Total 2,296 service engineer job vacancies in Information Technology category

Responsibilities:

• Data Infrastructure: Build, implement, and maintain scalable data pipelines and storage architectures.
• Data Quality: Maintain strong data integrity by ensuring reliability, consistency, and accuracy across all data processes.
• Performance Optimization: Enhance system efficiency by tuning data processing workflows and improving large-scale performance.
• Process Improvement & Mentoring: Strengthen data engineering practices while providing guidance and support to junior engineers.
• Cross-Functional Collaboration: Partner with business analysts, data scientists, and backend teams to deliver timely and actionable data solutions.

Qualifications:

• 5+ years’ experience in data engineering or backend roles, with strong programming skills in Python or Java/Scala.
• Hands-on experience with big data tools: Spark, Flink, Kafka, Airflow, and cloud platforms (AWS, GCP, Azure); proficient in SQL.
• Skilled in designing and maintaining data models, warehouses, and ETL/ELT pipelines for scalable, reliable systems.
• Knowledgeable in data quality, governance, security, and compliance best practices.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

This role involves network implementation, administration, troubleshooting, and collaboration with various stakeholders to deliver secure and reliable connectivity services.

Responsibilities

• Manage and support LAN, WAN, SD-WAN, VPN, firewall, load balancer, and DNS environments.
• Implement network changes and configurations in accordance with change management processes.
• Troubleshoot network issues and optimise performance.
• Design and support network solutions based on business requirements.
• Conduct proof-of-concepts and support infrastructure upgrades/refresh initiatives.
• Maintain network documentation and operational procedures.
• Participate in a rotational 24/7 standby support roster.
• Mentor junior engineers and support technical knowledge sharing within the team

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• Minimum 4 years of Network Engineering experience in a medium to large enterprise environment.
• Strong knowledge of routing, switching, firewall, and network security technologies.
• Hands-on experience with technologies such as VLAN, STP, OSPF, BGP, VPN, NAT, ACL, DNS, DHCP, and load balancing.
• Familiarity with enterprise network and security platforms from leading vendors.
• Strong troubleshooting and stakeholder management skills.

Preferred

• CCNP or equivalent networking certification.
• Firewall certifications are advantageous (eg: CheckPoint or Palo Alto).
• Experience supporting large-scale or mission-critical environments is a plus.

Thank you for your interest but we regret that only shortlisted candidates will be contacted shortly.

Careerally Pte Ltd | EA Licence: 24C2215
Frieda Chan | EA Registration No: R2199193

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

As a Software Engineer (Frontend), you will be responsible for developing and maintaining game projects solo while working closely with our art, design, and backend teams. You will create intuitive, responsive interfaces that enhance the user experience and ensure basic UI/UX principles are upheld.

• Collaborate with product owners and designers to understand and implement the desired messaging and aesthetics for each product, addressing usability and performance issues.
• Enhance and develop web applications in line with design standards and functional specifications, ensuring scalability and adaptability for future growth and technological advancements.
• Propose solutions that balance functionality and aesthetic design.
• Conceptualize creative ideas by producing sample sites or wireframes.
• Establish and maintain design guidelines, standards, and best practices for front-end development, ensuring brand consistency.
• Work with backend developers to create services-oriented, responsive web applications.
• Continuously develop skills and expertise in relevant software/programming languages to keep our technology stack up to date.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Write clean, maintainable, and efficient code adhering to best practices and coding standards.
• Perform code reviews and provide constructive feedback to peers.
• Debug and resolve front-end issues to ensure a smooth user experience.
• Stay up-to-date with the latest industry trends and technologies to continuously improve our products.

Key Responsibilities:

• Collaborate with product owners and designers to understand and implement the desired messaging and aesthetics for each product, addressing usability and performance issues.
• Enhance and develop web applications in line with design standards and functional specifications, ensuring scalability and adaptability for future growth and technological advancements.
• Propose solutions that balance functionality and aesthetic design.
• Conceptualize creative ideas by producing sample sites or wireframes.
• Establish and maintain design guidelines, standards, and best practices for front-end development, ensuring brand consistency.
• Work with backend developers to create services-oriented, responsive web applications.
• Continuously develop skills and expertise in relevant software/programming languages to keep our technology stack up to date.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Write clean, maintainable, and efficient code adhering to best practices and coding standards.
• Perform code reviews and provide constructive feedback to peers.
• Debug and resolve front-end issues to ensure a smooth user experience.
• Stay up-to-date with the latest industry trends and technologies to continuously improve our products.

Who We Think Will Be A Great Fit:

• Minimum 3 years of relevant front-end development experience.
• Higher Diploma or Degree in Computer Science, Information Systems, or a related field.
• Proficiency in HTML, CSS, TypeScript, and JavaScript.
• Experience with engines such as Unity, Cocos2, and Cocos3.
• Expertise with build frameworks, tools, and services (Node.js, Webpack, NPM, Yarn, etc.).
• Good knowledge of software engineering best practices and front-end implementation standards.
• Familiarity with RESTful APIs, AWS web services.
• Understanding of responsive design principles and cross-browser compatibility issues.
• Knowledge of version control systems, such as Git and SourceTree.
• Experience with arcade or reel style game

Bonus:

• Open-minded, adaptable, and eager to learn new technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Self-directed and proactive in addressing challenges.
• Ability to work effectively both independently and as part of a team.
• English speaking preferred.

Digify is a cloud-based document security and data room platform used by over 700,000 professionals across 138 countries to protect sensitive documents and control how they are accessed, shared, and tracked.

We’re building the next generation of secure document infrastructure across browsers, cloud storage, email, web, and mobile platforms — helping organizations maintain control over sensitive information after it leaves their hands.

Our engineering team works on systems involving:

• secure document delivery and viewing
• authentication and access control
• encryption and file handling
• browser and cloud integrations
• scalable backend services and analytics

We’re looking for an engineer who has strong software engineering fundamentals, enjoys building real-world production systems, and is adaptable to evolving development workflows, including AI-assisted and agentic coding tools.

What You’ll Be Doing

• Design, build, and maintain features across our document security platform
• Work closely within a small engineering team while contributing to systems across the broader platform
• Work across backend and frontend systems, with opportunities to contribute to browser integrations and mobile-related functionality
• Develop systems related to authentication, access control, file delivery, and secure document handling
• Contribute to APIs, integrations, background workers, and analytics pipelines
• Collaborate closely with product and engineering teams to ship reliable, maintainable software

Requirements:

• Degree in Computer Science, Computer Engineering, or equivalent practical experience
• 3–6 years of software engineering experience, including experience working on production systems
• Strong fundamentals in software engineering, algorithms, and system design
• Experience with TypeScript and modern JavaScript frameworks
• Comfortable contributing across both frontend and backend systems, while being stronger in one area
• Strong problem-solving, debugging, and technical judgment
• Ability to write clean, maintainable, and well-tested code
• Comfortable working in evolving product and technical environments with changing requirements and priorities
• Openness to modern development workflows, including AI-assisted and agentic coding tools

Nice-to-have:

• Experience with AI-assisted development tools (e.g. Claude Code, ChatGPT, Copilot, Cursor, etc.)
• Experience with security, encryption, authentication, or access control systems
• Familiarity with distributed systems, microservices, or event-driven architectures
• Experience with browser extensions, mobile apps, or file-heavy systems
• Experience integrating with third-party APIs and cloud platforms (Google, AWS, etc.)

Why Join Digify:

• Work on technically challenging security and file-platform problems

• Be part of an experienced and collaborative engineering team

• Build products used by organizations around the world

• Take ownership of meaningful systems and product areas

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

• 10 years + hands on with 2+ years Financial domain experience

• Experience in Oracle is a must

• Role requires interaction with Business and Technology stakeholders on a regular basis.

• Role is expected to be hands-on

• Good communication Skills, Good analytical skills.

• Experience in systems analysis and programming of software applications

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

  
  Education:

• Bachelor’s degree/University degree or equivalent experience

Summary / Purpose of Position:

Collaborate with traders and researchers to design, develop, test, and support proprietary trading platform to capture opportunities in electronic capital markets.

Essential Duties & Responsibilities for this Position:

- Build and maintain robust, scalable, and low latency trading software

- Participate in collaborative discussions and problem solving with multiple stakeholders

- Help improve and evolve software design and maintenance workflows and practices

- Mentor team members and improve knowledge acquisition and sharing

Qualifications, Skills and Knowledge Required:

- Bachelor’s degree or equivalent in a STEP/STEM field such as computer science, engineering, mathematics, or physics.

- Expert knowledge of modern C++

- Working knowledge of Python

- Experience with test driven development and continuous integration

- Experience developing software for Linux

- Understanding of software design principles and algorithmic complexity

- Desire to solve complex and novel problems in a collaborative environment

- Strong sense of ownership and urgency

- Ability to communicate clearly with stakeholders

- Logical problem solver with the ability to quickly understand new and complex concepts

- Pragmatic self-starter with a flexible can-do mentality

To apply, please submit your CV to careers@fenix-one.com. Please note that only shortlisted candidates will be contacted.

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies.
• Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability.
• Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners.
• Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies.
• Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records.
• Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership.
• Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control.
• Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required.

Requirements

• Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience.
• Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase.
• Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols.
• Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure.
• Practical grasp of cloud systems, continuous deployment pipelines (CI/CD), Agile methodologies, and enterprise security or access control principles.
• Prior experience with automation tooling (e.g., Configuration as Code, IaC), public cloud ecosystems, enterprise content management (CMS), or headless commerce architectures is highly desirable.

Follow us for more updates, interview tips!
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https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Victoria @ 8887 7742
Shortlisted candidates will be notified

Victoria Siew
Reg No. R25158665
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568 

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description

• Responsible in analyzing and troubleshooting customer issues via phone or email as well as on-site
• Taking charge of conducting product application testing for sales reps and customers.
• Responsible in conducting post sales application training to customers.
• In charge of receiving phone calls or emails from sales reps and customers and answering to the enquiries concerning product capabilities, specifications, and applications
• Responsible in creating and updating manuals for post sales application training for customers.
• Responsible to travel yo customer’s site for on-site support including setup, adjustment/ finetuning the system.
• In charge of assisting sales engineer with on-site presentations to customers when required
• Other duties or projects, as assigned

Requirements

• Minimum Diploma in Electrical / Electronic Engineering or equivalent
• Minimum 1 Years of working experience in industrial equipment industry
• Familiar with Logic control, Microsoft Excel skills, communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.) and HMI programming

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Designing and programming software for automated manufacturing equipment.
• Involves PC-based programming, troubleshooting systems, and maintaining legacy code.
• Designing and writing software for automation control, motion controllers, and vision systems.
• Reviewing, debugging, and improving existing legacy code.
• Diagnosing and fixing software or system issues on deployed, installed equipment.
• Liaising with customers to gather requirements and create technical specifications.
• Writing user manuals and technical reports outlining software functionality.

Requirement

• Min Diploma in Electrical/Electronic engineering/Computer science or related discipline
• Min 2 years of working experience in automation industry
• Proficient in PC based programming (e.g. Visual C#)
• Familiar with PLC programming (e.g. Omron/Beckhoff)
• Familiar with various Motion Controllers/Actuators (e.g. IAI, AD Link)
• Familiar with vision systems (e.g. Cognex)

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description: 

• The System Engineer of System Operation is responsible to support the well running of enterprise system for the entire property. 
• This role requires an experienced system operation engineer with in-depth enterprise system technical expertise to operate the System Services. This role must also possess the ability to communicate and collaborate with various IT teams such as project managers, management and business leaders. 

Scope of Work:·  

• Reporting to the Senior Systems Manager, this role will be to support all aspects of the system operation services &ensure highest level of systems and infrastructure availability. 
• Provide support to all the Systems of the organization in Physical and Virtual Systems (Windows & Linux), InfraServices – Dir Services, Exchange, Share Point, System Centre Services, Storage and Backup.
• Knowledge of Database Services, Oracle Database& Microsoft SQL Database Administration.
• Identify and implement improvements on the operational monitors to measure system performance and capacity metrics.
• Work closely with Support vendor to support the IT Systems and Application according to the contractual requirement.
• Support 24x7 hours business operation, after office hours on-call support is expected.(Post implementation support)
• Share knowledge and solutions with team members/colleagues.

Key Qualifications/Requirements: ·  

• Bachelor's degree in Computer Science/MIS or equivalent experience. 
• More than 5 years of Enterprise IT experience including 3 years in Direct Systems Operation. 
• ITIL certification would be advantageous. 
• Experienced working in large and complex Systems Operation environment advantageous.
• Demonstrated advance technical skills in supporting enterprise systems operation, current and emerging technologies, and collaboration skills to work with diversified work groups. 
• In-depth System technical skills across multiple disciplines – x86 Platforms, Physical and Virtual Systems, Windows, Unix/Linux,MS SQL, Oracle, SAN Storage, SCCM, Backup, High Availability System and DR readiness, inter-network knowledge. 
• Strong troubleshooting and root cause analysis abilities 
• Ensures the highest level of systems and infrastructure availability.

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Design, develop, and maintain scalable, secure backend services and APIs for digital products.
• Collaborate with Business Analysts, Product Managers, QA Engineers, and DevOps teams to translate requirements into reliable technical solutions.
• Build and integrate RESTful APIs, GraphQL, WebSockets, and API documentation using Swagger.
• Develop backend services using technologies such as Node.js, NestJS, .NET, C#, ASP.NET Core, and related frameworks.
• Implement modern software engineering practices, including TDD, pair programming, CI/CD, code reviews, continuous refactoring, and clean coding standards.
• Support cloud-native development, deployment automation, monitoring, and observability across AWS, Azure, Google Cloud, Vercel, or similar platforms.
• Work with databases, microservices, event-driven architecture, containerisation, and orchestration tools such as Docker and Kubernetes.
• Ensure backend systems meet performance, scalability, reliability, government security, regulatory, and software craftsmanship standards.

Requirements

• Degree or Diploma in Computer Science, Information Technology, Engineering, or a related discipline, with at least 7 years of relevant software engineering experience.
• Strong backend development experience with JavaScript, Node.js, NestJS, .NET, C#, and ASP.NETCore.
• Experience in API development, integration, and documentation using RESTful APIs, GraphQL, WebSockets, and Swagger.
• Hands-on experience with Git, CI/CD, cloud platforms, Docker, Kubernetes, and databases.
• Good understanding of Agile delivery, test automation, microservices, and secure coding practices.
• Exposure to Sitecore, monitoring tools, serverless, API gateways, government digital services, will be advantageous.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Victoria @ 8887 7742
Shortlisted candidates will be notified

Victoria Siew
Reg No. R25158665
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568 

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.

Key Responsibilities

• Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
• Monitor application health and system alerts to identify and respond to issues proactively.
• Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
• Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
• Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
• Communicate effectively with users by providing timely updates on incident status and resolution progress.
• Perform basic application support activities, including user access management and routine operational tasks.
• Maintain accurate documentation of incidents, resolutions, standard operating procedures, and knowledge articles.
• Collaborate with internal teams to identify recurring issues and support continuous service improvement initiatives.
• Participate in shift schedules, on-call support, or weekend support activities when required.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 1–3 years of experience in application support, service desk, technical support, or a similar role.
• Understanding of incident management, problem management, and service request processes.
• Familiarity with ticketing and service management tools.
• Basic knowledge of databases, operating systems, and enterprise application environments.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Knowledge of ITIL processes and service management best practices.
• Experience supporting enterprise applications in a production environment.
• Familiarity with SQL queries, application monitoring tools, or log analysis tools.

EA Number: 11C4879