Total 2 Administrative / Clerical job vacancies in Manila,

Job Summary:

The E-Commerce Fulfillment Admin Associate is responsible for supporting the end-to-end

fulfillment operations of the company’s e-commerce platforms. The role ensures accurate and

timely order processing, effective coordination with logistics partners, and proper handling of

returns, damages, claims, and disputes. This position plays a critical role in maintaining

operational efficiency and compliance with platform standards and company policies.

Key Responsibilities:

• Process and monitor daily e-commerce orders, ensuring fulfillment within platform deadlines and cut-off times

• Coordinate with logistics couriers for order pick-up, delivery scheduling, and resolution of shipment-related issues

• Handle and process returned and damaged orders in accordance with platform guidelines

• Prepare and file claims and disputes with e-commerce platforms and logistics partners, ensuring complete and accurate documentation

• Track, monitor, and follow up on all claims and disputes until resolution

• Maintain organized and accurate records of returns, claims, and courier communications for audit and reporting purposes

• Generate regular reports on fulfillment performance, returns, and exceptions for management review

• Support overall customer satisfaction by ensuring smooth, timely, and accurate fulfillment operations

We are seeking a Remote Bilingual HR/Admin Assistant with fluency in both Spanish and English to join our team. The ideal candidate will have a background in HR or administrative support, particularly within the medical and insurance industries (preferred but not required). The role will focus primarily on payroll preparation, data entry, and administrative support, with a key emphasis on ensuring smooth HR operations and compliance in a remote work environment. While prior experience in the medical/insurance fields is a plus, we are open to candidates with strong administrative and payroll experience.

Key Responsibilities:

• Payroll & Data Entry:
• Assist in payroll preparation, ensuring accurate and timely processing of employee salaries.
• Maintain employee records and manage payroll data entry.
• Ensure compliance with payroll laws and internal policies, assisting with payroll audits and updates.
• HR Support (Focus on Administration):
• Provide general HR administrative support, including maintaining employee records and assisting with benefits administration.
• Support the onboarding process for new hires, ensuring necessary documentation is completed.
• Respond to employee inquiries regarding HR policies, benefits, and payroll.
• Bilingual Communication:
• Act as the primary point of contact for Spanish-speaking employees, providing HR-related assistance.
• Foster clear communication between English and Spanish-speaking employees and leadership.
• Medical/Insurance Industry Knowledge (Preferred):
• Support HR tasks with knowledge of medical and insurance terminology, policies, and procedures.
• Assist in managing HR-related functions specific to the medical and insurance industries.
• Administrative Support:
• Assist with general administrative tasks, such as data entry, organizing files, and preparing HR reports.
• Maintain organized documentation for compliance purposes and facilitate smooth operations.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Two weeks of paid training.

• Vacation leave and Sick leave credits.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets once a month at a minimum.