Total 3,960 security analyst job vacancies

The Opportunity

We are looking for a commercially driven Sales Manager to grow new business opportunities and strengthen key customer relationships across Singapore.

This is a role suited for someone who understands technical solution selling, project environments, and long-term account development within security systems, Extra Low-Voltage(ELV), or infrastructure-related industries.

You will work closely with management, engineers, and operations teams to develop practical, compliant, and buildable solutions for customers operating in critical environments.

Key Responsibilities

• Build and grow customer relationships across healthcare, commercial, and institutional sectors
• Drive opportunities from engagement through quotation, tender, negotiation, and award
• Work with internal teams to develop practical security and ELV solutions
• Identify new business, upgrade, and maintenance opportunities

Requirements

• Minimum 5 years of experience in security systems, ELV, technical project sales, or related industries
• Proven experience in business development, tender submissions, quotations, and commercial negotiations. Strong communication, relationship management, and stakeholder engagement skills
• Experience working in hospitals, healthcare facilities, or other live operational environments will be an advantage
• Familiarity with CCTV, access control, intercom, alarm, or integrated security systems preferred
• Applicants should currently reside in Singapore. Preference will be given to Singapore Citizens and Permanent Residents.

This is a key role with high career growth potential with the opportunity to work with an experienced and technically strong teams. At the same time, we provide a stable environment for our team.

About Multidata

Multidata Engineering is a Singapore-owned engineering company with over 30 years of experience delivering integrated security and communications systems across healthcare, commercial, institutional, and public-sector environments.

Over the past three decades, the company has built a stable operational foundation and long-term customer relationships supporting mission-critical environments where reliability and execution standards matter. Our teams continued supporting critical operational environments throughout the COVID period, reflecting the company’s long-standing role in essential infrastructure support.

As part of its next phase of growth and strategic expansion, Multidata is strengthening its commercial capabilities and expanding its market presence across Singapore.

We specialise in surveillance, access control, intercom, alarm, and critical communications systems, supporting customers from system design and integration through to upgrades, maintenance, and long-term operational support.

As part of our continued growth and commitment to strengthening our project delivery capabilities, we are creating a new Project Engineer position within our engineering team.

This role is suited for a technically competent and organised individual who enjoys balancing engineering, project coordination, and site execution responsibilities. You will work closely with project managers, customers, consultants, vendors, and subcontractors to ensure projects are delivered safely, on schedule, and to the required quality standards.

The role provides exposure to the full project lifecycle, from project planning and technical documentation through installation, testing, commissioning, and handover. It is an excellent opportunity for engineers seeking to develop towards senior engineering or project management roles.

Key Responsibilities

• Coordinate and manage day-to-day project execution activities for security systems projects
• Prepare and manage engineering drawings, technical submissions, project documentation, and progress reports
• Coordinate with customers, consultants, vendors, subcontractors, and internal teams to ensure timely project delivery
• Plan and supervise installation, testing, commissioning, and system handover activities
• Monitor project schedules, manpower deployment, materials, and site progress
• Ensure compliance with customer requirements, technical specifications, workplace safety regulations, and company procedures

Requirements

• Diploma or Degree in Electrical Engineering, Electronics Engineering or related disciplines
• Fresh graduates and early-career engineers are welcome to apply
• Experience in CCTV, access control, intercom, alarm systems, or integrated security systems will be advantageous
• Strong organisational, problem-solving, and communication skills
• Comfortable working in a digitalised environment
• Applicants must currently reside in Singapore. Preference will be given to Singapore Citizens and Permanent Residents.

About Multidata

Multidata Engineering is a Singapore-owned engineering company with over 30 years of experience delivering integrated security and communications systems across healthcare, commercial, institutional, and public-sector environments.

Over the past three decades, the company has built a stable operational foundation and long-term customer relationships supporting mission-critical environments where reliability and execution standards matter. Our teams continued supporting critical operational environments, reflecting the company’s long-standing role in essential infrastructure support.

As part of its next phase of growth and strategic expansion, Multidata is strengthening its commercial capabilities and expanding its market presence across Singapore.

We specialise in surveillance, access control, intercom, alarm, and critical communications systems, supporting customers from system design and integration through to upgrades, maintenance, and long-term operational support.

www.multidata.com.sg

• MNC Company
• Basic $2500 - $2800 + Incentive + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: 12 Hours Rotating Shift: 7.30am-7.30pm, 7.30pm-7.30am (16 Shifts a month)

Job Responsibilities:

• Responding to intrusion alarm system activation
• Performing maintenance service, commissioning of alarm systems
• Attending to customer request on alarm and card access systems
• Conducting patrols at night
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Higher Nitec in Electrical Engineering, Electronic & Computer Engineering, Mechanical Engineering, and other related fields
• Possess at least 1- 2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Lead and manage SOC team resources to ensure 24x7 security event monitoring, incident response, and timely escalation of cyber threats.
• Maintain and enhance SIEM/SOAR platforms, including fine-tuning detection rules, log ingestion, and ensuring high availability and disaster recovery.
• Lead forensic investigations, threat hunting for IOCs and TTPs, and drive end-to-end SOC capability uplift projects.
• Prepare and present detailed incident reports, including root cause analysis and remediation recommendations, to management.

Requirements:

• At least a degree in Computer Science or related certifications.
• Strong hands-on expertise in SIEM/SOAR operations, incident response methodologies, and defence solutions across host-based and network-based layers.
• Familiarity with Singapore regulatory frameworks (Cybersecurity Act 2018, MAS TRMG, CCoP) and industry frameworks such as MITRE ATT&CK, OWASP Top 10, and Cyber Kill Chain.
• Proven team leadership with direct reporting experience.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

About the Role:

We are seeking a hands-on Cyber Security Firewall Engineer to provide operational support and security platforms. The ideal candidate will be experienced in managing Fortinet FortiGate and Palo Alto Networks firewalls, with foundation in network security, policy management, and incident response.

Key Responsibilities:

Firewall Operations (Fortinet & Palo Alto)

• Manage firewall rules creation, change requests, rule optimization, NAT/VPN configuration and firmware upgrades.

• Monitor traffic, identify anomalies, and remediate security events.

• Maintain HA configurations, routing and logging integrations.

• Support audits and evidence collection for regulatory/compliance requirements.

Tripwire

• Administer policies, baselines, agents, alerts, and remediation workflows.

• Investigate integrity violations; tune rules to reduce false positives.

Imperva (DB Security/DAM)

• Configure security policies, signatures, profiles, and exceptions.

• Monitor application-layer attacks; tune rules to balance protection and usability.

• Support database activity monitoring policies and reporting where applicable.

• Security Monitoring & Incident Response

• Triage alerts conduct root-cause analysis, and coordinate remediation.

Required Qualifications:

Hands-on expertise with:

• Fortinet FortiGate (policies, VPN, routing, HA, SD-WAN, logging).

• Palo Alto Networks firewalls (policies, NAT, App-ID, User-ID, Panorama).

• Tripwire (Hice to Have).

• Imperva (Hice to Have).

• Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, NAT, SSL/TLS, DNS ).

• Experience in incident response, change management, and documentation.

• Ability to work independently with a focus on accuracy, speed, and risk reduction.

Preferred Certifications (Nice to Have)

Fortinet NSE 4–7, Palo Alto PCNSA/PCNSE, Imperva Certified Professional.

Soft Skills

• Clear communication with stakeholders and change advisory boards.

• Structured problem-solving and risk-based decision-making.

• Ownership mindset with strong time management for a contract environment.

Deliverables & KPIs

• Firewall rules changes are accordance to requests.

• Successful completion of firmware upgrades and config backups with rollback plans.

• Updated Tickets, network diagrams, and change records.

• Handover documentation and knowledge transfer at contract end.

Tools & Environment

• FortiGate / FortiManager / FortiAnalyzer

• Palo Alto NGFW / Panorama

• Tripwire Enter

Working hours :

8:30am to 6pm (Monday to Friday) onsite, no hybrid option.

Working Hours

12-hour rotating shifts (Rostered)

• 8:00am – 8:00pm
• 8:00pm – 8:00am

3–4 working days per week, including weekends and public holidays. Shift schedule will be rostered based on operational requirements.

Job Summary

Support hospital safety and security operations by monitoring premises, responding to incidents, and ensuring a safe environment for patients, visitors, and staff.

Key Responsibilities

• Conduct routine patrols and monitor security-related equipment
• Respond promptly to incidents and provide assistance when required
• Investigate incidents and gather relevant information from involved parties
• Identify and report fire safety hazards or security concerns
• Support mortuary transfer procedures within the hospital
• Maintain accurate documentation and incident reporting
• Support operational and ad-hoc duties as assigned

Requirements

• Minimum GCE ‘N’ Level qualification
• At least 3 years of relevant security experience
• Valid Security Licence registered with Police Licensing & Regulatory Department (PLRD)

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

Key Accountabilities

• End-to-End Business Analyst Solution Ownership
• Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
• Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
• Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.
• Business Analysis & Regulatory Alignment
• Lead structured analysis of business needs, operational processes, and regulatory obligations.
• Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
• Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
• Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.

COTS, Vendor & Tender Governance

• Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
• Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
• Delivery, Testing & Implementation Assurance
• Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
• Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
• Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
• Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.

Required Qualifications
Experience & Profile

• Minimum 5+ years’ experience as an IT Business Analyst or equivalent.
• Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
• Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
• Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.

Core Capabilities

• Advanced requirements engineering and documentation discipline.
• Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
• Effective stakeholder engagement across business, compliance, IT, and vendors.
• High attention to detail, resilience, and accountability in audit-heavy environments.
• Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.

Certifications

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Job Description

• Collate and manage all the details regarding the application for the assigned business vertical. Information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Team oriented and ability to work under pressure.
• Excellent execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent communication and interpersonal skills.
• High level of accuracy & attention to detail.
• Knowledge of JIRA and SQL would be good to have

IInterested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Mandatory Requirements

• Bachelor’s degree in IT, Business, Data, or a closely related field

• 3–5 years of hands-on experience in Business Analysis or IT product/system delivery

• Proven track record in requirements elicitation, cross-functional stakeholder management, and system/product delivery

• Working proficiency in Agile/Scrum delivery frameworks, backlog management, and iterative release practices

• Solid understanding of SDLC, cloud/SaaS environments, API/system integration concepts, and data governance/compliance basics

• Hands-on proficiency with core delivery & BA tools: Jira, Azure DevOps, Confluence, Visio/Lucidchart, Excel, SQL, and Power BI/Tableau

• Demonstrated ability to apply BABOK standards, BPMN process modeling, and end-to-end requirements traceabilityBABOK standards, BPMN process modeling, and end-to-end requirements traceability

Key Responsibilities

• Analyze current/future-state business processes, data flows, and systems to identify gaps, root causes, and viable solution pathways

• Lead the full requirements lifecycle, translating business needs into user stories, epics, features, and functional/non-functional specifications

• Facilitate cross-functional workshops, design sessions, and decision forums to align business intent with technical execution• Identify workflow inefficiencies and recommend digital/AI-driven improvements (RPA, low-code, BI dashboards) to drive efficiency, cost savings, and compliance

• Partner with Product Owners to prioritize and refine backlogs; support Agile/Hybrid sprint planning, refinement, reviews, and release planning

• Define acceptance criteria, coordinate User Acceptance Testing (UAT), manage defect resolution, and validate delivered solutions against business requirements

• Drive change management by assessing adoption risks, supporting training/communications, and ensuring successful rollout and user adoption of new systems/processes