Total 5 job vacancies by Pao Pte. Ltd.

Job Summary

You will support daily food and beverage outlet operations by liaising with multilingual associates, assisting in roster planning and stock ordering, and delivering fast, friendly customer service while maintaining cleanliness and compliance with company policies.

Responsibilities

• Communicate effectively with Mandarin, Vietnamese, and Myanmar speaking associates to support smooth operations
• Assist the operation manager with daily tasks such as roster planning and ordering stock from suppliers
• Follow company policies and procedures to ensure compliance in all outlet activities
• Prepare workstations and ingredients (mise-en-place) to maintain operational readiness
• Deliver fast, friendly, and personalized customer service tailored to each customer's needs
• Accurately take customer orders and process payments when required
• Prepare and sell food and beverage products efficiently according to standard operating procedures
• Clear tables, mop and clean dining areas, and perform dishwashing duties to maintain cleanliness
• Work extended hours including weekends and public holidays as needed
• Perform additional duties assigned by management to support outlet operations

Required competencies and certifications

• Minimum 1 year of experience working in a food and beverage outlet such as a food court, coffee shop, or restaurant

Preferred competencies and qualifications

• None specified

Other Information

• None

Responsibilities

• Communicate effectively with Mandarin, Vietnamese, and Myanmar speaking associates to support smooth operations
• Assist the operation manager with daily tasks such as planning staff rosters and ordering stock from suppliers
• Follow company policies and procedures to ensure consistent and compliant outlet operations
• Prepare workstations and ingredients (mise-en-place) to maintain readiness for service
• Deliver fast, friendly, and personalized customer service tailored to individual customer needs
• Accurately take customer orders and process payments efficiently to ensure prompt service
• Prepare and sell food and beverage products following standard operating procedures
• Maintain cleanliness by clearing tables, mopping dining areas, and washing dishes regularly
• Perform additional duties as assigned to support outlet operations

Required competencies and certifications

• Minimum 1 year of experience working in a food and beverage outlet such as a food court, coffee shop, or restaurant
• Ability to work extended hours including weekends and public holidays

Employment Type: Full-Time

About Us

We are a growing steam bao business dedicated to delivering fresh, high-quality steamed buns and excellent customer experiences. We are seeking an experienced and motivated Sales & Operations Manager to lead our team, drive sales growth, and ensure smooth daily operations.

Key Responsibilities

• Manage and oversee daily operations of steam bao retail outlets and sales activities.
• Lead, train, and motivate sales and service staff to achieve performance targets.
• Develop and execute sales strategies to increase revenue and market presence.
• Monitor inventory levels and coordinate purchasing to ensure product availability.
• Maintain high standards of food quality, hygiene, and customer service.
• Analyze sales performance and prepare regular reports for management.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with company policies and relevant food safety regulations.

Requirements

• Diploma in Business, Retail Management, Hospitality, or related field.
• Minimum 3–5 years of management experience in food retail, F&B, or consumer sales.
• Strong leadership and team management skills.
• Excellent communication and customer relationship skills.
• Ability to work in a fast-paced environment.
• Knowledge of inventory management and operational processes.
• Familiarity with food safety and hygiene standards is an advantage.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities within a growing business.
• Staff discounts and benefits.
• Supportive and dynamic work environment.

Duties:

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.

• Preparation of monthly financial and management reports

• Support audit and tax queries

• Liaise with banks on banking transactions

• Manage timely closing process and reconciliations, including for intercompany transactions

• Inventory stock checking report from outlets and office. (Important items and liquor), internal stock transfer record.

• HR duties such as preparation of payslip, CPF filing, annual IR8A filing, employee contract (included Annual, Slick, PH leave), foreign workers permit application • Support and liaise on marketing events

Nature of Job:

• 5-6 days’ work week (9am to 6pm, One Hour Break)

• Leave, medical & insurance coverage

• Able to travel to different outlet branch and office

Requirement:

• Minimum Diploma in Accountancy or equivalent qualification in the accounting fields.

• At least 2 to 3 years of relevant working experience in an accounting environment, preferably in F&B

• Use company Xero systems

• Proficiency in Microsoft Excel other Microsoft Office skills.

•Take care of the sales administration,including quotations, invoices, DOs, etc.

• Receive and process online orders - website and WhatsApp

• Record all returns, waive, exchanges, refunds orders and report to director

• Collect daily Sales cash and check in and out petty cash each week.

• Coordinate with contractors to fix any emergency or urgent matters

• Communicate with clients on requirements

• Able to start work immediately or short notice period is preferred

Personal Attributes:

• Excellent interpersonal and communication skills, driving licence will be better

• Strong initiative and problem-solving skills.

• Agility to change, mature, independent, hands-on, able to work under stress and have a strong sense of responsibility.

Job Scope for the company as below

1. Xero System

Review Xero System and POS as a USER including:

· Setup and review the Chart of Accounts and other masters;

· Identify POS reports for accounting purpose.

2. Accounting

Sales & Receipt Cycle including:

· To check on daily sales details and settlement;

· To post daily sales and settlement details;

· To check on settlement with bank receipt.

Expenses & Payment Cycle including:

· To check and review suppliers’ invoices and statement of Account;

· To post suppliers’ invoices;

· To check and generate payment to suppliers.

Quarterly closing of financials and GST return including

· To prepare financial statements including monthly bank reconciliation, notes to accounts and financial highlights (for exception).

· To prepare and file quarterly GST return.

Yearly compilation of Unaudited Financial Statements.

3. Taxation

· Provision of tax computation including submission of Estimated Chargeable Income and yearly Tax Return;

· Liaise with tax matter arising from the tax submission.

Marketing and Branding Executive

Objective:
To drive the success and growth of the restaurant’s brand by developing and executing strategic branding initiatives that create a strong and differentiated brand identity, resonate with the target audience, and enhance customer loyalty.

Key Responsibilities:

1. Brand Strategy Development:

• Develop and implement a comprehensive brand strategy that aligns with the restaurant’s vision, values, and target market.
• Conduct market research and competitive analysis to identify opportunities and trends, ensuring brand relevance and differentiation.
• Define the restaurant’s unique value proposition, positioning, and messaging to establish a strong brand identity.

2. Brand Communication and Collateral:

• Develop and maintain consistent brand messaging across all customer touchpoints, including menus, signage, website, social media, and advertising.
• Collaborate with the marketing team to create compelling content and promotional materials that effectively communicate the brand's story, offerings, and values.
• Ensure consistency in visual identity (logos, colors, fonts, and photography).

3. Customer Experience Enhancement:

• Work closely with the operations team to enhance customer experience through improved service standards, ambiance, and menu offerings.
• Monitor customer feedback and reviews, identifying areas for improvement and addressing any concerns.
• Train staff on brand values, customer service standards, and brand voice to ensure a consistent and positive brand experience.

Social Media Management & Influencer Marketing:

• Social Media Strategy: Plan and develop social media communication strategies across platforms (Facebook, Instagram, TikTok, Xiaohongshu).
• Content Creation: Curate and develop creative visual directions for content (photography, videography, infographics, still and motion).
• Content Posting: Post 4 times a month across each social media platform (FB, IG, TikTok, Xiaohongshu).
• Influencer Engagement: Engage with 20 influencers per month, tailored to specific campaigns.
• Press Releases: Write 2 press releases per month (for Shao Modern Teochew Dining & Modern Teochew Tapas).
• Media Relations: Manage media inquiries and interviews, securing 2 key media features per month.
• Monthly Reports: Generate monthly reports on social media performance, analytics, and advertising (if applicable).
• Mystery Shopper Program: Organize 2 groups of foodies to write detailed dinner experience reports each month.

Marketing Campaigns and Partnerships:

• Campaign Planning & Execution: Design and execute marketing campaigns to drive brand awareness and customer engagement.
• Partnerships: Identify and develop strategic partnerships with influencers, local businesses, and community organizations.
• Performance Monitoring: Monitor campaign performance, analyze results, and leverage data to optimize strategies and maximize ROI.

Social Media Maintenance and Content Planning:

• Account Management: Manage and maintain social media accounts (Facebook, IG, TikTok, Xiaohongshu) and interactions.
• Promotion Planning: Coordinate promotion and poster planning with the outlet manager.
• Online Promotion Design: Create 1 online promotion poster per month for all platforms.
• Photoshoot Planning: Schedule photoshoots (every 2 months) for 8-12 dishes and drinks, with 4 graphic design posts.
• Boosting & Budgeting: Develop monthly budgets for social media boosts on Facebook, IG, and Xiaohongshu.
• Performance Reports: Review social media engagement metrics (likes, comments, shares) and report on past month’s performance.

Job Nature:

• Work Hours: 5-day work week, 9 AM to 6 PM, with a 1-hour break.
• Benefits: Leave, medical, and insurance coverage.
• Travel: Ability to travel to different outlet branches and office as needed.

Qualifications:

• Education: Minimum Diploma in Marketing, Business Administration, or equivalent practical experience.
• Experience: At least 2 years of experience in growth strategy and performance marketing, preferably in technology, e-commerce, or food industries.
• Availability: Ability to start immediately or with a short notice period is preferred.
• Communication Skills: Ability to distil complex ideas into clear, actionable information.

Personal Attributes:

• Excellent interpersonal and communication skills.
• Strong initiative and problem-solving abilities.
• Adaptable, independent, hands-on, and able to work under pressure.
• Strong sense of responsibility and a proactive attitude.
• Bilingual (Chinese proficiency is a plus).