Total 2,075 Senior Executive level Customer Service job vacancies

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore, with 25 centres island-wide and an annual enrolment of over 20,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual abilities. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

We want YOU if you are a “Mind Stretcher”!

We invite charismatic and suitably-qualified Student Care Teachers who are committed and passionate about nurturing the young to join us. If you are looking for a fulfilling career guiding, inspiring and stretching young minds, then you have come to the right place!

What You'll Do:

• To facilitate and carry out the following daily operations routine:

1. Set appropriate classroom rules

2. Ensure that the classroom has an environment that is clean and conducive to work in at all times

3. Students are to be supervised at all times

• To adhere to the routine and rules of the centre

• To ensure the safety and security of the students during student care hours

• To facilitate social interactions among students and provide support and encouragement should a need arises

• To be familiar with a student's medical conditions and dietary restrictions, etc.

• To adhere to the specific guidelines given by the Centre Manager as well as the roles assigned by the Centre Manager

• To work as a team and share the collective responsibilities

• Maintain order and cleanliness in the classrooms
  

Education/Certifications/Technical Skills:

• Diploma in Early Childhood Education or a related field is preferred.

• First Aid and CPR certification is an advantage.

• Good organizational and multitasking skills.

• Effective communication and interpersonal skills.

• Ability to create a positive and nurturing learning environment for students.
  

Experience:

• Previous experience in student care or childcare roles is preferred.

• Familiarity with educational and recreational activities for children.
  

What You'll Get:

• Job security with a very Established Education Group

• Medical and Dental Benefits

• Various Staff Benefits & Privileges

• Training & Development; On-the-job Learning

• Structured Career & Salary Progression

• Great & Passionate Colleagues; Vibrant Environment

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre; 
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned

What we are looking for

• Minimum GCE ‘A’ Levels/ Diploma/ Degree holder from recognized institution
• Preferably with 2 to 3 years of customer service experience

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  
• Approach any additional tasks assigned by superiors diligently and professionally.
  

Sentosa Cluster

• Oasia Resort Sentosa
  

Requirements

• Minimum completion of PSLE or its equivalent.
  
• Able to work rotating shifts, weekends and Public Holidays.
  
• Positive attitude with an outgoing personality and good communication skills.
  
• Those without experience are welcome to apply.

We are looking for a proactive and customer-focused Retail Operations Executive to support the daily operations of our retail store. This role plays an important part in ensuring smooth store operations, delivering excellent customer experiences, and supporting sales performance.

Key Responsibilities

• Support the Retail Manager in the day-to-day running of the store
• Lead and supervise casuals to ensure smooth retail operations and excellent customer service
• Manage point-of-sale (POS) transactions, credit card and digital payments, while ensuring accurate daily reconciliation.
• Monitor inventory levels, coordinate stock replenishment, and liaise with suppliers
• Prepare weekly sales and inventory reports to support business decisions
• Follow up on customer feedback and ensure service recovery where needed
• Maintain accurate updates in POS and inventory systems
• Support visual merchandising and retail campaigns to enhance store presentation and sales

Requirements

• Diploma in Business, Marketing, Retail Management, or related field
• At least 1 years of retail operations experience
• Familiar with POS systems, cashiering, and inventory management
• Proficient in Microsoft Office (especially Excel)
• Customer-focused with good communication and interpersonal skills
• A team player who is organized and comfortable working in a fast-paced retail environment
• Able to work retail hours, including weekends and public holidays

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Job Summary

Support import and export shipment processing by coordinating with customers, carriers, and agents to ensure timely clearance, documentation, billing, and shipment monitoring for smooth logistics operations.

Responsibilities

• Support processing and arrangement of import and export shipments to meet delivery schedules
• Coordinate shipment clearance, delivery, and collection with customers, overseas agents, carriers, NVOCC, and co-loaders
• Prepare and handle complete import and export shipment documentation accurately
• Enter job information into the system to maintain up-to-date shipment records
• Manage billing and costing processes to ensure prompt and accurate invoicing to customers
• Prepare shipment manifests for carrier and customs use
• Liaise with carriers, feeder operators, vendors, overseas offices, and customers to resolve shipment issues
• Monitor vessel berthing schedules and shipment arrival and departure dates daily
• Communicate with service providers and customers to arrange shipment details and resolve discrepancies
• Track shipment status including short landed cargo, surveys, and missing items to ensure shipment integrity
• Utilize DG Declaration, Portnet, and Tradenet systems for shipment compliance and documentation (advantageous skill)
• Perform other ad hoc duties as assigned to support logistics operations

Required competencies and certifications

• Minimum GCE “N” or “O” level qualification
• 1 to 2 years of experience in shipping or freight forwarding
• Proficient in PC applications including MS Word and Excel
• Strong communication and customer service skills to interact effectively with internal and external stakeholders
• Detail-oriented and organized to manage shipment documentation and billing accurately
• Team player with a positive and pleasant working attitude

Preferred competencies and qualifications

• Experience or knowledge in handling DG Declaration, Portnet, and Tradenet systems (not mandatory but advantageous)

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
  

• Establish contacts with house guests/long-staying guests and renders assistance when necessary.
  

• Make courtesy calls to guests.
  

• Requisite and keep stock of promotional materials for daily operations.
  

• Ensure efficient and courteous services in baggage, transport handling and general enquiries.
  

Requirements

• O-Level or equivalent.
  

• Willing to perform rotating shifts.
  

• Positive attitude with outgoing personality and good communication skills.
  

• Experience in hospitality and knowledge of Opera will be advantageous.
  

Available Location: Oasia Hotel Novena

Job Description:

· Prepare and cook food

· Evaluate food products to ensure that quality standards are consistently attained

· Ensure good kitchen hygiene and housekeeping duties

· Maintain regular cleaning for all kitchen areas and equipment

· Implementing hygiene policies and examining equipment for cleanliness.

· Designing new recipes, planning menus, and selecting plate presentations.

· Reviewing staffing levels to meet service, operational, and financial objectives.

· Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

· Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

· Setting and monitoring performance standards for staff.

· Obtaining feedback on food and service quality, and handling customer problems and complaints.

Job Requirements:

· 4-10 years of experience in F&B industry.

· Advanced knowledge of food professional principles and practices.

· Proficient knowledge of human resources management.

· Excellent communication skills.

Location: Somerset

Working Hours: 8.30-5.30/ Mon - Fri

Key Responsibilities

Seasonal & Factory Buy Support

• Coordinate seasonal and factory buy periods, ensuring timely preparation and communication with partners.
• Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.
• Assist partners with queries related to the buying process and product offers.
• Distribute all factory line offers to partners and submit relevant information to the EU team.
• Collect and consolidate feedback on seasonal products from partners for future planning and improvements.
• Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

• Upload sales orders (with Sales Team).
• Inform clients about shortages, changes, or delays.
• Track order arrivals at SG warehouse.
• Send stock arrival notices (ZA19 Allocation).

Forecast, Documentation & Shipment Coordination

• Collaborate with the logistics team to prepare outbound forecasts, verify shortages, additions, and changes, and confirm received quantities with the warehouse.
• Manage documentation and approvals, including issuance of prebolla/Sessione, packing lists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.
• Oversee finance and credit control by monitoring Accounts Receivable status for release approvals.
• Coordinate shipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from the warehouse.

Import & Export Operations

• Manage import and export processes for Asian partners, including applying for Form D and arranging outgoing distributions.

Reporting

• Prepare weekly, monthly, and ad-hoc business reports to track performance and operations.

Singapore Retail Order Fulfillment & Stock Management

• Manage retail order fulfilment to ensure timely delivery in accordance with instructions.
• Prepare weekly retail reports on new stock updates (pre-orders) for merchandisers.
• Distribute stocks to stores based on Visual Merchandising (VM) guidelines or specific storyline directives.
• Raise new orders and allocate open stock to retail outlets as required.
• Facilitate stock transfers from wholesale to retail upon request.
• Ensure all stock distribution to retail stores is preceded by verification of the corresponding price list.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Summary

Young people today face growing challenges from life online—social media pressure, cyberbullying, online conflicts, screen overuse, and digital fatigue. These stressors affect mental health and emotional well-being but are often overlooked when supporting youth.

This is where TOUCH Cyber Wellness comes in. We help children, youths, and families build mental resilience, emotional regulation skills, and healthy digital habits. Our programmes bridge the gap between mental wellness and cyber wellness—helping individuals navigate online risks while supporting emotional well-being.

As an Executive - Programme (Centre-based), you will manage the daily operations of the Digital Wellness Centre while delivering programmes that help young people and families manage online risks, build emotional resilience, and develop healthy digital habits. You will also oversee the centre’s budgets, resources, and reporting to ensure smooth and effective operations while creating a safe and supportive space for learning and growth.

Key Responsibilities:

1. Centre Operations & Management

• Oversee daily operations, budgets, resources, and reporting for the Digital Wellness Centre.

2. Programme Design, Innovation & Implementation

• Design and deliver programmes that strengthen mental well-being, emotional regulation, and healthy digital habits.
• Develop interactive, learner-focused experiences addressing online risks, digital stress, and emotional challenges.
• Apply research and feedback to keep programmes relevant and effective.

3. Youth Engagement, Outreach and Partnerships

• Build supportive relationships with youths through centre-based activities.
• Deliver workshops and talks for youths, parents, schools, and community groups.
• Develop resources and co-create programmes with schools, community organisations, and partners.

4. Programme Evaluation and Improvement

• Gather feedback, track outcomes, and refine content, delivery, and centre operations based on needs and trends.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Education, Counselling, or a related field.
• 2–3 years’ experience in youth work, mental health education, teaching, counselling, or programme operations.

Core Competencies & Attributes：

• Proven ability to engage with youths, families, parents, and caregivers.
• Strong understanding of how digital life - including social media, gaming, and online spaces-impacts mental health, emotions, and behaviour.
• Comfortable with operational tasks like budget management, resource planning, and reporting.
• Experience managing operations in a centre or community-based setting.
• Background as an educator, counsellor, youth worker, or mental health practitioner.
• Familiarity with digital wellness, cyber wellness, or integrating technology into mental health or education work.
• Experience with programme evaluation and outcome tracking.
• Skills in developing engaging workshops, presentations, and learning resources.
• Excellent communication, facilitation, and public speaking skills.
• Empathetic, approachable, and skilled in engaging youths and families.
• Creative, adaptable, and able to design meaningful learning experiences.
• Well-organised with strong operational, project management, and coordination skills.

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard