Total 1,215 Manager level Customer Service job vacancies

Our client takes pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join their Operations team to be hands-on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Fluent in spoken and written Languages.
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Others:
Location: Lentor Modern or Tampines Hub or Bukit Panjang

(Depends on where you stay)

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin

CEI Reg No. R1103861

Recruit Express Pte Ltd

EA Lic: 99C4599

Email to jessie@recruitexpress.com.sg

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Centre Leadership & Operations

• Ensure smooth and efficient operations of the Senior Care Centre(s)

• Maintain high standards of care and programmes that enhance seniors' health, function, and quality of life

• Oversee referrals, assessments, client onboarding, and NMTS/Financial Assistance processes

• Manage staff deployment, rosters, and cross-centre coverage

• Support budget management and cost-effective centre operations

• Ensure accurate documentation, attendance records, claims submissions, and audit readiness

Team Management & Development

• Supervise Centre Managers, Supervisors, and care staff (non-clinical oversight)

• Work closely with clinical professionals (Nurses, Therapists)

• Partner with HR on manpower planning, recruitment, and training needs

• Foster a collaborative and high-performing team culture

Governance, Compliance & Quality Assurance

• Ensure compliance with AIC/MOH service requirements and licensing standards

• Develop, review, and implement SOPs

• Conduct internal audits and investigations when required

• Oversee food safety, hygiene, facilities management, and vendor management

Stakeholder & Community Engagement

• Collaborate with partners to develop programmes and initiatives

• Work with Communications & Development to secure donations, sponsorships, and volunteers

• Build strong partnerships within the active ageing ecosyst

Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

We are seeking an experienced and dynamic Lead Centre Manager to oversee the operations of our Senior Care Centre. This leadership role is responsible for ensuring high-quality care delivery, regulatory compliance, operational excellence, and strong stakeholder partnerships. The incumbent will report to the Head, Regional Services and should possess the following:

• At least 5 years of experience managing health or community care services, with supervisory responsibilities

• Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

• Certifications in food safety, fire safety, or facilities management are advantageous

• Strong leadership, communication, and stakeholder management skills

• Analytical, approachable, and collaborative working style

If you are passionate about community care and senior services, and ready to lead a multidisciplinary team, we welcome your application.

[Order Number: 1493164-R]

Responsibilities

• Lead and manage a team of service technicians to deliver reliable maintenance and repair services
• Oversee service schedules and project timelines to ensure timely and efficient execution
• Engage with customers to understand requirements and provide effective technical solutions
• Analyse service performance and implement process improvements to enhance efficiency and quality
• Collaborate with engineering and sales teams to support product development and project delivery
• Ensure full compliance with safety, quality, and regulatory standards

Requirements

• Minimum 8 years of experience in service or maintenance management within the electrical/electronic engineering industry
• Strong technical knowledge of electrical and electronic power systems

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Sin Rou

EA Personnel Registration Number: R22106434

EA License no.: 07C5771

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably.

Mission

You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle.

Overarching Objective For The Role: 

• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale

• Own customers’ multi‑year AI roadmap and execute cross‑functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs

• Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements

How You’ll Make an Impact

Strategic Responsibilities

• Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.

• Design Authority: Serve as the design authority for customers’ AI deployments — lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly.

• Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle.

• Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. 

• Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times.

• Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal.

• Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement.

• Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction.

• Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations — framing use cases within safe, explainable, and policy‑aligned guardrails.

What You’ll Need to Succeed

Strategic Skills & Expertise

• Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.

• Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.

• Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.

• Consultation & Communication: Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.

• Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.

• Forward-Thinking & Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution—balancing innovation with practical delivery feasibility.

Qualifications

• Must have a minimum of 12+ years of related experience in Customer Success / Experience, 3+ years of AI related experience

• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting

• Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.

• Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.

• Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes

• Excellent program management and cross-functional influence skills.

• Familiarity with emerging AI trends is a plus

• Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

Great to have

• AI Domain Expertise: Deep understanding of AI capabilities within Zendesk’s platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

半導体製品の開発においては、自社保有リソースに加えて、社外3rd Party技術の活用が必須です。製品開発拠点のグローバル展開が進むなか、取引のハブとして調達部門への期待が高まっています。本ポジションでは、社内外関係者との連携を進め、調達戦略の企画、実行を強化を目的とします。

【業務内容】
・半導体製品開発に必要な技術、エンジニアリングリソースの調達業務。具体的には、CPUをはじめとするIP、設計支援ソフトウェア（EDA）のライセンス契約。設計業務の社外委託契約を担当します。
・ライセンス契約では、欧米を中心とする海外取引先が多く、社内関係部門と連携しながら、契約条件交渉を進めます。
・設計業務委託では、日本国内に加え、インドなどのオフショア先が主な取引先になります。
 

Position Summary

The Regional Cost Manager will lead the commercial, cost planning, procurement and financial governance functions for multiple data centre projects across the ASEAN region. This role oversees full pre‑contract and post‑contract cost management, ensures commercial alignment across markets, and provides strategic cost advice to senior stakeholders. The position requires strong technical competency in CSA and MEP cost structures, fast‑track project delivery, and experience with highly coordinated environments typical of data centre construction.

• Lead cost planning and budgeting for regional data centre projects, including CSA and MEP packages.
• Manage full tender and procurement cycles, from RFQ issuance to bid evaluation and contract award.
• Oversee progress valuation, change management and VO assessments, ensuring commercial accuracy and compliance.
• Maintain regional cost benchmarks, market intelligence and cost databases for mission‑critical systems.
• Provide monthly cost reports, forecasts, cashflow updates and risk analysis to senior stakeholders.
• Review and certify contractor progress claims and final accounts across multiple markets.
• Collaborate closely with project directors, engineers, design consultants, and finance teams to ensure consistent commercial governance.

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Diploma in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

Position Overview

The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.

Responsibilities
 

• Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan

• Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products

• Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan

• Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations

• Builds and maintains deep customer relationships

Minimum Qualifications
 

• 5+ years in customer facing roles working with large complex customers

• Ability to operate in a dynamic environment, which means multitasking as priorities evolve

• Collaborates and coordinates across multiple stakeholders

• Program or Project Management skills

• Customer Empathy & Customer Mindset

• Strong communication skills and can articulate complex ideas across diverse audiences

• Ability to influence across teams

Preferred qualifications
 

• Curiosity to continually learn

• Background in customer facing roles including account management, customer support, project management, customer success, or sales

• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

• Proactive and takes accountability within their book of business

• Ability to adapt to change

• Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment

• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

• Industry (architecture, engineering, and/or construction) experience is beneficial but not essential

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Qualifications:

• Proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Application System Support Manager (1-Year Contract)

Responsibilities

• Lead end-to-end service delivery across HPC operations including compute, storage, network, data lake, and related platforms
• Govern ITSM processes across Incident, Problem, Change, Release, and Access Management to ensure SLA and compliance adherence
• Act as the main escalation point for service performance, operational risks, and critical incidents
• Manage stakeholder communication, including service reviews, incident updates, and alignment with business objectives
• Drive service performance through KPI tracking, reporting, and continuous improvement initiatives
• Oversee audit readiness, ensuring proper documentation, evidence tracking, and compliance with operational standards
• Coordinate cross-functional teams and vendors to ensure effective service delivery and issue resolution
• Lead and guide technical teams, ensuring accountability, performance, and adherence to service standards

Requirements

• Degree in Computer Science, Information Systems, or related discipline with ITIL certification
• At least 5 years of experience in service delivery, ITSM, or managed services environments
• Strong understanding of HPC or mission-critical infrastructure environments preferred
• Proven ability to manage stakeholders, drive service performance, and operate in high-pressure environments

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

You will be part of the Care Protocol workstream that supports the development of care protocols and coordination of policy reviews for enablers, such as IT systems and applications, care support and financing capabilities. Your work will require close engagement with GPs, Primary Care Networks (PCNs) and healthcare Clusters, Hospital specialists and other agencies of MOH.  The work will involve understanding current and developing new workflows for successful development and updates of HealthierSG care protocols and safe channels of communication between primary care and hospital doctors for better patient care.

• Develop comprehensive timelines for the development, launch, and revision of all care protocols under the Healthier SG initiative.
• Execute and operationalise the established timelines, ensuring adherence to deadlines and milestones throughout the protocol development process.
• Prepare and/or review supporting materials for the development and implementation of care protocols, including but not limited to training materials and public communication documents, ensuring alignment with protocol objectives and requirements.
• Facilitate seamless coordination among internal and external stakeholders involved in drafting the care protocols and addressing implementation-related issues.
• Perform secretariat duties for meetings and discussions, including the scheduling of meetings, setting up meeting venues and documenting meeting minutes to capture key decisions, action items, and relevant discussions to maintain records and facilitate follow-ups.

Job Requirements

• Degree in any discipline, but familiarity with programme management in health and primary care and/or clinical workflow would be preferred.
• Strong skills in programme development and management, with at least 5 years of relevant experience
• Good project management skills, with the ability to track multiple ongoing projects meticulously, and to meet tight deadlines while remaining flexible and adaptable.
• Strong interpersonal skills, with the ability to engage, coordinate efforts and relationships across different stakeholders effectively.
• Strong analytical mindset to resolve conflicts and ability to exercise critical thinking in mitigating potential risks in project areas. 
• Position will commensurate with qualifications and relevant working experience.

The Opportunity

The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.

This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit—including processes, technology, operating models, reports, and learning resources—that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.

The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.

This role bridges strategy, change management, and execution — ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.

Key Responsibilities:

• Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
• Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
• Bring the right mix of talent, processes and tools to serve our Accounts underpinned by: A team of skilled financial professionals, an advanced automation and AI strategy and tools as well as high-quality financial information.
• Drive a mindset that encourages collaboration.
• Create opportunities for our people to become more rounded Finance professionals.
• Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
• Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party  suppliers to provide seamless support.
• Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
• Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies.
• Deliver Mercury support and usability enhancements; support for other financial systems and tools.
• Deliver globally consistent training on new systems, processes, and advisory skills.
• Champion the use of advanced automation strategies and tools to optimize financial processes.
• Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.

Core Competencies:

• Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
• Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
• Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
• Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
• Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
• Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
• Communication: Exceptional written and verbal communication skills; able to influence at all levels.
• Team Development: Ability to build, mentor, and develop high-performing finance teams.
• Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
• Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.

Qualifications

• Proven experience in finance transformation, strategic finance support, or a similar leadership role in a global organization.
• Strong track record of leading change, building high-performing teams, and delivering complex programs.
• Expertise in financial systems (e.g., Mercury, Dynamics) and process optimization.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to operate at both strategic and operational levels.
• Bachelor’s degree in Finance, Accounting, Business, or related field; advanced degree or professional certification preferred.