Total 74 Director/C-Level technical support engineer job vacancies

Job Summary

Basil Technologies Pte Ltd are seeking an experienced Technical Director with over 10 years of experience in Information Technology to lead and oversee the organization's technical strategy, architecture, and engineering teams. The ideal candidate will possess strong technical expertise, leadership capabilities, and a proven track record in delivering scalable technology solutions aligned with business objectives.

Key Responsibilities

Define and drive the technical vision, architecture, and strategy for the organization.

Lead and mentor engineering, development, and technical teams to ensure high performance and innovation.

Over see the design, development, and deployment of scalable IT systems and applications.

Collaborate with business stakeholders, product teams, and senior leadership to align technology initiatives with business goals.

Ensure best practices in software development, system architecture, security, and performance optimization.

Evaluate and implement emerging technologies, tools, and frameworks to improve efficiency and scalability.

Manage project delivery timelines, budgets, and resource allocation for technology initiatives.

Ensure compliance with IT governance, security standards, and regulatory requirements.

Drive continuous improvement, innovation, and digital transformation initiatives within the organization.

Provide technical leadership during critical decision-making and system design discussions

Required Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.

10+ years of experience in software development, IT architecture, or technical leadership roles.

Proven experience in leading engineering teams and large-scale technology projects.

Strong knowledge of software architecture, cloud platforms, and modern development frameworks.

Experience with cloud technologies (AWS, Azure, or GCP).

Expertise in system design, microservices architecture, APIs, and distributed systems.

Strong understanding of DevOps, CI/CD pipelines, and Agile methodologies.

Excellent leadership, communication, and stakeholder management skills.

Preferred Skills

Experience in enterprise architecture and digital transformation initiatives.

Familiarity with AI, data engineering, or advanced analytics platforms.

Experience working with cross-functional global teams.

Strong problem-solving and strategic decision-making abilities.

Key Competencies

Strategic Technical Leadership

Solution Architecture & System Design

Team Leadership & Mentorship

Stakeholder Management

Innovation & Technology Adoption

Project & Delivery Management

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems
• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency
• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives
• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution
• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks
• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance
• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

Key Responsibilities

• Oversee the company's cross-border trade financialoperations, build China-Singapore cross-border financial control system,responsible for budgeting, cost accounting, capital and risk management.
• Lead cross-border trade tax planning, proficient in China-Singapore tax policies, handle cross-border payment, foreign exchangerisk and import & export tax affairs, optimize fiscal costs.
• Provide financial support for B2B/B2C sales business,including pricing calculation, credit evaluation, payment risk control andsales performance financial analysis.
• Compile financial statements and business reports, providedecision-making data support; be responsible for tax declaration, audit andgovernment financial disclosure.
• Manage the financial team, formulate standardizedprocesses, and ensure efficient and compliant financial operation.

Requirements / Qualifications

• Bachelor’s degree in Accounting/ Finance and Economics.
• At least 10 years of financial experience, over 5 years as Finance Director/Manager; cross-border trade experience.
• Professional expertise in integrating Singapore’s local financial rules with multi-country cross-border trade finance full-process operation, mastering the fiscal and tax docking points of Singapore and global cross-border business.
• Rich experience in combining overall financialmanagement with sales business financial support, able to provide targetedfinancial solutions for cross-border trade sales business in Singapore.

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Job Summary

You will manage the engineering department to ensure the safe, efficient operation, maintenance, and repair of the vessel’s propulsion unit, cargo handling equipment, machinery, and electrical systems. You will oversee maintenance schedules, records, and compliance to support vessel seaworthiness.

Responsibilities

• Manage the engineering department to ensure safe and efficient operation of propulsion units, cargo handling equipment, machinery, and electrical systems onboard the vessel
• Implement and monitor the vessel’s Planned Maintenance System (PMS) to ensure maintenance activities comply with Company guidelines
• Maintain accurate and up-to-date engineering records and provide regular reports to the Office
• Oversee cleanliness and maintenance of all machinery, machinery spaces, and compartments used for storing tools, spare gear, engine stores, fuel, thermal boiler, and lubricating oil
• Ensure proper upkeep and accurate recording in the Oil Record Book Part I according to SPM procedures
• Communicate promptly with the Master regarding machinery or equipment issues and their impact on the vessel’s seaworthiness

Key Responsibilities

Technical Leadership

Oversee hardware/software development for robotics and AI-driven solutions.

Manage the full project lifecycle (design, development, testing, deployment).

Team Management

Mentor engineers, data scientists, and R&D teams to achieve technical objectives.

Foster cross-department collaboration to align technology with business needs.

Innovation & Optimization

Research emerging technologies (e.g., machine learning, computer vision) to enhance products.

Streamline workflows to improve efficiency and reduce costs.

Partnerships & Support

Collaborate with universities/research institutions on joint innovation initiatives.

Provide technical guidance to sales and customer support teams.

Compliance & Risk Management

Ensure adherence to Singapore/international technical standards.

Mitigate project risks through proactive planning.

Requirements

Education & Experience

Bachelor’s/Master’s in Computer Science, Electrical Engineering, Robotics, or related fields.

5+ years in robotics/tech roles, with 3+ years in leadership (e.g., Tech Lead, Project Manager).

Independent robotics development experience is highly preferred.

Technical Skills

Proficiency in robotics hardware/software, AI (ML, CV), ROS, embedded systems, or cloud platforms.

Industry Experience

Prior work in manufacturing/robotics preferred.

International project experience is a plus.

•Oversee daily engineering operations, including HVAC, electrical, plumbing, kitchen equipment, Laundry Machine and building systems

•Prepare and manage the engineering department budget (CAPEX & OPEX)

•Ensure full compliance with local regulations, fire safety, and environmental standards.

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems

• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency

• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives

• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution

• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks

• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance

• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements:

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then
eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Scope

Required Qualification: Marine Engineer Officer Class 4 / Class 5 Special Limit (Sailing experience)

Working Hours: Monday - Friday (0745-1745)

Location: On board vessel

As Chief Engineer of the craft your responsibilities and authority with particular reference to safety and pollution prevention include:

Duties and Responsibility

1. In full charge of all machinery and electrical installations on board and responsible for their proper functioning.

2. Familiarizing yourself with the company’s policy on safety and pollution prevention and company’s safety management system.

3. Familiarizing yourself with the relevant sections of the procedures manual.

4. Familiarizing yourself with official maritime circulars concerning safety and pollution prevention

5. Seeing to it that the relevant work instructions are effectively carried out.

6. Making sure that new engineers and crew understand the operating procedures of machinery and equipment relevant to their duties.

7. Knowing your craft in detail, including the propulsion and control systems, directional control system, the electrical installations and equipment, anti-pollution equipment, all piping systems, its safety equipment, alarm systems and damage control system.

8. Personally checking the propulsion and other machinery at start-up, regularly during operation and after shutting down and also checking and engine log book.

9. Seeing to it that the daily and periodical inspections are carried out in accordance with the relevant work instructions, and that safe working practice is followed.

10. Seeing to it that the preventive maintenance of machinery is carried in accordance with the relevant work instructions.

11. Ensuring that there is always sufficient fuel and lubricants on board. Updating records of consumption.

12. Carrying out minor repairs on board and keeping the company informed, through the master, of any major repairs and defects requiring attention by shore staff.

13. Ensuring that proper engineering watches are kept when underway and in port and be on duty on the bridge for bridge controlled machinery or in the engine room or its vicinity.

14. Giving clear and appropriate orders and instructions verbally supplemented by written instructions if necessary.

15. Reviewing with the relevant sections of the procedures manual and work instructions identifying any non-conformities and reporting them to DPA.

16. Ensuring that no oil is pumped into the sea and that oil residues and sludge are disposed of properly to shore facilities.

17. Ensuring that all engineering refuse is properly disposed ashore.

18. Participating in safety and emergency drills on board.

19. Reporting to the master any potential hazards identified on the craft.

RED an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients.

We now seek an experienced Technical Director - Electrical to be based in our Singapore office to inspire others. You will have the ability to run small and large sized projects, undertake a client facing role in the development, design, and co-ordination of engineering projects You will have experience in the delivery of data centres along with other sector experience including commercial, hotel, retail, and hotel design desirable.

Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio.

You will possess good commercial awareness, in addition to having robust technical knowledge relevant to building services design, and capable of incorporating those technologies into the hotel / hospitality and leisure sector. The position will ideally suit someone who is currently working in building service consultancy and is prepared to work ‘hands on’.

Technical Director - Electrical

Duties & Responsibilities

· Takes Team Management and leadership role in the development and design and coordination of engineering project services. Assists the Directors with Business strategy and management.

· Carries out cost and profit diagnosis on projects including feasibility studies and preparation of project fee proposals

· Working closely with clients and project team to establish project requirements

· Reviews status advised by project personnel and external parties and modifies schedules or plans as required. Prepares project reports for Management, Client or others.

· Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes

· Surveys tests and reports on existing electrical/mechanical installations

· Fiscal and commercial management of projects to ensure they return the target margin

· Leadership and hands on delivery of monitoring of construction and installation on projects

· Liaising with existing clients to establish long term relationships and future upcoming projects

· Liaising with future client prospects and general business development.

· Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements

· Represents Company at technical meetings with customers, professional teams and contractors teams

· Carries out engineering calculations to ensure drawings meet required robust industry and legal standards

· Hands on involvement in local office management in conjunction with other members of the senior management team

· Support clients in tender and procurement of MEP contractors and MEP equipment.

· Leads on the coordination of engineering services, together with hands on delivery of concept and details designs

· Ensures risk and performance monitoring analysis takes place through effective systems of internal control and delegation

· Mentoring and development of younger members of the engineering team

· Production of technical white papers to promote the technical capabilities of RED

· Hands on involvement in the sector management team in conjunction with other members of the team

· Surveys and due diligence reports of existing data centres

· Presenting technical papers at industry events where the opportunity arises Takes a holistic view in the selection and application of engineering concepts and solutions

· Takes a holistic view in the selection and application of engineering concepts and solutions

Skills / Qualifications

· BSc/BEng in appropriate engineering discipline/BEng General Building Services or have sufficient equivalent experience

· MCIBSE/MIEE or HND/HNC + appropriate experience or equivalent

· Chartered Eng status

· Significant experience of specification design for a range of building types

· Experience of having managed projects across the APAC Region (desirable)

· Sound knowledge & working application of key health and safety issues and legislation

· Appreciation & working knowledge of contract and business law

· Good understanding of bs standards/ Singapore/UK regulations/codes

· Experience and understanding of invoicing and credit control

· Background in consulting or construction preferred.

· Good understanding of international working and business operations of a global consultancy

If you think you have what it takes to join an award-winning team and help RED continue its exciting journey, we want to hear from you!

• Responsible to Master for the management of the engineering department and for the safe and efficient operation, maintenance and repair of the boilers, propulsion unit, and all cargo handling equipment and all machineries and electrical items onboard the vessel.
• Responsible for the vessel’s Planned Maintenance System, ensuring that PMS is carried out in accordance with Company’s guidelines.
• Responsible for ensuring that all engineering records are properly and accurately maintained at all times and reporting to Head Office on a regular basis.
• Responsible for the cleanliness and maintenance of all machineries and machinery spaces and all compartments throughout the ship that are used for the storage of tools, spare gear, engine stores, fuel, thermal boiler and lubricating oil required for the operation of the machinery.
• Responsible for the proper upkeep of Oil Record Book Part I, as per procedures at SOPM Vol. 4 Section 1.
• Keep the Master fully informed of problems with machinery or equipment and the implications on the vessel’s seaworthiness.

Operational Director and Technical Authority.

Experience:20–25+Years

Location: Singapore

Qualification: Bachelor’s or master’s degree in engineering (Instrumentation, Electrical, or Control Systems) or Cybersecurity / Computer Science

The Role Overview

We are seeking a senior leader to serve as a Principal Consultant, responsible for global operations, technical authority, and delivery across all OT domains (engineering, cybersecurity, and industrial digitalisation).

This role represents a rare combination of deep hands-on ICSS engineering expertise, Functional safety leadership, OT cybersecurity governance and Industrial digital transformation experience

You will provide end-to-end accountability across strategy, engineering governance, delivery execution, and organisational capability development in complex industrial environments such as FPSOs, LNG facilities, petrochemical plants, and refineries.

Expertise

Technical: Strategic Leadership & Technical Authority, Operations & Delivery Management, OT Cybersecurity & Risk Management, Engineering, Functional Safety & Assurance, Digitalisation & Industry 4.0, Business Development & Partnerships, Organisational Development

Operational: Oversee Daily Operations, Resource Management, Process Improvement, Team Leadership, Performance Monitoring, Collaboration, Budget Management, Quality Assurance

Key Responsibilities

1.        Operational Director

• Oversee Daily Operations: Manage and coordinate the daily activities of the organization to ensure smooth operations and efficiency.

• Resource Management: Allocate resources effectively, including manpower, material, and budgets, to maximize productivity and profitability.

• Process Improvement: Develop and implement operational policies and procedures to enhance systems and processes, ensuring compliance with legal regulations and internal standards.

• Team Leadership: Lead and mentor teams, fostering a productive work environment and encouraging employee development.
• Performance Monitoring: Monitor and evaluate team performance, providing coaching and feedback to improve efficiency and effectiveness.
• Collaboration: Work cross-departmentally to align operations with organizational objectives and maintain relationships with vendors and suppliers.

• Budget Management: Handle budgeting, forecasting, and resource allocation to meet strategic goals.
• Quality Assurance: Implement quality assurance measures and monitor production KPIs to ensure high standards of service and product delivery.

2.        Strategic Leadership & Technical Authority

• Define and execute global strategy across:
• OT Cybersecurity (CSMS, SOC)
• OT Digitalisation
• ICSS engineering governance

• Serve as Technical Authority across OT, ICSS, and Cybersecurity domains, providing independent technical assurance and approval
• Establish and govern engineering, safety, and cybersecurity frameworks aligned with:

• IEC 62443, IEC 61511/61508
• NIST, ISO/IEC 27001
• Major IOC/NOC/operator standards
• Provide technical direction and governance across global projects and operational assets.
• 3.        Operations & Delivery Management

• Lead global engineering and delivery teams across multiple regions
• Manage execution across:
• Design (FEED / Detailed Design / EPCI)
• Commissioning and startup
• Operational OT programmes

• Own delivery performance including:
• Revenue and cost management
• Resource planning and utilisation
• Schedule and quality control

• Lead technical bid development, proposals, and contract negotiations
• Standardise engineering deliverables, document control, and project governance aligned with ISO 9001

4.        OT Cybersecurity & Risk Management

• Lead design and implementation of OT Cybersecurity Management Systems (CSMS)
• Govern:
• Network segmentation (zones & conduits)
• Secure remote access and monitoring architecture

• Define and implement:
• Vulnerability and patch management
• Incident response frameworks

• Lead and facilitate risk assessments including:
• CyberPHA, CSHAZOP, HLRA, DLRA
• Ensure compliance with operator cybersecurity requirements and regulatory expectations

5.        Engineering, Functional Safety & Assurance

• Provide technical oversight across ICSS platforms and OT architecture (Purdue model)
• Govern development and approval of:
• Functional Design Specifications (FDS)

• Detailed Design Specifications (DDS)
• Control logic and system architectures
• Lead and facilitate:
• HAZOP / CHAZOP workshops
• Functional Safety Assessments (FSA Stages 1–3)
• SIL verification and validation
• Oversee FAT, SAT, commissioning, and system acceptance processes
• Govern. brownfield modifications, hot cutovers, and live system migrations

6.        Digitalisation & Industry 4.0

• Drive digital transformation initiatives including:
• Predictive maintenance (AI/ML)
• Digital Twin and simulation
• Unified Namespace (UNS) and data architecture
• IIoT and edge computing
• Govern data integration and interoperability using OPC-UA, MQTT, and modern industrial protocols
• Lead development of digital platforms and evaluate emerging technologies

7.        Business Development & Partnerships

• Lead technical solutioning and proposal development for major global clients
• Engage with senior stakeholders across operators, EPCs, and technology providers
• Establish and manage strategic partnerships with OEMs and technology vendors
• Identify and develop new business opportunities across OT cybersecurity and digitalisation

8.        Organisational Development

• Build and lead high-performance global teams
• Define competency frameworks, training, and certification programmes
• Establish operational systems including:
• Project governance frameworks
• Document management systems
• Engineering standards and workflows
• Drive continuous improvement aligned with ISO 9001 and ISO/IEC 27001

Job Requirements

Operational Director

• Developing and implementing company policies
• Supervising and training employees to complete tasks according to company standards
• Coordinating with department heads to achieve organizational goals

• Improving work processes to increase productivity or reduce waste
• Evaluating employee performance by tracking key performance indicators (KPIs)

• Identifying opportunities to increase revenue or connect with new customers

Technical Authority

• Strong knowledge of:
• OT cybersecurity frameworks (IEC 62443, NIST, ISO)
• Functional safety (IEC 61511 / IEC 61508)
• Engineering lifecycle standards and commissioning practices

• Hands-on expertise in:
• DCS, SIS, PLC, SCADA systems
• OT network architecture and industrial protocols
• Secure remote access, SIEM/SOC, and virtualisation environments
• Experiencewith major OEM platforms and industrial automation systems
• Exposure to Industry 4.0 technologies including AI/ML, Digital Twin, and IIoT
• Exposure to HAZOP, CHAZOP, PHA
• Experience with conducting FSA, OT Cybersecurity Risk assessment
• Certificates will be added advantage.

Job Objectives

The role of the Airline CSD is to collate and internally drive Airbus' Airline support and service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the Airline.

In-line with the Global Account Management (GAM) concept, the Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.

To achieve this the Airline CSD acts as the primary interface between Customer Services and the assigned Customers. The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development. 

The Airline CSD manages the relationship by establishing and maintaining direct contact with Customers, at management level within the Airline. Being aware of Customer Operational Performance, he/she will launch appropriate actions, where needed keep Airbus management aware of issues and actions taken, and involve all relevant departments within Customer Services or other directorates and Partners/Suppliers.

The Airline CSD ensures the implementation of Support Clauses in the Purchase Agreement, and in all subsequent Customer Services commercial agreements. In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Job Responsibilities

• Develop an Individual Customised Airbus' Airline "In-Service" Annual Strategy (through the S-Customer Core Team) aligned with Aircraft Sales Strategy (Customer Affairs).
• Manage the relationship with several customers with different sizes, cultures, structures, at various levels in the Customer organization, whilst working closely with Customer Affairs.  
• Provide timely support to Customer operational and commercial requests in a complex environment with many internal interfaces and without hierarchical authority. 
• Prepare Entry into Service of new Aircraft by assembling and managing a team to secure operator readiness for on-time entry into service of such aircraft.
• Identifying opportunities and promote new business for all Customer Services products and services. 
• Establish and Manage Customer debt recovery plan when necessary.
• Monitor, control and implement all Customer Services Sales Agreements and Purchase Agreements (including repair agreement and retrofit agreement). 
• In conjunction with the Services Sales Director for Chargeable Services (Customer Service Agreements), coordination of sold services follow-up via Upgrade Programme Managers, FHS Customer Programme Directors,  Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Account Directors etc.
• In conjunction with the Sales Support Director for Aircraft Support Package (Aircraft Purchase Agreements), identification and guidance on customer needs.
• In conjunction with the Field Service Manager, provide first line issue resolution and de-escalation.
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer ERM (SMM) / FRM (TRM) Events
• Provide timely and reliable information to Airbus higher management on the relationship with the customers and on critical issues
• Update reviews and reports as required
• Exercise commercial control and ensure that:
• Expenditures are within commercial commitments
• Commercial gestures are under control and minimised
• Overdue payments are made
• Close follow-up of contractual commitments is kept

Job Requirements

• Hold professional qualifications in aerospace engineering or a related discipline
• Have at least eight-years’ experience in the aviation industry
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness Have demonstrated high-level written and oral communication skills in English
• Possess strong interpersonal/negotiation skills in a multi-cultural environment
• Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Have demonstrated experience in leading and managing transverse teams and activities with no hierarchical authority.
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience
• Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility.

Bayes is representing an Engineering Consultancy on a Director-level QP Architect role. The role leads Building projects in the Singapore market

• The role requires a BOA (Registered in Singapore), Architectural Masters/Degree, from Engineering Consultancy or Design/Architectural Practice with above 15 years of senior-level experience
• Building/Property/Commercial Projects – To provide technical leadership and governance, supporting work winning, design, and multi-disciplinary delivery.
• Managing budgets and risks, and ensuring high-quality delivery while balancing client and internal needs.
• Act as the key point of accountability, aligning client requirements with technical execution and team performance.
• Identify and secure new business opportunities to support the consultancy’s growth in allocated market for Building/Property/Commercial

If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to koh.dickson@bayesrecruitment.com

Dickson Koh, EA Registration R1103367

www.bayesrecruitment.com

Bayes is representing an Engineering Consultancy on a Director-level C&S QP role. The role leads Building projects in the Singapore market, including Data-Centre typology

• The role requires a PEB (Registered in Singapore) with Masters/Degree, from Engineering Consultancy or Design/Architectural Practice with above 15 years of senior-level experience
• Building/Property/Commercial Projects – To provide technical leadership and governance, supporting work winning, design, and multi-disciplinary delivery. Data-centre experience is required
• Act as the key point of accountability, aligning client requirements with technical execution and team performance.
• Identify and secure new business opportunities to support the consultancy’s growth in allocated market for Building/Property/Commercial
• Provide expertise advice on design quality in projects and develop knowledge sharing capability within the teams.Recommend the needs of software/equipment to meet engineering works.
• Act as a technical adviser for junior colleagues in the design and project management of projects.

If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to koh.dickson@bayesrecruitment.com

Dickson Koh, EA Registration R1103367

www.bayesrecruitment.com