Job Overview
We are seeking a dedicated and customer-focused Restaurant Captain to oversee the daily front-of-house operations and ensure an exceptional dining experience for our guests. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. The Restaurant Captain will be responsible for supervising service staff, maintaining service standards, and supporting the management team in achieving operational excellence.
Key Responsibilities
Service Operations:
• Supervise and coordinate the activities of service staff during daily operations.
• Ensure guests receive prompt, courteous, and professional service at all times.
• Monitor dining areas to maintain cleanliness, presentation, and service quality standards.
• Assist in table allocation, reservations, and guest seating arrangements.
• Coordinate effectively with the kitchen and service teams to ensure smooth order flow and timely food delivery.
• Handle guest requests, inquiries, and complaints professionally and efficiently.
Team Leadership:
• Guide, train, and motivate service staff to maintain high standards of performance.
• Conduct daily briefings to communicate operational updates and service expectations.
• Monitor staff attendance, grooming, discipline, and overall professionalism.
• Assist management in evaluating staff performance and identifying training needs.
• Promote teamwork and a positive working environment.
Customer Experience:
• Ensure a consistently high level of customer satisfaction.
• Build positive relationships with guests and encourage repeat business.
• Address customer feedback promptly and escalate concerns when necessary.
• Assist in implementing service improvement initiatives.
Operational \& Administrative Duties:
• Ensure compliance with company policies, service procedures, and operational standards.
• Monitor inventory levels of service-related items and report replenishment requirements.
• Assist in preparing daily operational reports and shift handovers.
• Support management during audits, inspections, and special events.
Compliance \& Safety:
• Ensure compliance with food safety, hygiene, workplace safety, and health regulations.
• Maintain cleanliness and safety standards within all dining and service areas.
• Ensure proper handling of food and beverages in accordance with company and regulatory requirements.
Requirements:
• Minimum 5 to 8 years of experience in the Food \& Beverage industry, preferably in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple responsibilities effectively.
• Familiarity with POS systems and restaurant operations.
• Willingness to work shifts, weekends, and public holidays.
• Knowledge of food safety and hygiene standards.
• Multilingual proficiency is an advantage.
Why Join Us?
• Be part of a dynamic and growing hospitality organization.
• Opportunity to work with an experienced and professional team.
• Competitive salary and benefits package.
• Career growth and advancement opportunities.
• Positive and supportive work environment.
