Total 1,679 it auditor job vacancies in The Philippines

• MNC Company
• Basic up to $4000 + Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Lorong Chuan (walking distance from MRT)
• Working hours: Monday to Friday (8.45am to 5.45pm)

Job Responsibilities:

• Handles end user requests for hardware and software for supported clients.
• Troubleshoots technical issues and provides user support through timely problem ticket resolution
• Updates, tracks, and maintains assigned support tickets
• Escalates incidents and service requests as appropriate to ensure timely resolution
• Maintains site documentation and maintenance records
• Provides IT infrastructure support for warehouse and logistic projects
• Contributes to desktop and laptop software upgrades and refresh initiatives
• Work with third party vendors to resolve hardware and software issues.
• Performs other duties as assigned.

Job Requirements:

• Possess minimum Bachelor's Degree in IT / Computer Science or equivalent with 1-3 years of relevant experience.
• Experience in Azure cloud services, Intune device management, and Microsoft Copilot adoption is an advantage.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

What we are looking for (Banking Sector Client):
- Hybrid Role With 2 Aspects: Java/Oracle Software Development + System Engineering Windows/Unix/Linux/MQ Series/Connect Direct etc. Environment/Infra Set Up
- DevOps: No need to implement CI/CD, just need to know how to use/deploy for unit testing.
- Mandatory: Oracle pl/sql, Linux/unix shell scripting and java

Interested candidates may apply directly or reach out to our recruiters (Edwin Teo; EA Personnel No. R24123520; Whatsapp +65 8833 0192)

Responsibilities:

- Contribute to design, development, unit testing, infra/env setup, code/infra review and end to end rollout of AML project related system changes/production fixes

- Manage and work with vendor teams, cross-teams and stakeholders to successfully deliver enhancements for AML systems during all phases of the project delivery/production fixes.

- Review and contribute to test planning for SIT and UAT

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

- Maintain application infrastructure in Unix/Linux, Windows and Oracle environments

Requirements:

- Good written and verbal communication skills and analytical ability

- Project/system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work

- Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work

- Experience in environment setup i.e. Vendor package installation, SSL, Oracle Wallet, Vault, firewall.

- Hands on experience in system interface setup i.e. Connect Direct, SFTP, IBM MQ

- Strong Oracle SQL and PL/SQL design and development skills

- Strong Java/Shell Scripting knowledge in Unix/Linux/Windows environment

- System delivery Operational impact awareness

- Ability to understand SLA / KPI and deliver items within correct time space

- Ability to have vendor interaction and management skills

- Any working experience with KYC Compliance - Know Your Client applications (e.g. Fircosoft, Actimize, Detica/NetReveal)

Key Domain/ Technical Skills:

- Oracle SQL and PL/SQL

- Hands on experience using java and shell scripting in Unix/Linux environments

- DevOps CI/CD and release management

Join a global technology MNC with a strong presence in digital mapping and location-based services. This role sits at the intersection of product, engineering, and enterprise partnerships, supporting the delivery of B2B product solutions.

Key Responsibilities

• Drive the delivery of B2B product features by working closely with engineering, product, and business stakeholders

• Leverage generative AI tools to develop technical documentation, product assets, and demonstration materials

• Manage partner onboarding processes, including data collection workflows and integration support

• Track project milestones, identify risks, and ensure timely execution of product deliverables

• Gather and synthesize partner feedback into structured insights to support product roadmap decisions

• Support product launches through preparation of documentation and coordination with go-to-market teams

Requirements

• 1–3 years of experience in Product Management, Product Operations, Technical Program Management, Business Analysis, or related roles

• Familiarity with APIs, technical documentation, or data workflows

• Experience using AI tools (e.g. ChatGPT, Claude) to produce business or technical content

• Strong organisational skills with the ability to work in a fast-paced, collaborative environment
  

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to apply97[ADD]talentvis.com

EA License: 04C3537 | Talentvis Singapore
EA Personnel: R26160646 | Adrian Tan

We are seeking a proactive IT Support Executive to provide technical support for restaurant outlets and corporate office operations. The role is responsible for maintaining IT systems, POS systems, hardware, software, networks, and ensuring smooth day-to-day technology operations.

Key Responsibilities

IT Support

• Provide first-level technical support for hardware, software, email, printers, and network issues.
• Set up and maintain user accounts, laptops, desktops, and mobile devices.
• Troubleshoot and resolve IT-related incidents promptly.
• Maintain IT inventory and asset records.

Restaurant Systems Support

• Support POS systems, payment terminals, kitchen display systems, and related applications.
• Troubleshoot system and connectivity issues affecting restaurant operations.
• Coordinate with vendors for maintenance, repairs, and upgrades.

Infrastructure & Security

• Maintain office and outlet networks, Wi-Fi, computers, and peripherals.
• Monitor system updates, antivirus protection, backups, and cybersecurity practices.
• Ensure data security and compliance with company policies.

Project & Vendor Coordination

• Assist with IT procurement, software licensing, and vendor management.
• Support new outlet openings, system implementations, and IT projects.
• Prepare documentation, user guides, and basic IT reports.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT support experience preferred.
• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity fundamentals.
• Experience supporting POS systems or F&B operations is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Able to travel between office and restaurant outlets when required.

Interested applicants may click “ApplyNow”! We regret that only shortlisted candidates will be notified.

Stephanie Ang | R1331070

Educare Human Capital Pte Ltd | EA License No. 11C4731

Responsibilities

• Manage accounts payable (AP) and accounts receivable (AR) functions

• Prepare, track, verify and process invoices

• Handle reconciliation and ensure accurate and timely month end closing for AP and AR

• Provide support for GST filing

• Track project budgets, contracts and renewals

• Prepare basic reports

• Ensure compliance with relevant financial regulations and company policies

• Manage the month-end and year-end financial closing activities

• Maintain and update financial records for internal reporting and statutory compliance

• Perform any ad-hoc duties assigned

Requirements:

• Higher Nitec/Diploma/Degree in Accountancy, Finance, or professional qualification (ACCA, CA, CIMA, etc.)

• Fresh graduates are welcome

• Organised and meticulous

• Able to work independently as well as in a team

• Discreet, trustworthy and able to handle confidential matters with care

The Senior Manager (IT) leads the organisation’sIT strategy, infrastructure, cybersecurity, and digital platforms that underpinSOS’s 24/7 lifeline services.

This role is responsible for ensuring the reliability, security, and resilience of mission-critical systems, while strengthening IT governance, service delivery, and operational effectiveness.

The incumbent will play a key role in advancing the organisation’s digital transformation agenda, including the adoption of data, automation, and AI-enabled solutions to enhance service delivery and organisational impact.

This role will also oversee vendor management and lead the IT team to build sustainable and scalable technology capabilities. In addition, the incumbent will provide strategic advisory to senior leadership on technology risks, investments, and innovation priorities.

Duties and Responsibilities:
IT Strategy, Governance & Risk

• Develop and execute the organisation’s IT strategy and multi-year technology roadmap, ensuring alignment with organisational priorities and 24/7 service requirements.
• Lead organisation-wide digital transformation initiatives to enhance service delivery, operational efficiency, and enable data-driven decision-making.
• Establish, implement, and continuously enhance IT governance frameworks, policies, and cybersecurity practices.
• Oversee IT risk management, including cybersecurity risks, and ensure robust Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities for mission‑critical systems.
• Ensure compliance with relevant regulatory, sectoral, and data protection requirements.
• Engage with the IT Committee to provide updates on IT strategy and key initiatives, seek guidance, and escalate critical risks and developments.

Infrastructure & Operations

• Oversee the organisation’s IT infrastructure, including networks, servers, cloud platforms, virtual environments, and end-user systems.
• Ensure high availability, performance, and reliability of systems supporting 24/7 operations.
• Implement proactive system monitoring, capacity planning, and performance optimisation to ensure system stability and scalability.
• Lead incident management and service recovery processes to minimise disruption and ensure timely restoration of critical services.
• Drive continuous improvement in IT service management and operational processes to enhance efficiency, service quality, and user experience.

Applications & Digital Platforms

• Oversee the governance, administration, and optimisation of key enterprise systems (e.g., CRM, donor management, training management systems, and communication systems).
• Manages system integrations, enhancements, and lifecycle upgrades in collaboration with vendors and internal stakeholders.
• Ensured digital platforms are aligned with operational needs, scalable, and user-centric.
• Drive the adoption of emerging technologies (e.g., automation, AI-enabled tools) to enhance service delivery and organisational effectiveness.

Cybersecurity and Data Protection

• Establish and maintain a robust cybersecurity framework, including access controls, endpoint protection, monitoring, and incident responses.
• Identify, assess, and mitigate cybersecurity and data protection risks to safeguard systems and organisational data.
• Conduct periodic security assessments, vulnerability reviews, and user awareness initiatives.

Project, Vendor & Budget Management

• Lead IT projects end-to-end, ensuring delivery within scope, timeline, budget, and quality expectations, while meeting business and operational needs.
• Manage vendor relationships, including contract negotiation and service level performance.
• Manage the annual IT budget, ensuring cost discipline, and prepare cost‑benefit analyses to support informed technology investment decisions.

Stakeholder Management & Leadership

• Build strong relationships with stakeholders and communicate IT plans, risks, and progress effectively to support informed decision-making.
• Collaborate with internal stakeholders to understand their IT needs and align technology initiatives accordingly.
• Provide regular updates to Management, the IT Committee, and relevant governance bodies on IT strategy, performance, and key developments.

Team Leadership

• Lead, mentor, and develop IT staff, fostering a high-performance, service-oriented culture.
• Promote capability development, knowledge sharing, and continuous improvement to strengthen team performance and effectiveness.

Educational Qualification:

• Degree in Computer Science, Information Technology, or related field
• Relevant professional certifications such as ITIL, CISSP, CISM, PMP, or cloud certifications (e.g. AWS, Azure) would be an advantage

Relevant Experience:

• Minimum 10 years of relevant IT experience, with proven experience in leading IT projects, managing teams, and overseeing enterprise IT environments.
• Preferably with experience in a similar senior IT leadership role
• Experience in digital transformation, data, automation, or AI-enabled solutions

Behaviour Traits & Attitude:

• Strategic thinking and the ability to align technology initiatives with organisational priorities
• Strong problem-solving and analytical capabilities
• Robust governance, risk, and cybersecurity awareness
• Vendor management and commercial acumen
• Stakeholder management and communication skills
• Leadership and team development capabilities
• Ability to operate in a fast-paced, mission-critical environment

Job Description

• Industry/ Organization Type: Security Solutions Provider
• Position Title: Security System IT Technician
• Working Location: Islandwide (office at Woodlands)
• Working Hours: 5.5 days (Mon – Fri: 9am - 6pm, Sat: 9am – 1pm)
• Salary Package: Basic + OT
• Duration: Permanent

Key Responsibilities

• Install, manage, and troubleshoot security systems: Access Control, Intercom, CCTV, NAS, VMS, and related network equipment.
• Handle copper, fibre cabling, electrical work, and installation of data/power cables, conduits, and metal trunking.
• Support testing, commissioning, and regular maintenance of security systems.
• Carry out onsite troubleshooting.
• Provide technical support, training, and engineering assistance.
• Deliver equipment and samples to project sites when needed.
• Set up and design network solutions for security systems.
• Assist Project Managers and Engineers with other tasks as needed.
• Able to standby at night or over weekends when required.

APPLY NOW!!!

• ITE/Diploma/Degree in IT, Computer, Electrical, or Electronics Engineering.
• Minimum 2 years of experience with ELV systems such as Access Control, Intercom, and CCTV.
• Strong knowledge of computer networking and troubleshooting.
• Familiar with Microsoft Windows.
• Class 3A/3 driving license is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78602 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Successful candidate will be tasked with developing advanced embedded software for client Net Zero products, including bi-directional EV chargers and Home Energy Management Systems (HEMS).

PRIMARYRESPONSIBILITIES

• Develop and maintain embedded software for NetZero products, ensuring code reusability across different projects.
• Collaborate with a small, focused team todeliver high-quality software solutions within specified timelines.
• Identify and implement the best embedded Linuxdistribution for all projects, with a preference for long-term consistency(e.g., Yocto, Buildroot).
•  Develop a Home EMS system based on a common Linux OS stack, utilizing open-source Home Assistant components for whole home energy management, with potential future integration of local AI functionalities.
• Participate in the full software development lifecycle, including design, development, testing, deployment, and maintenance.

REQUIREMENT:

• Bachelor's or master's degree in computer science, Electrical Engineering, or a related field.
• 5 years’ experience in embedded software development, preferably in a Linux
• Environment and good working experience in C/C++programming languages.
• Experience with embedded Linux distributions, such as Yocto or Buildroot, and familiarity with Linux kernel development.
• Knowledge of IEC15118 standards and experience with EV charging systems is a plus.
• Familiarity with modern ARM SoCs and low-level device driver knowledge in embedded system designs.
• Experience with Home Assistant or similar open-source home automation platforms.
• Familiarity with modern cybersecurity requirements, relevant design techniques, and legal requirements such as the updated CE-RED Directive.
• Knowledge of common data communication protocols, edge AI implementations & tools, and modern wireless technologies (Thread, Wi-Fi 7, BLE Coded PHY) is advantageous.

Interested applicants may send in their detailed resumes, with subject title: 105-Embdded in MS Word format

We regret that only shortlisted candidates will be notified.

Formilleza Jacqueline Rey (Reg. Nos. R1104128)

IT Consultancy& Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required.

Responsibilities:

• Install, test, and implement systems in accordance with specifications and service level requirements, ensuring compliance with industry best practices.
• Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.
• Conduct root cause analysis for system issues and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
• Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of disruption.
• Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical issues.
• Good to have troubleshooting skills and resolving issues related to PSIM (Physical Security Information System), CCTV surveillance systems, access control, alarm & intrusion systems, and network infrastructure.
• Must have backend system configuration and setup skill sets & experience as below:

1. Perform CIS hardening for Windows and Linux Server
2. Perform configuration of Linux Server- User account with limited priviledge (sudoers) 
3. SSH account (sshd_config) - Password control (chage/passwd)
4. Server restoration with REAR Perform basic computer and network maintenance

Requirement:

• Required: Nitec/Higher Nitec/diploma/degree in Electrical Engineering, Electronics Engineering, or Information Technology (IT) from a recognized institution.
• Strong communication skills, and able to communicate with team members, clients, and stakeholders.
• Able to explain technical concepts clearly

Interested applicants, Please send your updated resume in Word format to hres@itcspl.com

Please indicate Job Code "Systems Engineer - 101" on email subject

We regret that only shortlisted candidates will be notified.

Bacalso John Bryan Bedayo (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Job Description

• Industry/ Organization Type: Software Development & Consultancy
• Position Title: Project Manager / IT Project Manager
• Working Location: Bukit Merah, Central
• Working Hours: 5 days, Monday – Friday (9am – 6pm)
• Salary Package: Basic + Transport Benefits + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead projects from kickoff, planning, execution, go-live to final handover.
• Manage project schedules, milestones, action items, risks, issues, and dependencies.
• Coordinate with customers, vendors, internal technical teams, operations teams, and management.
• Manage stakeholder expectations on project scope, timeline, risks, and changes.
• Conduct project meetings, prepare meeting minutes, track follow-ups, and ensure closure.
• Identify project risks early and escalate issues with clear updates and recommendations.
• Coordinate requirements gathering, system setup, testing, training, UAT, go-live, and post-go-live support.
• Monitor project scope and support change request assessment when requirements change.
• Ensure all project deliverables are properly documented, reviewed, accepted, and handed over.
• Drive project progress and ensure tasks are completed within agreed timelines.
• Perform any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Project Management, IT, Engineering, Business, or related field.
• Minimum 3–5 years of project management experience.
• Experience in IT, software, automation, system implementation, infrastructure, or operations projects is preferred.
• Familiar with project tools such as Microsoft Project, ClickUp, Jira, Monday.com, Smartsheet, or similar.
• Experience in UAT, training, go-live, hypercare, or support transition will be an advantage.
• PMP, PRINCE2, Agile, or Scrum certification is advantageous but not required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84273 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Minimum of 3 years of demonstrable experience as a Systems Analyst in IT systems delivery projects.
• Knowledge and experience in the following technological areas will be advantageous:

o J2EE-based solution & development for WebSphere/Weblogic Application Servers and Oracle/MSSQL Database Servers.

o .NET based application development, including thick client C# application development

o Understanding of event-based architecture and microservices

o CI/CD practices and tools

o Domain Knowledge in National ID Cards, E-Passports, Biometrics, Smart Cards, Immigration Clearance Gates.

• Proven experience working on enterprise-level projects with complex business processes and integrated systems.
• Ability to conduct technical assessments, analyze system architectures, and translate business needs into technical specifications.
• Strong understanding of Software Development Life Cycle (SDLC) and various methodologies
• Relevant certifications such as Agile SCRUM Master/Product Owner is advantageous.

Responsibilities:

• Lead procurement exercises (RFI, ITQ, ITT), including preparing specifications, evaluating submissions, negotiating contracts, and obtaining approvals.
• Manage project scope, objectives, deliverables, and stakeholder expectations to ensure successful outcomes.
• Oversee changes in project scope and escalate impacts to the Project Steering Board when necessary.
• Conduct solution analysis, product selection, and fit-gap assessments, ensuring alignment with business requirements.
• Plan, track, and report on IT projects, monitoring milestones, deliverables, and budgets.
• Ensure quality management of projects, coordinating internal and external resources and aligning all stakeholders.
• Identify, manage, and mitigate project risks and issues to minimize impact on delivery.
• Manage vendors to ensure contractual obligations and service levels are met; ensure compliance with IT policies and audits.
• Ensure all projects comply with IT policies, audit requirements, and regulatory standards.

Requirements:

• Bachelor’s Degree in Computer Science, IT, or related field, with certification in IT Project Management (CITPM), PMP, or Scrum Master (CSM).
• Minimum 5 years of experience managing IT, digital service, or healthcare-related projects.
• Familiarity with ITIL, project management methodologies, and cross-functional project execution.
• Strong technical knowledge of cloud technologies, IT infrastructure, business applications, and cybersecurity frameworks.
• Experience with EMR systems, e-Billing, rostering/scheduling systems, CRM, Microsoft 365, Dynamics 365, Power Automate/Power BI, SQL, and web technologies is advantageous.
• Proven skills in vendor management, procurement-to-implementation delivery, and post-implementation support.
• Track record of delivering projects successfully on time, within scope, and budget.

Interested candidates who wish to apply for the advertised position, please send in your resume to it@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the company:

HRnetGroup is a leading talent acquisition group in Asia, with operations in 12 growth cities. Since inception in 1992, the Group has expanded organically within the professional recruitment and flexible staffing industries.

Our growth has been driven by a solid infrastructure of systems and processes as well as its organisational culture that cultivates diligence, breakthrough performance, and integrity.

HRnetGroup was listed on the Singapore Exchange in June 2017. In 2018, HRnetGroup won “The Enterprise Award” at the Singapore Business Awards, organised by The Business Times and DHL, in recognition of its profound influence on the recruitment scene in Singapore and the region.

• As a team member, you will be assigned various modules and features for maintenance and re-development as the team work to transit from its legacy HR system into a newer tech architecture.

• You will be required to apply your knowledge in backend development to create and maintain RESTful APIs via C# running on .NET Core.

• You will be required to work extensively with MS SQL Server using Entity Framework ORM.

• You will own the modules assigned to you and be responsible for support issues as well as enhancements to features.

• You will be given opportunities to interact and liaise with internal & external users as well as provide presentations (of new features/enhancements) & conduct trainings sessions.
  

Requirements:

• At least 7-10 years .NET C# development experience, majoring in Web technologies

• Experience with development of REST APIs a must

• Entity Framework and/or OR Mapping Framework experience

• Angular/VueJS/React development experience via TypeScript a plus

• Proficiency in English

• Able to work independently and in a team environment

Key Responsibilities

Helpdesk & End-User Support

• Provide first- and second-line support via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows, macOS, Linux, and Microsoft 365business applications.
• Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

• Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
• Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
• Coordinate door access card activation/deactivation with HR and building management.
• Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

• Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
• Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
• Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
• Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

• Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
• Manage software licensing, SaaS access provisioning, and renewals.
• Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

• Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
• Support IT audits, access reviews, and compliance documentation.
• Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
• Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

• Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
• Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

• Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support / helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
• Knowledge of cloud platforms(Azure, AWS, Google Workspace).
• Experience supporting remote/hybrid work environments.

Key Skills& Competencies

• Patience and a customer-first attitude.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation habits.
• Able to manage priorities independently while collaborating effectively across regional teams.
• Willingness to learn and adapt to new technologies.

Work Conditions

• May require occasional on-call support, after-hours work, or travel between office locations.
• Occasional lifting of IT equipment (up to 15 kg) may be required.
• Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.