·        Degree in Information Technology, Computer Science, Engineering, or a related field.

· Minimum 5–8 years of experience in service delivery, operations management, or technical support environments.

· Experience managing mission-critical systems or large-scale enterprise platforms.

· Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

· Strong experience in incident management, problem management, and customer handling.

· Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

· Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

· Strong analytical, troubleshooting, and coordination skills.

·        Excellent communication and stakeholder management skills.

Duties & Responsibilities

• Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
• Gathers customer information thoroughly and effectively, accesses and satisfies client demands
• Educates the salon customers based on their real needs during their visit to the shop
• Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Attends to and communicates promptly to address customers’ queries at the most excellent approach
• Acknowledges and resolves customer feedback and concerns
• Knows products inside and out to answer product queries
• Communicates and coordinates with team and management
• Ensures customer satisfaction and increases customer retention
• Gathers customer satisfaction levels and feedback on customer services for continuous improvement
• Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Job Description & Requirements

• Assist with the efficient running of the laundry section as a Team Lead
• Operate and supervise the operation of laundry machinery as assigned
• Train and coach new laundry attendants
• Ensure and observe workplace safety practices
• Ensure and maintain cleanliness of working area
• Manage laundry attendants’ rosters and monitor the operation 
• Provide training to new staffs
• Perform laundry activities including (sorting linens, operate iron & folding machines, packing of cleaned linens)
• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our branches in a safe, courteous, and timely manner
• Establishing and maintaining excellent service during delivery
• To perform duties as tasked

• Delivery when required or delivery man on leave or MC.

• Able to work ot on weekend and split shift.

Responsibilities

Service Operations & Delivery

• Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

• Ensure system availability, operational stability, and compliance with

SLA/KPI requirements.

• Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

• Lead operational reviews and service governance meetings with customers.

Incident Management & Investigation

• Lead major incident handling, troubleshooting coordination, and service recovery activities.

• Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.

• Coordinate with technical teams for incident investigation, log analysis, and escalation management.

• Track incident trends and recommend improvement actions to reduce recurring issues.

Customer Management

• Act as the primary customer-facing representative for operational and service-related matters.

• Provide timely updates, incident communication, and operational reporting to customers.

• Build strong customer relationships and maintain customer confidence during critical situations.

• Support customer discussions on operational improvements, risk management, and service enhancement initiatives.

Reporting & Governance

• Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.

• Conduct regular service review meetings with customers and internal stakeholders.

• Ensure proper documentation of incidents, operational procedures, and escalation processes.

• Maintain audit readiness and operational compliance documentation.

Continuous Improvement

• Identify operational gaps and recommend process improvements.

• Drive automation, monitoring enhancement, and operational efficiency initiatives.

• Support system upgrades, patching activities , and operational readiness activities.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or related field.

• Minimum 5–8 years of experience in Service Delivery, Operations

• Management, or Technical Support environments.

• Experience managing mission-critical systems or large-scale enterprise platforms.

• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

• Strong experience in incident management, problem management, and customer handling.

• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

• Strong analytical, troubleshooting, and coordination skills.

• Excellent communication and stakeholder management skills.

• Able to work under pressure and manage critical incidents effectively.

Licence no: 12C6060

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Responsibilities includes:

• Responsible for daily operation and will assist Manager with daily operation.
• Serve food and beverages in a cheerful and professional manner.
• Demonstrate clear communication with customers.
• Perform other duties assigned by the Manager.

Job Requirements:

• Able to work in a fast-paced and exciting environment.
• A responsible team player with a positive attitude.
• Able to work shifts, including weekends and Public Holidays.
• Good knowledge, technique and passion for food and beverage.
• Relevant experience preferred.

For interested applicant, kindly email us at info@dozo.com.sg for interview.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.

Job Title: SAP ERP Service Delivery Manager

Job Description: SAP ERP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently.
• Must have experience in S/4HANA support.
• Logical and structured thinking.
• Motivated to learn new technology.
• Cloud experience.

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Beauty Training & Service Excellence Manager
• Working Location: Islandwide (City Hall, Dhoby Ghaut, Paya Lebar)
• Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
• Salary Package: Basic + Commission + Sales Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform a wide range of treatments (facials, slimming, and hair removal) to professional standards.
• Recommend and introduce suitable treatment packages and products to support clients’ results.
• Provide treatment services at different outlets when additional staffing support is needed.
• Build long-term client relationships by delivering consistently high service standards.
• Train beauticians on treatment procedures, equipment use, and consultation skills. Mentor beauticians to support skills development and assessments, and provide coaching and feedback.
• Create and update SOPs, training manuals, and evaluation checklists to ensure consistent standards.
• Review new beauty technologies, products, and treatment methods for possible use in the business.
• Test and improve treatment techniques to help clients achieve good and consistent results.
• Work with management to design service packages that match customer needs and market demand.
• Support recruitment by screening candidates based on technical skills and service approach.
• Support onboarding for new hires, including a structured training plan, initial certification, and alignment to service standards.
• Support retention by building a coaching culture with regular feedback, clear standards, growth pathways, and recognition of skill development.
• Monitor and review service quality across outlets to maintain consistent service standards.
• Conduct internal checks and put improvements in place when needed.

APPLY NOW!!!

• Minimum 10 years of hands-on experience in beauty therapy, including facials, slimming, and hair removal.
• At least 3 years of experience as a trainer, mentor, or coach in the beauty industry.
• Proven experience delivering training in the beauty industry.
• Recognised qualifications such as CIDESCO and/or CIBTAC

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81689 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Salary : Up to SGD 8000 (depending on overall skills and experience)

Cat 1 clearance required

Work location - Bukit Merah Area

Job Description

• Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure

• Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users

• Oversees and directs the day-to-day activities of an organization’s information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely

• Monitoring and Incident Manage the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues

• Ability to engage organization’s management

• Set guidelines, policies and procedures and drive the execution

• Able to manage multiple deadlines - self-starter, able to prioritize appropriately

• Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements

• Be proactive in highlighting potential issues or service improvement

• Provide supporting documentation, reports, and other information to management

• Expected to work during off-peak hours on system/maintenance activities

• Be a mentor to juniors    

Required experience and skills:

• High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation

• Preferably having technical background in EUC and server management

• 5 – 7 years of working experience in IT, out of which at least 3 years in a team management role

• Possess excellent client service skills

• Positive, resourceful, creative and detail-oriented

• Passionate toward new and existing technologies

• Be effective in interpersonal communication and problem solving

• Sharp technical, analytical, and holistic problem-solving abilities

• Independent, accountable, and take ownership

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.

Operations Manager

Job Responsibities:

• Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
• Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
• Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
• Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
• Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
• Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
• Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
• Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
• Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
• Any Ad-hoc task assigned

SDM

• Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
• Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
• Control scope changes through formal change requests, impact assessments, and approvals
• Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
• Prepare documentation for audits, inspections, and governance reviews.
• Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
• Recommend improvements to project delivery processes, tools, and templates.
• Monitor service performance and implement corrective actions to address service gaps or operational risks.
• Any Ad-hoc task assigned

Job Requirements

• Degree in Computing Science/Engineering, Information Technology/Business
• PMP certification would be an added advantage
• Minimum 4 years of project management experience
• Good knowledge of cabling infrastructure, internet networks, routers and switches
• Excellent interpersonal, presentation and project management skills
• Able to work independently with minimal supervision

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Corporate Secretarial Manager

• S$6,500 – S$7,500
• 5-day work week (Monday to Friday, 9:00 AM – 6:00 PM)
• Robinson Road, S068877

Join a well-established professional services firm that provides corporate secretarial, compliance, accounting, taxation, and business advisory solutions to a diverse portfolio of local and international clients.

We are seeking an experienced and driven Corporate Secretarial Manager to lead our Corporate Secretarial team and play a key role in delivering high-quality governance and compliance services to our valued clients.

What You'll Be Doing

As a Corporate Secretarial Manager, you will oversee the full spectrum of corporate secretarial functions and serve as a trusted advisor to clients on governance and regulatory matters.

Key Responsibilities

• Lead and manage a team of corporate secretarial professionals handling a portfolio of Singapore and offshore entities.
• Oversee company incorporations, annual compliance requirements, corporate restructuring exercises, share transfers, striking-off applications, and liquidation matters.
• Ensure full compliance with the Singapore Companies Act, ACRA regulations, and other applicable statutory requirements.
• Review and approve corporate secretarial documents, including board and shareholders' resolutions, meeting minutes, annual returns, and statutory filings.
• Provide strategic advice to clients on corporate governance, compliance obligations, and regulatory developments.
• Build and maintain strong client relationships, acting as the primary contact for corporate secretarial matters.
• Supervise client onboarding processes, including KYC/CDD reviews, risk assessments, and compliance checks.
• Monitor statutory deadlines and ensure timely submission of annual returns, resolutions, and regulatory filings.
• Oversee e-filings with ACRA, IRAS, and other relevant authorities.
• Ensure statutory registers, corporate records, and company databases are accurately maintained.
• Liaise with auditors, tax consultants, legal advisors, banks, regulatory bodies, and other stakeholders.
• Mentor, coach, and develop team members to support their professional growth and performance.
• Support business development initiatives and identify opportunities to expand services to existing clients.
• Participate in special projects, corporate exercises, and advisory engagements.
• Drive process improvements and strengthen internal controls to enhance operational efficiency.

What We're Looking For

• Experience in corporate secretarial management within a corporate services, accounting, legal, or professional services environment.
• Strong knowledge of the Singapore Companies Act, ACRA regulations, and corporate governance practices.