Total 2,578 information analyst job vacancies in The Philippines

We are seeking a proactive and detail-oriented IT Project Analyst to support the planning, execution, governance, and successful delivery of enterprise technology initiatives. The ideal candidate will work closely with Project Managers, business stakeholders, vendors, and technical teams to ensure projects are delivered on time, within budget, and in compliance with organizational standards.

The role requires strong experience in IT project coordination, PMO governance, budgeting, procurement, stakeholder management, and reporting, with a focus on driving operational excellence across technology projects.

Key Responsibilities

• Support end-to-end IT project management activities, including planning, execution, monitoring, and project governance.
• Coordinate project schedules, milestones, deliverables, dependencies, and status reporting across multiple initiatives.
• Assist in project budgeting, financial tracking, forecasting, and resource planning activities.
• Manage project resource onboarding and offboarding while maintaining accurate resource and capacity trackers.
• Support procurement processes, including Purchase Requests (PR), Purchase Orders (PO), Statement of Work (SOW) reviews, vendor coordination, and invoice processing.
• Monitor project risks, issues, action items, and ensure timely follow-up with relevant stakeholders.
• Prepare project dashboards, management reports, presentations, and governance documentation.
• Maintain project documentation, SharePoint repositories, and reporting trackers to ensure compliance and audit readiness.
• Collaborate with business users, technology teams, finance, procurement, and external vendors to facilitate smooth project execution.
• Support the PMO in driving governance standards, process improvements, and other project-related initiatives.

Must Have Requirements

1. Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline.
2. Minimum 6 years of experience in IT Project Management, PMO, or Project Analyst roles supporting enterprise technology initiatives.
3. Mandatory experience in managing or supporting Unified Communications (UC) projects, including project coordination, governance, vendor management, and budget tracking.
4. Strong experience in project governance, stakeholder management, procurement (PR/PO & SOW), budget management, and project reporting.

Preferred Skills

• Experience working in a banking or financial services environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, along with SharePoint and project tracking tools.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Knowledge of PMO best practices and IT project lifecycle management.

PERSOL Singapore Pte Ltd •RCB No. 200007268E

EA License No. 01C4394 • Registration No. R1113321 (Jacob Tijo)

Job Summary

We are seeking Software Quality Analysts / Manual Tester to support the testing and quality assurance of web and mobile applications within a critical banking payment infrastructure environment. The role will focus on ensuring the reliability, usability, and performance of customer-facing digital platforms. You will work closely with business stakeholders, developers, and project teams to deliver high-quality digital solutions.

Mandatory Skill-set

• Degree in Computer Science, IT, Engineering, or related field;
• Must have at least 2-5 of software testing experience, preferably within banking or financial services;
• Minimum 2 years of software testing experience, preferably in web and mobile applications;
• Experience in functional, integration, regression, and UAT testing;
• Hands-on experience testing mobile applications (iOS and Android);
• Exposure to API testing tools such as Postman or Swagger;
• Basic understanding of cloud-based applications (AWS/Azure preferred);
• Experience with JIRA or similar defect management tools;
• Strong analytical and communication skills.

Desired Skill-set

• Experience in banking, payments, fintech, or digital platforms;
• Basic SQL knowledge for data validation;
• Familiarity with Agile delivery environments.

Responsibilities

• Analyse business requirements, user stories, and enhancement requests to identify test scope and coverage;
• Design, prepare, and execute test cases, test scenarios, and test data for web and mobile applications;
• Perform functional, integration, regression, and UAT testing across mobile and digital platforms;
• Validate API integrations, data flows, and system interactions between applications and backend services;
• Conduct testing across multiple devices, operating systems, and browsers to ensure consistent user experience;
• Log, track, and retest defects, working closely with developers and stakeholders to drive timely resolution;
• Support cloud-based application testing and assist in issue investigation and root cause analysis;
• Document test results, testing evidence, and defect reports;
• Provide regular updates on testing progress, risks, issues, and quality metrics to project stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

Position Summary

Corporate Bank Cash Products is keen to enhance its global capabilities in the Client Account Services space to establish CB as a treasury bank of choice for its clients. To cater to the growing needs of the market for Account Service solutions in complex corporate legal entity and treasury structures, we are looking for an Account Services Product Analyst to develop and manage a market-leading offering for our strategic Client Account Services product area.

The Account Services Product Analyst will support product planning and execution across the lifecycle of existing and new global Account Information Services. Working within Deutsche Bank’s Corporate Cash Management business. The role focuses on client Account Solutions and acts as a subject matter expert on account structures, account services, and related cash management solutioning. The analyst will work closely with the wider Client Account Services Tribe and cross-functional stakeholders to support product rollout, drive market adoption, translate business and regulatory requirements into practical guidance, and deliver client-focused solutions that support business growth.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Serve as the subject matter expert for client Account Solutions within Deutsche Bank Corporate Cash Management, with a focus on Account Pre-Validation, client solution design, and the articulation of account solution capabilities to internal and external stakeholders.

• Support client engagement, commercialisation, and solution delivery by assessing client needs, preparing product materials, contributing to proposals and RFPs, and translating product, operational, and regulatory requirements into clear and practical guidance.

• Partner with Product Management, Implementation, Operations, Technology, Legal, Compliance, Risk, and Client Service teams to drive implementation readiness, issue resolution, control discipline, cost income management and the ongoing enhancement of account solution capabilities, including launches, rollouts, change initiatives, and the Account Pre-Validation roadmap.

• Gather and communicate client feedback, service trends, usage insights, and market intelligence to support the continuous improvement, commercial relevance, and governance of Deutsche Bank’s account solution offering.

Your skills and experience:

• Minimum 4 years of experience in Transactional Banking, Corporate Cash Management, Product Management, Product Support, Implementation, Sales Enablement, Client Service, or a related banking role, with practical exposure to client solutioning, product delivery, or implementation support.

• Minimum 4 years of experience in cash management products, client operating models, and the end-to-end lifecycle of payments, collections, liquidity, and account services, including at least 2 years of experience in client account solutioning within a complex banking environment.

• Working knowledge of banking regulation, operational risk, compliance requirements, and market infrastructure applicable to Corporate Cash Management; global experience in applying these requirements in product, client, or implementation contexts.

• Bachelor’s degree in business, Finance, Economics, Information Technology, Engineering, or a related discipline. A postgraduate qualification or professional certification in banking, payments, treasury, or product management..

• Demonstrated experience in a Global set-up, engaging and presenting to stakeholders across business, operations, technology, and control functions, with the ability to successfully deliver training, communicate complex requirements clearly, and support cross-functional decision-making.

• Demonstrated experience analysing complex business or product issues, producing clear documentation such as business requirements, process materials, or product guidance, and managing multiple concurrent priorities within a regulated and fast-paced environment.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Your role and responsibilities

• Will be part of the development team building and enhancing key components for QRT.
• A role with potential to cover many aspects of electronic and algorithmic trading, back testing, data management and risk management systems.
• You will work with traders and quants to roll-out, support and run strategies.
• You will build and support the trading framework software.
• You develop & support related data feed applications.
• You support various ad-hoc infrastructure applications, processes, and databases.

Your present skillset

• Bachelors or Masters’ degree in quantitative discipline from top global university.
• Previous work experience in the front office, market making experience is advantageous .
• Strong analytical skills, attention to details.
• Strong OO languages such as Python/C++ and an interest to expand your technical skills.
• Strong team-player

Are you an analytical risk professional looking to deepen your exposure within the LNG and energy trading sector? We are partnering with a global trading organization to hire a Senior LNG Risk Analyst who will play a key role in monitoring trading exposures, validating risk positions, and supporting risk governance across physical and derivatives activities. This is an excellent opportunity to join a commercially focused business where you will work closely with traders, finance, operations, and senior management to provide insights that support informed decision-making and safeguard the business against market, credit, and operational risks.

Location: Singapore

Key Responsibilities:

• Monitor daily LNG trading activities and assess market, credit, operational, and counterparty risk exposures across physical and paper portfolios

• Review profit and loss positions, exposure reports, and risk metrics to ensure accuracy and timely identification of potential risks

• Conduct due diligence and risk assessments on counterparties, customers, and new business opportunities

• Support transaction reviews and ensure compliance with internal risk policies, procedures, and control frameworks

• Investigate unusual trading activities, exposure movements, and valuation discrepancies, escalating findings where necessary

• Validate transaction records and pricing inputs within risk management systems, ensuring accurate reporting and valuation of positions

• Collaborate with trading, finance, legal, and operations teams to strengthen risk controls and enhance risk awareness across the business

• Assist with derivatives-related settlements, funding requirements, and reconciliation activities in partnership with finance teams

• Prepare regular risk reports for management, highlighting key exposures, emerging trends, and recommendations for mitigation measures

Requirements:

• Bachelor's Degree

• Approximately 3 to 5 years of experience within LNG, energy trading, or commodity trading

• Experience reviewing trading exposures, P&L reporting, valuations, and risk controls within a trading environment

• Ability to work effectively in a fast-paced and dynamic commercial environment

Benefits:

Competitive Salary Package: Receive a salary that reflects your industry experience and capabilities, complemented by performance-based bonuses that reward your contributions.

Know someone who might be a great fit? Please share this opportunity with them.

Daphne Ng (EA Reg No: R1980651)

LinkedIn: https://www.linkedin.com/in/daphne-ngyiqi/

Email: daphne.ng@faststream.com

Faststream Recruitment Pte Ltd

EA Licence No: 09C3403

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
• Follow up on defect and incident closure and meet incident closure KPI.
• Share production defect support learning with QA team and development team to improve application .quality and minimize future defects.
• Make sure system availability as per respective agreed SLA.
• Support EOD batch run.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release.
• Ensure application documentation is properly updated for each production release.

Requirements:

Must have:

• Bachelor’s degree of Computer Science/IT or Engineering.
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support.

Good to have:

• Understanding of ITIL, SDLC, FI/Banking domain knowledge.
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc..
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc..

Essential technical skill:

• Strong proficiency of OS/400 system, RPG, COBOL language.
• Plus point – good experience in Silverlake banking system.
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB.

about the company.

A prominent global technology services firm recognized for driving digital transformation across various industries.

about the job.

Step into a pivotal technical role where you will design and implement robust, secure modern infrastructure landscapes to support enterprise applications.

• Create comprehensive technical documentation for system architecture blueprints and maintain governance records.

• Build, configure, and manage scalable deployment and production environments leveraging automated configuration tooling.

• Develop, monitor, and optimize continuous deployment models incorporating advanced security scanning pipelines.

• Facilitate integration protocols with third-party networks and upstream vendor environments.

• Deploy core system operational strategies, including centralized logging framework architectures, telemetry metrics, and data recovery plans.

skills and experience required.

• Fundamental competency with open-source operating system environments and command-line interfaces.

• General knowledge of enterprise networking topologies, protocol suites, and cloud access controls.

• Ability to develop automated scripts for utility orchestration and task optimization.

• Conceptual knowledge of platform automation systems and environment provisioning frameworks.

• Familiarity with code validation, build pipelines, and automated release cycles.
  esponsibilities: As a Technology Architect Analyst, you will:

  Document architecture designs and maintain up-to-date records.

  Setup and maintain development and production environments using Infrastructure as Code

  Setup and maintain DevSecOps pipeline

  Support external integration activities

  Implement system operations capabilities; e.g. logging & monitoring, backup & restore

  Train the client on above

  Requirements:

  Basic understanding of Linux

  Basic understanding of networking & security concept

  Basic scripting

  Basic knowledge of Infrastructure / Configuration as Code (Terraform and Ansible preferred)

  Basic familiarity of CI/CD tools

  Basic knowledge of AWS

  Comments for Suppliers:

  Prefer local candidates

  working location: Suntec Office/ Bedok

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)

The Operations Process Analyst is responsible for supporting day-to-day service operations across Singapore and Emerging Markets while driving operational efficiency through data analysis, process optimization, and performance monitoring.

This role ensures smooth execution of service operations, including logistics and supply chain activities, while providing actionable insights to improve productivity, service quality, and overall business performance.

Key Responsibilities

1. Service Operations Execution

• Support daily service operations across Singapore and Emerging Markets, ensuring smooth end-to-end case handling and service delivery
• Coordinate logistics and supply chain activities for service parts, including inbound and outbound movements
• Manage inventory to be in line with global targets
• Partner with field service teams to support planning, dispatch coordination, and timely service execution
• Ensure adherence to operational procedures, service standards, and compliance requirements

2. KPI Monitoring & Performance Management

• Track and monitor key operational KPIs, including service performance, inventory, backlog, and case resolution timelines
• Perform regular analysis to identify trends, gaps, and areas of underperformance
• Highlight risks and opportunities, and recommend corrective actions
• Prepare dashboards, reports, and insights for weekly and monthly operational reviews
• Support stakeholders with data-driven insights for decision-making

3. Process Improvement & Operational Efficiency

• Analyze service operations processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive continuous improvement initiatives to enhance productivity, turnaround time, and service quality
• Standardize processes and best practices across Singapore and Emerging Markets
• Support implementation of new tools, workflows, and operational initiatives
• Contribute to automation and simplification of reporting and operational processes

4. Stakeholder Collaboration

• Work closely with service operations, field service, supply chain, and commercial teams to ensure alignment
• Act as a bridge between operations and analytics, translating business needs into actionable insights
• Support regional and market stakeholders in resolving operational challenges
• Facilitate communication and alignment across cross-functional team
• Support regional projects and act as the key liaison between regional teams and local market stakeholders

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 3–6 years of experience in service operations, supply chain, or operations analytics
• Experience in KPI monitoring and operational performance analysis
• Strong analytical and problem-solving skills with a data-driven mindset
• Good understanding of service operations, logistics, and supply chain processes
• Proficiency in data analysis tools (Excel, dashboards, reporting tools)
• Strong communication and stakeholder management skills
• Ability to work across multiple markets and cross-functional teams
• Experience with systems such as SAP, ServiceMax, or equivalent is an advantage

Key Responsibilities:

• Deliver consulting projects to support implementation of laboratory enterprise system (e.g., LES, LIMS) in the Life Sciences clients.
• Deliver consulting projects to support introduction, upgrade and maintenance of laboratory equipment with computerised system in the Life Sciences clients.
• Draft CQV and CSV deliverables such as URS, risk assessment, audit trail assessment, ERES assessment, IOPQ protocols, specifications and RTM.
• Execute CQ and CSV activities.
• Support equipment integration with other system such as network, manufacturing system and enterprise system.
• Support system configuration and CS activities such as backup and restore, access management, periodic review, etc.
• Draft, revise and review SOPs, forms and related operational and maintenance documents.

Requirements:

• Hold Bachelor’s degree in Life Sciences, Engineering or related field.
• Have worked at least 2 years in pharmaceutical, medical device or related environment.
• Preferably experience in configuring systems like LIMS (e.g., Labware), LES (e.g., Biovia LES), ELN, CDS (e.g., Empower, OpenLab), etc.
• Preferably experience in Windows Upgrade of computerised laboratory equipment.
• Understand computerised system regulatory requirements (e.g., 21 CFR Part 11, Annex 11) and industry best practice (e.g., ISPE GAMP5).
• Preferably with experience qualifying laboratory equipment with computerised system in pharmaceutical / medical device settings.
• Preferably with experience in change, incident and problem management.

Why Join ORKA:

• Work that Matters: Support clients bringing innovative and life saving solutions to the population.
• Career Development: Build a consulting career in a professional consulting company with Life Sciences focus.
• Professional Environment: Work with similar professionals possessing Intelligence, Resourcefulness, Loyalty and Teamwork characteristics.
• Impactful Learning and Mentoring: Develop yourself in an environment that heavily foster learning attitude and benefit from access to training materials, references, mentors and management with wide range of regulated industry experiences.

Job Description

Responsible for in-depth research and analysis to support our real estate investment and portfolio strategies. You'll be a core member of the team, working closely with investment and portfolio managers and across departments to identify and evaluate opportunities, monitor market trends, and ensure accurate and timely portfolio reporting.

Responsibilities:

• Conduct comprehensive research and financial analysis of potential investments across various real estate asset classes (residential, office, retail).
• Proactively track industry trends, economic factors, regulations, and other market influencers to identify investment opportunities and potential risks.
• Support the development and implementation of investment and asset management strategies.
• Generate insightful reports on portfolio performance and contribute to accurate and timely reporting for assets under management.
• Collaborate effectively with other departments to ensure seamless communication and data exchange.
• Assist with collating data and information for board and/or management reporting
• Assist with ad-hoc projects and assignments as needed.

Job Requirements:

• Diploma with 3-5 years' experience or University degree in Real Estate, Finance, Business, or a related field.
• Strong understanding of real estate fundamentals and financial modelling is a must.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
• Experience with real estate investment and asset management software is a plus.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong written and verbal communication skills to effectively present findings and collaborate with stakeholders. 

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team daily, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner. 

Job Overview

The Settlements & Client Success Analyst plays a critical hybrid role within Operations, combining client onboarding, compliance, and settlement responsibilities to ensure a seamless and risk-controlled client experience.

This role is responsible for managing the end-to-end onboarding journey for new clients while ensuring full compliance with regulatory and internal standards, including Anti-Money Laundering (AML), Know Your Customer (KYC), and financial crime prevention frameworks. Acting as the primary point of contact during onboarding, the successful candidate will guide clients through account setup, documentation, training, and due diligence requirements with a high level of professionalism and accuracy.

In parallel, the role supports core operational functions, with a focus on payments processing and reconciliations, ensuring transactions are executed efficiently and accurately while mitigating financial and operational risks. By maintaining strong attention to detail and control standards, the role contributes to safeguarding the firm’s financial integrity and service quality.

The position requires close collaboration with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a coordinated and efficient onboarding and post-onboarding experience. Strong communication, stakeholder management, and the ability to manage multiple priorities are essential to ensuring both client satisfaction and regulatory compliance.

Overall, this role is integral to delivering a high-quality client experience while upholding the organisation’s commitment to compliance, operational excellence, and risk management.

Key Responsibilities

1. MonFX Settlements

• Liaise with clients, brokers, and banking partners to facilitate the timely settlement of FX transactions and related cash flows.
• Process inward and outward payments accurately and in a timely manner.
• Investigate and resolve payment errors to a high standard, ensuring minimal operational risk.
• Support and contribute to daily handovers across Monex Group Operations teams.
• Manage daily operational tasks independently, ensuring accuracy and efficiency.
• Actively contributes to team discussions by proposing process improvements and operational enhancements.
• Collaborate effectively with developers and internal stakeholders to support system improvements, usability, and performance optimisation.
• Identify and recommend enhancements to improve the production environment and operational workflows.
• Perform administrative duties including maintaining daily operational checklists and handling business-as-usual activities.
• Support the Operations Manager & Head of Compliance in enforcing company policies, procedures, and internal standards.
• Assess and process requests related to draw downs, rollovers, margin utilisation, and third-party approvals, coordinating with relevant departments.
• Monitor account liquidity and propose appropriate solutions where necessary.
• Maintain operational resilience while ensuring all reporting and reconciliation requirements are met consistently.
• Execute payment releases with a high level of accuracy, attention to detail, and strong technical knowledge.

2. MonFX Pay Support

• Support client onboarding for MonFX Pay, ensuring a smooth and compliant onboarding experience.
• Monitor and manage support desk queries, including:
• Responding to client calls
• Managing and replying to support emails
• Provide operational support to Sales and Trading teams in servicing client needs.
• Follow up on unsettled trades with clients and relevant traders to ensure timely resolution.
• Monitor client balances and proactively follow up on outstanding payment instructions.
• Recommend process improvements to enhance the performance and efficiency of MonFX Pay operations.
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Handle client enquiries promptly, identifying issues and providing appropriate solutions.
• Escalate system issues and propose solutions to the Operations Manager where necessary.
• Assist with client investigations and ensure timely and accurate resolution.

3. Client Onboarding

• Manage the L1 onboarding process for new clients, ensuring timely and accurate completion
• Coordinate with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a seamless onboarding experience
• Guide clients through onboarding requirements, including documentation, training etc
• Monitor onboarding pipeline progress and proactively address bottlenecks or delays
• Oversee the integration of client accounts into internal systems, ensuring data accuracy and compliance with AML/KYC standards

4. Compliance & Due Diligence

• Ensure corporate clients meet all KYC, AML, and regulatory requirements in line with company policies and applicable regulations
• Perform Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), and periodic reviews for new and existing clients
• Maintain accurate, complete, and up-to-date client records and documentation
• Partner with Compliance teams to ensure adherence to regulatory frameworks (including AML, KYC, MiFID II, and local regulations)
• Stay informed on regulatory updates, market developments, and financial crime prevention practices
• Support compliance monitoring, audits, investigations, and reporting where required
• Undertake first-line defence responsibilities with diligence and integrity
• Identify and manage conflicts of interest in accordance with regulatory and company requirements
• Adhere to internal policies ,including complaints handling and escalation procedures

5. Client Relationship Management

• Act as the primary point of contact for clients, ensuring a smooth transition during the onboarding process
• Maintain and strengthen long-term client relationships through proactive engagement
• Serve as the client’s advocate within the organisation to resolve issues and identify opportunities for value-added services
• Provide timely updates to clients regarding account status, onboarding progress, and regulatory requirements
• Build trust and rapport with clients, ensuring a high level of service and support throughout the lifecycle
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Act as a bridge between Sales and Compliance to streamline processes and reduce turnaround times

What are we looking for:

• Bachelor’s degree or equivalent qualification
• Experience in international payments and cross-border transaction processing (Good to have)
• Understanding of foreign exchange (FX) products and markets is preferred
• Minimum 2 years of experience in settlements, client onboarding, due diligence, compliance, or client relationship management
• Strong knowledge of Due Diligence (DD) and Enhanced Due Diligence (EDD), AML/CFT/PF requirements
• Knowledge MAS regulations including MAS 626, Payment Services Act 2019, Securities and Futures Act 2001 will be an advantage
• High level of attention to detail with strong organisational and analytical skills
• Excellent communication and stakeholder management abilities across all levels
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Client-centric mindset with a focus on service excellence
• High integrity and ability to operate within a regulated environment
• Collaborative team player with cross-functional engagement capabilities
• Proactive, adaptable, and results-driven

Job Summary:

To analyze end-to-endlogistics operations — including transportation, warehousing, last-mile delivery, and freight costs — alongside revenue streams and net incomeperformance. Then, develop a data-driven operational plan to improveprofitability, efficiency, and service ROI.

Key Responsibilities:

1. Operations & Costing Analysis

·       Identifybottlenecks (delayed dispatches, low truck utilization, warehouse idle time) and collaborate with departments to streamline processes.

·       Analyze service-level performance (on-time delivery, damage rates, transit times) andlink to cost/revenue impacts.

·       Break down costs per shipment, route, warehouse, and client (fuel, tolls, wages,maintenance, rent, labor, inventory, freight rates, customs, insurance).

·       Compare actual vs. planned costs to identify leakage points.

·       Build cost-per-kilometer and cost-per-pallet models.

2. Revenue & Net Income Analysis

·       Analyze revenue by service type (FTL, LTL, warehousing, cross-docking, value-added services).

·       Assess profitability per customer, lane, or shipment.

·       Identify revenue leakage (incorrect billing, missed accessorial charges).

·       Calculate net income contribution after allocating direct and indirect costs.

3. Monitoring & Reporting

·       Build dashboards for cost-per-delivery, revenue-per-route, and net margin by customer.

·       Track performance weekly/monthly.

·       Provide variance analysis and recommend adjustments.

Requirements

·       Bachelor's degree in Logistics, Supply Chain, Business Administration, Finance,Accounting, or related field.

·       Minimum 3–5 years of experience in logistics operations, costing analysis, orperformance analytics (for senior role).

·       Proficient in data analysis tools (Excel, Power BI, or Tableau) for dashboards andvariance analysis.

·       Experience with cost modeling (cost-per-kilometer, cost-per-pallet).

·       Knowledgeof TMS or WMS is an advantage.

·       Strong analytical and problem-solving skills with attention to detail.

·       Ability to identify bottlenecks and recommend process improvements.

·       Understanding of logistics cost components (fuel, freight rates, warehousing, labor, customs,insurance).

·       Ability to work collaboratively with cross-functional teams (operations, finance, sales).

About the Role

We are looking for a proactive, self-motivated, and resourceful Digital Business Analyst to join our dynamic team. In this role, you will act as a critical bridge between technology and business, supporting the Chief Information Officer (CIO) and collaborating with cross-functional teams.

Key Responsibilities

• Requirement Elicitation & Prototyping: Map citizen/business service journeys, gather requirements, and build rapid prototypes to validate business cases and measure value.

• Product Ownership Assistance: Translate business needs into clear user stories, technical specifications, and acceptance criteria. Help define the product vision, roadmap, and strategic objectives.

• Tech Evaluation & AI Innovation: Actively experiment with and evaluate emerging technologies (including AI tools) to ensure alignment with GovTech’s technology directions and Whole-of-Government (WOG) central solutions.

• Agile & Project Delivery: Identify and implement appropriate project methodologies (Agile, Waterfall) tailored to project environments. Ensure smooth system deployment readiness and perform post-change impact analysis.

• Strategic Advisory: Support the CIO in identifying high-impact digital transformation opportunities and use data-driven insights to guide product strategies.

Job Requirements

Minimum Qualifications

• Education: Bachelor’s Degree in a relevant IT or Technology discipline.

• Experience: Minimum of 4+ years of hands-on experience in IT business analysis, solution design, and testing.

• Product Lifecycle: Proven track record of participating in at least one full software/product development lifecycle (Agile environment highly preferred).

• Technical Agility: Ability to code and iterate prototypes live during planning sessions and lead collaborative workshops.

• Soft Skills: Outstanding analytical, problem-solving, stakeholder management, and influencing skills; comfortable engaging with users across all levels.

Preferred Skills & Certifications

• Professional Business Analysis certification (e.g., CBAP).

• Certified Scrum Master or Product Owner is a strong advantage.

• Prior experience in IT consulting, software development, Service Design, or Knowledge Management.

Good-to-Have (Bonus Points)

• Tech Stack Familiarity: Basic exposure to modern web technologies (React, JavaScript, Python, Java, or .NET/C#).

• GovTech Ecosystem: Familiarity with government development tools, CI/CD concepts, and workflows (such as SHIP/HATS, GitHub, or GitLab).

• Collaboration Tools: Experience working with Agile and design tools like JIRA, Figma, or Miro.

• Modern Platforms: Exposure to Rapid Application Development (RAD) platforms like OutSystems, or Content Management Systems (e.g., Sitefinity, SharePoint Online).

• Data analytics capabilities and familiarity with product metrics.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Genuine interest in payment solutions e.g. e-wallets, cards, remittance, cash, or cryptocurrencies

Aboutthe Role

This is ahands-on role that blends business analysis with frontline support,troubleshooting, and project delivery. We’re looking for a capable,self-sufficient Business Analyst who can sit close to the people they support,understand what they actually need, and see problems through to a properresolution.

It’s avaried role for someone who likes solving problems quickly, works well on theirown, and is comfortable moving between a requirements workshop, a trickysupport issue, and a project plan in the same day. We also want someone whoalready puts AI to work, since it’s becoming a bigger part of how the teamtroubleshoots, automates, and supports its users.

WhatYou’ll Do

•    Bea first point of contact for the people you support, diagnosing issues quicklyand giving clear, practical guidance.

•    Worksupport and engineering problems end to end, from initial triage through to thefix, escalating when you need to and following up so nothing falls through thecracks.

•    Runcore business analysis: gathering requirements, mapping processes, analyzingstakeholders, and taking changes through UAT.

•    Planand run projects: scope the work, set a realistic timeline, track progress, andkeep everyone informed as things move.

•    PutAI to work to move faster, whether that’s speeding up diagnosis, automatingrepetitive tasks, or drafting documentation.

•    Explaintechnical things in plain language so people across the business know what’sgoing on and what to do next.

WhatYou’ll Bring

•    Aroundthree or more years in business analysis, consulting, technical support, or asimilar delivery role. We’re open to a shorter track record if your workclearly stands out. Backgrounds in management or technology consulting(including the Big Four), professional services, or a technology services firmare all welcome.

•    Atrack record of working independently. You can pick up an unfamiliar problem,work through the uncertainty, and sort it out without much hand-holding.

•    Asolid grounding in core business analysis: requirements elicitation, processmapping, stakeholder management, and UAT.

•    Comfortwith troubleshooting and support work, including staying level-headed whenthings break and knowing when to escalate.

•    Experienceplanning and coordinating projects, with the discipline to keep timelines,tasks, and people on track.

•    Clear,confident communication with people at every level, in writing and in person.

AISkills

AI ispart of the day job here, so we want someone who already works this way.

•    Hands-onexperience using AI tools like Claude, ChatGPT, Cursor, or Copilot in yourday-to-day work.

•    Apractical sense for where AI helps with analysis, troubleshooting, andautomation, and where it gets in the way.

•    Comfortwriting good prompts and giving the tools the context they need to be useful.

•    Soundjudgment with AI output: you know these models have limits, you’re careful withsensitive data, and you check what they produce before relying on it.

TechnicalToolkit

•    Excelat an advanced level for analysis and reporting.

•    SQLyou’re comfortable with: joins, aggregations, window functions, and shapingdata for analysis.

•    BasicPython for automation and the occasional troubleshooting task, or a trackrecord of picking up new languages quickly.

•    Familiaritywith common BA and support tools like Jira, Confluence, and Visio, and asensible approach to logging and escalating issues.

•    Agood grasp of how to diagnose and work through both business and technicalproblems.

Nice toHave

•    Professionalfluency in Mandarin or Japanese is a plus.

•    Someexperience in financial services, professional services, or another fast-movingenvironment.

•    Exposureto IT service management or support engineering practices.

WorkingModel

•    Afive-day week, with four standard days and one flexible day.

•    Onthe flexible day, a required overlap of about two hours with US Eastern Time,so you can coordinate with colleagues there.