Job Summary:
This role independently executes customer-facing communications projects with minimal supervision. The position focuses on coordinating, drafting, and delivering clear, consistent external communications while managing timelines, stakeholders, and approvals. The role applies established communication processes and policies and supports customer-impact initiatives across the business. They may also provide assistance and guidance to co-workers, team members and business clients.
Project Management and Execution
- Execute customer‑focused communications plans aligned to project requirements under limited supervision.
- Partners with cross-functional teams (Customer Service/Support, Supply Chain, Marketing, Sales, Product, and other stakeholders as needed) to translate customer issues into clear and consistent customer-facing messages.
- Manage priorities, timelines, audiences, messaging, approvals, and distribution methods.
- Draft and maintain customer communications aligned with brand, commercial strategy, and compliance requirements.
- Support intake and triage of customer communication requests, ensuring accurate and timely responses.
- Identifies trends and flags emerging issues to stakeholders.
- Coordinates customer-impact communications during incidents, escalations, supply disruptions, and service issues to draft customer updates, and status summaries.
- Share voice‑of‑customer insights to improve messaging and proactive communications.
Planning:
- Plan and produce communications projects of complexity, aligned with business priorities and communication strategies.
- Proactively recommends plan modifications to clients.
- Measures, analyzes, and reports project results.
- Monitors and adjusts project plans, as required.
Leadership:
- Supports assigned business area by understanding requirements and translating them into effective communications solutions.
- Provides project updates to stakeholders.
- Takes ownership for resolution of communications issues for assigned projects.
- Contributes to process improvements.
- and supports team collaboration during periods of high workload.
- Implements improved processes for efficiency.
- Actively participates in team meetings, share current work update, and supports team collaboration during periods of high workload.
Your Skills and Expertise
To set you up for success in this role from day one, we require (at a minimum) the following qualifications:
- Bachelor’s degree required; communications, marketing, business, or related field preferred.
- 3–4 years of relevant experience in communications, customer support, or project coordination.
- Independently executes communications projects with minimal supervision, applying policies and analyzing information to support tactical recommendations.
- Demonstrates effective communication and influencing skills, with the ability to plan, analyze, and manage projects using established communications processes and tools.
- Strong written and verbal communication skills in English.
- Collaborative, detail‑oriented, and customer‑focused mindset.
- Continuous Improvement, identifying process changes and options.
- Proficiency in Microsoft Office (Outlook, Excel, SharePoint, Power Point, etc.)
- Experience using Eloqua, Adobe Workfront, JIRA, would be preferred, but not required
EA License No. 01C4394 • RCB No.200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
