Customer Relations Officer
2 months ago
Core responsibilities:
Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
Plan and launch public relat.....
Core responsibilities:
- Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
- Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence.
- Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.
- Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
- Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
- Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
- Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities.
- Develop positive relationship and maintain good rapport with residents and different stakeholders.
- Participate in project's meeting, record minutes of meetings pertaining to the assigned project.
- Maintain proper record of all PR cases, correspondences and communication materials.
- All other associated co-ordination and submission works and documentations.
- Perform administrative and clerical duties.
- Ad-hoc duties as assigned.
Official account of Jobstore.