Total 3,073 security analyst job vacancies

My client is looking for an incumbent with 1–2 years experience to support the Japan trading and sales activities from Singapore

Location: Singapore

Team: Japan Securities Settlements Operations

About the Team

The Japan Securities Settlements Operations team supports Tokyo-based trading and sales desks, ensuring seamless securities and cash exchanges. Though the business is Japan-focused, the team operates out of Singapore, offering a global perspective and collaborative culture.

The position involves ensuring timely transaction delivery, maintaining operational controls to mitigate operational risks.

• Daily functions include high volume and constant liaising with agent banks, brokers and counterparties throughout the Japan market hours via telephone and emails. Pre-matching and fail trade management abiding to strict market cut offs, report preparation and break resolution are also part of the scope.

As an Operations Analyst, you’ll play a key role in ensuring smooth and timely securities transactions. Your responsibilities will include:

• Managing high-volume trade settlements and ensuring timely delivery
• Liaising with agent banks, brokers, and counterparties during Japan market hours via phone and email
• Handling pre-matching, fail trade resolution, and strict market cut-off adherence
• Preparing reports and resolving trade breaks
• Maintaining robust operational controls to mitigate risk

What We’re Looking For

• 1–2 years of experience in operations, preferably in finance or securities settlements
• Strong analytical and problem-solving skills with sharp attention to detail
• Excellent communication and relationship-building abilities
• Self-starter with a collaborative mindset and ownership of tasks
• Ability to manage multiple priorities in a fast-paced environment
• This is a 6 month renewable contract

Preferred Qualifications

• Fluent in Japanese (spoken and written) – highly preferred but not mandatory
• Exposure to equity products or prior experience in settlements

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Role Summary

We are seeking an experienced and highly motivated Senior Business Analyst to join our banking transformation team. The successful candidate will act as a functional Business Analyst within project teams, focusing on wholesale banking credit origination and early credit warning initiatives. The role will also drive AI-enabled business transformation by identifying opportunities to leverage Artificial Intelligence (AI), ensuring successful implementation, governance, and realization of business value.

Key Responsibilities

Business & Functional Analysis

• Gather, analyze, and document business requirements for credit origination and early credit warning systems.
• Conduct detailed functional analysis and translate business requirements into clear functional specifications.
• Facilitate workshops, interviews, and discussions with business users and stakeholders.

AI & Digital Transformation

• Assess existing business processes and identify opportunities to leverage AI and advanced analytics.
• Work with business stakeholders and data science teams to define AI use cases and success criteria.
• Monitor AI initiative progress and ensure realization aligns with project objectives and business outcomes.

Data Analysis & Insights

• Perform exploratory data analysis to identify trends, anomalies, patterns, and business opportunities.
• Analyze large datasets to support business decision-making and process optimization.

Experience

• Minimum 8 years of experience in the banking and financial services industry.
• Strong experience working as a Business Analyst in banking transformation or digitalization projects.
• Proven experience in credit origination processes within wholesale banking environments.
• Experience working with AI, analytics, or data-driven initiatives is highly desirable.
• Hands-on experience throughout the Software Development Life Cycle (SDLC).

Technical Skills

• Good understanding of:Web-based applications and APIsDatabases and SQLData warehousing conceptsData visualization and reporting tools

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Responsibilities:

• Manage product costing, standard cost updates, and inventory accounting activities to ensure accurate financial reporting.
• Analyze production and inventory variances, investigate discrepancies, and support cost control initiatives.
• Prepare monthly reports, KPI dashboards, forecasts, and operational analysis for management review.
• Partner with Production, Operations, and R&Dteams on inventory management, new product costing, and process improvements.
• Support month-end closing, inventory counts, BOM maintenance, audits, and other ad-hoc projects as assigned.

Requirements:

• Possess Degree in Finance/Accountancy
• Minimum 5 years of relevant experience
• Experience in manufacturing industry
• Excellent proficiency in PowerBI / MS Excel

Kindly email your resume in a comprehensive Word format to jacqueline.goh@talentvue.com.sg

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Senior Supply Chain Analyst is responsible for ensuring timely and reliable material supply to Production while optimizing inventory performance and supplier delivery. This role plays a key part in driving supply chain stability, continuous improvement, and cross‑functional alignment within a low‑volume, high‑mix manufacturing environment.

This position reports to the Senior Purchasing Manager, is part of the Purchasing team, located in Singapore, and will be an on‑site role.

In this role, you will have the opportunity to:

• Ensure continuity of material supply to Production by proactively managing demand fluctuations, applying Kanban pull systems, and partnering with Planning, Order Fulfillment, and Manufacturing to balance assurance of supply with inventory optimization.

• Lead supplier performance management initiatives, including driving on‑time delivery improvements, maintaining agreed safety stock levels, conducting supplier audits, and collaborating with suppliers to address demand variability, open liabilities, and forecasting accuracy.

• Drive inventory performance and improvement by implementing strategies to achieve target inventory levels and turns, applying IMAG methodology at Gemba, analyzing root causes of stock‑outs, and deploying sustainable countermeasures.

• Execute and improve daily supply chain operations, including purchase order management through dynamic Kanban processes, timely communication of supply risks, upkeep of daily management boards, and resolution of blocked invoices and past‑due purchase orders.

• Champion continuous improvement using Lean principles, leading kaizen events, standardizing work processes, and ensuring compliance with Quality, Environment, Health & Safety requirements.

The essential requirements of the job include:

• Diploma or Degree in Supply Chain, Engineering, Business, or a related discipline.

• Multiple years of relevant experience in supply chain, purchasing, or manufacturing operations, with exposure to demand management, inventory control, and supplier coordination.

• Working knowledge of SAP or equivalent ERP systems for purchasing, material planning, and supplier data management.

• Hands‑on experience with Kanban systems and inventory management methodologies

• Proficiency in Microsoft Office tools, particularly Excel, for data analysis, reporting, and operational tracking.

It would be a plus if you also possess previous experience in:

• Application of Lean tools such as Kaizen, Daily Management Systems, or standard work deployment.

• Working in regulated manufacturing environments with Quality Management System (QMS) requirements.

• Working experience in a high‑mix low‑volume (HMLV) manufacturing environment.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

• Conduct user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems.
• Liaise closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business functional requirements to technical requirements.
• Liaise closely with vendors in project implementation, integration, testing, application patches and upgrades.
• Be involved in various stages of the SDLC, and providing any application support, troubleshooting or liaison.
• Plan and coordinate end-user training for any IT system implementations or enhancements.

Requirements / Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or IT equivalent.
• Strong analytical and problem-solving skills as well as the ability to work independently.
• Meticulousness, Organized, Team player and as well as Good Articulation skills.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 2 years fixed term contract role.

What will you do?

The Full Stack Engineer is a pivotal role responsible for the end-to-end design, development, deployment, and maintenance of scalable, high-performance, and secure web applications.

This role combines application development (AI-assisted programming) with hands-on ownership of cloud infrastructure, ensuring reliable, secure, and scalable systems on Azure. The engineer would be working on PUB’s gen-AI assisted procurement-related web application as part of PUB’s AI initiative.

User Engagement & Requirements Gathering:

• Conduct user testing sessions to gather valuable feedback on application functionality and user experience.
• Actively engage with stakeholders and end-users to gather, refine, and translate product functionality requirements into technical specifications/ testable artifacts.

AI-Assisted Development & Code Quality:

• Own end-to-end application delivery (frontend, backend, and cloud), leveraging AI coding assistants to accelerate development while ensuring quality, scalability, and maintainability (DRY, modular design, separation of concerns).
• Build responsive, accessible, and performant web interfaces, using AI to speed up development while retaining full ownership of architecture and reusability.
• Design and operate secure, reliable, and observable backend services and APIs, guiding AI for boilerplate and tests while owning API contracts and data models.
• Review and validate all AI-generated code, identifying hallucinations, logic flaws, and maintainability issues before integration.

Cloud Architecture & Infrastructure:

• Own the end-to-end design, implementation, and operation of Azure infrastructure, ensuring solutions are secure, scalable, highly available, and compliant by design.
• Translate application and security requirements into well-architected Azure reference architectures, balancing performance, cost, and operational complexity.
• Design and implement secure network topologies, including segmented VNets, subnet strategies, private connectivity patterns (Private Endpoints, VNet Integration) to eliminate public exposure of critical services, and network security enforcement using NSGs
• Architect and deploy cloud-native application platforms, leveraging services such as:

1. Compute: Azure Kubernetes Service (AKS)
2. Integration: API Management (APIM)
3. Security: Key Vault, Managed Identities, Entra ID integration
4. Edge & Protection: Application Gateway, WAF
5. Storage: Azure Blob Storage, Azure PostgreSQL Flexible Server

• Implement secure-by-default infrastructure patterns, including secret management and end-to-end encryption (in transit and at rest)

DevOps:

• Design, implement, and maintain full-stack CI/CD deployment strategies and pipelines, ensuring automated, compliant, and efficient release processes.

Testing & Quality Assurance:

• Establish comprehensive automated test strategies, including unit, integration, and end-to-end testing, ensuring high code coverage.
• Resolve all identified software defects, bugs to maintain application stability and integrity.

Security & Compliance:

• Ensure adherence to IM8 compliance requirements and any other emerging organizational compliance mandates.
• Implement and maintain comprehensive full-stack security measures, including robust authentication, authorization, API security, and frontend security best practices.
• Establish regular SAST, SCA, container image, vulnerability scans and other regular security related scans and resolve identified security vulnerabilities according to compliance timeline.

Requirements

What are we looking for?

Full Stack Development:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines.
• Experience with Git and modern branching workflows (GitFlow, trunk-based development).
• Strong proficiency in both frontend and backend development.
• Strong understanding of software engineering best practices (DRY, single responsibility principle, meaningful abstraction, testability) and the ability to enforce these standards within an AI-augmented development workflow.
• Strong code review instincts — can catch hallucinations, logic errors, and security issues in AI output
• Working in an agile release model, engineers must be adaptable and proactive to evolving requirements and user feedback.

Technologies:

• Next.js, TypeScript, React.js, UI component libraries (e.g., ShadCN, Tailwind CSS).
• Experience with relational databases

Security & Compliance:

• Experience with IM8 compliance and system commissioning for government projects
• Strong knowledge of frontend security (CSP, CORS, XSS prevention).
• Experience with backend security (OAuth, JWT, API rate limiting, encryption).
• Familiarity with cloud security (IAM, Secrets Management, OWASP Top 10).

DevOps & Infrastructure:

• Proven experience setting up and managing Azure infrastructure (refer to Azure services listed in the Cloud Architecture & Infrastructure of Key Responsibilities).
• Experience with CI/CD pipelines using GitLab CI
• Experience with containerization and orchestration (Docker, Kubernetes).

Software Quality & Testing:

• Experience with unit and integration testing (Jest, Cypress, Playwright, Pact).
• Backend testing using Postman, Supertest, contract testing.

Observability & Monitoring:

• Experience implementing application performance monitoring (APM) tools (Prometheus, OpenTelemetry).
• Knowledge of logging frameworks (ELK Stack, Loki, Fluentd) to track and debug issues across distributed systems.

Backend Scalability & API Design:

• Strong experience in API design principles
• Knowledge of API rate limiting, caching strategies (Redis, Varnish), and performance optimizations.
• Familiarity with backend service scalability strategies (horizontal scaling, autoscaling, load balancing).

Bonus Experience (Added Advantage):

• Experience with government procurement processes
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Security Engineer Associate

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Location: Changi AIrport
Salary: $2,800 – $3,100 per month
Working days: 4 days work 2 days off OR 5 days work 1 day off

Responsibilities
• Manning of static/access control points
• Checking of passes and other documents at static/access points
• Screening and checking of all personnel and vehicles entering and exiting the premises
• Patrolling and guarding client’s personnel and properties
• Operating metal/explosive detectors/x-ray machines at checkpoints
• Issuing of visitor/contractor pass in exchange for their identification cards
• Attending to alarm activation
• CCTV Monitoring
• Responding to incidents such as unattended bags, etc.
• Maintaining records of all incidents
• Checking of boarding, staff, and valid entry passes

Benefits
• Full-time: Attractive salary package – Up to SGD3,600*
• 12hrs shift work (can be rotating or perm)
• Joining bonus up to $3500*
• Yearly Increment*
• Fully sponsored WSQ certified security training
• Comprehensive medical and dental benefits, etc

Job Responsibilities include:

· Desktop, server, network, IT support and security related matters.

· Audit and enforcement of IT assets, security, standards, policies, and compliances.

· Network and Infrastructure:

o general upgrades, changes, maintenance, and relocations.

o network, server, server cluster administrations and security.

· Support and participation in new business-related initiatives as required.

· Ad-hoc tasks as assigned.

Job Requirements

· NITEC/Diploma or equivalent in Information Technology or related fields.

· Practical knowledge in the following areas, preferably with relevant certifications:

o MS Enterprise Solutions, e.g. Office 365, Azure, Network & Server Services.

o Enterprise and Cyber Security, e.g. APT, CIP, mainstream security devices.

· A well-natured and constructive team player with a highly positive attitude that could thrive under pressure.

· At least 6 months internship experience in IT/Cyber security.

· Experience with DNS, WAF, Web Servers operations, VMware and hypervisor would be an added advantage.

· Candidates with internal support experience is preferred.

· As this role involves interaction with colleagues in Taiwan, proficiency in spoken and written Mandarin is beneficial.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)

About the Company

Premier financial organization focused on high-standard regulatory compliance and risk management.

About the Job

• Plausibility Verification: Critically evaluate the client’s Source of Wealth (SoW) narrative to ensure it is logical and consistent with their profile.

• Independent Corroboration: Cross-reference client declarations against third-party evidence, such as public registries, audited financial statements, and tax records.

• Risk Assessment: Focus on high-risk factors and material wealth components, ensuring all findings align with Enhanced Due Diligence (EDD) standards.

• Stakeholder Collaboration: Partner with Relationship Managers (RMs) and Front Office teams to clarify deficiencies in documentation and refine wealth write-ups.

• Audit Trail Management: Maintain meticulous records of the corroboration process, documenting the rationale for accepting or escalating specific wealth profiles.

• Continuous Monitoring: Support the ongoing review of client profiles, identifying material changes that may trigger a reassessment of risk levels.

Skills and Requirements

• Regulatory Expertise: In-depth understanding of AML/CFT frameworks (e.g., MAS guidelines, FATF standards) and SoW/SoF corroboration requirements.

• Analytical Mindset: Exceptional ability to synthesize complex financial data from multiple sources to detect inconsistencies or red flags.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

• 12 Month Contract with Global MNC
• Prestigious KYC / SOW Remediation Program
• Immediate Start can be Available and Preferred
• Source of Wealth investigation experience within a Banking environment is required.
• Salary to $7,000 per Month

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

About the Role

We are seeking an experienced Business Analyst Lead to support strategic initiatives within Corporate & Investment Banking (CIB). The successful candidate will possess deep domain expertise across Transaction Banking, Trade Finance, Lending, Markets, and Financial Markets products, with the ability to drive business and operational transformation initiatives across the end-to-end product lifecycle.

This role requires a highly independent and self-driven individual who can engage stakeholders across front, middle, and back-office functions, identify root causes of business issues, and drive the implementation of operational frameworks and process improvements.

Key Responsibilities

• Lead business analysis activities across Corporate & Investment Banking initiatives.
• Engage stakeholders across Front Office, Middle Office, Operations, Risk, Compliance, Finance, and Technology teams to gather, analyse, and document business requirements.
• Develop a comprehensive understanding of end-to-end CIB product lifecycles, from client onboarding and prospecting through trade execution, settlement, servicing, billing, and reporting.
• Analyse complex business problems, identify root causes, and propose practical solutions to improve operational effectiveness.
• Drive business process improvements, governance frameworks, operating models, and control enhancements.
• Facilitate workshops, stakeholder discussions, and requirement gathering sessions across multiple business functions.
• Produce high-quality business requirements documents, process maps, gap analyses, impact assessments, and functional specifications.
• Support change management activities and ensure successful implementation of business initiatives.
• Collaborate with cross-functional teams to ensure alignment between business objectives and delivery outcomes.
• Act as a trusted advisor to senior stakeholders on CIB business processes and operational best practices.

Required Skills & Experience

• Bachelor's Degree in Business, Finance, Banking, Economics, Information Systems, or a related discipline.
• Minimum 15 years of Business Analysis experience within Corporate & Investment Banking.
• Strong domain expertise across:Transaction BankingTrade FinanceLendingMarkets / Financial MarketsCash ManagementCorporate Banking Operations
• Proven experience working across front-to-back office functions.
• Strong understanding of the complete CIB product lifecycle, including:Client onboarding and prospectingProduct setupTrade executionOperations processingSettlement and servicingBilling and revenue management
• Experience working with CIB platforms and processes, including Client Due Diligence (CDD), KYC, onboarding, and related operational workflows.
• Demonstrated ability to independently investigate issues, identify root causes, and drive resolution.
• Strong stakeholder management and communication skills with experience engaging senior business stakeholders.
• Experience leading operational transformation, process improvement, governance, and framework implementation initiatives.
• Ability to work independently with minimal supervision in a fast-paced banking environment.

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Location: Pasir Panjang

Working Hours: 8.30am to 5pm (Mon - Thurs), 8.30am to 4pm (Fri)

A. Cost Allocation & AP Coordination

• Ensure accurate cost coding for all crew salary components and related expenses.

• Coordinate with Finance (Accounts Payable) to ensure timely and accurate invoice posting.

• Clarify discrepancies between Crewing records and AP postings.

• Maintain accurate documentation for audit purposes and month-end closing.

B. Data Preparation& Cost Analysis

• Perform monthly actual vs budget variance analysis for crew-related costs across vessels.

• Identify cost overruns, abnormal trends and pro-actively flag issues to Fleet Crewing Manager.

• Assist in preparation of crew forecasts and budgets.

• Assist in preparing vessel summary reports for management review.

C. Payroll Processing(backup role)

• Assist the Payroll Officer in generating monthly crew payroll across assigned vessels.

• Verify crew home allotment instructions and payment requests.

• Check reimbursement claims and prepare submissions for processing.

• Ensure all payroll entries comply with SEA contract terms and are correctly entered into CFM.

D. Administrative & Support Responsibilities

• Maintain updated crew payroll files, allotment records and supporting documents.

• Work closely with Crewing Officers, manning agents, and Finance departments for required information.

• Participate in process improvements related to payroll and documentation workflows.

•Perform any additional duties assigned by the Fleet Crewing Manager.

Requirements

• Minimum Diploma or equivalent
• Experience in handling data analyst for department (micro level)
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Our client is a well-established international life insurer with over 125 years of presence in Singapore, operating as part of a globally recognised financial services group headquartered in North America. They offer a comprehensive suite of life insurance, health, retirement, and wealth management solutions serving individual, group, and high-net-worth client segments across Singapore.

The organisation is currently in an active phase of operational transformation, having recently invested in building a dedicated AI and automation capability to modernise its underwriting, policy servicing, and back-office operations. This creates a strong environment for SMEs who are keen to contribute to meaningful process re-engineering and system improvement initiatives rather than purely steady-state operations work.

Regulated by MAS, the business maintains a strong compliance and governance culture, and places significant emphasis on service excellence and continuous improvement across all operational functions.

New Business (Insurance Operations Business Analyst)

You will serve as the functional SME for New Business operations, supporting process re-engineering, system enhancements, and change management initiatives to drive operational efficiency across the end-to-end policy onboarding lifecycle.

• Serve as the operational SME for new business workflows spanning e-submission, underwriting support, document verification, risk assessment, and policy issuance across individual and group life products
• Map and design customer journeys across new business platforms and back-end systems; identify process gaps and recommend system enhancements to improve straight-through processing (STP) rates and issuance turnaround
• Gather and validate business requirements from distribution, underwriting, compliance, and IT teams; contribute to BRD sign-off, UAT planning and execution, and post-implementation review
• Support product development initiatives by defining system and process requirements for new product launches, performing impact analysis on existing workflows, and ensuring readiness for production rollout
• Ensure all process and system changes comply with regulatory requirements and internal risk controls; support internal and external audit activities
• Provide training and operational guidance to staff and distribution partners on new business rules, process changes, and system updates

Requirements:

• Minimum 5 years of insurance operations experience with hands-on knowledge of new business and policy issuance processes
• Familiarity with core policy administration systems; strong documentation and stakeholder engagement skills
• Able to onboard in July 2026