We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Library Officer (LO) at Civica
Join our passionate library team in this unique and thrilling opportunity for individuals who love the world of knowledge and information! In this role, you'll have the chance to interact with a diverse range of legal resources and play a key role in our mission to deliver outstanding information services to our community.
The role supports operations, collections, and user services in a specialised government law library serving legal and policy stakeholders. Working under the direction of the appointed Library Manager/Librarian, the LO upholds all policies related to library operations, collection development, and user services. The LO is also required to provide quality resources, and to promote the use of resources as well as the information literacy among users.
The job scope of a library officer includes the following:
- Monitor reminders sent to patrons and recall overdue library resources from patrons.
- Provide loan, advisory and information services to all of the Authority’s staff.
- Monitor and provide reference and information service for walk-in users as well as queries made through telephone calls or emails.
- Guide and conduct searches on print and non-print resources.
- Curate reading lists for the Authority’s events and library patrons on request.
- Engage Users to gather feedback on their interests and needs.
- Assist in conducting library user workshops, activities and programmes.
- Design and implement publicity to promote use of library resources.
- Assist in the preparation of monthly administrative reports on library usage, loan statistics, reference enquiries and library activities / programmes.
- Managing E-resources.
- Developing library collections and handling library resource acquisition
Due to the nature of the work in the legal library, library officers are required to work in the library during fixed office hours.
In this dynamic and fast-paced role, it is essential that you possess the qualities of a self-starter, demonstrating the ability to take initiative and work independently. Your strong motivation and drive will play a crucial role in your success as you navigate the various challenges and opportunities that arise.
Furthermore, exceptional organisational skills are vital, enabling you to manage your time effectively and prioritize tasks efficiently.
We're excited to hear from you! Ready to take the next step? Please ensure you meet the following criteria to be considered for this exciting opportunity:
- Capable of effectively assisting in the daily operations and services of the library.
- Dedicated to delivering quality and attentive service to library patrons.
- Familiarity with library procedures including cataloguing, circulation, and reference assistance.
- Familiarity and expertise in utilizing the Library Automation System (LAS) along with various digital tools for managing library operations.
- Meticulous attention to detail and precision in managing library materials, entering data, and maintaining records.
- Open to learning and adjusting to new technologies, processes, and library initiatives.
- A team player.
You can apply for this job if you have the passion to work in an academic library and possess at least a diploma preferably with relevant working experience in a similar role. Experience is preferred but not mandatory.
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
