Total 8,754 Others level Information Technology job vacancies

Safety Coordinator / Safety Supervisor (Semiconductor Industry)

Work Location: Tampines (VSMC Project Site)

Job Responsibilities

• Assess construction site hazards and identify potential risks to maintain a comprehensive workplace safety programme.

• Conduct regular site inspections and audits to ensure compliance with workplace health and safety regulations.

• Monitor and enforce safety procedures, safe work practices, and permit-to-work requirements.

• Investigate incidents, near misses, and unsafe conditions, and recommend corrective actions.

• Prepare and maintain safety documentation, reports, and records.

• Liaise with project teams, subcontractors, and clients on all safety-related matters.

• Maintain confidentiality and attention to detail when handling sensitive project information.

• Communicate effectively in both English and Mandarin to coordinate with the Main HQ in Taiwan and manage project documentation.

Requirements

• Minimum 1 year of working experience in VSMC Vacuum Hook-Up projects.

• Bilingual in English and Mandarin (spoken and written).

• Able to read and prepare technical and safety-related documentation.

• Familiar with Workplace Safety and Health (WSH) regulations and site safety requirements.

• Strong communication, coordination, and problem-solving skills.

Preferred Qualifications

• Experience in the semiconductor industry.

• Proficiency in Microsoft Office applications, especially Microsoft Excel.

• Possession of relevant WSH certifications will be an added advantage.

Working Location

Tampines, Singapore (VSMC Project Site)

Key Responsibilities

As an Application Engineer, you will be the core technical hands-on execution resource responsible for deploying and integrating our software solutions for enterprise customers. Reporting directly into a Solutions Engineer, you will focus on the tactical delivery lifecycle—handling application configurations, writing integration scripts, mapping data, and executing technical onboarding tasks based on defined solution designs.

This role requires strong technical execution skills (scripting, API configuration, and system troubleshooting) combined with clear client-facing communication. You will work under the guidance of the Solutions Engineer to ensure our applications are seamlessly embedded into the client's ecosystem, helping to drive smooth deployments and minimize friction during go-live.

This is a full-time position based in the Woodlands North Region, offering the opportunity to work for a dynamic and forward-thinking technology company at the forefront of the security industry.

• Deployment Execution: Install, configure, and optimize our applications within customer cloud, on-premise, or hybrid environments based on technical blueprints provided by the Solutions Engineer.

• Hands-on Integration: Build "glue code", configure APIs, and write custom scripts to connect our application with the customer's existing data lakes, enterprise software, and legacy systems.

• Testing & Quality Assurance: Execute User Acceptance Testing (UAT) scripts, perform data validation, and assist with performance benchmarking prior to pushing environments live.

• Technical Onboarding: Assist in running technical walkthroughs, demonstrations, and training sessions to help onboard the customer's operational and engineering teams.

• Issue Troubleshooting: Act as a key technical resource for diagnosing and resolving complex, real-time application and environment issues during the implementation and hyper-care launch phases.

• Documentation & Feedback: Maintain accurate technical deployment documentation and flag real-world environment friction or edge cases to the Solutions Engineer to improve the delivery playbook.
  

Requirements

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.

• 1–3 years of hands-on experience in technical deployment, application support, or software integration.

• Good working knowledge of web services, REST/SOAP APIs, and core communication protocols (e.g., HTTP, MQTT, WebSockets).

• Solid proficiency in at least one scripting language (e.g., Python, Bash, JavaScript, or PowerShell) and strong SQL skills for data verification and mapping.

• Basic experience or exposure to cloud infrastructure (AWS, Azure, or GCP), containerization (Docker), and networking concepts (firewalls, DNS, load balancers).

• Strong team player with clear verbal and written communication skills, comfortable interacting directly with a client's technical staff.

• A methodical approach to debugging and isolating application errors in live or staging environments under tight project timelines.

• Familiarity with integrating or deploying AI/ML models, working with Large Language Model (LLM) APIs, or practical experience utilizing AI tools to optimize deployment workflows is a strong plus.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Role Overview:
The Network Engineer ensures the organisation’s network infrastructure operates at optimum throughput with maximum uptime, reliability, security and protection. Focused on strategic planning, technical roadmaps and standards-based delivery, the role provides cost-effective network solutions, oversees incident resolution and disaster recovery, and drives continuous improvement across on prem and cloud environments. The incumbent is familiar with enterprise networking, SDN, monitoring tools and network best practices, and is able to align technical teams and stakeholders to priorities.

Key Responsibilities:

1) Strategy, standards and planning

• Provide inputs for network and IT operations strategy and technical roadmaps.
• Design cost-effective network systems and services that meet product requirements and align to standards/best practices.
• Develop SLAs/OLAs, KPIs and dashboards for network services; monitor and drive compliance.
• Provide technical inputs for procurement of network equipment and ensure procurement compliance.
• Plan and coordinate network growth, upgrades and Software Defined Network (SDN) validation within the IT ecosystem.

2) Manage and optimise network operations

• Oversee day to day operation, installation, upgrade and maintenance of LAN/WAN, internet, wireless, remote access and IP telephony.
• Execute test plans (integration, performance, coverage, capacity) and certify components for production.
• Manage capacity, performance tuning, scalability and cost optimisation for network services.
• Implement and operate monitoring/observability and network management tooling; drive automation of repetitive runbook tasks and workflow for recurring network issues.
• Perform technical evaluations and proof of concepts for new network technologies and recommend changes/enhancements.

3) Incident resolution, security and business continuity

• Lead network fault troubleshooting, RCA and resolution; prioritise and resolve security incidents and escalate when necessary.
• Develop, test and maintain disaster recovery and business continuity plans for network infrastructure; oversee DR drills and verification.
• Plan and coordinate network security measures; review configurations and procedures for compliance with information security policies, legal and regulatory requirements.
• Investigate network attack risks and recommend remedial actions; maintain multi tier firewall, NAC, WAF, ACL, NAT, proxy and related protections.

4) Integration, support and lifecycle management

• Oversee integration of network solutions with applications and platforms; support legacy systems while enabling transition/decommissioning.
• Review software releases, upgrades and fixes; identify and execute necessary actions.
• Develop and verify recovery solutions in test environments and execute in production when required.

5) Vendor and partner management

• Provide technical evaluation input for vendor selection; manage relationships with infrastructure and cloud providers.
• Assess vendor performance against service delivery metrics and contract requirements.

6) People, reporting and operational governance

• Contribute to resource planning, work allocations and operational budgeting related to network activities.
• Maintain operational documentation, runbooks and technical records; provide coaching and guidance to support teams.
• Support after hours standby duties and ad hoc travel to remote sites as required.

Requirements:

• Diploma in IT/Computer Science or equivalent; relevant certifications required — minimally CCNA; CCNP preferred.
• At least 3 years’ relevant experience in network infrastructure, operations, implementation and support (on prem and cloud).
• Strong working knowledge of: routing & switching, STP, VLAN, multicast, TCP/IP & OSI models, VPN, APN, AAA architectures, SDN, network virtualization, IP telephony.
• Hands on experience with device management, multi tier firewall policies, NAC, WAF, syslog, proxy servers, ACL, NAT, black/whitelisting, packet sniffers and network management systems.
• Experience with cloud networking (AWS/Azure), backup/DR practices and monitoring tools.
• Pleasant, resourceful, independent team player with strong problem solving, documentation and stakeholder communication skills.
• May be required to travel regionally for project support, stakeholder meetings, and knowledge transfer.

Description

As a Network Engineer L2, you will be responsible for the following :-

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.
• Produce monthly incident management reports and trend analysis.
• Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

• Routers
• Switches
• Firewalls
• IPS (Intrusion Prevention Systems)
• IDS (Intrusion Detection Systems)
• NAC (Network Access Control) Systems
• Load Balancers
• Wireless Infrastructure
• Media Converters
• UPS (Uninterruptible Power Supply) Systems
• Other related network devices and components

Requirements

• Minimum Diploma in IT and has fundamental knowledge in Network.
• 1 year of experience as a Network Engineer L2
• Candidates with a CCNA certification will have an added advantage.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

Benefits

• Shift Allowance
• Performance Bonus

[Job ID: 1631337]

Job Summary:

Provide end-to-end IT support and infrastructure management, ensuring seamless operations across systems, networks, and cloud platforms.

Responsibilities:

• Provide first-level technical support for user issues and IT incidents.
• Manage and resolve user support tickets and change requests related to ERP systems.
• Administer and troubleshoot desktops, laptops, virtualization environments, network switches, and VoIP systems.
• Perform infrastructure patching, system updates, and routine maintenance.
• Support and manage Microsoft 365 and Azure cloud services.
• Administer next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT hardware and devices.
• Maintain accurate and up-to-date IT documentation.
• Liaise with vendors for IT procurement and related services.
• Manage onboarding and offboarding processes, including system access and device allocation.
• Oversee website maintenance and troubleshoot related issues.
• Support IT project implementation and execution as assigned.

Requirements:

• Diploma or Degree in Information Technology or a related field.
• 3–5 years of experience in IT support and system administration.
• Strong knowledge of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on, proactive individual with a positive attitude and willingness to learn.
• Good communication, problem-solving, and teamwork skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Self-motivated, dependable, and capable of working independently.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

About us

We own and develop the Dyson Link Smart home app, which is at the forefront of Dyson's IoT experience. We are proud of what we have built so far; we have an App Store and Google Play rating of 4.5 and 4.3 stars respectively, we have more than 1 million active users worldwide and our IoT platform has over 3 million connected Dyson machines. We have huge ambition to grow this platform and as we connect more machines from more categories the challenge is significant. 

About the role
We are looking for an Engineering Manager to lead one of our mobile app teams at Dyson. This is a hands-on leadership role requiring a balance of technical excellence, team development, and stakeholder management.

You will be responsible for driving the delivery of high-quality mobile experiences while building and mentoring a high-performing engineering team. You are equally comfortable contributing to technical discussions, guiding architecture decisions, and working closely with cross-functional partners to deliver impact.

Our Tech
Our mobile apps are built using modern native technologies across Android and iOS, with a strong emphasis on scalability, modular architecture, and maintainability.

On Android, we use Kotlin with MVVM architecture, Jetpack libraries, and coroutines for asynchronous programming. On iOS, we follow modern Swift-based development practices with well-defined architectural patterns.

We integrate with cloud services using robust networking layers and work closely with IoT platforms to deliver seamless connected experiences.

Our teams place a strong emphasis on testing, code quality, and continuous improvement of our development practices and tooling.

What you’ll be doing

• Leading and mentoring a team of mobile engineers, supporting their growth, performance, and career development

• Driving delivery of features and improvements, ensuring high standards of quality, scalability, and reliability

• Collaborating with cross-functional stakeholders including product, design, QA, and engineering teams across cloud and embedded domains

• Owning technical direction and contributing to architecture and design decisions

• Remaining hands-on where needed, contributing to code, reviews, and problem-solving

• Balancing short-term delivery needs with long-term technical health and maintainability

• Establishing and improving engineering processes, practices, and team ways of working

• Communicating effectively with stakeholders to align on priorities, timelines, and outcomes

About you

• You have strong experience in native mobile development (Android and/or iOS), with a solid understanding of modern architectures and best practices

• You have experience leading or mentoring engineers, with a focus on building high-performing, collaborative teams

• You are comfortable operating across both technical and people leadership responsibilities

• You have experience working with cross-functional stakeholders and aligning engineering work with product goals

• You bring a pragmatic approach to delivery, balancing speed with quality and long-term sustainability

• You have strong problem-solving skills and a track record of delivering complex features or systems

• You are passionate about engineering excellence, continuous improvement, and team culture

• You are comfortable being hands-on and contributing technically when needed

• You are comfortable using AI-powered developer tools (e.g., GitHub Copilot, Claude or similar) to improve team productivity, while ensuring sound engineering judgment and code quality

• 12 Months Contract (Renewable)
• up to $7,000 base
• 1 Month end of contract bonus

Responsibilities

• Provide technical support and consultation for enterprise networking solutions across customer environments
• Design and review network solutions based on customer requirements and business objectives
• Prepare technical proposals, solution documentation, and bill of quantities (BOQ) for project opportunities
• Present technical solutions and recommendations to customers, partners, and internal stakeholders
• Support solution implementation, troubleshooting, and post-deployment activities where required
• Work closely with regional and engineering teams to develop and deliver network solutions
• Conduct technical workshops, product demonstrations, and training sessions for customers and channel partners
• Stay updated on emerging networking technologies and support continuous improvement of solution offerings

Requirements

• Minimum 3 years of experience in enterprise networking, solution design, or network engineering environments
• Strong knowledge of routing, switching, wireless, firewall, SD-WAN, and enterprise networking technologies
• Experience preparing technical proposals, solution documentation, or customer-facing technical presentations
• Strong communication skills with the ability to engage customers, partners, and technical stakeholders

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

We’re seeking a Human Resources Manager who thrives in a dynamic start-up fintech firm. In this role, you will anchor our people-strategy and play a pivotal part in shaping a culture that is high-performance, collaborative, and aligned with the evolving digital asset landscape. You’ll work closely with leadership to support organizational growth, talent development, and employee experience in a regulatory-conscious yet innovative environment.

Responsibilities:

HR Strategy & Workforce Planning

• Develop and execute HR strategies that directly support business goals and growth plans.
• Lead workforce planning, headcount forecasting, and talent deployment across functions.
• Partner with department leaders to build strong organizational structure and future-ready talent capabilities.

Learning, Culture & Employee Engagement

• Champion a culture of ownership, innovation, and continuous learning.
• Develop engagement programs, leadership development paths, and performance coaching approaches.
• Facilitate organizational communication that supports transparency and cross-team alignment.

Compensation, Benefits & Performance Management

• Design competitive compensation frameworks aligned to market and regulatory standards.
• Manage performance review cycles, OKRs, promotions, and rewards strategies.
• Advise leadership on data-driven decisions related to workforce health and productivity.

HR Operations & Policy Governance

• Ensure HR policies comply with Singapore employment legislation and industry regulations (MAS, PDPA, Employment Act).
• Oversee onboarding, HRIS data integrity, payroll coordination, and employee lifecycle processes.
• Act as a trusted point of contact for employee queries, conflict resolution, and workplace well-being.

Requirements:

• Bachelor’s Degree in Human Resources, Business, or related discipline.
• At least 5 years of HR experience at a Managerial level, preferably within a fast-pace Finance or FinTech industry.
• Strong understanding of Singapore employment law and HR compliance frameworks.
• Demonstrated ability to influence and partner with senior stakeholders.
• Comfortable working in agile environments where priorities shift quickly.
• Fluency in English and Mandarin is required, as the role involves frequent communication with Mandarin-speaking stakeholders and employees.

Ideal Attributes:

• Strong communication and relationship-building skills.
• Forward-thinking mindset with openness to emerging work models and evolving global talent landscapes.
• Passion or curiosity for crypto, Web3, blockchain, or FinTech

Responsibilities:

• Provide technical installation for on-site installation and online calls.
• Provide on-site service and support to customers; not limited to local customers. For instance, problem verification, solution, and checking defective items to investigate and repair. 
• Set up, configure, and commission our products for customers.
• Handles technical inquiries and requests for quotations on technical services.
• Produce relevant reports for all work relating to on-site problems such as root cause analysis, service report, commissioning report, etc. 
• Handle customer service calls on defective products and preventive maintenance.
• Support the sales team in providing technical solutions to meet customers' needs.
• In addition to these duties/responsibilities, employees are required to carry out such duties as may reasonably be required.

To succeedin this role, you will need:

• Diploma in Engineering or related fields
• Minimum 1-3 years of sales experience in M&E, control & automation industry.
• Mature, self-disciplined and results-driven.
• Clear presentation ability with excellent communication skills.
• Strong interpersonal skills and customer focus to establish positive relations.

- Understand the processes, flows, functional and non-functional requirements of the system

- Involve in system, sub-system, interface and database design

- Responsible for coding and unit testing of functional modules of the system

- Responsible for providing technical support and bug fixes during system integration testing, user acceptance testing, performance testing and penetration testing

- Assist in documentation of the system

- Responsible for providing maintenance support and bug fixes post system implementation

Requirements:

- Degree/Diploma in Computer Science, Computer Engineering, or equivalent

- At least 3 years of experience in Java EE application development esp Springboot & ReactJS

- Good understanding of Java EE architecture, Java Design Patterns and Object Oriented Programming

- Good understand in Spring/Hibernate/ORM/JMS or other framework

- Experience in HTML, JavaScript framework such as ReactJS, CSS

- Experience in Web Services like RESTful APIs/JSON, SOAP/XML

- Experience in MySQL RDBMS

- Experience in setting up Springboot application

- Experience in source code versioning system like GIT, SVN, TFS, etc.

- Experience in incident/bug reporting and tracking system like Remedy, Jira, etc.

- Experience in Sonarcube, Jenkins CICD is a plus

- Experience in Openshift and AWS services is a plus

- Strong problem solving skills, able to determine the programming effects on applications

- Good interpersonal and strong verbal and written communication skills

- Able to work independently with less supervision

Job Description & Requirements

Key Requirements, Roles & Responsibilities:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test &implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Network engineering professional with extensive experience in designing and operating large scale networks, cloud and infrastructure environments across ISP, Managed Service Provider and Hosting platforms, including technical leadership of enterprise network initiatives.
• Specialized in multi-vendor architecture (Cisco, Juniper, MikroTik, FRR), Infrastructure-as-Code automation and hybrid cloud networking.
• Proven track record of improving service reliability, scalability and operational efficiency through strategic design and enterprise scale implementation.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Able to lead a team of network engineers (size).
• Attain key certifications for partnership with key vendors.
• 24 x 7 standby is required.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Why Mizuho

At Mizuho Securities Singapore, our greatest asset is our people, and we are committed to promoting a vibrant and supportive environment full of opportunities. Just like our global client and customer base, our people come from diverse backgrounds and our success is supported by our creativity, teamwork, and collective abilities as individuals to exceed the dynamic needs of our customers.

We provide the stability of an international industry leader with the career trajectory of a growing business. Our strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. With a focus on growing and expanding our platform across Asia, we are committed to attracting, hiring, retaining, and rewarding the best-in-class talent.

Job Description

The Information Technology Department (‘ITD’) provides a full range of technology services to all departments including the Front Office, Operations, Finance and Risk departments.  The teams are also involved in Global projects and work collaboratively with other entities within Mizuho Group.

The developer will work towards implementing new and enhancing existing applications in the Back Office and Corporate space, including the middleware framework. This requires involvement in the full project life cycle from the initial project technical proposal through to analysis, design, implementation and subsequent production rollout and support.

The candidate will work closely with other IT teams as well as Back Office, Risk and Finance business departments to achieve department and company-wide goals and objectives.

Responsibilities

• Participate in project implementation with main focus on Risk Management
• Participate in Back Office systems projects and enhancements. The work will involve the full life cycle of the SDLC including gathering user requirements, producing detailed specs, designing, coding, testing, deployment and post implementation support.
• Take lead on Change Requests to ensure the change is well communicated to stakeholders and Mizuho Securities APAC’s development standards and procedures are adhered to.
• Ensure deliverables are meeting the requirement and timeline
• Manage vendors on system enhancements to ensure the deliverables are within scope and timeline
• Work collaboratively with all internal clients including business users, IT Support, Infrastructure and IT Governance
• Provide support on day-to-day production problems and maintenance when required

Skills and Qualifications

• Minimum 5 years of relevant experience in Investment Banking environment
• Strong understanding in trade settlement flow, trade reconciliation, regulatory reporting, risk management and corporate action
• Solid business knowledge in Back Office/Risk Management Applications is highly preferable
• Strong relational database skills and experience of Linux and Windows platforms
• Extensive experience in C# and .Net Core
• Strong communication skills with the confidence to challenge
• Organized and capable on multi-tasking
• Attention to details with strong analytical and problem-solving skills
• Self-motivated and good team player
• Experience with Fixed Income, FX, Repo and Derivatives product knowledge is a plus

Company Overview

As a leading Asia-focused investment bank, we provide corporate and institutional clients with unparalleled access and expertise in Japan and Asia. We are the partner of choice to many in the region, offering a wide range of investment banking and global markets solutions for the increasingly-sophisticated and technological needs of our large client base –primarily corporations, financial institutions, pensions, asset managers, and public sector entities.

Our parent company – Mizuho Financial Group – came together in late 2002, merging three of the largest banks in Japan and is today one of the world’s largest financial institutions. With our global presence and affiliates across Asia, Americas and EMEA, we’re able to meet local market needs with a combination of unique market insights, knowledge, and capabilities.

For more information about the Mizuho Financial Group, please visit: https://www.mizuhogroup.com

For more information about Mizuho Securities, please visit:

https://www.mizuhogroup.com/securities

Work Location                            : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day                                     : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

·        To lead the quality improvements through working with all relevant department and supplier on the Kaizen activities.

·        To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·        Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·        To support Quality System Lead in ISO implementation for the company

·        To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirement:

·        Degree/Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·        Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

·        Strong problem-solving and interpersonal skills

·        Ability to work with minimal supervision

·        Able to handle customer complaint and work well with internal & external department to resolve quality issue

·        Able to provide constructive solution / advice to the team

·        Good knowledge in ISO management and customer audit

Compliance with RBA standards

Customer Service Assistance

Department: Customer Service
Employment Type: Full-Time
Location: Singapore

Job Summary

We are looking for a proactive and customer-focused Customer Service Assistance to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints—calls, emails, and walk-ins—while meeting service level expectations.

In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.
• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.
• Provide consistent and courteous service across all communication channels, including in-person walk-ins.
• Conduct timely follow-ups on undelivered shipments according to SOPs.
• Escalate complex or unresolved issues to the Customer Service Manager.
• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).
• Submit leave requests at least one week in advance for approval.
• Follow allocated break schedules strictly.
• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.
• Monitor and manage unconfirmed online bookings proactively.
• Contribute ideas for improving service processes and business workflow.
• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.
• Make collection calls to local and international clients with outstanding payments.
• File and sort job sheets/movement charts daily for quick access to PODs.
• Handle manual billing adjustments and urgent booking changes as per SOP.
• Prepare manual job sheets for selected accounts where needed.
• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications& Skills

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year of experience in customer service (preferred but not mandatory).
• Strong written, verbal, and face-to-face communication skills.
• Confident in telemarketing and cold calling to engage customers effectively.
• Excellent analytical thinking and customer problem-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Team-oriented mind-set with the ability to work independently when needed.
• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.