Total 4 Fresh/Entry Level credit controller job vacancies

Job Descriptions:

• Engage in telesales efforts to promote credit card to existing or new clients
• Cross selling of banking products & services
• Respond to customers’ enquiries and facilitate resolution of problems while anticipating customers’ needs.
• Work closely with the Team Leader to develop and implement sales and service strategies to achieve or exceed sales targets.

Period:

• 6 months contract, may converted to 12 months (subject to renewal) if meet the standards (within or after 6 month)

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• First 6 months: Basic $2,000/month + Monthly Allowance of $1,000, No Commission
• After 6 months: Basic $2,000/month + Commission, No Allowance

Job Requirements:

• Min GCE 'N' Level
• Preferably applicants with sales/telesales/call centre/customer service experience
• Good communication and interpersonal skills
• Customer service oriented and sales/target driven
• Possess drive, initiative & ability to work independently

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Succss Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

The Role

We are currently seeking driven and detail-oriented individuals to join our team as Management Trainee. This position is open to individuals who are eager to kickstart their career in the Licensed Moneylending industry. 

As a Management Trainee, you will not only support the Senior Management Office in daily operations but also gain opportunities for rotational postings across departments.

Career Benefits

·        Attractive Salary and Annual Package

·        Quarterly team building activities

·        Highly accessible place of work near MRT, with close proximity to the heart of the city

·        Comprehensive on the job training will be provided

·        Career Development Opportunities

·        Fun and Friendly Environment

Responsibilities

·        To provide Customer Service at exemplary levels while upholding the professional image of the company

·        To assist Clients with their loan applications by answering clients’ queries, guiding them through loan procedures, conducting data entries and processing documentation checks

·        Provide full spectrum of administrative support to the Senior Management Office.

·        To conduct loan disbursement by generating loan contracts, providing clear and coherent explanation of respective loan products and loan contract terms, 

·        To assist with clients account management, along with loan servicing activities, repayments and collection updates

·        Communicate effectively and negotiate with stakeholders to obtain required results

·        To highlight any discrepancy/deviation to the Team Manager

Requirements

·        Entry level with right skill set

·        No experience required

·        Friendly and positive attitude

·        Excellent communication skills

·        Fresh graduates are welcome to apply

·        Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Job Summary

We are looking for a proactive and detail-oriented professional to join our Credit Card Centre team. This role supports customer service operations and backend processing related to credit card services, ensuring timely resolution of customer enquiries, transaction disputes, and operational requests while maintaining high service standards.

Responsibilities

• Respond to customer enquiries, feedback, and service requests by providing accurate information and effective solutions promptly to enhance customer satisfaction
• Process customer instruction forms received via Customer Hotline and branch channels to ensure accurate and timely handling of requests
• Manage and resolve customer feedback and complaints to maintain a positive service experience and uphold service quality standards
• Investigate and resolve unauthorised transaction disputes and coordinate card replacement processes to protect customer interests and reduce risk
• Support operational tasks including system testing, settlements, and data reporting to ensure smooth Credit Card Centre operations
• Provide backup support for team members during peak periods or absences to maintain continuous service delivery
• Assist with ad-hoc operational duties assigned by the Head of Department or management to support team objectives and operational efficiency

Preferred competencies and qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or a related discipline preferred
• 1–2 years of relevant experience in banking operations, customer service, or card services preferred; fresh graduates with relevant internship experience are welcome
• Proficiency in Mandarin preferred to effectively liaise with Mandarin-speaking stakeholders
• Strong communication and interpersonal skills to facilitate clear and professional interactions with customers and colleagues
• Customer-oriented mindset with problem-solving abilities to address issues proactively and improve service outcomes
• Proactive, detail-oriented, and eager to learn to adapt to evolving operational requirements and contribute to team success

Job Summary

Join a globally recognized bank’s Credit Card Centre as a Back-End Officer, processing credit card applications, conducting KYC reviews, and supporting daily back-office operations to ensure efficient credit card services.

Responsibilities

• Process credit card applications accurately and track progress to ensure timely completion
• Respond to customer instructions via hotline and resolve feedback or complaints effectively
• Conduct Know Your Customer (KYC) checks and perform periodic reviews for new and existing customers to maintain compliance
• Assist in implementing credit card risk control measures to reduce potential risks
• Support daily back-office operations within the Credit Card Centre to maintain smooth workflow
• Provide backup support for system testing, settlements, and data reporting to ensure operational continuity
• Manage ad hoc duties such as credit card packing and monthly statement distribution to meet operational deadlines
• Execute additional tasks assigned by department head or management to support team objectives

Required competencies and certifications

• Proficiency in English and Mandarin to communicate clearly with internal and external stakeholders

Preferred competencies and qualifications

• Bachelor’s degree or higher, preferably in Banking, Finance, or related field
• 1–2 years of relevant experience in a similar role or relevant internship experience for fresh graduates
• Strong attention to detail and meticulous work habits
• Proactive attitude with eagerness to learn and ability to work independently