Responsibilities

• Gather and analyse requirements from business.
• Perform data discovery and analysis from the bank’s data platform to ensure requirements are feasible.
• Conceptualise dashboard design through wireframes and prototypes.
• Build complex visualizations in QlikView and other BI visualisation tools, that will help derive insights for user.
• Apply best practices on user interface/user experience (UI/UX)
• Support the publication of the dashboard in production.
• Conduct trainings and roadshows to promote awareness and usage from target users.
• Assist other data discovery tasks (non-dashboard related) that the team is working on.

Job requirements

• Bachelor’s degree in Business Analytics, Computer Science or equivalent.
• Knowledge in Business Intelligence (BI) tools, Visualization tools, and scripting
• Knowledge in using SQL
• Ability to convert data into meaningful information
• Good problem solving skills
• Good interpersonal, communication and presentation skills
• Effective time and stakeholder management skills

 Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Join a high-impact engineering team where you’ll provide application support and enhancement of mission-critical applications used by real customers daily.

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, translating business needs into clear technical specifications and documentation
• Support scalable code solutions with architects, ensuring alignment with system architecture and requirements
• Provide application support and enhance high-quality application features while maintaining performance, reliability, and system stability standards
• Perform thorough testing, code reviews, and quality assurance to ensure compliance with security and coding standards
• Provide L3 production support, resolving critical issues and ensuring smooth system operations across environments consistently

Requirements:

• Degree in Computer Science or related field with strong foundation in software engineering principles and practices
• Hands-on experience supporting and enhancing applications using Java, JEE, SQL, PLSQL, and working knowledge of XML technologies
• Experience with modern web technologies including HTML5, CSS, Angular or React frameworks, and modular frontend design
• Strong exposure to REST APIs, Spring Boot, microservices architecture, and messaging tools like Kafka or MQ
• Analytical thinker with strong communication skills, proactive mindset, and ability to thrive in fast-paced environments

This is more than a developer role—you’ll own systems end-to-end and directly influence production outcomes. You’ll gain exposure to modern architecture, real-world scale, and high-visibility projects.

If you’re looking to step beyond application support and enhancement into ownership and impact, this is the move. Apply now. Reach out to Naveen at naveen.vasudevan@Tangspac.com for a confidential conversation.

Responsibilities

• Elicit, analyze, and document business and technical requirements from insurance stakeholders
• Translate business requirements into functional and technical specifications
• Work closely with development, QA, architecture, and integration teams
• Perform system impact analysis for changes across insurance platforms
• Support end‑to‑end delivery across policy lifecycle (quote → bind → endorsement → renewal → claims → settlement)
• Analyze data mapping, APIs, and batch interfaces between insurance systems
• Create and maintain BRD, FRD, FSD, TSD, user stories, and acceptance criteria

Skills/Requirement

• Should have 5+ years of IT business analyst or System analyst experiences
• Well versed in new business processing rules and its impact on system requirements in terms of product illustrations and proposals management.
• Familiarity with project management approaches, tools, and phases of project SDLC.
• Use JIRA, Confluence, Figma or Miro.
• Experiences in ANY of the following areas will be more preferred:

a. Point of Sales application or Mobile Application/ Web based applications

b. SQL

c. Agile / Scrum

• LOMA Certified

Interested candidates, who wish to apply for the above position, please send in your resume to: ansari.abdulrahman@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

*********************************

• Analyzes complex datasets to generate meaningful and actionable insights.
• Extracts, cleans, and transforms large datasets from multiple internal and external sources.
• Applies statistical analysis and data modeling techniques to identify trends, patterns, and improvement opportunities.
• Translates analytical findings into actionable recommendations to enhance business strategy and performance.
• Develops and manages Digital Control Tower dashboards, reports, and data solutions.
• Designs and builds interactive dashboards and visualizations using tools such as Tableau or Power BI.
• Creates and maintains automated reports to track and monitor key performance indicators (KPIs).
• Ensures data accuracy, consistency, and accessibility across all reporting and analytics systems.
• Collaborates closely with business stakeholders to gather requirements and define data‑driven solutions.
• Communicates insights effectively to both technical and non‑technical audiences.
• Mentors junior analysts and provides guidance on analytics best practices.
• Leads or contributes to cross‑functional analytics initiatives and projects.

Requirements:

• Holds a Degree in Data Analytics, Business Intelligence, or an equivalent qualification.
• Minimum 3–5 years of experience in data analysis or business intelligence.
• Strong proficiency in SQL and Python or R for data analysis and automation.
• Experience with data visualization tools such as Tableau or Power BI.
• Solid understanding of statistical analysis and analytical techniques.
• Experience in data cleaning, transformation, and ETL processes.
• Familiarity with databases and data warehouses (e.g., Snowflake, BigQuery, Redshift).
• Ability to work with complex datasets and generate actionable insights.
• Strong business acumen with the ability to translate data into practical business recommendations.
• Good communication and stakeholder management skills.
• Strong problem‑solving and critical thinking abilities.

Location: 
Pioneer Yard 

50 Gul Road, Singapore 629351 

(Islandwide transport provided) 

Working Hours: 
Monday – Thursday: 8:00am – 5.15pm 

Friday: 8:00am – 4.30pm 

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.  

We regret that only shortlisted candidates will be notified.  

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012. 

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2650 per month

6 months contract (extendable to 12 months)

Job Scope:

• Support changes in the Chart of Accounts (COA) in the central system, including data verification, system testing, and process documentation
• Assist with system continuous improvement
• Assist with the maintenance of master data in the central system
• Organise and update user guides and Standard Operating Procedures

Requirements:

• Degree in Accountancy, Business, Finance, IT, Systems, or related disciplines
• 1-2 years of relevant working experience, familiar with finance processes
• Keen interest in Ops Tech roles
• Good critical thinking, problem-solving, analytical skills
• Time management skills
• Good communication and presentation skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Core Responsibilities :-

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What We're Looking For :-

• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions

       Beneficial Skills :-

• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

      Qualifications :-

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role

This role reports to the Distribution Compensation Operations Lead and supports distribution channels across the end‑to‑end compensation process, ensuring that compensation reports and payouts are accurate, timely, and compliant with internal controls and regulatory requirements. The role will also support ongoing change initiatives as the organization continues its digital transformation journey, where strong interest in business processes and data analytics is essential.

Job Description

• Review and validate various distribution and compensation reports, such as production tracking and performance reports.
• Manage end‑to‑end validation activities to ensure outputs are aligned with defined business rules, delivered accurately and within agreed timelines.
• Understand and translate business requirements and requests into meaningful data analysis and visualizations.
• Analyze data to identify trends, patterns, and insights to support business and operational decision‑making.
• Contribute analytical insights into business processes by collaborating with cross‑functional stakeholders.
• Propose solutions and support the development or enhancement of processing models, presenting clear and explainable outcomes that support operational execution and compensation strategies.
• Troubleshoot data or process issues and implement interim solutions to ensure business continuity.

Who We Are Looking For

• Strong business acumen with the ability to balance business objectives, process efficiency, and risk management.
• Hands‑on experience with data analytics tools such as Python, Power BI, SQL, Alteryx, Anaplan, or similar technologies.
• Comfortable working in a fast‑paced environment with tight timelines.
• Able to manage ambiguity, priorities tasks effectively, and handle multiple workstreams.
• Enjoys collaborating with stakeholders from diverse backgrounds and functions.
• Strong problem‑solving skills with the confidence to make sound judgement calls when required.
• Demonstrates effective communication and interpersonal skills, with the ability to listen, engage, and build consensus while adhering to sound data governance and management principles.

Working Experience

• Minimum 2 years of experience in data analytics, business analysis, or finance operations.
• Familiarity with databases, cloud environments, and FP&A or finance‑related tools.

Education

• Degree / Diploma in Finance, Statistics, Mathematics, Economics, or a related discipline.

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements
- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set outin the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)

Responsibilities:

•    The primary work comprises of requirements analysis and translating them into system specifications, mapping design and solutions, conducting SIT, supporting UAT and supporting post implementation.

•    Design and document system in accordance with Company’s Systems Development Methodology (SDM). Example: Functional Specifications, Design Specifications, SIT Scripts, etc.

•    Working closely with Business Units, users and technology teams to understand requirements, analyse business processes, identify gaps and solutions.

•    Collaborate with Functional Business Analysts (FBA) and technical teams to design and help implement enhancements, new features, address and fix any current issues.

•    Facilitate communication between stakeholders when necessary and track progress on action items.

•    Instruct colleagues and key stakeholders on how to use system through demos, training programs and documents

Requirements:
Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

·      Analytical skills. Able to analyse data, requirements and gaps to review and identify areas for improvements and solutions

·      Attention to detail. Able to identify any potential errors, discrepancies and problem areas

·      Good communicator. Has strong written and verbal communication skills. Able to explain complex terminology and issues in layman’s terms when communicating in person or in documentation 

·      Interpersonal skills. Possesses ability to build good working relationships with various stakeholders. Able tobe patient and active listener. 

·      Time management. Must manage time effectively to meet deadlines.

Proactive and Team player. Can actively track deliverables, follow up with teammates proactively and collaborate with colleagues when needed.

Key Domain/ Technical Skills:

·  Technical skills. Has advanced MS Office knowledge like PowerPoint for presentation, Word for documentation, Excel for data analysis or computing, etc.

·   Documentation. Strong writing skills and presentation.

New system development. Know-how in new system development or project implementation environment.

Responsibilities:

•    Assist project technical delivery/development manager for planning, developing, tracking, implementing customer onboarding application

•    Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support

•     Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures

•     Assist in managing business users, vendor and interface application team to ensure successful delivery of projects

•     Collaborate with cross-functional interface application teams

•     Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance

•      Prepare and maintain documentation which will include but is not limited toSOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

•     Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.

•     Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.

•    Assist to formulate implementation and deployment plan for system cutover.

•     Support pre-project planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation)

•    Ensure completeness of project documentation according to Bank's SDM requirement. (System Delivery Methodology).

Requirements:
Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Good interpersonal and communication skills, both verbal and written.
• Good experience in requirements management and end to end requirements analysis.
• Considerable experience in business process modelling and techno-functional design.
• Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
• A passion for learning and the willingness to solve problems.
• Experience with Scrum or similar agile development.
• Experience in designing and implementing integration with APIs, microservices, MQ and Batch file
• Bachelor in computer science, Computer Engineering, Information Systems or any related field with strong education in web technologies.

·      Plus point - Experience with regional CRM implementation. Good banking business domain knowledge in customer onboarding, credit product & retail/ corporate customer segments.

Key Domain/ Technical Skills:
·       Microsoft Dynamics 365 OnPremise

·       Microsoft SQL

·       ReactJS

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre. The IT systems primarily include Electronic Medical Record System and other clinical related management systems. He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

• Work closely with business stakeholders to understand their business operation process and requirements

• Work with the team to propose appropriate IT solutions that can streamline and improve business operations

• Accountable, troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members

• Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide

• Manage, perform and support User Acceptance Testing

• Good conversational skills and ability to conduct end user training

• Work closely and support Reporting Officer in the procurement, acquisition and implementation of IT systems

• Covers duties of fellow colleagues in their absence

• Performs any other job-related duties as assigned

• Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations

• Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

• Degree in IT or equivalent
• Min 3 years of working experience as an application analyst role in healthcare
• Good knowledge in process and workflow mapping and analysis
• Involved in IT systems implementation, preferably EMR or other clinic related systems implementation
• Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications
• Proficient in written and spoken English

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If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1. Accountable for overall project business requirements elicitation
2. Driving business discussions and managing the project scope
3. Senior stakeholder management and leadership updates
4. Support the project delivery phases especially during Analysis and design and test phases.
5. Ability to support the PM when required

Key requirements:

1. 10+ years of experience in Banking industry.
2. 10+ years of experience as an FBA working in technical delivery.
3. Experience as a business analyst in leading banks and delivered projects, programs of large scale.
4. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
5. Should have domain experience in AML/KYC/Compliance and Data/Analytics.
6. Previous technical experience is beneficial.

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.