Total 2,466 information analyst job vacancies in The Philippines

Operations Analyst, Payments (Contract)

Location: Singapore
Contract Type: 6 months Contract (Extendable & Convertible)
Keywords: Payments Operations, UAT, Regression Testing, DefectManagement, Project Coordination, Stakeholder Management, SWIFT, ISO 20022,Cross-Border Payments, Change Management

Company / Role Overview
Our client is a leading global financial institution seeking an experiencedOperations Analyst to support the delivery of payments-related initiatives.This role sits within a project-focused operations environment and isresponsible for coordinating across multiple business and technology teams toensure operational readiness, successful testing execution, and smoothimplementation of new initiatives. The successful candidate will work closelywith operations, onboarding, servicing, technical, product, and technologystakeholders while supporting end-to-end project delivery within a fast-pacedand highly regulated environment.

Key Responsibilities

• Coordinate across multiple business and support functions to ensure project readiness, implementation preparedness, and successful delivery of agreed outcomes.
• Drive end-to-end execution of assigned workstreams, ensuring timelines, dependencies, risks, and deliverables are effectively managed.
• Partner with subject matter experts, project stakeholders, and impacted teams to identify, discuss, escalate, and resolve project issues and operational challenges.
• Define and align responsibilities across participating teams to ensure clear ownership and accountability throughout project execution.
• Execute User Acceptance Testing (UAT) and regression testing activities, ensuring test scenarios are completed accurately and within agreed timelines.
• Track, manage, and facilitate defect resolution activities by working closely with business users, technology teams, and project stakeholders.
• Assess operational impacts of new initiatives and support implementation planning to ensure business readiness and process continuity.
• Prepare updates, status reports, and project communications for relevant stakeholders throughout the project lifecycle.

Job Requirements

• Minimum 5 years of experience supporting projects, testing activities, or change initiatives within a payments operations environment.
• Strong understanding of payment operations processes, including domestic and international payments, cross-border transactions, SWIFT messaging, and operational controls.
• Familiarity with regulatory and compliance considerations related to payments, including sanctions screening and anti-money laundering requirements.
• Proven experience coordinating across multiple teams and stakeholders while managing competing priorities in a project environment.
• Hands-on experience performing UAT, regression testing, defect tracking, and issue resolution activities.
• Strong analytical, problem-solving, organizational, and business analysis capabilities.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent communication, stakeholder management, and influencing skills, with the ability to work effectively in a collaborative team environment.

Nice-to-Have:

• Working knowledge of ISO 20022 standards, foreign exchange processes, and payment message formats.
• Exposure to Agile delivery methodologies.
• Experience supporting large-scale transformation, implementation, or change programmes.
• Experience preparing executive-level reporting and presentations.
• Familiarity with AI-enabled productivity tools.

Fund & Client Support Analyst / Associate

Provide operational and client-facing support to Relationship Managers (RMs) and investment teams across fund, client, bank, broker, custodian and administrator matters to ensure timely, accurate and compliant fund operations and investor servicing.

KeyResponsibilities

• Act as primary operational support to the RM on client, fund, bank, broker, custodian and administrative matters.
• Coordinate with clients and third‑party service providers (fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents) to progress operational tasks and resolve issues.
• Support client and investor onboarding: collect, review and submit KYC/AML documents and required supporting information.
• Assist clients with payment instruction preparation: provide payment details, verify completeness of operational information and liaise with banks, custodians, administrators as needed.
• Support investor lifecycle transactions: subscriptions, redemptions, transfers, distributions, cash proceeds and contract note follow‑ups.
• Manage investor queries on distributions, redemption proceeds, cash movements, payment status and related documentation.
• Prepare and coordinate monthly investor updates and communications: performance tables, charts, manager commentary, fund data, risk notices and distribution to investors/counterparties.
• Maintain and update performance spreadsheets and market comparison charts; support performance attribution, asset allocation and exposure reporting in coordination with the RM.
• Review and follow up on fund administrator deliverables (NAV packs, investor registers, fund reports) and escalate issues.
• Prepare and coordinate fund governance documentation: board resolutions, written resolutions, meeting minutes and related fund/company documents.
• Prepare, track and follow up on invoices (management fees, admin, audit, corporate secretarial, professional fees); manage invoice approval, payment follow‑up and record keeping.
• Support audit, financial statement and filing processes; respond to administrator or auditor queries.
• Maintain accurate records of key fund matters, investor communications, operational instructions and outstanding follow‑ups.
• Place and monitor trade/payment instructions with banks, brokers or custodians per RM / investment manager instructions; follow up on execution, settlement and confirmations.

RequiredQualifications & Experience

• Degree in finance, business, accounting, economics or related field (or equivalent experience).
• 4+ yrs years’ experience in fund operations, investor services, client operations, custody or a related financial services role.
• Practical experience with KYC/AML processes, investor onboarding and fund administration processes.
• Familiarity with NAV calculation flows, subscription/redemption mechanics and fund governance documentation.

Skills& Competencies

• Strong operational accuracy and attention to detail.
• Excellent client-facing and stakeholder-management skills.
• Good written and verbal communication.
• Organised, able to manage multiple tasks and follow-through on outstanding items.
• Problem-solving mindset with ability to escalate appropriately.
• Proficient in Excel (performance tables, charts), MS Office; experience with fund/accounting systems or CRM is a plus.

Knowledge of relevant regulatory and compliance requirements(KYC/AML, reporting) desirable. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured,and only shortlisted candidates will be notified for interviews.

Tech Aalto Pte Ltd | 24S2130 EA | Pushpanjli Kir | R1657306.

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.  Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team daily, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner. 

Job Overview

Operations carry out the designated day-to-day tasks to ensure the business operates efficiently and effectively. Focusing on Payments and Reconciliations, the role ensures the company mitigates financial risk and provides a valued service to its clients.

Key Responsibilities

MonFXSettlements

• Liaise with Clients, Brokers and Banks to facilitate settlement of FX transactions and cash flows
• Account and trade reconciliation and remediation
• Inward/Outward payment entry
• High standard payment error investigation and resolution
• Timely preparation and reconciliation of the month end report for Finance
• Perform monthly reports in accordance with Monetary Authority of Singapore submissions
• Provide support and assistance in the daily handover for the Monex Group Operation Teams
• Update and manage the day-to-day tasks without supervision
• Proactive in team meetings suggesting relevant ideas and motions
• Efficiently collaborate with developers to establish the organisation's technical vision and analyse usability and performance needs
• Provide effective enhancements and ideas for production environment
• Handle relevant client queries when necessary and seek support if needed
• Performing administrative duties at best of ability, including answering phones, completing the daily checklist and business as usual activities
• To be ever ready to assist and undertake in all ad-hoc tasks assigned
• Supporting the Head of Operations with the enforcement of company policies and standards
• Analyse requests for draw down, rolls, margin utilisation, 3rd party approvals and cooperate with relevant departments for the respective Client trades and payments
• Perform training presentations and guidance to provide better understanding of Operations procedures to our peers;
• Oversight account liquidity suggesting appropriate resolutions when required;
• Build resilience in operations and still meet regular reporting and reconciliations;
• Takes care, uses high attention to detail and extensive payment knowledge for the release of client and company payments.

MonFX PaySupport

• MonFX Pay Client onboarding
• Monitoring of support desk queries
• Answering support telephone calls
• Replying to support emails
• MonFX Pay demonstrations for clients and staff
• Support Traders and Salespeople with their respective Clients
• Telephone walkthroughs to complete specific tasks
• Follow up and pursue unsettled trades with Clients and dedicated Trader
• Monitor positive client balances and chase Client payment instructions
• Put forward recommendations for procedures to improve performance of MonFX Pay
• Ensure positive Client experience through high quality service and communication to attain Client retention
• Greet customers warmly and ascertain problem or reason for calling
• Update and propose solutions to Head of Operations for system malfunctions
• Provide assistance in Client investigations and completion

What are we looking for:

• Prior experience working within a regulated firm
• Strong knowledge of Global and jurisdiction: Banking, currency, country and Payment Regulations etc.
• In-depth knowledge of the regulatory environment in which an FX firm and payment service provider operates
• Clear grasp of the objectives and importance of risk management and compliance in regulated environments
• Solid knowledge of FX markets, payments and derivative products
• Advanced experience of International Payments, and different mediums of transfer i.e. SWIFT
• Proficiency in performing accounting reconciliations
• Ability to provide FX product solutions for internal processes and prospect clients on settlement of currencies
• Strong aptitude for developing banking/brokering relationships and providers for communication channels
• Forward thinking approach for operational analysis on innovative client processes
• Capability to recommend and implement system enhancements to build a strong operational infrastructure for both client portal and internal processes
• High level of currency and country regulation knowledge for FX products and payments
• Ability to plan and implement cost effective initiatives relating to operational charges

SISTIC is Singapore's leading ticketing and event management platform, supporting events across arts, culture, sports, and entertainment. Our Analytics & Data Science team works with promoters, venues, and internal stakeholders to turn ticketing data into clear insights that support better decisions.

As part of AXS, a global leader in ticketing and live event technology, and the wider AEG network, SISTIC combines strong local market knowledge with access to international ticketing expertise, technology, and live entertainment capabilities.

ROLE OVERVIEW

We are looking for a junior-to-mid level Business Analyst, Data & Insights to support the Data team in turning business questions into useful reporting, analysis, and recommendations. This role is ideal for someone who enjoys working with data, asking practical business questions, and communicating findings clearly to non-technical stakeholders.

Working closely with the Data Lead and data engineer, you will help scope reporting requests, clarify basic metrics and definitions, validate data outputs, support dashboard improvements, and prepare insight summaries for client presentations, management briefings, and internal discussions.

ROLES AND RESPONSIBILITIES

Business Analysis, Requirements & Stakeholder Management

▸  Work with internal stakeholders to understand business questions, reporting needs, and decision-making context.

▸  Help translate stakeholder requests into clear analytical briefs, data requirements, and reporting specifications for the Data Team.

▸  Clarify objectives, assumptions, metric definitions, and expected outputs with guidance from the Data Lead.

▸  Coordinate with commercial, marketing, client service, and data teams to keep analytics requests moving and ensure outputs are practical and timely.

Reporting Products, Dashboards & Process Improvement

▸  Support the maintenance and improvement of internal BI dashboards covering sales, patron behaviour, campaign performance, and client activity.

▸  Gather user feedback, note reporting gaps, and document simple dashboard improvement requests.

▸  Assist standardizing recurring reporting templates, metrics, and workflows to improve consistency and reduce manual effort.

▸  Check dashboard outputs, data extracts, and recurring reports against source data before circulation.

Data Analysis, Insights & Recommendations

▸  Analyse patron, sales, campaign, and event performance data to identify useful trends, patterns, and opportunities.

▸  Use existing patron segmentation frameworks to interpret lifecycle groups such as high-value, at-risk, and lapsed patrons, and translate findings into practical next steps.

▸  Support behavioural analyses covering genre preferences, booking patterns, group size, attendance frequency, spend behaviour, and Culture Pass usage.

▸  Summaries analytical findings into clear observations and recommended next steps for client, management, or internal discussions.

Client Deliverables & Business Reporting

▸  Prepare business-ready data packs, insight summaries, and reporting outputs for assigned promoter clients, venues, and internal stakeholders.

▸  Support ad-hoc analyses such as patron retention studies, genre gateway analysis, cohort comparisons, and campaign reviews.

▸  Present findings in plain language, connecting data observations to business implications and suggested actions.

▸  Ensure reports are accurate, consistent, and appropriate for the intended audience, whether for client presentations, management briefings, or internal reviews.

Documentation& Best Practices

▸  Document business rules, metric definitions, reporting logic, assumptions, and data checks in a clear and organised manner.

▸  Write clear SQL and Python code where required, with support from the Data Lead and data engineer.

▸  Adhere to SISTIC's data governance and confidentiality standards, maintaining clear records for patron-level and commercially sensitive data work.

KEY OUTPUTS

▸  Analytical briefs, data requirements, and reporting specifications for dashboard or analysis requests.

▸  Dashboard improvement notes, metric definitions, validation checks, and user feedback summaries.

▸  Client analytics reports, management summaries, and data packs that translate findings into practical business recommendations.

▸  Standardised reporting templates and improved workflows for recurring client, management, and internal analytics outputs.

▸  Ad-hoc analyses, patron segmentation outputs, and insight summaries in response to stakeholder questions and business priorities.

SKILLS AND EXPERIENCE REQUIRED

Business Analysis & Communication

▸  Ability to understand business questions and translate them into clear analytical tasks with guidance.

▸  Good communication and stakeholder management skills, with confidence working across business and technical teams.

▸  Comfortable documenting metric definitions, reporting requirements, workflow notes, and validation checks.

▸  Able to explain data findings in a practical, easy-to-understand way.

Technical Aptitude

▸   Degree or diploma in Business Analytics, Data Science, Statistics, Computer Science, Economics, Information Systems, or equivalent.

Data Handling:

▸  Working knowledge of SQL for querying data, and basic Python or similar tools for data manipulation and analysis. Big Query experience is a plus.

▸  Familiarity with BI or visualisation tools such as Apache Superset, Tableau, or Power BI.

▸  Comfortable interpreting basic segmentation outputs and analytical summaries.

▸  Strong Excel skills for data validation, reconciliation, formatting, and ad-hoc analysis, including VLOOKUP and Pivot Tables.

Preferred

▸  Some exposure to business analysis, product analytics, reporting operations, dashboards, or analytics project work.

▸  Experience preparing simple analytical summaries, reporting notes, user stories, or client-facing reports from data.

▸  Prior internship or work experience in ticketing, media, e-commerce, retail, consulting, business analytics, or a consumer-facing analytics environment.

Professional Attributes

▸   Confidentiality & Integrity: You will handle sensitive commercial data —ticket sales, patron demographics, and revenue figures. A strict adherence to data privacy, confidentiality, and professional discretion is a mandatory requirement for this role.

▸   Attention to Detail: A 'measure twice, cut once' mindset. You double-check your queries and outputs to ensure accuracy before passing work to the Data Lead or out to clients.

▸   Commercial Curiosity: A genuine interest in understanding patron behaviour, client needs, and the events ecosystem — you ask sharp questions and look for the business meaning behind the data.

▸   Clear Communicator: You can turn a stakeholder request into a clear brief, and a data table into a sentence a promoter or senior manager would immediately understand.

▸   Collaborative: You work well across teams and communicate proactively when priorities shift or data looks unexpected.

WHAT WE OFFER

▸   Exposure to real-world business analysis and analytics work across client reporting, dashboard improvement, patron behaviour analysis, and commercial decision support.

▸  Direct collaboration with the Data Lead and a small, high-trust team where your ability to connect business needs with data outputs will have immediate impact.

▸  A clear path to build stronger business analysis, reporting, analytics delivery, and stakeholder management skills as SISTIC's analytics capability grows.

▸  Access to one of Singapore's richest live-event patron datasets, spanning arts, entertainment, sports, and cultural programming.

▸  A role that develops your business analysis, technical, commercial, and communication skills in equal measure.

Application Note

To facilitate screening, please explicitly include a proficiency rating (Beginner / Intermediate / Advanced)for the following in your application: SQL, Python, and any BI tools used.

We are seeking a proactive and detail-oriented IT Project Analyst to support the planning, execution, governance, and successful delivery of enterprise technology initiatives. The ideal candidate will work closely with Project Managers, business stakeholders, vendors, and technical teams to ensure projects are delivered on time, within budget, and in compliance with organizational standards.

The role requires strong experience in IT project coordination, PMO governance, budgeting, procurement, stakeholder management, and reporting, with a focus on driving operational excellence across technology projects.

Responsibilities:

• Support end-to-end IT project management activities, including planning, execution, monitoring, and project governance.
• Coordinate project schedules, milestones, deliverables, dependencies, and status reporting across multiple initiatives.
• Assist in project budgeting, financial tracking, forecasting, and resource planning activities.
• Manage project resource onboarding and offboarding while maintaining accurate resource and capacity trackers.
• Support procurement processes, including Purchase Requests (PR), Purchase Orders (PO), Statement of Work (SOW) reviews, vendor coordination, and invoice processing.
• Monitor project risks, issues, action items, and ensure timely follow-up with relevant stakeholders.
• Prepare project dashboards, management reports, presentations, and governance documentation.
• Maintain project documentation, SharePoint repositories, and reporting trackers to ensure compliance and audit readiness.
• Collaborate with business users, technology teams, finance, procurement, and external vendors to facilitate smooth project execution.
• Support the PMO in driving governance standards, process improvements, and other project-related initiatives.

Must Have Requirements:

1. Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline.
2. Minimum 6 years of experience in IT Project Management, PMO, or Project Analyst roles supporting enterprise technology initiatives.
3. Mandatory experience in managing or supporting Unified Communications (UC) projects, including project coordination, governance, vendor management, and budget tracking.
4. Strong experience in project governance, stakeholder management, procurement (PR/PO & SOW), budget management, and project reporting.

Preferred Skills:

• Experience working in a banking or financial services environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, along with SharePoint and project tracking tools.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Knowledge of PMO best practices and IT project lifecycle management.

We regret to inform that only shortlisted candidates will be contacted

Persol Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal) By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Role: KYC Analyst
Duration: 12 months contract (renewable)
Location: Singapore, Onsite

Key Responsibilities:

• Perform second-level (L2/L3) reviews of KYC and Source of Wealth (SoW) assessments to ensure accuracy, completeness, and regulatory compliance, while identifying potential red flags.
• Assess the plausibility, consistency, and adequacy of Source of Wealth narratives and supporting documentation.
• Validate risk ratings, customer risk profiles, and red flag indicators, ensuring appropriate identification, documentation, and resolution.
• Review and challenge assessment outcomes, providing independent and objective judgement on complex or high-risk cases.
• Prepare concise summaries and escalate high-risk, ambiguous, or sensitive cases to the AML Officer (AMLO), including well-supported recommendations.
• Maintain quality assurance records, ensuring documentation is audit-ready and aligned with internal policies and regulatory standards.
• Contribute to internal audit and regulatory inspections by ensuring high-quality case documentation and adherence to procedures.
• Provide constructive feedback, coaching, and guidance to L1/L2 analysts to improve review quality, consistency, and risk awareness.
• Support continuous improvement by identifying process gaps, control weaknesses, and enhancement opportunities within the KYC review framework.

Skills / Expertise Required

• Minimum 3+ years of KYC/AML experience within banking or financial institutions (mandatory).
• Prior experience in Level 3 (L3)Compliance Officer roles is highly preferred.
• Strong understanding of AML/CFT regulations, KYC standards, and risk-based approaches.
• Demonstrated ability to identify and assess financial crime risks, including red flags related to SoW and customer behavior.
• Excellent analytical, critical thinking, and attention-to-detail skills.
• Strong communication and stakeholder management skills, with the ability to challenge and provide clear recommendations.

Employment Type: Contract (6 months, chances of renewal/conversion)
Working Hours: Hybrid Working Arrangement
Location: West
Salary: Up to $7200

The Cybersecurity Analyst supports client’s cybersecurity by monitoring systems, managing alerts, and aiding in risk management and response coordination.

Key Responsibilities:

• Monitor and triage security alerts from SIEM systems.
• Assist with management of SIEM, PAM, AV, EDR, and Web Proxy systems.
• Support user and privileged account management, including onboarding and offboarding.
• Assist with vulnerability scans and compliance tracking.
• Analyze phishing emails to identify threats.
• Conduct risk assessments and recommend mitigation strategies.
• Distribute and track cybersecurity advisories.
• Respond to Requests for Information (RFIs) from cybersecurity agencies.
• Handle internal RFIs related to security incidents.

Requirements:

• Degree in Information Technology, Cybersecurity, or related field
• Min. 3 years of relevant experience in cybersecurity operations
• Good to have SIEM, PAM, AV, EDR, Web Proxy

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd – 11C5781

We are looking for an experienced and proactive Senior Network Analyst to join our team. In this role, you will be responsible for ensuring the smooth operation, security and reliability of our network infrastructure. You will work closely with internal teams and external vendors to support business operations, resolve technical issues and implement network improvements.

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

We are seeking a highly analytical and results-driven Business Analyst to support our team of Financial Consultants in driving business growth, operational efficiency, and client engagement. The successful candidate will be responsible for analyzing business performance, identifying growth opportunities, streamlining processes, and providing data-driven insights to support strategic decision-making.

This role offers exposure to business strategy, financial planning, client acquisition initiatives, and performance management within a dynamic financial services environment.

• Analyze sales performance, business trends, and client portfolio data to identify opportunities for growth and improvement.
• Monitor and track key business metrics, productivity indicators, and consultant performance against targets.
• Prepare business reports, dashboards, and presentations for management and financial consultants.
• Support strategic planning initiatives through data analysis, forecasting, and market research.
• Evaluate marketing campaign effectiveness and recommend strategies to improve lead generation and conversion rates.
• Conduct competitor and industry analysis to identify emerging trends and business opportunities.
• Collaborate with managers to improve client engagement, retention, and service delivery processes.
• Manage and maintain databases, business records, and performance tracking systems.
• Identify process improvement opportunities and support digital transformation initiatives.
• Coordinate cross-functional projects and ensure timely completion of deliverables.

Requirements

• Bachelor's Degree in Business, Finance, Economics, Analytics, or related disciplines.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, Tableau, or similar reporting tools.
• Excellent communication and presentation skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to interpret data and translate findings into actionable business recommendations.
• Willingness to learn

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities

• Manage high severity incidents and high customer impact incidents focusing on fast recovery
• Champions production resilience and availability, focusing on superior client experience, by working with the operation team and technology development teams
• Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
• Drive effective communication between business and technology with regards to production service reliability and performance
• Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
• Respond to, evaluate and analyze production incidents to minimize their impact as well as devise innovative solutions to prevent them in the future
• Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
• Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Bachelor's degree in Computer Science or related field
• Around 10+ years of relevant experience
• Experience driving major production incidents and organize incident retrospective meetings
• Experience with Core Java 8, Cloud Foundry and non-relational databases, and Linux, Unix systems
• Experience with high availability, high-scale, and performant systems
• Experience with python and Unix scripting

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Position Summary:                 

• Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives and best practices

• Brings expertise in support of multi-functional efforts in process improvement, data capture and analysis, process ownership and compliance with procedures, etc.

• Ensures that policies and procedures align with corporate vision

Responsibilities:

• Acquire and maintain a clear understanding of the processes and technologies utilized in Illumina’s products, parts, and services.

• Review, evaluate, enforce and enhance Warehouse and Logistics Work Instructions (WIs) to ensure regulatory (eg. MDSAP) compliance.

• Provide quantitative and analytical insight on Supply Chain processes.

• Lead regional and global supply chain process improvement initiatives for warehouse and logistics ensuring cross functional linkage between strategy, operational plans, and key metrics.

• Partner with IDS (Illumina Digital Services) and GOA (Global Operations Analytics) to manage enhancements deployments which will meet Global Supply Chain’s strategic business vision.

• Drive release process control and governance, partnering with IDS (Illumina Digital Services) and workstream stakeholders.

• Drive process and continuous improvement initiatives in supply chain by embracing lean methodologies to reduce waste and incorporating market best practices.

• Own Illumina’s control standards and support audits for Warehouse Operations activities.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• Strong understanding of Warehouse and Operations business processes with a proven record of reducing waste and driving value

• Effective problem-solving ability to influence others (cross-functionally and globally)

• Proven record of implementing standard business processes in the warehouse and logistics space

• Good understanding of SAP and other warehouse and operations business systems architecture and data inputs for process analysis

• Experience with end-to-end supply chain and interacting with different Operations divisions such as Procurement, Quality and Manufacturing is a must

• Analytical skills and experience with SQL, databases, visualization applications such as Tableau/Power BI

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodation for additional task and responsibilities.

Preferred Experience/Education/Skills:

• Bachelor’s degree in supply chain or related field is required. MBA or Masters in Supply Chain is a plus

• At least 5 years work experience in Supply Chain.  Experience in a medical device company is preferred.

• Strong verbal and written communication and interpersonal skills

• Analytics skills including methods/models and tools such as SQL, Basic scripting and visualization tools such as Tableau/Power BI is required.

• Lean/Six Sigma Certification is a plus

Job Description

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements

• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards

• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint

• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation

• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals

• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions

• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years of relevant experience in Apps Development or systems analysis role

• Extensive experience system analysis and in programming of software applications

• Experience in managing and implementing successful projects

• Subject Matter Expert (SME) in at least one area of Applications Development

• Ability to adjust priorities quickly as circumstances dictate

• Demonstrated leadership and project management skills

• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Job Description

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements

• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards

• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint

• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation

• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals

• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions

• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years of relevant experience in Apps Development or systems analysis role

• Extensive experience system analysis and in programming of software applications

• Experience in managing and implementing successful projects

• Subject Matter Expert (SME) in at least one area of Applications Development

• Ability to adjust priorities quickly as circumstances dictate

• Demonstrated leadership and project management skills

• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do

The primary role of an Analyst is to work closely with Senior Consultants and Managers to conduct research, interpret results and make recommendations. More specifically, they:

• Interact with case teams and clients;

• Draw insight and synthesise findings from qualitative and quantitative research

• Analyze and model discrete data sets;

• Assist with the creation of client-ready presentations;

• Have an increasing level of autonomy and responsibility, eventually taking on greater project management roles and client responsibilities, as consultants gain experience and demonstrate willingness to take on initiative.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development

• Understand how our daily work contributes to the priorities of the team and business

• Understand the set expectations and demonstrate accountability in keeping personal performance on track

• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team

• Demonstrate an appreciation for working with others

• Understand what is fundamental to Deloitte’s success as a business

• Demonstrate integrity and an awareness of strengths, differences, and personal impact

• Develop their understanding of Deloitte and offer a fresh perspective 

Requirements

• Graduating or graduated with a degree in Economics, Business, or other related discipline

• Strong analytical abilities, both quantitative and qualitative

• Strong reasoning and verbal communication skills;

• Ability to present information in an insightful and structured manner, both written and oral;

• Intellectually powerful and agile: curious, rigorous, and creative;

• Strong interpersonal skills: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions;

• Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity

Due to volume of applications, we regret only shortlisted candidates will be notified.