vehicle for group activities and appointments.
• Work to Roster: Participate in rotating day, afternoon, and sleepover shifts (sleepover allowance applies).

About You
You bring warmth, professionalism, and a strong commitment to supporting people in a structured residential environment. You’re confident working with complex presentations and maintaining a therapeutic, recovery‑focused approach.

You will bring:

• Certificate IV or Diploma in Alcohol and Other Drugs
• Experience working with AOD clients, including voluntary and forensic
• Knowledge of harm minimisation and recovery frameworks
• Ability to support individuals with co‑occurring mental health needs
• Strong communication, conflict resolution, and de‑escalation skills
• Attention to documentation accuracy and strong time‑management skills

What's in it for you
At Each you’ll be supported to be your best.  We provide:  

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety 
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per 
  year) plus an extra $2,650 tax-free for meals and entertainment. 
• Free, confidential support – Our Employee Assistance Program is available for you and 
  your family.

Applications close: Monday 4th May 2026
Please note, applications will be processed as they are received.
For further information, please contact Steven Rogers at Steven.Rogers@each.com.au

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Summary:

• Work Timing (4334) 12-hour Shift (Can Choose Morning or Night)

• Shift Allowance Morning $180/ Night $360

• Basic $2,800 - $3,500

• AWS + up to 2 Months VB
  

Job descriptions:

• Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.

• Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.

• Analyse failure trends and identify root causes using diagnostic tools.

• Reproduce technical issues and isolate defective components.
  

Requirements:

• Min NITEC, Higher NITEC or Diploma in Manufacturing / Engineering

• 1 to 2 years of working experience, preferably in Semiconductor industry

• Good interpersonal & communication skills
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at ww.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Contract Period: April/May 2026 to April/May 2027 with an option to extend for 1 + 1 year

Working hours:
·     Mondays to Thursdays: 9:00am to 6:30pm, inclusive of 1hr lunch break
·     Fridays: 9:30am to 6:30pm, inclusive of 1hr lunch break
·     Service may be required on some Saturdays (8.00am to 12.00pm).

Scope of Services:
·     Responsible for the cleanliness of classrooms, special rooms, and General Office.
·     Opening and closing of Gates, Classrooms & Office.
·     Perform gate and traffic warden duties during the scheduled Gate opening hours and some special occasion to ensure the safety and security of students and smooth traffic flow in the school.
·     Supporting school to provide logistic support for special events and daily activities, ensuring the venue/room is properly set up in advance.
·     Attend to logistics for meetings and events (setting up and clearing up of venue).
·     Responsible for setting and disarming the alarm systems daily.
·     Responsible for managing general stores such as monitoring the movement of store items, identifying items for replacement, cleanliness and organisation of store. To inform OM when the stock runs low.
·     Responsible for the security of classrooms, offices and common areas in the school by locking and unlocking doors and windows.
·     Assist the Operations Manager in basic facilities management and maintenance. Conduct regular checks on facilities and reporting faults to the OM.

Others
·     Assist in performing front counter duties in the absence of CSO staff.
·     Maintain security and vigilance of the school premises by being alert to identify strangers and visitors to the school. Direct and accompany visitors to the school office.
·     Assist in the printing of approved notes, circulars, worksheets for teaching staff, office material. etc This may also involve lamination and binding.
·     Accompany vendors/contractors for safety and security during maintenance work.
·     Responsible for attending to students in the cleaning up eg. Vomiting, soiling.
·     Perform any other duties as and when assigned by the Principal, Vice Principal, HOD, Admin Manager and Operations Manager.

Qualifications, skills and experience:
·     Preferably have some prior experience in cleaning, logistics or simple administrative duties in schools.
·     Preferably has 1 year of relevant experience working in schools
·     Conversant in English
·     Good team player with high level of initiative

TheReporting Support Analyst will be part of a globally distributed team providingoperational support for business-critical sales reporting platforms. The rolesupports both Consumer (B2C) and Business & Education (B2B) reportingenvironments.

Key Responsibilities

• Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation.
• Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews.
• Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions.
• Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries.
• Investigate and reconcile data discrepancies between platforms and identify root cause.
• Guide users on correct interpretation of metrics, data availability, and reporting limitations.
• Escalate platform defects, data pipeline issues, and systemic problems to engineering and platform teams.

Required Skills & Experience

• Experience in sales, channel, or performance reporting and KPI support.
• Operational support experience for BI or reporting platforms.
• Ability to query and analyze data to investigate and explain issues.

Experiencewith BI tools such as Tableau, ThoughtSpot, Business Objects, or equivalent