Total 457 relationship manager job vacancies in Customer Service category in The Philippines

Responsibilities

Strategic Leadership

Develop and execute strategic plans that align with Ministry of Health (MOH).

Programme Development, Implementation and Centre Operation

Lead the implementation of programs with an emphasis on senior volunteerism and intergenerational engagement.

Review Individual Care Plans (ICP) to ensure high standards of care.

Manage finances, facilities, equipment and maintaining operational performance

Conduct fire evacuation exercises.

Handle public inquiries and driving publicity for the centre.

Statutory Submissions / Reporting

Ensure all required reports and data are submitted to the MOH accurately and on time including quarterly subventions.

Provide monthly centre reports to the organisation’s President.

Staff Development

Manage client-staff ratios for the day care and community rehab services.

Implement staff coaching and mentoring programs and conducting yearly staff appraisal.

Community Collaboration

Build partnership with community and public agencies.

Engage in key issues such as active aging, dementia care, caregiving support and family counselling etc.

Any other duties as assigned.

Requirements

·        Diploma/degree in Business Management, Gerontology or other relevant fields

·        Good written and spoken English

·        Ability to converse in Mandarin and major dialects is an advantage

·        A mature individual and a team player with good interpersonal and communication skill

·        Possess analytical and problem-solving skills

·        Possess a passionate and sincere disposition to care for frail seniors in the Centre

·        Proficient in Microsoft Office – MSWord and Excel

JOB DESCRIPTION

• Manage complex executive calendars, prioritising meetings, appointments and strategic engagements to optimise leadership productivity
• Coordinate business travel arrangements including flights, accommodation, itineraries and related logistics
• Serve as a key liaison between the executive office and internal or external stakeholders, managing communications and correspondence professionally
• Prepare and review executive documents, presentations and reports with strong attention to accuracy and professionalism
• Coordinate executive meetings and events, including agenda preparation, meeting documentation and follow-up on action items
• Handle confidential information with the highest level of discretion and professionalism
• Lead and support administrative or executive support teams to maintain high operational standards
• Support strategic initiatives and operational improvements by managing special projects and streamlining office processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Exceptional organizational and time management skills
• Proficiency in Microsoft Office tools and calendar management software
• Discretion and professionalism in handling confidential information

EA License Number: 25C2980

Disclaimer:

By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore’s PDPA. Your application may be considered for this and other suitable roles.

Primary Responsibilities:

• Deliver and maintain outstanding client services, exceeding service level expectations
• Attend to client enquiries and provide quotations promptly
• Promote and sell services, including new SGS products and offerings

Specific Responsibilities:

• Process purchase orders, delivery orders, and manage equipment scheduling for delivery, collection, and calibration
• Maintain and update client database and follow up on outstanding payments
• Recall equipment from clients and manage timely troubleshooting and support
• Identify and act upon client feedback and reported issues, liaising with sales, operations, and KAM teams
• Expand business relationships and proactively retain key customers through regular engagement
• Identify new business opportunities and forward leads to the sales team for follow-up
• Build and foster collaboration with internal teams to ensure seamless service delivery
• Ensure availability to customers and provide extra-mile support when required
• Maintain awareness of market trends and the voice of the customer
• Promote a positive image of SGS and comply with the Code of Integrity and Professional Conduct at all times
• Adopt safe behaviour and exercise due regard for health and safety in accordance with SGS policies
• Perform any other duties as assigned by Management

Empower Australia’s Payments Future with Cuscal 

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.    

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.   

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.   

In December 2025, Cuscal expanded its scale and capability through the acquisition of Indue, bringing together two established Australian payments providers with deep roots in the mutual and broader financial services sector. The combination strengthens our B2B focus, broadens our payments and regulated data services offering, and increases our ability to support banks, fintechs and corporates with resilient, secure and future‑ready solutions 

We are looking for a Customer Experience & Process Optimisation Manager  to join our Client, Growth & Strategy Team, supporting our Contact Centre in enterprise initiatives, audits, and transformation programs. 

The Customer Experience & Process Optimisation Manager is accountable for improving customer experience, operational efficiency, and fraud outcomes across Call Direct and Fraud Operation. The role owns customer experience design by leading business analysis and process improvement capability, owning workforce planning, reporting, telephony optimisation, and driving consistent operational standards across the contact centre. Responsibilities for the role sitting across 4 key areas 

1) Customer Experience & Process Optimisation

• Analyse, map, and redesign client and customer-facing processes to reduce friction and improve service delivery outcomes 

• Develop and maintain end‑to‑end customer journey maps to identify and address pain points across all contact centre touchpoints 

• Translate customer, client, and team feedback, complaints, sentiment analysis, and client effort scores into actionable insights 

2) Workforce Planning & Performance Management 

• Own workforce planning across forecasting, scheduling, and resourcing to support service demand and efficiency targets 

• Provide specialist advice to Fraud Operations leadership on workforce planning and capacity management 

3) Operational Improvement & Change Delivery 

• Maintain and support the Contact Centre Improvement Program, including prioritisation and progress tracking   

• Identify operational inefficiencies across workflows and workforce models and design targeted improvement initiatives  

• Define and implement structured process optimisation approaches across manual and automated processes 

• Document, execute, and track process improvement plans through to measurable benefit realisation  

• Deliver regular operational performance reporting against SLAs with clear insights, trends, and recommendations tailored to audience needs 

4) Technology, Telephony & Automation 

• Lead operational ownership of contact centre telephony tools, ensuring configuration and performance  

• Develop and maintain telephony design, flow, and call routing documentation 

• Identify and support automation and technology initiatives that improve efficiency and fraud outcomes.  

• Contribute to future technology investment planning and business continuity planning for contact centre platforms 

About You 
You bring hands-on experience improving contact centre customer experience and operational performance, with strong capability across process design, workforce planning, and performance reporting. You are comfortable owning complex contact centre initiatives end to end, working with Fraud Operations, technology teams, and senior leaders to deliver measurable service, efficiency, and fraud outcomes.

• Extensive experience working within contact centres, multichannel operations, Financial services or similar fast paced and ever evolving environment. 

• Sound knowledge of business process modelling and workflow documentation 

• Proven experience in project and change management analysis, data performance and or business analysis, process improvement, or data analysis. 

• Strong analytical skills, quickly understanding complex concepts and translating them into actionable insights 

• Proficiency in Microsoft Office Suite, JIRA, Confluence, and data visualisation tools

Why Cuscal?    

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.    

Next Step    

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.    

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.      

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Summary

The Operations Support Team Lead will play a critical role in supporting the startup of a state-of-the-art aseptic manufacturing facility with multiple production lines. Reporting to the Department Lead of Commercial DP, this position will serve as an Operations Support in reparation for aseptic manufacturing operations readiness (e.g., service contract, training program, SOP/MBR/WI and documentation generation, logbook, environmental and utilities sampling, etc.). The Operations Support Team Lead will be responsible for building and leading high-performing team to ensure efficient and compliantexecution of critical process steps. Additional responsibility may be required during the initial site startup, while maintaining strict adherence to regulatory standards. Additionally, the Team Lead will interface with clients and oversee the fast-paced and crucial stage of New Product Introduction (NPI) for multiple new products, ensuring successful technology transfer and process validation, followed by support for the product approval process (e.g., mock-up and prior approval inspections).

Job Responsibilities

• Support the installation and qualification of new manufacturing equipment as required from Operational Support related roles.
• Develop and implement operational procedures, including SOPs, master batch records, and work instructions, as required
• Establish service provider, manage contractors and schedules with contractors (e.g., cleaning/disinfecting, gown laundry, etc.).
• Develop utilities and environmental sampling schedule per procedure and manage the sampling program.
• Hire, train, and manage operational staffs required to support site readiness.
• Develop, manage, and track training and qualification of manufacturing operation staffs.
• Coordinate and train as required before systems go-live.
• Ensure adherence to quality standards and client requirements for aseptic processes as required during the initial site startup.
• Work with Manufacturing Science & Technology (MSAT), Validation, Quality, and QC teams to ensure applicable procedures are developed and personnel are trained for new product introductions.
• Stay informed on global regulatory requirements (FDA, EMA, PIC/S, ICH) for aseptic manufacturing and product introduction, and remain up to date on current Good Manufacturing Practices (cGMP).
• Demonstrate mastery of Quality Management System (QMS) production support systems such as Change Control, Deviation, CAPA, and SAP.
• Interface with clients for technology transfer, new product introduction (NPI) projects, as required.
• Be accountable for the Operational Support responsibilities and ensure adherence to stringent requirements.
• Some travel as necessary and be available for extended periods for overseas training.
• Maintain compliance with training requirements for self and staffs at all times.

Qualification

• Bachelor’s degree in Pharmaceutical Sciences, Chemical Engineering, Biological Sciences or related field.
• Master’s degree or MBA is a plus.
• 8-10 years in drug product manufacturing, with experience in aseptic processing and operational support
• 3-5 years of people management experience
• Direct experience in drug product manufacturing such as part preps, formulation, sterilization, and any drug product manufacturing process.
• Experience in a fast-paced CDMO (Contract Development and Manufacturing Organization) environment is desirable.
• Strong interpersonal skills and ability to interact with clients effectively.

Job Description:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge.

Requirements:

• Singapore Citizen
• Diploma in Business Management or relevant discipline

Other Information:

• Location: Hillview
• Salary: $2,300 - $2,700
• Performance Bonus
• 18 Days Annual Leave
• Contract until Jan 2029
• Monday to Friday: 8.30am to 6.00pm

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA."

• Centre Manager (Enrichment Centre)
• Working Days:
• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity