Total 1,113 infrastructure engineer job vacancies in Customer Service category in The Philippines

About Berge Bulk

Situated within Singapore's vibrant maritime hub, Berge Bulk leads innovation in the shipping industry. Embracing their vision of leading the world towards a zero carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With a goal to achieve carbon neutrality by 2025, Berge Bulk is actively shaping the future of shipping. This strategic pursuit reflects their commitment to maritime technology leadership.

Berge Bulk’s three key milestones

Berge Bulk has set an ambitious decarbonization timeline which consists of three key milestones…

• Offset 100% of Scope-1 carbon emissions from 2025.
• Build and operate a zero-emissions vessel by 2030.
• Achieve zero-emissions fleetwide by 2050.

Download our Brochure to find out more about Berge Bulk

Purpose of the Job

The Senior IT Specialist – Service Delivery & Infrastructure is responsible for the operational governance of IT services, IT Operations and business partnership. This role focuses on implementing efficient, reliable IT solutions that support shore-based operations. This role reports to the Head of IT.

This is an exciting opportunity to be part of a team driving digital transformation in a leading maritime company that’s on a mission to become carbon net-zero through innovation.

Job Accountabilities/Key Responsibilities

Financial Management & Budgeting

• Manage corporate IT spend within agreed budgets.
• Renew all IT contracts 4 months before expiry with a focus on cost savings
• Address financial variances exceeding 10% with the stakeholders.

Operational Excellence

• Formalize application onboarding processes for new IT systems and vendors.
• Improve IT service management.
• Optimize IT support operations (target: 10% reduction in incident tickets).
• Implement structured tech‑champion networks.
• Oversee patch management for servers, firewalls, and endpoints (non-security focused maintenance).

Innovation & Digital Transformation

• Evaluate emerging technologies to improve overall IT efficiency.
• Support development of key infra / security systems in our Azure environment.
• Develop architectural documentation.

IT Governance & Asset Management

• Establish operational governance frameworks and policies aligned with internal standards.
• Ensure compliance with regulatory requirements through audit support (non‑security‑specific).
• Manage IT risk assessment, business continuity planning, and penetration testing where applicable to infrastructure reliability.
• Maintain IT asset inventory and lifecycle management processes.
• Oversee end user training on general IT best practices (excluding security awareness).

Ad Hoc tasks assigned

• Any other ad-hoc tasks and projects as assigned by the Head of IT

Qualifications & Experience:

• Minimum 5–8 years of proven experience in IT support, preferably within the maritime or shipping industry.
• Strong financial management and budget control abilities.
• Excellent stakeholder management and business partnership skills.
• Knowledge of Microsoft technologies (Azure Cloud, M365-E5) and related IT solutions.
• Proven experience in Cloud platforms (Azure, M365-E5), Middleware / integration platforms.
• Experience with system migrations, architectural documentation, and IT governance.
• Good understanding of Technical IT, including cyber, cloud computing, infrastructure, application support.

Company Overview

EDPN Technologies is formed by multi-disciplinary professionals and consultants focused on delivering cost-effective, technically viable solutions that enhance customer service and satisfaction.

Job Summary

You will support the sales team by conducting site surveys, installing and commissioning hardware and software products, performing maintenance and repairs, and providing technical support to ensure timely, budget-compliant project completion.

Responsibilities

• Conduct site surveys to gather accurate project requirements and support the sales team’s customer engagements
• Install and commission hardware and software products sold by the company to ensure full operational functionality
• Perform preventive maintenance and on-site repairs to maintain product reliability and minimize downtime
• Conduct pre-delivery inspections and testing to verify product quality before deployment
• Execute in-house repairs to restore product performance and extend equipment lifespan
• Carry out site and factory acceptance tests to confirm compliance with project specifications
• Provide 24/7 standby support for corrective maintenance and technical troubleshooting to resolve issues promptly
• Coordinate with contractors, consultants, and end-users to ensure projects and installations meet deadlines and budget constraints
• Assist with wiring, cabling, and system integration tasks to support seamless product functionality
• Prepare detailed AutoCAD drawings to document system layouts and installations accurately

Field Service Engineer / Customer Engineer – Role Summary
Key Responsibilities

• Support Senior Field Service Engineers (Customer Engineers) with installation, maintenance, troubleshooting, and equipment upgrades at customer sites.
• Utilize digital analytics and diagnostic tools to identify and resolve equipment issues.
• Perform preventive and corrective maintenance on:Electrical systemsVacuum systemsMechanical systemsPlasma systemsHydraulic systemsGas delivery systems
• Communicate and coordinate directly with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Minimum Qualifications

• Associate degree, military technical training, trade certification, or equivalent field service experience.
• 1–2 years of experience in field service, customer support, equipment maintenance, or a related technical role.
• Ability to read and understand electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Fundamental knowledge of:PneumaticsHydraulicsElectronicsVacuum technologyThermodynamics
• Familiarity with hand tools and test equipment such as digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to comply with customer site safety, environmental, and health requirements.

Preferred Qualifications

• 2–4 years of experience in field service support or a related technical field.

Physical & Work Environment Requirements

• Frequent walking and standing for extended periods.
• Ability to work in confined spaces and perform physical tasks such as bending, kneeling, squatting, twisting, reaching, and climbing ladders or stairs.
• Ability to work at heights and lift up to 35 lbs (16 kg).
• Capability to distinguish colors for electrical and equipment work.
• Comfortable working around electrical systems and in noisy environments.
• Regular use of hand tools and power tools.
• Work is primarily conducted in a semiconductor cleanroom environment requiring:CoverallsHoodsBootiesSafety glassesGlovesRespiratorsChemical apronsFace shields

Service Engineer – Gangway

Key Responsibilities

• Travel internationally and offshore to troubleshoot, maintain, and repair advanced marine and offshore equipment
• Carry out installation, commissioning, testing, and acceptance activities at customer sites and onboard vessels
• Provide technical support and fault diagnosis remotely, delivering practical and customer focused solutions
• Conduct inspections, maintenance, and system performance assessments to ensure operational reliability
• Support product testing, validation, and continuous improvement initiatives
• Deliver technical training to vessel crews and customer personnel on equipment operation, maintenance, and safety procedures
• Prepare service reports, technical documentation, and recommendations following site visits
• Work independently in the field while collaborating closely with engineering and support teams
• Expect approximately 60% international travel and offshore assignments throughout the year

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Maritime Engineering, or a related discipline
• Ability and willingness to work offshore and travel extensively worldwide
• Willingness to be based outside of Singapore
• Experience on maintenance or troubleshooting of motorised/ hydraulic access gangways is a MUST (At least 5 years)
• Experience or exposure to electrical systems, instrumentation, and control systems
• Knowledge of hydraulic systems would be advantageous
• Experience with PLC systems and software would be an advantage
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
• Hands on approach with a proactive attitude
• Ability to work effectively both independently and within a team environment
• Strong communication skills and professional customer interaction
• Good command of spoken and written English
• Capable of working autonomously in remote locations and across different time zones

What's on Offer

• Opportunity to work with advanced offshore and marine equipment on global projects
• Extensive international travel and offshore exposure
• Structured training and ongoing professional development
• Career progression opportunities within a growing international organisation
• Dynamic and technically challenging work environment
• Exposure to cutting edge technologies supporting the offshore energy and maritime sectors

Our client is a MNC, one of the leading players in the automation machinery sector. Due to business needs, they are now recruiting a Service Engineer to be part of their Customer Service team for ongoing transformation projects. They are located in the east - easily accessible.

The Service Engineer's responsible is:

• Provide after-sales service and technical support for automated equipment and systems.
• Troubleshoot and resolve mechanical issues both on-site and remotely to ensure smooth machine operations.
• Assist with machine improvement works, upgrades, and modification projects based on customer requirements.
• Ensure equipment performance, product quality, and process reliability meet company standards.
• Offer technical guidance and support to customers and internal stakeholders on project-related matters.
• Coordinate closely with internal teams and external vendors to support service activities.
• Handle additional tasks and responsibilities as assigned.

Job Requirements:

• Min ITE in Mechanical Engineering related discipline
• Min 3 years of service engineer experience in automation industry.
• Comfortable to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• Carrying out maintenance, service and repair of all mechanical equipment (Diesel Engines, pumps, gearboxes, couplings, alternators, turbochargers, etc) on board all vessels as assigned by Workshop Manager

• Troubleshooting all the Mechanical equipment on board vessels

• Planning and executing the repair job in the most cost effective method

• Ensure adequate maintenance of tools, equipment and cleanliness in the workshop

• Attending to vessels Dry-dock as assigned by workshop Manager

• Carrying out any Retrofit job for new equipment installation on board vessels

• Any other duties as assigned by workshop manager and Management

Job Requirements:

We are looking for a person with Integrity, Commitment and Competency.

• Diploma in Mechanical Engineering / Marine Engineering / COC class III (Engine) from a recognized institution with 5 or more years of experiences in relevant engineering

• Able to read drawings and write service reports using PC or tablet

• A Hands-on person who like to work on site, on ship and in workshop

• Willing to sail on board vessels as riding Mechanical Engineer when required

• Willing to travel overseas when assigned

• Good working attitude and team player

• Able to work under pressure and tight schedule

• Good Experience working on high speed and medium speed diesel engine such as Cummins, Daihatsu, Hanshin, Akasaka, Caterpillar, Yanmar and others

• Only Singaporeans will be considered

Job Description

Job Scope For Engine Technician

Engine technician, maintain and repair machinery on vessel. You will be responsible for ensuring functionality and reliability of machines, engines and mechanical systems with the instructions from supervisor. Engine technician must have manual dexterity and great attention to detail. They must be able to work with various machines and tools as well as follow all safety precautions.

The main job scopes were as follow.

• Familiarity with parts and components of engines, gearbox and machinery as well as the tools to fix them.
• (knowledge on 2 stroke and 4 stroke engine)
• Follow repair procedure and instruction from supervisor to carry out overhauling of components and provide great customer service
• Perform routine maintenance and general technical work on engine.
• Ensure overhauling of engine/machines meets vessel planned schedule.
• Ensure safety during work assignment.
• Ability to follow established procedures and practices and read instruction manual.
• Maintain & Ensure instrumentation devices with valid certificate and in good operating condition before use. (All lifting equipment and working tools)
• Report problems or concerns to supervisor immediately
• Accomplish organization mission by completing related results as needed
• A positive “can do” attitude to achieve company’s goals.

Requirements:

• Requires an ITE/Diploma certificate or its equivalent.
• Preferred with relevant experience within the engine overhaul industry, but not mandatory.
• Able to work well in a team with good interpersonal skills.
• Works under moderate supervision.
• On job training will be provided.
• For candidate who have a higher experience will be considered to a senior role.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week.
• Transport provided.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Please send your application with availability, current & expected salary. We regret that only shortlisted candidates will be notified. Thank you for applying.

Your Responsibilities

• Lead technical execution of navigation system projects, including installation, retrofit, and commissioning of ECDIS and radar systems aboard SOLAS vessels.
• Provide on‑site and remote technical support during installation phases, troubleshooting hardware and software integration issues to minimize vessel downtime.
• Conduct training sessions for internal teams, partners, and vessel crews to ensure proficiency with ChartWorld systems.
• Perform system configuration, quality checks, and final testing to ensure installations meet IMO/IEC compliance and company quality standards.
• Collaborate with Sales and Operations teams to define project scope, manage timelines, and ensure smooth transition from sale to service.
• Maintain accurate project records, installation logs, and service reports in CRM and project management tools.
• Frequent domestic and international travel for vessel visits, yard periods, and partner support

What We Need From You

• Maritime industry experience (essential)
• Minimum 3 years in a technical engineering role, preferably with ECDIS and bridge navigation equipment
• Hands‑on experience with radar installation and digital chart data (ENC/SENC) – highly desirable
• Strong troubleshooting skills with the ability to resolve complex technical issues under pressure
• Knowledge of MS Office (essential) and familiarity with CRM applications
• Ability and willingness to travel (domestic and international)
• Strong work ethic and attention to detail
• Open to new technology and an environment that is in constant change

What Is In It For You

• A competitive salary & benefits package
• Access to in‑house learning platform – Teledyne University
• 18 vacation days
• Fitness bonus
• Individual learning & development budget
• Medical insurance

• Install, calibrate, and commission Particle Size Analyzers, XRF instruments, and Spectroscopy devices at customer sites.
• Perform preventive maintenance on analytical and scientific equipment to ensure reliability and accurate results.
• Troubleshoot, diagnose, and repair any equipment faults or performance issues promptly.
• Ensure all work complies with industry standards and quality procedures.

Requirements:

• Degree in Engineering
• At least 2 years of experience in servicing semiconductor instruments.
• Strong knowledge of laboratory analytical techniques, including spectroscopy, XRF, and particle size analysis.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740