Total 2 job vacancies in Ipoh, Perak

Key Responsibilities

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Full job description:

•   Provide technical support for hardware, software, printer, and network related issues to company customers.

•   Troubleshoot and resolve basic IT problems for customers.

•   Assist Company Customers to monitor and ensure proper functioning of IT systems and equipment

•   Responsible in the co-ordination of IT systems sold. Technical maintenance and support assignments undertaken by the Company.

Requirements

•   Minimum Certificate in IT, Computer Science, or related field

•   Basic knowledge in computer hardware, software, and networking

•   Minimum 1-2 years’ experiencein IT related tasks

•   Fresh graduates are encouraged to apply

•   Good problem-solving and communication skills

•   Able to work independently and as part of a team

•   Possess own transport is an added advantage

Allowance : Hand-phone and/or Petrol

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Personal leave
• Open culture