Total 23 Senior Executive command center analyst job vacancies in Customer Service category in The Philippines

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

• System Management and Maintenance

• Ensure the integrity, accuracy, and availability of data across all systems.

• Data Analysis and Reporting

•  Work with stakeholders to identify and document reporting requirements.

• Process Improvement

• Identify opportunities to optimize and automate business processes.

Requirements:

• Bachelor Degree or Diploma holder with 1 yr of working experience in Workforce Management

• Understanding of MIS Support, performance insights in Contact Center environment

• Ability to work with stakeholders

• Good communication skills

Amazon Web Services (AWS) is looking for experienced and motivated business-oriented technologists who possess a unique balance of business knowledge, effective interpersonal skills, and some technological depth in the following areas: analytics/big data, machine learning and generative artificial intelligence. This role will focus on partnering with customers to enhance their business or operational outcomes through the use of advanced and emerging technologies.

You will partner with customers, AWS Sales, AWS service teams, AWS industry teams and AWS Professional Services delivery teams to craft industry-specific programs that will serve the needs of the customer, and extend that use to other customers within the industry and related industries. You will leverage and refine a programmatic approach to help customers drive their business metrics across a set of industry-specific needs. As a trusted customer advocate, the Generative AI Strategist will assess and deliver best practices around program delivery, project approaches, and business measurement. The ability to connect business value to a scalable, repeatable, extensible approach is critical to the Strategist role.

Key job responsibilities

• Bring alignment between customer’s technologists and business leads; help them to explore the art of the possible with generative AI and machine learning, and to develop a roadmap to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with executives, line managers and technologists
• Engage with various AWS teams, including applied scientists, solutions architects, business development, marketing, industry specialists, partners and regional organisations
• Drive large, complex sales opportunities from ideation, through vision building and scoping, all the way to closure and into delivery
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI or machine learning

A day in the life

This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.

About the team

The Generative AI Innovation Center will guide customers in figuring out what business needs Generative AI can address, identify and prioritize new use cases based on business value, and implement innovative and practical solutions along with steps to scale. Based on our customers maturity with Generative AI, the Generative AI Innovation Center will provide custom demos and proofs-of-concepts. When customers are ready to deploy solutions into production or need help in a sustained manner, the Generative AI Innovation Center will transition work to ProServe teams or to a partner. With the combined power of resources, technical expertise, and industry knowledge, we can help our customers accelerate their time to value with AI.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Bachelor's degree, or 7+ years of work experience
• 5+ years of scientists or machine learning engineers management experience
• Experience working in or supporting sales
• Experience in management consulting, strategy, technology, venture capital, or a related industry
• Experience launching technically complex programs, projects, or related work that include the following: big data, analytics, artificial intelligence, and machine learning

Preferred qualifications

• Experience producing executive-level written materials and presenting to executive audiences
• Experience effectively communicating complex concepts through written and verbal communication
• Experience presenting to both technical and non-technical executive audiences
• 3+ years of IT and/or Management Consulting Services, or 5+ years of management experience
• Advanced degree, or MBA

Company Overview

• Princess's Cottage: The Nails Story is a premium nail salon chain in Singapore offering professional nail, eyelash, eyebrow, and waxing services. Known for quality, hygiene, and excellent customer experience across multiple outlets including Tampines, Pasir Ris, Sengkang, and Somerset.

Job Summary

Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations and promoting services to enhance customer satisfaction and revenue.

Responsibilities

• Handle inbound and outbound calls to book appointments, respond to enquiries, manage cancellations, and conduct follow-ups professionally
• Update client records, preferences, and service history accurately using the salon booking/CRM system
• Provide clear product and service information to customers and recommend add-ons and promotions to increase sales
• Resolve customer complaints empathetically and follow up promptly; escalate issues to management when necessary
• Coordinate with salon receptionists and technicians to ensure smooth appointment flow and timely service delivery
• Process payments and refunds and assist with basic POS operations as needed
• Monitor and report daily call volumes, missed calls, booking trends, and customer feedback to support operational improvements
• Maintain and update phone scripts, FAQs, and standard operating procedures; suggest service improvements

Required competencies and certifications

• Strong customer service skills demonstrated by courteous phone manner, active listening, empathy, patience, and conflict resolution
• Proficiency in using booking/CRM systems, MS Office, and basic POS operations with the ability to quickly learn new software
• Ability to upsell services and meet sales-related KPIs such as conversion rates, customer retention, and average spend
• Professional appearance, punctuality, and flexibility to work shifts including evenings and weekends

Preferred competencies and qualifications

• Diploma, A-levels, or equivalent education; relevant coursework in hospitality, retail, or beauty industry preferred
• 1–3 years of experience in customer service, call center, or front-desk roles; salon or F&B experience is an advantage
• Skills in multi-site coordination, time management, accurate data entry, teamwork, and problem-solving
• Proficiency in spoken and written English; knowledge of Mandarin or other local languages (Malay/Tamil) is a plus for customer communication

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the seniors.

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.1.4 Experiences in claiming of Medifund will be at advantage plus.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.

Job Summary

We’re looking for a Senior Support Analyst to join our Global Support Team, supporting key applications across Corporate Services, IT Security, Human Resources, and other cross-functional domains.

Mandatory Skill-set

• Must have minimum 6 years of experience in application support or development roles;
• Strong technical foundation with hands-on exposure to application servers, and a good understanding of production environments and deployment pipelines;
• Working knowledge of database scripting and familiarity with scripting or programming languages;
• Experience in Corporate IT, IT Security, or other cross-functional domains;
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non-technical users;
• Strong analytical thinking with a logical approach to problem-solving;
• ITIL certification is a must.

Desired Skill-set

• Cybersecurity certification is a plus;
• Proactive and adaptable team player with strong organizational skills, cultural awareness, and the ability to take initiative in dynamic environments.

Responsibilities

• Deliver L1 and L2 support for a wide range of enterprise applications across Corporate Services, IT Security, HR, and other shared functions;
• Mentor team members and ensure adherence to operational standards and best practices;
• Engage with users across multiple channels, ensuring timely and professional support;
• Take ownership of incidents, service requests, and problem resolution, with clear and structured documentation in JIRA;
• Work closely with cross-functional teams to drive quick and effective issue resolution;
• Act as a bridge between users, project teams, and infrastructure to ensure smooth request handling;
• Proactively monitor application health and perform readiness checks before business hours;
• Drive follow-ups and provide regular updates on critical or escalated issues;
• Flexible to work in rotational shifts, including on-call support, weekends, and public holidays.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:
We are hiring for an Asian securities firm.

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690
EA License: R22105542

We regret that only short-listed candidates will be notified.

About Maybank Securities

Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

We regret that only short-listed candidates will be notified.

Position: Analyst/Senior Analyst, Helpdesk Support- perm

We are hiring for Asian brokerage firm.

Our client is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Requirement:

Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience:1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

Hands-on experience in retail and corporate account opening and client onboarding processes.

Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

Experience handling customer enquiries in a front-line or counter service environment.

Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Strong communication and interpersonal skills with a customer service mindset.

Excellent attention to detail and accuracy when reviewing documentation.

Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

Proficient in Microsoft Office applications, especially Excel and Outlook.

Strong organisational and email management skills.

Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

Helpdesk Support (Senior Analyst / Associate Level)

Industry: Investment Banking

Job Description:

Our client in investment banking is seeking a Helpdesk Support professional.

This role will primarily support walk-in customers with manual account sign-ups and provide general administrative and front-facing client support.

Key Responsibilities:

• Handle manual account opening and onboarding for walk-in customers
• Provide front-desk support and address client enquiries professionally
• Ensure accurate documentation and compliance with internal procedures
• Assist with administrative duties and operational support tasks
• Coordinate with internal teams to facilitate smooth client servicing

Requirements:

• Candidates with a Diploma are welcome a Degree may be advantageous.
• Prior experience in customer service, banking, or administrative roles is advantageous
• Strong interpersonal and communication skills
• Detail-oriented with good organizational abilities
• Ability to multitask and work in a fast-paced environment

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries. If you wish to withdraw your consent, please notify us.

We regret to inform only shortlisted candidates will be notified.

Merries Employment LLP
EA Licence No: 14C7362

Posting Personnel: Jasmine Chew
EA Personnel Registration No: R1769441

The Team

The APAC Marketing Strategy team sets the regional marketing and brand direction, partnering with product, channel, and country teams to align with company goals. We surface customer insights through research and data analytics, and drive marketing planning and performance across the region. Team members are based in Melbourne, Singapore, and Kuala Lumpur. This role sits within the Market Data & Customer Analytics focus area, supporting markets across APAC.

The Role

Part of SEEK's recognised analytics function (2023 Centre of Business Analytics semi-finalist), this role delivers customer-focused analytics and contributes to key strategic initiatives. We're looking for a structured thinker with solid experience in customer analytics and marketing channels who can turn insight into action across cross-functional teams.

Responsibilities

• Insight generation — Analyse data to uncover actionable insights on marketing performance, campaign effectiveness, and customer behaviour.
• Data pipelines — Build and maintain data models, ETL pipelines, and semantic layers to support reporting and self-service analytics.
• Collaboration — Work closely with marketing and cross-functional teams to embed data-driven thinking into strategy and execution.
• Innovation — Identify opportunities to improve processes, automate workflows, and enhance analytics capabilities.
• Market intelligence — Monitor employment market trends to deliver insights to internal and external audiences.
• Advanced analytics — Build and deploy statistical models to solve business challenges.
• Optimisation — Improve performance and usability of dashboards, queries, and data tools.
• Data quality — Ensure accuracy, integrity, and consistency across all analytical output.