Total 1,687 it auditor job vacancies

Employment Type: 2-year contract (Renewable)
Location: Science Park (Nearest MRT: Kent Ridge)
Work Hours: 3 rotating shifts (Mon–Fri)

• 8:00 AM – 5:30 PM
• 8:30 AM – 6:00 PM
• 9:00 AM – 6:30 PM

Job Overview

• This role will require to handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support
• Accompany vendors to restricted area
• Onboarding users device

Key Responsibilities

1. IT trained with IT frontline experience.
2. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
3. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.
4. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
5. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
6. Network troubleshooting, both wired and wireless using Fluke testing device.
7. Verification of whitelisted USB device and to perform whitelisting of USB device
8. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
9. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems
10. Removal and Secure Erasing of storage media for write off
11. Secure Token connectivity issue
12. Password reset for corporate user accounts
13. Expected to move IT equipment with the proper handling tool

NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me,etc)

Approved phone listing:

• Apple iPhone
• Samsung Galaxy Series
• Sony
• LG
• Google Pixel Series

Employment type - 1-year contract (Renewable)

Eligibility: Singaporean only

Role Overview

As a Data Engineer, you will design, build, and operate scalable, secure, and high-performance enterprise data platforms and ETL pipelines that enable analytics, reporting, and data-driven decision making. You will play a key technical role in delivering end-to-end data pipelines, analytics platforms, and integration solutions across hybrid and cloud environments, including Government Commercial Cloud (GCC) and MINDEF Commercial Cloud (MCC).

You will work closely with data and solution architects, business stakeholders, and infrastructure teams to translate requirements into robust, production-grade data solutions.

Job Responsibilities

1.     Data Engineering &Platform Design

·      Design and develop scalable and reliable data pipelines.

·      Build enterprise data platforms, including data warehouses, data lakes, and lake houses.

·      Implement cloud, hybrid, and on-premises data architectures aligned with enterprise standards.

2.     Data Integration &ETL/ELT

·      Lead ETL/ELT pipeline development with Talend as a core and highly preferred platform. Experience with other ETL/ELT tools will be considered.

·      Integrate structured, semi-structured, and unstructured data sources.

·      Implement and maintain data quality, validation, and error-handling frameworks.

3.     Storage & Data Management

·      Design and manage data storage solutions with a strong emphasis on object storage, data quality, and data governance.

·      Implement and maintain data lifecycle management and cost-optimization strategies.

·      Ensure data lineage, traceability, and auditability.

4.     Analytics Enablement& BI Integration

·      Engineer analytics-ready data models for reporting and self-service analytics.

·      Enable BI Dashboards, Reports, and analytics through performant and governed data pipelines.

5.     Security, Governance& Compliance

·      Ensure compliance with government security and privacy requirements.

·      Implement and maintain encryption, access controls, and secure data handling practices.

·      Implement and maintain security policies and procedures for the system

Job Requirements

Education - Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.

Core Technical Skills

• Strong hands-on data engineering experience
• Expertise in ETL/ELT with Talend (highly preferred)
• Experience with data warehouses, data lakehouses, data lakes, and object storage systems
• Qlik Sense Enterprise integration experience (highly preferred)
• Strong SQL and Python skills

Experience & Security Requirements

• Minimum 3+ years of experience in enterprise data engineering roles
• Prior CAT 1 / G50 security clearance(mandatory)
• Previous experience delivering MINDEF projects (mandatory)

Manage and maintain the company's IT infrastructure, including servers, computers, networks, printers, and communication systems.

Provide technical support and troubleshooting assistance to employees regarding hardware, software, and network-related issues.

Monitor system performance and implement improvements to optimize efficiency and reliability.

Install, configure, and maintain operating systems, business applications, and security software.

Manage user accounts, access controls, email systems, and data security policies.

Develop and implement IT policies, procedures, and best practices.

Ensure data backup, disaster recovery, and business continuity plans are in place and regularly tested.

Monitor cybersecurity threats and implement preventive measures to protect company systems and data.

Coordinate with external IT vendors and service providers for system maintenance and technical support.

Evaluate and recommend new technologies, software solutions, and IT equipment to support business growth.

Maintain IT asset inventory and oversee procurement of hardware and software.

Prepare IT-related reports, budgets, and system documentation for management review.

Train employees on IT systems, cybersecurity awareness, and technology best practices.

Ensure compliance with company policies and applicable data protection regulations.

Singaporean only

Role Overview

The IT Security Engineer will be responsible for implementing, operating, and supporting security controls for mission-critical systems within a secured environment.

This role covers both:

Day 1 Security (Build / Project Implementation)

Day 2 Security (Operations / Production Support)

The Security Engineer will work closely with Security Leads, Infra, System, and Software teams to ensure compliance with government security policies and standards.

Key Responsibilities

Day 1 – Project / Implementation Security

1. Security Implementation & Engineering

Implement security architecture and controls as designed by Security Leads/Architects

Support system, application, and infrastructure security configurations

Assist in threat modelling and risk assessment activities

Translate security requirements into technical implementation across platforms

2. Compliance Support

Support compliance with:

IM8 / Government security policies

Whole‑of‑Government (WOG) security requirements

PDPA (where applicable)

Assist in preparation and documentation for:

Security Risk Assessments (SRA)

Vulnerability Assessments (VA)

Penetration Testing (PT)

Maintain security documentation and evidence for audits

3. DevSecOps & Secure Development

Implement and maintain security tools in CI/CD pipelines:

SAST, DAST, SCA, container scanning

Monitor and triage findings, and work with developers on remediation

Support secure coding practices and DevSecOps adoption

Assist in API security, secrets management, and secure communications setup

4. Security Testing Support

Support coordination and execution of VA/PT activities

Track vulnerabilities and ensure timely remediation

Assist in documenting findings and closure evidence

Support system security certification and go-live requirements

5. System & Platform Hardening

Implement and maintain security hardening for:

Operating systems

Middleware and databases

Kubernetes and containers (RBAC, secrets, network policies)

Support configuration of:

API Gateways

WAF

Authentication and authorization mechanisms (OAuth2, mTLS)

Day 2 – Operations / Production Security

1. Incident Response

Support investigation, containment, and remediation of security incidents

Perform log analysis and assist in root cause analysis (RCA)

Work with SOC and internal teams during incidents

Follow and improve incident response playbooks

2. Vulnerability & Patch Management

Perform regular vulnerability scans and monitoring

Track and verify patching and remediation activities

Escalate high-risk vulnerabilities and propose mitigation controls

3. Security Monitoring

Monitor alerts from SIEM and security tools

Assist in tuning detection rules and dashboards

Ensure logging and monitoring coverage across systems

4. Audit & Compliance Support

Support audit preparation, evidence collection, and remediation tracking

Maintain security records and documentation

Assist in reporting security posture and issues

5. Access Control Administration

Support implementation of:

RBAC

MFA

Privileged Access Management (PAM)

Perform user access reviews and ensure least privilege

Required Qualifications & Experience

Mandatory

Degree in Computer Science / Cybersecurity / Information Security or equivalent

3–7 years of IT experience in cybersecurity or infrastructure security

Experience supporting security in projects or production environments

Familiarity with Singapore Government security policies (IM8 preferred)

Hands-on experience with:

Kubernetes / Docker security

IAM and access control

Security tools (SAST, DAST, SIEM, vulnerability scanners)

CI/CD and DevSecOps practices

Basic knowledge of network security, application security, and cloud security

Preferred Certifications

CEH, CompTIA Security+, or equivalent

Other certifications (e.g., CISSP Associate, GIAC, AWS/Azure Security) are advantageous

Key Competencies

Strong technical troubleshooting and problem-solving skills

Ability to follow security standards and implement controls effectively

Good communication skills with technical and non-technical teams

Detail-oriented with strong documentation skills

Collaborative team player with willingness to learn

Responsibilities and Requirements

• At least 4 years combined work experience in software development, application security and

cloud computing (e.g. AWS)

• Familiar with mobile and web application programming interfaces (API) architecture (e.g. REST,

SOAP, SSL/TLS)

• Experience in threat modelling and able to establish threat profiles for application projects to

identify, quantify and remediate application security risks

• Strong knowledge of security best practices such as OWASP Top 10, OWASP application security

verification standard

• Familiar with Agile Development process, CI/CD, DevOps concepts, tools (Gitlab, Github,

Ansible etc) and how automated security testing can be incorporated into CI/CI pipelines

• Experience on using SAST code scanning tools such as Fortify-on-Demand, Sonarqube, etc

• Track and address security vulnerabilities with timely remediation and patching processes.

• Conduct security awareness training sessions

• Good verbal/written communications, collaboration skills and experience interacting with

various stakeholders

• Strong analytical, problem-solving and troubleshooting skills, ability to work independently

• Relevant certifications preferred (eg. CISSP, OSCP, AWS security, AWS DevOps Engineer or

equivalent etc.)

• Experience in working with Government Commercial Cloud (GCC) preferred

Job Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Responsibilities:

• Design, develop, and maintain Java applications to meet business and technical requirements.
• Provide expertise in coding, testing, deployment, and support of enterprise applications.
• Collaborate with architects, business analysts, and project managers to ensure timely delivery of robust and secure systems.

Requirement

• Diploma or degree in Computer Science, Information Technology, or related discipline
• At least 1 year of software development experience in Java, Spring Boot, SQL
• Experience with Java frameworks and enterprise application development
• Experience in AWS cloud, Springboot, Spring, Weblogic, Hibernate, maven, Jasper Reports, ReactJS is an added preference
• Experience in system analysis, troubleshooting, and performance tuning
• Familiarity with the software development lifecycle (SDLC)

Interested applicants, Please send your updated resume in Word format to hres@itcspl.com

Please indicate Job Code "Java Software Engineer - 101" on email subject

We regret that only shortlisted candidates will be notified.

Bacalso John Bryan Bedayo (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Employment Type: 1-year contract (renewable)

Requirement: Singaporean only, due to security clearance requirements.

The Role

The Data Scientist will design, develop, and implement cohesive data integration and advanced analytics solutions involving both structured and unstructured data. The role supports mission‑critical initiatives, including predictive modelling, forecasting, operations research (optimization), text mining and network analytics, particularly within regulated and public‑sector environments.

Job Responsibilities

• Design, develop, and implement data analytics and data science solutions to support client projects and business initiatives.

• Manage the end-to-end analytics lifecycle, including requirement gathering, data scoping, modelling, deployment, and monitoring.

• Conduct or support analytics workshops with business and technical stakeholders to translate business needs into analytical and data requirements.

• Participate in project meetings and stakeholder discussions to support project delivery.

• Develop, implement, and validate data science models with considerations for explainability, scalability, security, integration, and operational efficiency.

• Apply software development best practices, including documentation, coding standards, and SDLC processes.

• Prepare high-quality client deliverables, technical documentation, and governance-related artefacts.

• Independently manage assigned workstreams in a fast-paced project environment with minimal supervision.

• Research industry trends, emerging technologies, and public-sector / government business domains to support solution development.

• Contribute to reusable analytical frameworks, templates, reports, and presentation materials for future projects.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics, Business Analytics, or equivalent.

• Minimum 2 years of experience in Data Analytics / Data Science.

• Hands-on experience in data processing, feature engineering, hyper-parameter tuning, model validation, and data visualization.

• Strong experience with AWS SageMaker and Python tools/frameworks such as Pandas, NumPy/SciPy, Scikit-Learn, XGBoost, and PySpark.

• Experience with Generative AI / LLM-based solutions (e.g. RAG, conversational analytics, knowledge assistants, document intelligence) is advantageous.

• Exposure to data engineering concepts including data ingestion, transformation, ETL pipelines, and data platforms / warehouses is preferred.

• Strong SQL skills with experience handling relational databases and large datasets.

• Familiar with software engineering best practices such as Git, CI/CD, code reviews, and test-driven development.

• Knowledge of object-oriented programming and applying it within data science pipelines.

• Ability to gather requirements, conduct analytics workshops, and translate business needs into actionable data solutions.

• Strong analytical, problem-solving, and stakeholder management skills.

• Able to work independently in a fast-paced and agile environment.

• Excellent written and verbal communication skills.

• Experience supporting Government / public-sector projects is highly advantageous.

• Candidates with existing or eligible MSD Security Clearance (CAT 1) will be strongly preferred.

• Singaporean only due to security clearance requirements.

We are looking for a Change Manager, and your scope is as follows:

Job Description:

• Establish overall Change Approach to engage our stakeholders to drive awareness, commitment and adoption in assigned projects.
• Identify areas of change through Change Impact Analysis within assigned projects.
• Create, manage and execute change communication activities to deliver impactful communication and meaningful messaging for various target audience.
• Support training efforts through effective design and delivery of training programme.
• Ensure that stakeholders are ready for change.

Job Requirements:

• Tertiary qualification preferably in change management-related, organisation development-related or communications-related fields.
• Minimum 3 years of relevant work experience, preferably with 1-2 years of experience in change management and organisation development in public or large organisations.
• Effective presentation and written and oral communication skills
• Effective stakeholder and project management skills.
• Able to understand processes, identify impacted areas and stakeholders and address them accordingly. Preferably with an understanding of the system development life cycle (SDLC) and its characteristics, and preferably have professional training or certification in change management methodologies, such as PROSCI.

Employment type: 1-year contract (Renewable)
Location: Ang Mo Kio
Working Days/ Hours: Mon-Fri 8:30am to 6pm
Eligibility: Singaporean ONLY

Job Overview:

We are looking for a Technical Specialist with AI competencies to support the development and implementation of digital learning applications, including Learning Management Systems (LMS) and other learning technology platforms.

This role involves designing, integrating, and maintaining intelligent learning solutions that enhance user experience, personalize learning pathways, and improve platform capabilities through AI technologies. The ideal candidate will combine strong software engineering skills with knowledge of AI tools and technologies applied to learning environments.

Key Responsibilities:

Learning Application Development

• Develop, customize, and maintain learning applications such as Learning Management Systems (LMS) and other digital learning platforms.

• Support system implementation, configuration, and deployment of learning technologies.

• Ensure applications are scalable, secure, and aligned with system architecture standards.

AI Integration & Development

• Design and integrate AI-powered features into learning platforms, such as recommendation engines, chatbots, or adaptive learning tools.

• Work with AI frameworks and APIs to enhance learning analytics, learner engagement, and personalization.

• Explore and implement AI-driven solutions to improve content discovery, learner support, and performance tracking.

System Integration

• Integrate LMS platforms with other enterprise systems (e.g., HR systems, authentication systems, analytics platforms) using APIs and middleware.

• Ensure compatibility with e-learning standards such as SCORM, xAPI, or LTI.

Testing & Optimization

• Conduct system testing, debugging, and performance optimization for both application and AI components.

• Monitor platform performance and identify opportunities for improvement.

Collaboration

• Work closely with instructional designers, project managers, and product teams to translate learning requirements into technical solutions.

• Collaborate with data engineers and AI specialists to implement machine learning models and intelligent features.

Documentation & Support

• Maintain technical documentation for system architecture, integrations, and AI components.

• Provide technical troubleshooting and support during system implementation and deployment.

Skills & Experience Required

• Technical Skills: Experience in software development using Python, JavaScript, C#, or Java. Knowledge of HTML5, CSS, REST APIs, microservices architecture, and Learning Management Systems (LMS) or learning technology platforms. Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL.
• AI & Data Competencies: Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. Experience integrating AI APIs/services including NLP, recommendation engines, or chatbot frameworks. Understanding of learning analytics, data processing, and AI-driven personalization.
• Systems & Integration: Experience integrating enterprise systems through APIs or middleware. Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with SCORM, xAPI, LTI, or other digital learning standards is advantageous.
• Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to translate technical concepts into practical solutions and work effectively in cross-functional teams.
• Systems Administration: Knowledge of user access management, data backup processes, and security protocols in cloud-based environments.
• Project Collaboration: Experience working with both technical and non-technical stakeholders in collaborative project environments.
• Attention to Detail: Ability to ensure configurations, customizations, and integrations meet required specifications and standards.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• Certifications: Relevant certifications in AI, cloud platforms, or software engineering are an advantage. (e.g., Machine Learning, AWS, Microsoft, LMS-specific certifications).
• Experience with Cloud-Based Systems: Experience with cloud platforms like AWS, Azure, or Google Cloud, particularly in the context of learning platforms
• Experience with SCORM/ xAPI: Familiarity with e-learning standards like SCORM, xAPI, and Tin Can API for tracking and reporting learning activities.
• Familiarity with Data Security: Knowledge of data security practices, especially as they apply to sensitive learning and employee data.

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

Drive our global IT cost strategy. Own our financial IT cost transparency and cost reduction program. Support the new cost responsibility of ME/MFD-SO.

Lead our global software accounting. Independently manage licensing, accounting, and cost allocation to optimize our entire IT portfolio and drive business value.

Serve as contact for vendors in the matter of external billing process and for new offers.

Strategically map our worldwide IT application landscape and drive transparency with global internal partners.

Present IT cost and application landscape internally to executives.

Financial & Cost Management

• Actively and globally drive the topics of IT cost transparency and IT cost reduction.
• Execute global IT application accounting, recharging, and license management processes for centrally managed software.
• Coordinate the external billing process and help to negotiate new contracts in a team with the purchasing department, stakeholders, and vendors.

IT Portfolio & Stakeholder Management

• Achieve transparency of the IT application landscape for manufacturing IT in collaboration with worldwide contacts in the plants and the central organization.
• Present IT cost and application landscape internally to executives.

International Work Environment

• Work in an international and inter-cultural set-up for the semiconductor organization of Robert Bosch GmbH.

Responsibilities:

• Own your portfolio of IT vertical accounts end-to-end on the commercial side

• Receive new accounts from our business development team and onboard them properly

• Grow your accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). Identify and pursue opportunities within your book.

• Work closely with the SOE and operations teams on quotations and execution.

• Maintain visibility on revenue, pipeline conversion and expected workload

Requirements:

• Minimum 5 years in account management within freight forwarding, logistics or supply chain. Exposure to IT logistics, IOR/EOR or value-added services is a strong plus.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Lee Shi Le (Cheryl)
CEI Registration Number: R1434624
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

We are looking for a senior IT operations leader to manage large scale workplace and end user computing services within a managed services environment. This role is accountable for ensuring reliable, secure, and high performing IT support for end users, while progressively enhancing service delivery through AI driven insights, automation, and data led decision making.

The position oversees end to end workplace service delivery across service desk and onsite support, including people leadership, resource planning, asset governance, and professional services. A key objective is to modernize operations by embedding intelligent automation, predictive analytics, and virtual support capabilities to improve efficiency, user satisfaction, and operational outcomes.

Key Responsibilities

Workplace Service Delivery & Operations

• Lead and manage multiple workplace managed services engagements supporting large end user populations ranging from approximately 3,000 to 9,000 users.
• Oversee daily workplace operations across service desk and onsite support teams, ensuring contractual deliverables and service commitments are met.
• Apply operational expertise to design, enhance, and standardize workplace support processes.
• Take ownership of service performance, ensuring compliance with agreed service levels and operational targets.
• Serve as the primary escalation authority for high impact, complex, or urgent support incidents.

Incident Management & Service Improvement

• Coordinate resolution of critical incidents and complex service issues to minimize business disruption.
• Conduct root cause investigations and ensure structured communication of findings and remediation actions to customers.
• Lead detailed ticket analysis and service reviews to identify recurring issues and improvement opportunities.
• Implement corrective actions and preventative measures to improve service stability and support quality.

AI, Automation & Data Driven Operations

• Use AI enabled analytics to gain visibility into operational performance, incident trends, and service demand patterns.
• Drive the adoption of intelligent automation to streamline workflows, reduce manual effort, and improve first contact resolution.
• Shift operational delivery from reactive support to proactive and predictive service models using data insights.
• Support deployment of AI powered self-service and virtual assistance solutions to enhance end user experience and reduce support load.

Asset, Resource & Cost Management

• Govern asset management practices across large volumes of endpoint devices, including lifecycle management and inventory accuracy.
• Manage workforce planning, scheduling, and resource utilization across workplace support teams.
• Optimize operational costs while maintaining service quality, including delivering year on year cost efficiency improvements of at least 5 percent.

Stakeholder Engagement & Governance

• Facilitate regular operational meetings with internal teams and customers, including weekly and monthly reviews.
• Prepare and deliver service performance reports to customers and internal stakeholders, including Fujitsu leadership.
• Build strong working relationships with customers to align service delivery with business expectations.
• Drive continuous service improvement initiatives through structured governance and performance tracking.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least 10 years of experience in IT operations, with a minimum of 5 years in a people management or service leadership role.
• Proven experience managing large scale workplaces or end user computing environments.
• Demonstrated experience driving Digital Employee Experience initiatives and operational transformation.
• Strong analytical and critical thinking capabilities in an operational context.

Technical & Professional Competencies

• Solid hands-on knowledge of end user computing environments, including hardware, software, and network support.
• Strong understanding of IT service management principles and operational best practices.
• Excellent problem-solving capabilities with the ability to handle complex and high-pressure situations.
• Effective communication skills with the ability to translate technical issues into business relevant messages.
• Industry certifications such as ITIL, CompTIA A+, Microsoft 365, or Power BI are advantageous.

Preferred Experience

• Experience working with asset management frameworks covering device lifecycle, inventory control, and optimization.
• Exposure to automation platforms, intelligent workflows, and AI assisted operational tools.
• Experience using analytics to identify service trends, forecast demand, and support proactive IT operations.
• Familiarity with AI enabled self service solutions such as chatbots, virtual agents, or intelligent knowledge platforms.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability