Our client is a IT Cybersecurity industry. Due to their current expansion plan, they are looking for IT Channel Account Manager to join their team, in hopes of developing the current high performing team. They are located in West.

Job Responsibilities:

• Drive channel growth in Singapore by identifying and developing new partners while nurturing existing relationships.

• Manage partner portfolio to achieve revenue and profitability targets.

• Promote and create awareness of the company’s IT product portfolio to partners.

• Support partner onboarding, training, and enablement to ensure adoption of IT solutions.

• Develop partner sales plans, monitor performance, and implement initiatives to grow market share.

• Identify opportunities to expand into other areas of a client’s business, including subsidiaries or affiliated companies.

• Collaborate closely with internal teams to support partner success and smooth product delivery.

• Provide market insights and feedback to guide product improvements and strategy.

• Maintain accurate records of partner activities, sales forecasts, and pipeline updates.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT related field study.

• Minimum 3 years experience in IT channel management, account management, or business development.

• Proven experience in B2B sales for IT solutions will be advantegeous.

• Strong stakeholder management and client engagement skills.

• Comfortable with local travel within Singapore for customer or partner visits.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Key Responsibilities

Client Portfolio Management

• Assist in managing a portfolio of clients from various sectors, including SMEs, multinational companies, and fast-growing businesses.
• Oversee and review the preparation of management accounts (monthly, quarterly, and year-end).
• Review financial statements to ensure compliance with SFRS/IFRS reporting standards.
• Handle GST submissions and other regulatory filings in a timely and accurate manner.
• Ensure all deliverables meet quality expectations and are submitted within agreed timelines.

Team Support & Supervision

• Support the Accounts Manager in supervising and guiding the accounting team.
• Review work prepared by junior team members to ensure accuracy and adherence to standards.
• Provide coaching, training, and technical support when required.
• Contribute to improving team efficiency and ensuring deadlines are met.

Client Relationship Management

• Act as a primary contact point for assigned clients.
• Address client inquiries and provide practical accounting and compliance guidance.
• Build and maintain strong working relationships to ensure a high level of client satisfaction.

Process & Quality Control

• Ensure adherence to internal controls, standard operating procedures (SOPs), and review frameworks.
• Identify opportunities for process improvements and workflow optimisation.
• Ensure compliance with Singapore’s regulatory, tax, and reporting requirements.

Requirements

• Degree in Accountancy, Finance, or a related discipline.
• Professional qualifications such as ACCA or CA Singapore are advantageous.
• Minimum 3–5 years of relevant experience in accounting, audit, or corporate services.
• Experience in reviewing work or guiding junior team members will be an added advantage.
• Strong technical knowledge of financial reporting standards, GST, and Singapore compliance requirements.
• Experience managing a portfolio of clients is highly preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ang Ren Jing (Dino)

EA Personnel Reg No: R25146829R

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Manage full aspects of audit engagements, from planning, executing, reporting, clearance of work and completion, up to incentivization of audit files;
• Manage a portfolio of clients including client’s expectations and deliverables, responsible for all client management services, act as a liaison between clients and engagement team;
• Involved in the budgeting process to prepare forecast billings and collections on a regular basis, ensure timely billing and collections

Requirements:

• Degree in accountancy or related discipline and have obtained professional qualification;
• With at least 5 years of relevant work experience in a public accounting firm;
• Possess good initiative, resourcefulness, and meticulous;
• Independent yet team player with strong analytical, project management, and time management skills;
• Excellent leadership, coaching, communication, and interpersonal skills;
• Possess strong technical expertise and good knowledge in IT processes;
• Well conversant in computer skills in MS office; and
• Ability to work within a tight timeline and in a fast-paced environment.

Company Overview

Black Box is a global solutions integrator and digital technology partner with 45 years of experience delivering IT infrastructure and network solutions. We serve diverse industries with innovative products and services, supported by 2,500+ team members across 24 countries.

Job Summary

The Account Manager drives revenue growth by managing sales campaigns and aligning Black Box solutions with customer business needs. This role owns customer relationships, generates new business, and collaborates across teams to deliver impactful IT solutions.

Responsibilities

• Identify customer needs and respond effectively to objections to advance sales opportunities
• Align client business objectives with Black Box solutions to address their challenges
• Negotiate and close sales campaigns to achieve revenue targets
• Provide expertise on industry best practices and develop high-level strategic recommendations
• Retain and expand the customer base through cross-selling and upselling initiatives
• Sell a broad portfolio of products across multiple industries to meet diverse client needs
• Assist customers in maximizing their investment returns with Black Box solutions
• Establish trusted advisor relationships with prospects and customers to build long-term partnerships
• Collaborate with sales and pre-sales teams to align goals and refine sales strategies
• Generate leads through targeted prospecting and networking activities

Required competencies and certifications

• Bachelor’s Degree in Business or equivalent experience
• Minimum 5 years of business-to-business experience with a proven track record as an Account Manager, including experience with Hardcore platform and Network products such as HP and Juniper
• Excellent objection handling and negotiation skills demonstrated in sales contexts
• Strong collaboration skills to work effectively with multiple internal team members
• Effective time-management and organizational skills to handle multiple work streams simultaneously
• Clear communication skills for engaging internal stakeholders
• Resourcefulness in overcoming barriers and objections during the sales process
• Proven ability to meet or exceed established sales goals

Preferred competencies and qualifications

• Experience in solution selling within IT services

Other Information

What's in it for You? Join Black Box to work on high-profile projects with global customers, gaining exposure to top companies and diverse IT solutions. Benefit from development opportunities and a comprehensive Total Rewards Program tailored to our dynamic workforce.

About Black Box Black Box is a trusted global solutions integrator with 45 years of experience delivering IT infrastructure and network solutions. We innovate across technologies including 5G, digital workplace, IoT, and more, supported by 2,500+ employees worldwide.

Black Box is an equal opportunity employer committed to inclusive hiring practices.

Job Description

• To prospect, qualify, develop new business opportunities with existing, potential new clients and vertical industries (business domain) for products, solutions and services to develop access strategy to initiate contact, to identify and understand their pain-point and to tailor solutions and services.
• To recognize opportunities and increase sales in IT & Digital services, solutions and products to existing and potential new clients.
• To implement effective and consistent sales processes. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
• To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced and full service and production agreements executed. Establish sales objectives through effective forecasting.
• To manage and develop major and critical customer accounts, and coordinate the management of account management support when needed.
• To negotiate all aspects of contractual agreement including terms and conditions, duration and pricing with the contracting entity.
• To develop and maintain relationships at the C-suite level while understanding and communicating prospective customers' corporate culture. To constantly cultivate and establish good rapport and relationship with clients.
• To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
• To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients needs and requirements.
• To work well with Operation/Delivery Teams and other relevant stake holders for the account management and smooth service delivery.
• To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.
• To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results

Job Requirements:

• Degree or Diploma holders in Business, Marketing or any related discipline.
• Having more than 2 years of working experience in Sales and Business Development in IT Services industry and B2B sales.
• Strong critical thinking, problem-solving, fast learning skills.
• A goal-getter, results oriented, highly self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• Excellent ability to get-thing-done, interpersonal communication, teamwork, good presentation skills.
• Customer oriented mindset.
• Proficient in Microsoft Office suite

Your role :

Are you a people person? Do you know how to stay calm under pressure? We are looking for someone who can:

• support our private bankers known as Client Advisors who manage comprehensive and complex client books in APAC

• keep accurate, up-to-date client documentation to meet regulatory requirements

• carry out daily transaction processing and complex troubleshooting

• keep in contact with internal and external clients

• comply with all regulations, policies and standards, contributing to an effective risk culture

• assist and work together with Client Advisors to support our clients and prospects

Your team :

You will be an employee of Wealth Management and will support client advisors who deliver solutions to our WM clients. The WM Team will be responsible for prospecting, building long-standing, cross divisional relationships and delivering products, services and advice to the clients domiciled Asia.

Your expertise :

• a thorough understanding of WM processes and tools

• at least 3 years experience as a private banker or relationship manager assistant, with valid CACS Papers 1 and 2 to be licensed for the role

• experience with structured lending documentation, covenants and other legal terms would be advantageous

• experience in dealing with complex client relationships including UHNW

• business level fluency in English and Mandarin, or any other Asian language which would be advantageous in serving our clients

For more information about how UBS processes your data including how we protect your data, your rights in respect of your data and contact details of the Group Data Protection Office, please refer to the UBS Candidate Privacy Notice here.

Drive business growth by developing new client relationships and managing key enterprise accounts within the security and smart technology sector. This role is ideal for sales professionals who are passionate about technology, enjoy engaging with customers, and are motivated to deliver innovative solutions that transform traditional security services.

About the Company

The organization is a technology-driven solutions provider specializing in electronic security, smart infrastructure, and cloud-enabled systems. It focuses on delivering modern, integrated solutions that combine security, IoT, and digital platforms to help enterprises improve safety, operational efficiency, and data-driven decision making.

About the Role

The Singapore team is seeking an Account Manager with a strong interest in enterprise technology sales and client relationship management. You will be responsible for identifying business opportunities, developing new sales pipelines, managing key customer accounts, and working closely with technical teams to deliver tailored solutions to clients.

This role is well-suited for individuals who enjoy consultative selling, building long-term partnerships, and introducing innovative technologies to customers in evolving industries.

What’s in it for You

• Work with emerging technologies in security, cloud, and IoT-based solutions
• Gain exposure to enterprise clients across multiple industries
• Develop both new business acquisition and key account management experience
• Be part of a dynamic sales environment focused on innovation and growth
• Build strong commercial and negotiation skills through direct customer engagement

What You’ll Be Doing

• Generate leads and develop new business opportunities through outreach, networking, and market engagement
• Contact, present, and pitch solutions to prospective customers to achieve sales targets
• Build and maintain strong, long-term relationships with key enterprise clients
• Manage and grow existing accounts while identifying opportunities for upselling and cross-selling
• Collaborate with internal engineering and technical teams to develop and deliver customer solutions
• Ensure a smooth pre-sales and post-sales customer experience
• Organize and participate in customer engagement and educational sessions
• Track sales activities, manage pipelines, and meet assigned performance KPIs

Enterprise Sales & Customer Engagement (Preferred)

• Experience selling technology, security, or solution-based services in a B2B environment
• Exposure to system integrator, smart building, or cloud-based solution offerings
• Familiarity with structured sales processes, account planning, and pipeline management

What We’re Looking For

• At least 2 years of experience in sales, account management, or business development
• Strong interpersonal and communication skills with the ability to engage stakeholders at different levels
• Proven ability to generate leads, develop opportunities, and close sales
• Good negotiation, presentation, and relationship-building skills
• Self-motivated, proactive, and comfortable working independently in a target-driven environment

Preferred (Added Advantage)

• Experience in a system integrator or technology solutions environment
• Background in industries such as security, construction, finance, or property sales
• Experience with cold calling, cold outreach, and new business acquisition
• Strong organizational skills and a systematic approach to managing sales opportunities

We are seeking an experienced and highly motivated Key Account Manager (Modern Trade) to focus on expanding our products into new retail channels. The candidate will be responsible for developing new business opportunities, ensuring strong market penetration and sales growth across all new accounts.

Key Responsibilities:

•⁠ ⁠Identify and develop new modern trade channels for company products

•⁠ ⁠Drive the onboarding of new accounts, including planning and executing product launches and promotional activities

•⁠ ⁠Collaborate with internal teams, including marketing, logistics, and operations, to ensure smooth channel activation

•⁠ ⁠Monitor and report on sales performance and KPIs for each new channel and SKU

•⁠ ⁠Conduct market research to identify trends and competitive opportunities for business growth

Requirements:

•⁠ ⁠3-5 years of experience in modern trade sales; experience in sports nutrition products is highly preferred

•⁠ ⁠Strong negotiation, communication, and business development skills

•⁠ ⁠Results-oriented, self-motivated, and capable of independently driving new channel acquisition

•⁠ ⁠Willingness to travel regularly for client meetings and store visits

What We Offer:

•⁠ ⁠Competitive salary with generous bonuses for each new channel and SKU

•⁠ ⁠Professional development and career advancement within a dynamic work environment

• Drive enterprise relationships in a fast‑growing tech environment
• Grow strategic accounts with innovative ICT and digital solutions

About Our Client

Our client is a major player in the telecommunications and enterprise technology sector, serving businesses across the region with connectivity, mobility, cloud, and digital collaboration solutions. With a strong footprint across Asia and a reputation for delivering reliable, innovative services, the organisation supports thousands of enterprise customers and continues to invest heavily in next‑generation network and digital infrastructure. Their teams operate across multiple markets, backed by robust operations, service delivery, and technology expertise.

Job Description

• Act as the primary contact for a portfolio of commercial and enterprise accounts, ensuring strong, long‑term client engagement.
• Identify customer needs and recommend tailored ICT and connectivity solutions through consultative selling.
• Drive account growth through renewals, upselling, and cross‑selling to maximise revenue potential.
• Collaborate with internal teams across service delivery, operations, finance, and legal to ensure seamless solution implementation.
• Monitor service performance, maintain adherence to SLAs, and drive high customer satisfaction scores.
• Maintain accurate pipeline forecasts and sales activity reporting in the company's CRM system.
• Resolve customer issues and escalations promptly to safeguard client relationships and service quality.

The Successful Applicant

A successful Account Manager, Inside Sales should have:

• Diploma or higher education, with strong commercial acumen and business communication skills.
• 3+ years of experience in inside sales or B2B account management.
• Background working with enterprise or commercial clients in tech‑driven industries.
• Familiarity with telecommunications, ICT, cloud, mobility, or digital workplace solutions.
• Strong consultative selling approach and ability to identify value‑creation opportunities.
• Skilled in managing multiple stakeholders and maintaining accurate sales documentation.

What's on Offer

• Competitive base salary up to SGD55,200 + Uncapped Commissions
• Opportunity to work with a prominent company in the Technology & Telecoms sector.
• Comprehensive benefits package (details to be provided).
• Permanent position based in Singapore, offering stability and career growth.
• Supportive and professional work environment fostering development.

You will join an established and forward‑thinking technology organisation that prioritises employee growth, continuous learning, and internal mobility. Expect access to structured sales training, product certifications, and opportunities to progress into larger enterprise portfolios or specialist technology tracks. The company offers a supportive environment, strong sales enablement tools, competitive incentives, and a culture that encourages innovation, teamwork, and professional development.

Contact

Bryce Jong (Lic No: R25127919 / EA no: 18S9099)

Quote job ref

JN-032026-6983450

Phone number

+65 9137 7726
Michael Page International Pte Ltd | Registration No. 199804751N   

Job Title: Senior Account Manager  
Team: Commercial 
Reports to: Regional Sales/Managing Director 

 
The Account Manager is responsible for the commercial relationship with existing clients in their allocated book. They are responsible for ensuring the successful continuation of that relationship - driving client satisfaction, growth, price increases and ensuring customer retention. 

In addition to commercial responsibilities the role requires the delivery of customer success responsibilities (subject to book size & overall regional growth). In this case the position holder will be expected to deliver the overall customer journey: from onboarding process, training, act as the initial point of contact for clients, support ongoing engagement, and act as the internal voice of the customer.  

The individual will work closely with New Sales, Research, Product, and Operations teams to deliver value at every stage of the client journey. 

Key Responsibilities:

Commercial Relationship Management 

• Deliver excellent customer management - supporting and driving the customer relationship to retain and grow their book. 

• Own the renewal process and ensure timely and successful contract continuation. 

• Identify and support upsell or cross-sell opportunities where relevant (including new products, users, departments etc).. 

• Serve as the key point of contact for all clients in your region post-sale. 

• Maintain visibility on account health and proactively manage any risks/ strategies as required to drive retention. 

Client Onboarding & Customer Journey 

• Coordinate onboarding in collaboration with internal teams to ensure a smooth and effective client launch. 

• Identify Clients drivers and requirements - use these to manage the relationship. 

• Regularly check in with clients (and at minimal in line with customer journey tasks and/or quarterly check-ins) 

• Help clients to understand and use our services to meet their goals. 

• Monitor client engagement and intervene early if any issues arise. 

• Use tools and systems as provided by the business in line with processes (including but not exclusively Hubspot CRM and ChurnZero).  

Internal Collaboration & Customer Advocacy 

• Act as the voice of the customer internally—bringing feedback and insights to the right teams. 

• Partner with Research and Product teams to deliver on client expectations. 

• Maintain accurate and timely HubSpot records and contribute to commercial forecasting. 
   

Role requirements/Success indicators 

• Prior sales experience in account management or customer success role 

• Experience of B2B information services driven by subscription model 

• Strong relationship building and communication skills 

• Proven ability to work with cross-functional teams and collaborate within an international  environment 

• Experience in the data centre industry would be an advantage but not essential, other adjacent industries include technology, telecoms, property 

• Organised, proactive, and highly accountable  

• Familiarity with HubSpot 

• A curious, collaborative attitude to always put our customers first 
  

Key Performance Indicators (KPIs) 

• Gross & Net Revenue Retention: as per target for individual book, set annually 

• Client Onboarding Completion: timely onboarding for all new accounts, completed in line with customer journey standards 

• Client Health & Engagement: regular check-ins regarding drivers, requirements and usage. Completed and monitored across all customers with risks/issues managed and escalated proactively 

• HubSpot Accuracy: Up-to-date records for all accounts, including renewal dates, key contacts, and engagement notes 

• Internal Collaboration: Timely and constructive input into forecasting, product feedback loops, and cross-team initiatives 

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Senior Account Manager, you will act as a trusted advisor, leading our most complex institutional relationships, ensuring an exceptional experience at every stage of the client journey while navigating the intersection of traditional finance and digital assets. You will deliver flawless service through proactive engagement, meticulous oversight, and a rigorous commitment to risk management. As a trusted advisor, you will master each client’s operational nuances to champion their requirements internally and influence our product evolution. Success in this role requires seamless partnership with key stakeholders including Sales, Operations, Legal and Product. 

What you’ll be doing (ie. job duties):

• As a Senior Account Manager, you will lead and scale our most complex, multi-entity relationships across a number of segments including banks, fintechs, asset managers and corporates acting as the ultimate point of accountability for the client experience.
• You will serve as the subject matter expert for the Coinbase Prime platform, driving adoption of custody, trading, staking, and stablecoin services.
• You will serve as the primary escalation point for complex inquiries, driving rapid resolution by orchestrating seamless coordination with internal stakeholders to uphold best in class service standards. 
• You will deliver a premium onboarding experience by managing the operational integration in partnership with stakeholders. You will manage the transition from initial configuration to live production, coordinating across internal teams to ensure a sophisticated, high-velocity setup that establishes the foundation for a long-term strategic partnership.
• Act as the central connector between Sales, Trading, Legal, and Product to dismantle onboarding hurdles and execute high-stakes strategic initiatives.
• Serve as a vital feedback loop for Product and Engineering, translating complex client requirements into scalable features that shape our long-term roadmap.
• Partner with Sales to lead technical product demonstrations, positioning yourself as the definitive specialist on Coinbase’s institutional capabilities.
• Act as a leader within the Account Management organization by mentoring junior talent and institutionalizing best practices to drive team-wide excellence.

What we look for in you (ie. job requirements): 

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• 6+ years of experience managing sophisticated institutional relationships within an investment bank, fintech, or digital asset firm.
• Professional fluency in Mandarin is required to support priority clients in Mandarin speaking APAC countries. 
• Exceptional verbal and written communication skills with a focus on influencing outcomes. 
• Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results.
• Understanding of risks across key functions and workflow to identify issues and concerns.   
• Organized and independent working style to enable you to manage your book of clients effectively.  
• Proven leadership experience, having served as a team lead or dedicated mentor in a high-performance environment.

Nice to haves:

• Digital Assets experience & knowledge.
• Extensive background in prime brokerage services, with a focus on clearing, custody, and financing for institutional clients.

P76432

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: Audit Manager
• Working Location: Central
• Working Hours: 5 days, Monday – Friday (8:45AM – 5:30PM)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage local and international client portfolios, ensuring high-quality audit and assurance services are delivered.
• Plan, lead, and complete audits, while guiding and developing your team to meet objectives.
• Use professional judgment and apply critical thinking to address technical issues during audits.
• Manage project timelines and keep stakeholders updated on progress.
• Attend training sessions to stay current with professional standards.
• Coach and mentor team members, including conducting training with in-house support.
• Oversee staff performance, conduct regular reviews, and give constructive feedback.
• Support business development efforts and collaborate on client pitches.
• Work with support teams to manage audit budgets, profitability, billing, and collections.
• Encourage effective communication within a cross-functional and diverse team.

APPLY NOW!!!

• Professional accounting qualification.
• At least 5 years of relevant audit experience.
• Strong technical knowledge of SFRS/IFRS and SSA/ISA.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78461 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

What’s it all about?

This role is a key member of the Client Engagement team responsible for the account management of a large Australian Bank and will work alongside and support a Director as the account lead

Reporting to a Director, this role is focused on driving great client outcomes whilst growing Visa revenue and diversifying our business via Value-Added Services and Commercial/Money Movement Solutions. The role requires strong project management, analytical and communication skills to ensure delivery of financial targets, adherence to contractual and commercial obligations and successful execution of key initiatives across the client portfolio.

What we expect of you, day to day

• Be the day-to-day contact point for the nominated client
• Act as the “voice of the client” by interpreting the client’s business plans and strategic priorities, communicating within Visa and developing compelling solutions to support the client in achieving their key objectives.
• Identify business opportunities, including demonstrating the value of Visa solutions to support client objectives
• Deliver account financial targets including payment volume, net revenue and net new business across Visa’s consumer payments, value-added-services and commercial/money movement solutions business units.
• Oversee opportunity pipeline in Microsoft Dynamics, working with Sales Specialists to mobilise Visa resources to convert business opportunities.
• Management and implementation of partnership contract obligations.
• Develop, execute and monitor client investment plans in conjunction with account team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
• Develop and execute the client executive engagement model to establish and maintain positive and constructive relationships with key client contacts.
• Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support as required.
• Responsible for achieving or exceeding client satisfaction/net promoter scores.
• Bring the best of Visa to our clients, by delivering relevant portfolio insights, business and industry updates, tailored to their business strategy and priorities.

Role Summary

This role require to builds and maintains relationships with major clients, to retain them for extended periods of time. Develop an extensive understanding of an organisation's client base and their needs. Engage with the clients, often resolving issues and suggesting solutions to routine problems they face. A key account manager may be able to comprehend the needs of a client and tailor products or services that meet their specific requirements. The top 3 most important responsibilities of a key account manager include: Maintain with growth mindset, Strong Communication and ability to explore & collaborate with new opportunities.

Responsibilities

•     Developing and maintaining a portfolio of high-value clients. Must have global/regional mindset in serving Key accounts.

•     Developing long-term strategies for client retention and growth expansion.

•     Understanding the needs and requirements of clients. Resolving customer complaints promptly to maintain trust.

•     Trying to build long-standing professional relationships with clients to create a mutually beneficial environment.

•     Proposing solutions to a client's problems and implementing them within reasonable timelines.

•     Ensure client retention

•     Acting as a channel of communication between clients and the employees of an organisation.

•     Identifying high-value clients and developing strategies to build relationships with them.

•     Preparing periodical reports with accurate data on time. (CRM / Monthly Report etc.)

•     As the main facilitator to manage Account Receivables for assigned accounts

Requirements :

•     Bachelor’s degree in Sales, Business Management, Freight Forwarding, Logistics & Supply Chain Management or equivalent.

•     At least 3-5years of experience in Logistics & Freight Forwarding industry with exposure to Key account management

•     Experience or exposure in handling conglomerate accounts especially in Healthcare /Medical Devices/Semiconductor/Electronics will be considered with priority.

•     Excellent written and verbal communication skills．

•     Proficient in MS Office applications. Good in communication and negotiation. Excellent presentation skill．

•     Strong organizational and management skills

•     Strategic thinking and statistical analysis skills

•     Proactive, resourceful with ability to work well independently or in groups.

•     Enthusiastic about sales job, teamwork spirit, communication skill and interpersonal relationship skill．

•     Experience manager with relevant experience will be consider for a senior position

Working hours:

Mon to Fri 8.30am - 5.30pm