About the Role

You will help deliver best-in-class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data-led decision-making in close partnership with local Customer Service (CS) teams and upstream operational partners.

Responsibilities

AI & Automation

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency

• Identify automation opportunities through contact data analysis and translate insights into product, process, or workflow improvements

Operational Excellence

• Support local Customer Service (CS) teams on agent performance management, workforce planning, and capability building

• Develop and track customer experience metrics, and generate actionable insights to support continuous improvement initiatives

Upstream Demand Management

• Identify and diagnose root causes of customer contacts across logistics, returns, and payments

• Work closely with upstream operational partners, including logistics providers, fulfilment, and payment teams, to address recurring issues and improve the customer experience

• Engage directly with stakeholders to drive issue resolution and continuous improvement initiatives

Requirement

• Bachelor’s Degree in any field; A master’s degree is advantageous but not required 

• Minimum 1 years of full-time strategy working experience in a top-tier strategy consulting firm 

• Familiarity with AI, chatbots, automation, or software development would be advantageous

• Strong analytical skills, with the ability to use data to identify issues, generate insights, and size opportunities

• Experience working cross-functionally with internal and external stakeholders in a dynamic and collaborative environment

• Excellent communication and stakeholder management skills, with the ability to influence across functions and markets

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

HRIS Business Analyst – Banking Financial Industry

Summary

The HRIS Business Analyst is responsible for overseeing, optimizing, and advancing Human Resources Information Systems (HRIS) in the bank. Leveraging extensive industry experience and deep HRIS expertise, this role ensures HR technology supports operational excellence, regulatory compliance, and data integrity. The HRIS Business Analyst partners with Regional HR, CoE’s, IT, Country HR and business units to deliver robust and scalable HRIS solutions tailored to the complex need of financial Sector.

Key Responsibilities

• Lead End to end analysis, design and implementation of HRIS enhancements, integrations, and new functionalities specific to banking and finance.

• Act as a Subject Matter Expert (SME) on HRIS best practices, data security, and regulatory compliance (e.g., SOX, GDPR) for financial institutions.

• Support large scale HRIS implementations, including system migrations, upgrades, and integrations with payroll, benefits, and compliance platforms.

• Drive data conversion and ensure the highest standard of data integrity, confidentiality, and compliance with industry regulations.

• Develop interpret and present complex HR reports and analytics to support workforce planning, compensation, and strategic decision-initiatives.

• Provide expert level support, training, and documentation for HRIS users across HR payroll, risk and compliance teams.

• Collaborate with external vendors and internal IT teams to resolve technical issues and optimize system performance and driven innovation.

• Identify recommend and implement process improvements and automation opportunities within HRIS and related HR functions.

• Stay abreast of industry trends, emerging technologies, and regulatory changes to ensure HRIS solution remains complaint and competitive.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.

• Minimum 10 years of progressive HRIS experience with at least 3 years in banking/financial services.

• In depth Knowledge of Leading HRIS Platforms (e.g. Workday, Oracle, HCM, SAP SuccessFactors) and their applications in the financial sector. Workday implementation experience preferred.

• Demonstrated success managing complex HRIS project, system integration and process improvement.

• Strong analytical, problem-solving, and project management skills.

• Expertise in regulatory compliance, data security, risk management within financial services.

Preferred Skills

• Ability to translate complex business requirements into effective technical solutions.

• Hands of experience with user requirements gathering, training and guide preparation, user acceptance testing (UAT).

• Understanding of ERP integrations involving payroll, benefits and financial system.

• Familiarity with financial industry standards, Audit processes and regulatory frameworks.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to nisha@aven-sys.com

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nisha

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

Our client is a fast-growing, boutique cybersecurity consultancy that specializes in high-level compliance and risk management. Due to a strong project pipeline, they are seeking their first foundational hire to support in end-to-end GRC implementations and audits.

This is a 100% remote role reporting directly to the Founder. You will be the primary individual contributor responsible for approximately 70% of project execution, with the opportunity to refine and improve internal methodologies as the firm scales. This is an ideal position for a GRC professional who enjoys autonomy and working across both private and public sector projects.

Key Responsibilities:

• Lead ISO 27001 Implementations: Oversee end-to-end ISMS projects, including gap analysis, risk assessments, and the development of the Statement of Applicability (SoA).

• CSA Certification Lead: Guide clients through the full lifecycle of Cyber Trust Mark and Cyber Essentials Mark readiness and certification.

• Hands-on IT Auditing: Conduct IT General Controls (ITGC) audits—focusing on access management, change management, and IT operations—as well as ISO 27001 surveillance audits.

• Strategic Training: Assist in the preparation of Tabletop Exercises (TTX) and cybersecurity awareness materials for client deliveries.

• Audit Lifecycle Management: Ability to execute comprehensive audit working papers, document findings, and validate the closure of audit findings through remediation tracking with clear guidance from the Founder.

• Compliance Excellence: Ensure all project deliverables align with the CCOP framework and relevant regulatory standards.

What We Offer:

• Work Arrangement: A remote-first environment with a focus on project outcomes rather than desk time.

• Strategic Impact: Work closely with the Founder to shape the firm's internal tools and future growth.

• Project Variety: Direct exposure to diverse industries and high-level government projects.

Job Requirements

• Experience: 3–5 years in cybersecurity, IT audit, or GRC professional services.

• Technical Knowledge: Deep expertise in ISO 27001, CSA Cyber Trust/Essentials Mark, and ITGC concepts.

• Operational Independence: Proven ability to work independently with minimal supervision in a fast-paced consulting environment.

• Communication: Strong client-facing soft skills; able to present complex risk data clearly to senior stakeholders.

• Education: Diploma or Degree in IT, Cybersecurity, or a related field.

• Security Clearance: Due to the nature of specific project assignments, the ability to attain a high-level security clearance is required.

Preferred Qualifications:

• Professional certifications: ISO 27001 Lead Implementer/Auditor, CISA, CISSP, CISM, or CRISC.

• Familiarity with Cloud Security and Personal Data Protection (PDPA).
  

  Next Step:

  Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

  Only shortlisted applicants will be contacted. By submitting your application, you agree and consent to GYK TalenSync Pte Ltd and its related entities collecting, using, and/or disclosing your personal data to relevant third parties, where necessary, for purposes including job application processing, career guidance, research, and other administrative matters, in accordance with our Privacy Policy at www.gykco.com
  

  Gabriel Pang

  Registration Number: 22105639

  GYK TalenSync Pte Ltd

  EA License No: 23C1806

Company Overview

Zenith Infotech (S) Pte Ltd, founded in 1997, delivers advanced IT professionals and solutions to enhance productivity and competitiveness. They support clients with staff augmentation for long-term projects across IT companies, consulting firms, system integrators, government, and MNCs.

Job Summary

We are seeking a skilled and motivated Analyst Programmer to design, develop, implement, and support enterprise and web-based applications. You will apply strong Java, database, and cloud platform expertise alongside analytical and communication skills to deliver effective business solutions.

Responsibilities

• Gather, analyze, and document business and user requirements to create clear functional and technical specifications
• Design, develop, test, and maintain application systems and web-based solutions to meet business needs
• Perform system enhancements, troubleshoot issues, debug code, and resolve defects to ensure application stability
• Collaborate with stakeholders, business users, and technical teams to deliver scalable, high-quality software solutions
• Develop and execute unit, integration, and system tests to validate application functionality and performance
• Support application deployment, production releases, and post-implementation activities to ensure smooth transitions
• Maintain comprehensive technical documentation including design specifications, support guides, and operational procedures
• Ensure compliance with coding standards, security policies, and software development best practices throughout the lifecycle
• Monitor application performance metrics and recommend improvements to enhance reliability and efficiency
• Provide ongoing application and systems support to address user needs and system issues

Required competencies and certifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related discipline
• Minimum 3 years of experience in application development, programming, and systems support
• Proven experience delivering and supporting enterprise applications

Preferred competencies and qualifications

• Experience with Qlik Talend or other ETL (Extract, Transform, Load) tools
• Experience in data integration, migration, and transformation projects
• Familiarity with Agile development methodologies and DevOps practices
• Exposure to cloud-native application development and deployment

Other Information

Benefits and Work Conditions

• Employment type: Contract
• Location: Central Region, Singapore
• Working Hours: 8:30 AM to 6:00 PM (Monday to Friday)
• Salary range: $5000 - $7000 (no bonus)
• Working arrangement: Full onsite

EA 20S0237

We are seeking an experienced Senior Systems Analyst (BSA) to join a leading banking organization and play a key role in delivering innovative digital banking solutions. This position will work closely with business stakeholders, product owners, architects, and technology teams to translate business requirements into scalable digital solutions that enhance customer experience across banking channels.

The ideal candidate will have a strong background in digital banking platforms, API integration, and end-to-end Software Development Life Cycle (SDLC) delivery within a banking environment.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business and system requirements.
• Facilitate workshops and requirement elicitation sessions with business users, product teams, and technology stakeholders.
• Translate business needs into functional and technical specifications, user stories, process flows, and use cases.
• Work closely with solution architects, developers, and QA teams throughout the SDLC to ensure successful delivery.
• Analyze and define API requirements, integration flows, and system interfaces across digital banking ecosystems.
• Support solution design discussions and ensure requirements align with business objectives and technology standards.
• Participate in system testing, UAT, defect triage, and production implementation activities.
• Identify process improvement opportunities and recommend digital solutions to enhance customer and operational outcomes.
• Ensure compliance with banking, security, and regulatory requirements.

Required Experience & Skills

• Minimum 8 years of experience as a Business Systems Analyst, Technical Business Analyst, or similar role.
• Proven experience delivering Digital Banking initiatives within Banking or Financial Services.
• Strong understanding of end-to-end SDLC methodologies, including Agile and Waterfall delivery frameworks.
• Hands-on experience working with APIs, integration services, microservices, and system interfaces.
• Good understanding of digital banking channels, including:Internet BankingMobile BankingDigital OnboardingPayments & TransfersCustomer Self-Service PlatformsAuthentication and Security Solutions
• Experience creating business requirements documents (BRD), functional specifications, process maps, user stories, and acceptance criteria.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience using tools such as Jira, Confluence, Visio, Swagger/Postman, or equivalent.
• Knowledge of Open Banking, API ecosystems, and modern banking architectures will be highly regarded.

Interested candidates please email your latest resume to subagio@tangspac.com

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

We are inviting anyone with a keen interest in Cybersecurity to join our growing Singapore team. This role is a technical role and will require someone with some basic understanding of networking technologies. However, if you do not have the required experience but has an analytic mind, we will provide the necessary training for you to grow in our company.

Key Responsibilities

• Perform 24x7 security monitoring across multiple client environments using SIEM, EDR, NDR, cloud security and web protection platforms.
• Triage, analyse, and validate security alerts to distinguish false positives from genuine threats.
• Investigate incidents involving malware, phishing, web attacks, account compromise, DDoS activity, and suspicious network behaviour.
• Escalate confirmed incidents to senior analysts or incident responders in accordance with established playbooks and SLAs.
• Enrich alerts with contextual information such as IP addresses, users, assets, timelines, and indicators of compromise.
• Maintain accurate incident documentation, investigation notes, and customer‑ready security reports.
• Support managed security services (MSS) operations including shift handovers, ticket updates, and customer communications.
• Participate in continuous improvement initiatives including detection rule tuning, use‑case refinement, and threat intelligence sharing.
• Adhere to internal SOPs, security policies, and compliance requirements in a production SOC environment.

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Basic system and network security fundamentals
• Knowledge of desktop, server, database, application and network principles for problem management, risk identification and analysis
• Must be able to work 12 hours shift

• 6+ years of experience preferred.
• Preferred background in Banking, Insurance, or FinTech environments.
•  Experience with ASP.NET MVC using C#, Web API, Entity Framework, ELSA Framework, IBM MQ, and Connect: Direct technologies
• Exposure to AS400 and RPG/COBOL from current or previous roles
• Knowledge of Red Hat Linux, Shell Scripting, and Java will be advantageous.
• Strong experience in requirements gathering, business analysis, functional specification, solution design, and stakeholder management across the SDLC.
• Ability to work effectively with business users, vendors, developers, and testing teams in both Agile and Waterfall environments.
• Excellent analytical, communication, and problem-solving skills with the ability to manage multiple priorities and workstreams.

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

about the company:

Our client is a prominent global financial services firm with a sophisticated regional presence in Asia. Recognized for its commitment to excellence and high-level service delivery, the organization operates within a highly regulated and international framework. They are currently enhancing their regional data capabilities and are looking for a professional who thrives in a culture of integrity, precision, and strategic digital evolution.

about the job:
His role acts as the critical bridge between business architecture and engineering, translating complex capital markets and banking requirements into precise technical workflows and system logic.

Key Responsibilities:

• Elicit technical and business requirements from domain leads, translating them into detailed Functional Specification Documents (FSDs), data mappings, and system workflows.
• Partner with enterprise architects and development teams to facilitate complex system configurations, downstream integration architecture, and delta/gap analyses.
• Own functional delivery across the Software Development Life Cycle (SDLC), driving phases from initial scoping and logic design through to deployment engineering.
• Lead defect triage, root-cause analysis (RCA), and incident resolution during rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles.
• Ensure all technical builds, schema changes, and parameter setups comply with internal security governance and MAS/international financial regulations.

skills and experience required:

• Experience as a Technical Business Analyst, Functional Consultant, or Systems Analyst within a banking or financial services environment.
• Deep, hands-on functional proficiency working with major enterprise core banking platforms (architecture, modules, parameter tables, and batch/EOD processing).
• Strong technical understanding of trade execution lifecycles, securities processing, corporate actions, custody infrastructure, and global payment messaging infrastructure (e.g., SWIFT, ISO 20022).
• Proven experience working alongside engineering teams within Agile/Scrum delivery structures and CI/CD deployment pipelines.
• Analytical capabilities with a track record of diagnosing system gaps, querying data, and managing complex environment deliverables under tight sprint schedules.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Responsibilities

•Configuring and maintaining the system databases according to the environment strategy

•Engaging in capacity planning exercises to ensure adequate system resources

•Monitoring database size and health

•Creating and managing plans for maintaining statistics and indexes

•Understanding performance metrics, monitoring system performance, and troubleshooting issues

•Following vendor and Epic best practices for hardware and software configuration

•Meeting with Cogito Process Analysts (PA) and report requesters (SMEs) to understand their data needs

•Identifying and reviewing the appropriate technological solutions for various reporting needs

•Creating reports, using a third-party report writing tool such as Crystal reports, to display data

•Writing SQL for custom SQL metrics

•Modifying existing reports, as necessary

•Distributing reports to report consumers using Epic-Crystal integration

•Reviewing peer reports for validity

•Testing report build in a specified testing environment and volume testing in live environments

•Reviewing upgrade documentation related to system features and released system reporting content, and determining how to implement the changes

•Might also be responsible for building:

o Universes and cubes

o Extracts

o SlicerDicer

o Third-party tools (WebI/QlikView/Tableau)

Requirements / Qualifications

•A degree in engineering, physics, computer sciences, math, information systems, or statistics

•At least 1-3 years’ experience in developing, implementing and maintaining IT systems

•Strong communication skills

•Critical thinking and an analytical mind

•Technically proficient in your analytical database platforms

•Working knowledge of the database operating systems

•Proficiency with SQL and relational database concepts

•Proficiency and demonstrated experience with report writing tools

•Familiarity with Epic applications and database structure, through training that occurs early in the implementation

•Ability to gain an in-depth understanding of the data model through data model classes geared toward content areas

•Ability to understand data structures that could benefit the entire reporting environment

•Epic Certified is an advantage

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

About FOMO Pay

FOMO Pay is a MAS-licensed Major Payment Institution and a member of FOMO Group, which also includes CapBridge and 1Exchange. Our iBiz division serves licensed financial intermediaries, family offices, fund managers, and corporate clients across Singapore and the region — providing regulated payment infrastructure, cross-border remittance, and multi-currency account solutions.

Role Overview

We are looking for a collaborative, detail-oriented Product Analyst to support our payments product team. You will help execute the product roadmap, translate business needs into clear requirements for engineering and IT teams, and work with operations, risk, legal, and compliance to test and roll out products. You will also track industry trends to spot new opportunities. The ideal candidate is a structured problem-solver who thrives in a fast-paced environment, picks up new domains quickly, and is professionally bilingual in English and Mandarin Chinese, with a genuine interest in payments.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Relevant experience or exposure to payment solutions (e.g. e-wallets, cards, remittance, or cryptocurrencies) within financial services, payments, fintech, or related technology environments; genuine interest in the payments domain

Job Description

• Gather, analyse, and document business and system requirements from clients and stakeholders.

• Create detailed requirement specifications, user stories, and functional documentation.

• Develop workflow diagrams, process maps, and wireframes for complex business use cases when required.

• Determine operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.

• Identify opportunities for process improvement and recommend system enhancements through the study of current practices and workflows.

• Assess and communicate the financial and operational impact of proposed changes.

• Collaborate closely with development teams to transfer business requirements and domain knowledge.

• Support Project Managers in project scoping, effort estimation, resource planning, and project delivery activities.

• Work with clients, developers, testers, and other stakeholders to ensure business requirements are fully understood and successfully implemented.

• Participate in user acceptance testing (UAT), requirement validation, and solution reviews.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.

• Minimum 2 years of experience as a Business Analyst or in a similar role.

• Strong stakeholder management skills with the ability to influence and collaborate with diverse teams.

• Excellent analytical, problem-solving, documentation, and presentation skills.

• Strong communication and interpersonal skills.

• Knowledge of software testing methodologies, approaches, and techniques.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience working in Agile/SCRUM environments.

• Hands-on experience with JIRA or similar project management tools.

• Excellent command of English, both written and spoken.

• Proficiency in Vietnamese (written and spoken) is required to liaise with Vietnamese-speaking clients, business partners, and stakeholders, and to support projects involving Vietnam-based operations and market expansion initiatives.