Total 1,259 operations engineer job vacancies in Customer Service category in The Philippines

You are responsible for (but not limited to):

• Lead and manage a team of Customer Service Executives in carrying out daily reservation operations in accordance with Shangri-La Hotels & Resorts standards and guidelines.
• Guide, coach and inspire the Worldwide Reservations and Shangri-La Circle Membership team to achieve individual, team and departmental objectives.
• Collaborate closely with SCCHK and CEPTGZ to execute engagement activities and promotional campaigns related to the membership program.
• Embrace change management initiatives and cultivate a growth mindset within the team.
• Foster open and effective communication among team members, colleagues and management.
• Acknowledge, encourage and reward team achievements to create a positive, productive and motivated work environment.
• Conduct regular team meetings and briefing sessions to communicate updates on processes, promotions and business initiatives.
• Review, formulate and implement action plans to minimize, control and eliminate errors in tasks and reservations handled by the team.
• Actively participate in, lead and coordinate employee engagement initiatives to strengthen morale and team spirit.
• Monitor team performance through side-by-side coaching, silent call monitoring and weekly quality checks on team members’ emails, using the findings to identify coaching opportunities.
• Ensure consistent one-to-one coaching and feedback sessions are carried out with all team members based on weekly performance data and monitoring results.
• Support the development of an effective team by monitoring and analysing membership trends and data to identify opportunities for growth.
• Ensure adherence to Shangri-La Circle policies, procedures and all applicable data privacy regulations.
• Establish and maintain strong professional relationships with hotel representatives and key stakeholders.
• Manage the Manager on Duty (MOD) mailbox and undertake MOD-related responsibilities when required.
• Respond promptly and professionally to emails and calls from both internal and external customers.

To succeed in this role, you should have the following skills and experience

• Excellent spoken and written English is essential.
• The ability to converse and write in Mandarin or Cantonese will be an added advantage.
• Preferably, at least 5 years of experience in call centre operations, customer service, a travel agency, or hotel reservations, with at least 2 years at the supervisory level.
• Must be willing to work on rotational shift (24-hour operations)
• Computer-literate and internet-savvy.
• Flexible to changes and has a sense of urgency
• Can work under pressure and deliver on set goals
• Positive work attitude and being able to work in a team environment
• A pleasant personality with good communication, organization and call-handling skills
• People leadership experiences desired/preferred.
• Open to Malaysians only

We offer the following benefits:

• A complimentary stay at any of our hotels worldwide (T&C Apply)
• 5-day work week 
• Competitive monthly salary
• Discretionary performance-based bonuses
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening
• Attractive perks and benefits

Perks & Benefits

• Nearby public transport
• Medical insurance

您需負責（但不限於）：

• 領導和管理客戶服務主管團隊，按照香格里拉酒店集團的標準和準則開展日常預訂業務。
• 指導、輔導和激勵全球預訂和香格里拉會員團隊實現個人、團隊和部門目標。
• 與 SCCHK 和 CEPTGZ 密切合作，執行與會員計畫相關的互動活動和推廣活動。
• 積極擁抱變革管理舉措，並在團隊內培養成長型思維。
• 促進團隊成員、同事和管理階層之間公開有效的溝通。
• 認可、鼓勵和獎勵團隊的成就，以創造一個積極、高效和充滿動力的工作環境。
• 定期召開團隊會議和簡報會，溝通流程、促銷和業務措施的最新進展。
• 審查、制定和實施行動計劃，以最大限度地減少、控制和消除團隊處理的任務和預訂中的錯誤。
• 積極參與、領導和協調員工敬業度提升活動，以增強士氣和團隊精神。
• 透過並肩輔導、靜默通話監控和每週對團隊成員電子郵件進行品質檢查來監控團隊績效，並利用調查結果來確定輔導機會。
• 確保根據每週績效數據和監控結果，對所有團隊成員進行持續的一對一輔導和回饋。
• 透過監控和分析會員趨勢和數據，尋找成長機會，從而支持高效團隊的發展。
• 確保遵守香格里拉集團的政策、程序和所有適用的資料隱私法規。
• 與酒店代表和主要利益相關者建立並維持牢固的專業關係。
• 管理值班經理（MOD）郵箱，並在需要時承擔與值班經理相關的職責。
• 及時、專業地回覆來自內部和外部客戶的電子郵件和電話。

要勝任此職位，您應具備以下技能和經驗。

• 優秀的英語口語和寫作能力至關重要。
• 能夠用普通話或粵語進行交流和寫作將是一項優勢。
• 最好有至少 5 年的呼叫中心營運、客戶服務、旅行社或飯店預訂經驗，其中至少 2 年擔任主管職位。
• 必須願意輪班工作（24小時營運）
• 具備電腦操作能力及網路使用經驗。
• 適應變化並具有緊迫感
• 能夠在壓力下工作並完成既定目標
• 積極的工作態度與團隊合作能力
• 個性開朗，溝通能力、組織能力及電話處理能力俱佳
• 具備人員領導經驗者優先考慮。
• 僅限馬來西亞公民參加

我們提供以下福利：

• 全球任何一家我們飯店均可免費入住（須遵守條款及細則）
• 五天工作制
• 具競爭力的月薪
• 酌情發放的績效獎金
• 有薪培訓計畫和職業發展機會。
• 全面保障包括社險、公積金、就業保險和醫療保險。
• 年度預防性健康篩檢
• 優渥的福利待遇

福利待遇

• 附近公共交通
• 醫療保險

Company Overview

EDPN Technologies is formed by multi-disciplinary professionals and consultants focused on delivering cost-effective, technically viable solutions that enhance customer service and satisfaction.

Job Summary

You will support the sales team by conducting site surveys, installing and commissioning hardware and software products, performing maintenance and repairs, and providing technical support to ensure timely, budget-compliant project completion.

Responsibilities

• Conduct site surveys to gather accurate project requirements and support the sales team’s customer engagements
• Install and commission hardware and software products sold by the company to ensure full operational functionality
• Perform preventive maintenance and on-site repairs to maintain product reliability and minimize downtime
• Conduct pre-delivery inspections and testing to verify product quality before deployment
• Execute in-house repairs to restore product performance and extend equipment lifespan
• Carry out site and factory acceptance tests to confirm compliance with project specifications
• Provide 24/7 standby support for corrective maintenance and technical troubleshooting to resolve issues promptly
• Coordinate with contractors, consultants, and end-users to ensure projects and installations meet deadlines and budget constraints
• Assist with wiring, cabling, and system integration tasks to support seamless product functionality
• Prepare detailed AutoCAD drawings to document system layouts and installations accurately

Field Service Engineer / Customer Engineer – Role Summary
Key Responsibilities

• Support Senior Field Service Engineers (Customer Engineers) with installation, maintenance, troubleshooting, and equipment upgrades at customer sites.
• Utilize digital analytics and diagnostic tools to identify and resolve equipment issues.
• Perform preventive and corrective maintenance on:Electrical systemsVacuum systemsMechanical systemsPlasma systemsHydraulic systemsGas delivery systems
• Communicate and coordinate directly with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Minimum Qualifications

• Associate degree, military technical training, trade certification, or equivalent field service experience.
• 1–2 years of experience in field service, customer support, equipment maintenance, or a related technical role.
• Ability to read and understand electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Fundamental knowledge of:PneumaticsHydraulicsElectronicsVacuum technologyThermodynamics
• Familiarity with hand tools and test equipment such as digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to comply with customer site safety, environmental, and health requirements.

Preferred Qualifications

• 2–4 years of experience in field service support or a related technical field.

Physical & Work Environment Requirements

• Frequent walking and standing for extended periods.
• Ability to work in confined spaces and perform physical tasks such as bending, kneeling, squatting, twisting, reaching, and climbing ladders or stairs.
• Ability to work at heights and lift up to 35 lbs (16 kg).
• Capability to distinguish colors for electrical and equipment work.
• Comfortable working around electrical systems and in noisy environments.
• Regular use of hand tools and power tools.
• Work is primarily conducted in a semiconductor cleanroom environment requiring:CoverallsHoodsBootiesSafety glassesGlovesRespiratorsChemical apronsFace shields

Service Engineer – Gangway

Key Responsibilities

• Travel internationally and offshore to troubleshoot, maintain, and repair advanced marine and offshore equipment
• Carry out installation, commissioning, testing, and acceptance activities at customer sites and onboard vessels
• Provide technical support and fault diagnosis remotely, delivering practical and customer focused solutions
• Conduct inspections, maintenance, and system performance assessments to ensure operational reliability
• Support product testing, validation, and continuous improvement initiatives
• Deliver technical training to vessel crews and customer personnel on equipment operation, maintenance, and safety procedures
• Prepare service reports, technical documentation, and recommendations following site visits
• Work independently in the field while collaborating closely with engineering and support teams
• Expect approximately 60% international travel and offshore assignments throughout the year

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Maritime Engineering, or a related discipline
• Ability and willingness to work offshore and travel extensively worldwide
• Willingness to be based outside of Singapore
• Experience on maintenance or troubleshooting of motorised/ hydraulic access gangways is a MUST (At least 5 years)
• Experience or exposure to electrical systems, instrumentation, and control systems
• Knowledge of hydraulic systems would be advantageous
• Experience with PLC systems and software would be an advantage
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
• Hands on approach with a proactive attitude
• Ability to work effectively both independently and within a team environment
• Strong communication skills and professional customer interaction
• Good command of spoken and written English
• Capable of working autonomously in remote locations and across different time zones

What's on Offer

• Opportunity to work with advanced offshore and marine equipment on global projects
• Extensive international travel and offshore exposure
• Structured training and ongoing professional development
• Career progression opportunities within a growing international organisation
• Dynamic and technically challenging work environment
• Exposure to cutting edge technologies supporting the offshore energy and maritime sectors

Our client is a MNC, one of the leading players in the automation machinery sector. Due to business needs, they are now recruiting a Service Engineer to be part of their Customer Service team for ongoing transformation projects. They are located in the east - easily accessible.

The Service Engineer's responsible is:

• Provide after-sales service and technical support for automated equipment and systems.
• Troubleshoot and resolve mechanical issues both on-site and remotely to ensure smooth machine operations.
• Assist with machine improvement works, upgrades, and modification projects based on customer requirements.
• Ensure equipment performance, product quality, and process reliability meet company standards.
• Offer technical guidance and support to customers and internal stakeholders on project-related matters.
• Coordinate closely with internal teams and external vendors to support service activities.
• Handle additional tasks and responsibilities as assigned.

Job Requirements:

• Min ITE in Mechanical Engineering related discipline
• Min 3 years of service engineer experience in automation industry.
• Comfortable to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• Carrying out maintenance, service and repair of all mechanical equipment (Diesel Engines, pumps, gearboxes, couplings, alternators, turbochargers, etc) on board all vessels as assigned by Workshop Manager

• Troubleshooting all the Mechanical equipment on board vessels

• Planning and executing the repair job in the most cost effective method

• Ensure adequate maintenance of tools, equipment and cleanliness in the workshop

• Attending to vessels Dry-dock as assigned by workshop Manager

• Carrying out any Retrofit job for new equipment installation on board vessels

• Any other duties as assigned by workshop manager and Management

Job Requirements:

We are looking for a person with Integrity, Commitment and Competency.

• Diploma in Mechanical Engineering / Marine Engineering / COC class III (Engine) from a recognized institution with 5 or more years of experiences in relevant engineering

• Able to read drawings and write service reports using PC or tablet

• A Hands-on person who like to work on site, on ship and in workshop

• Willing to sail on board vessels as riding Mechanical Engineer when required

• Willing to travel overseas when assigned

• Good working attitude and team player

• Able to work under pressure and tight schedule

• Good Experience working on high speed and medium speed diesel engine such as Cummins, Daihatsu, Hanshin, Akasaka, Caterpillar, Yanmar and others

• Only Singaporeans will be considered

Job Description

Job Scope For Engine Technician

Engine technician, maintain and repair machinery on vessel. You will be responsible for ensuring functionality and reliability of machines, engines and mechanical systems with the instructions from supervisor. Engine technician must have manual dexterity and great attention to detail. They must be able to work with various machines and tools as well as follow all safety precautions.

The main job scopes were as follow.

• Familiarity with parts and components of engines, gearbox and machinery as well as the tools to fix them.
• (knowledge on 2 stroke and 4 stroke engine)
• Follow repair procedure and instruction from supervisor to carry out overhauling of components and provide great customer service
• Perform routine maintenance and general technical work on engine.
• Ensure overhauling of engine/machines meets vessel planned schedule.
• Ensure safety during work assignment.
• Ability to follow established procedures and practices and read instruction manual.
• Maintain & Ensure instrumentation devices with valid certificate and in good operating condition before use. (All lifting equipment and working tools)
• Report problems or concerns to supervisor immediately
• Accomplish organization mission by completing related results as needed
• A positive “can do” attitude to achieve company’s goals.

Requirements:

• Requires an ITE/Diploma certificate or its equivalent.
• Preferred with relevant experience within the engine overhaul industry, but not mandatory.
• Able to work well in a team with good interpersonal skills.
• Works under moderate supervision.
• On job training will be provided.
• For candidate who have a higher experience will be considered to a senior role.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week.
• Transport provided.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Please send your application with availability, current & expected salary. We regret that only shortlisted candidates will be notified. Thank you for applying.

Your Responsibilities

• Lead technical execution of navigation system projects, including installation, retrofit, and commissioning of ECDIS and radar systems aboard SOLAS vessels.
• Provide on‑site and remote technical support during installation phases, troubleshooting hardware and software integration issues to minimize vessel downtime.
• Conduct training sessions for internal teams, partners, and vessel crews to ensure proficiency with ChartWorld systems.
• Perform system configuration, quality checks, and final testing to ensure installations meet IMO/IEC compliance and company quality standards.
• Collaborate with Sales and Operations teams to define project scope, manage timelines, and ensure smooth transition from sale to service.
• Maintain accurate project records, installation logs, and service reports in CRM and project management tools.
• Frequent domestic and international travel for vessel visits, yard periods, and partner support

What We Need From You

• Maritime industry experience (essential)
• Minimum 3 years in a technical engineering role, preferably with ECDIS and bridge navigation equipment
• Hands‑on experience with radar installation and digital chart data (ENC/SENC) – highly desirable
• Strong troubleshooting skills with the ability to resolve complex technical issues under pressure
• Knowledge of MS Office (essential) and familiarity with CRM applications
• Ability and willingness to travel (domestic and international)
• Strong work ethic and attention to detail
• Open to new technology and an environment that is in constant change

What Is In It For You

• A competitive salary & benefits package
• Access to in‑house learning platform – Teledyne University
• 18 vacation days
• Fitness bonus
• Individual learning & development budget
• Medical insurance

• Install, calibrate, and commission Particle Size Analyzers, XRF instruments, and Spectroscopy devices at customer sites.
• Perform preventive maintenance on analytical and scientific equipment to ensure reliability and accurate results.
• Troubleshoot, diagnose, and repair any equipment faults or performance issues promptly.
• Ensure all work complies with industry standards and quality procedures.

Requirements:

• Degree in Engineering
• At least 2 years of experience in servicing semiconductor instruments.
• Strong knowledge of laboratory analytical techniques, including spectroscopy, XRF, and particle size analysis.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740