Total 12,697 job vacancies in Malaysia

Our client is a well-established company in the FMCG industry, specializing in food distribution and retail operations. Due to their current expansion plan, they are looking for a Key Account Executive to join their Commercial team. They are located in the (North) – easily accessible.

Basic + Commission

Responsibilities:

• Manage and support key retail accounts to drive sales growth, product distribution, and in-store visibility.
• Handle sales forecasting, account planning, and monitoring of sales performance.
• Liaise with internal departments to coordinate order fulfilment, inventory planning, promotional activities, and customer requirements.
• Monitor trade execution including product placement, stock availability, pricing, and shelf presence across assigned accounts.
• Support new product launches, product range expansion, and promotional activities within retail channels.
• Coordinate and execute trade campaigns, pricing adjustments, and retailer initiatives.
• Track promotional performance and prepare post-campaign evaluations.
• Prepare sales reports, account updates, and market analysis on a timely basis.
• Conduct market visits to monitor competitor activities and pricing trends.
• Support ad-hoc operational and commercial activities when required.

Requirements:

• Degree qualification with relevant experience in FMCG sales or key account management.
• Possess Class 3 driving license; own vehicle will be an added advantage.
• Experience handling retail accounts, sales forecasting, and trade promotions.
• Proficient in Microsoft Office applications.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

ABOUT YOUR ROLE (Mô tả chung về công việc): Reporting to Sales Manager, the incumbent is responsible for increasing the company’s revenues by achieving sales objectives within the assigned Retail Brand accounts through their local buying/liaison offices in Vietnam.

YOUR RESPONSIBILITIES WILL INCLUDE (Các trách nhiệm đảm đương): Main roles: To be the interface between the company and Brand local buying offices. To achieve sales targets and develop business by implementing effective sales pipeline management, providing necessary support to gain and maintain customer satisfaction. To be a key contact locally in any projects and deployment related to your allocated Brands. Key responsibilities: Build and leverage partnership with Buying Offices to develop new business opportunities via new product development, and improve our supply chain efficiency (demand and forecast visibility) Develop and maintain strong collaboration with our Hong Kong , Europe and US commercial teams for strategy alignment , market insights and sourcing trends. Ensure customer satisfaction by handling well routine work, KPIs requirements and problem solving. Collaborate closely with internal teams from Vietnam and overseas regions to ensure smooth program execution and deployment.

Role Summary 

The CSA Cost Manager will be responsible for delivering full lifecycle cost management services for the Civil, Structural & Architectural (CSA) packages on a large‑scale data centre development.

This role focuses on ensuring cost certainty, commercial control, and value optimisation across complex base‑build works, including substructure, superstructure, building envelope, and architectural elements. You will work in a fast‑paced, mission‑critical environment, collaborating closely with project teams, consultants, and contractors.

Key Responsibilities

Cost Planning & Pre‑Contract Management

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans for CSA works.
• Provide cost advice during design development on structural systems, construction methods, and architectural elements.
• Benchmark costs and identify value engineering opportunities to optimise project outcomes.

Procurement & Tendering

• Prepare tender documentation and commercial deliverables for CSA trade packages.
• Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.

Post‑Contract Cost Management

• Manage change control processes, including variation assessments and cost impact analysis.
• Review and certify contractor progress payments.
• Monitor cost performance and maintain accurate forecasts and records.
• Support final account negotiation and project close‑out.

Reporting & Financial Control

• Prepare regular cost reports, forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure alignment with project budgets and financial governance requirements.

Stakeholder Coordination

• Work closely with Project Managers, consultants, contractors, and client representatives.
• Participate in design, coordination, and site meetings, providing commercial input for CSA scope.
• Coordinate closely with MEP teams to ensure integrated project delivery.

Governance & Risk Management

• Ensure compliance with project governance, procedures, and reporting standards.
• Identify and manage project cost risks proactively.
• Maintain transparency and accuracy in all cost management deliverables.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:-
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure log, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.
• Assist Manufacturing in troubleshooting manufacturing related problems.
• Provide post-production support.

As a Test Engineer - Process, you will lead the Project improvement in Burn In area, and support execution and manufacturing issues related to Test Process, and continue improve manufacturing issues with new ideas from time to time through close collaboration across teams and disciplines. In addition, you'll drive Test Process improvements to make our systems more robust and scalable via systematic and proper tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own and sustain burn-in manufacturing processes to ensure stable production performance.
• Monitor burn-in process health, yield trends, uptime, and quality indicators.
• Analyze yield excursions, failures, and process deviations using data-driven methodologies.
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA).
• Drive continuous improvement initiatives to improve burn-in efficiency, reliability screening effectiveness, and cost reduction.
• Provide timely disposition and technical support for production issues impacting shipment and manufacturing flow.
• Support lot handling, disposition decisions, and recovery actions during abnormal events.
• Support qualification and release of new products into burn-in manufacturing.
• Partner closely with product managers, NPI engineers, Assembly engineers, Manufacturing supervisor and QA to scope, plan, design, and build new features as well as maintain existing functionality.
• Generate and maintain SOPs, OCAPs, FMEA, control plans, and engineering documentation.
• Ensure compliance with manufacturing standards, ESD requirements, and quality management systems
• Participate in audits and customer quality reviews as required.
• Leverage your experience and knowledge to grow your teammates’ technical breadth and depth through direct coaching and mentoring

The Senior Product Quality Engineer (Sr. PQE) is responsible for leading Ongoing Reliability Testing (ORT) programs and ensuring long-term quality and reliability performance of our products across design, manufacturing, and field deployment. This role drives best-in-class reliability monitoring, stress testing, and continuous improvement to meet international standards and customer requirements.

The Sr. PQE works cross-functionally with Design, Test, Manufacturing, Reliability Labs, FA Labs, and Customer/Supplier Quality teams to prevent defects, proactively identify reliability risks, and drive robust product quality throughout the product lifecycle

Key Responsibilities

• Lead and optimize Ongoing Reliability Testing (ORT) strategies and programs for production products, including sample selection, test setup, acceleration models, and data analysis.
• Define, implement, and continuously improve ORT plans and suitable stress tests tailored to specific product applications and use conditions.
• Attend key milestone meetings (from design kick-off through production transfer) with a strong emphasis on long-term reliability risks and ORT requirements.
• Perform and review product qualifications (new products, second source, material/design/process changes) while ensuring seamless integration with ORT programs.
• Ensure product compliance with internal specifications, customer requirements, and applicable standards (e.g., ISO 9001, IATF 16949, IEC, JEDEC, AEC, etc.).
• Communicate ORT plans, results, and reliability data with internal stakeholders and customers (Silicon, Package, and Board Level).
• Participate in and lead risk assessments (e.g., DFMEA, PFMEA) with a focus on long-term reliability; ensure mitigation actions are implemented, validated, and monitored via ORT.
• Review qualification and ORT test results, assess risks, and provide quality approval for production release or change management.
• Generate and publish high-quality qualification and ongoing reliability reports with clear risk assessments and recommendations.
• Lead failure analysis for ORT and qualification failures using advanced electrical, mechanical, and materials analysis techniques; drive root cause identification and corrective actions.
• Define and implement reliability enhancement measures jointly with cross-functional teams to achieve high product robustness.
• Proactively highlight potential criticalities, reliability risks, and early warning signals from ORT data.
• Ensure lessons learned from reliability issues and ORT findings are systematically fed back into design, process, and manufacturing improvements.
• Support or lead continuous improvement initiatives related to reliability monitoring and ORT efficiency.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

Shape the Future of Smart Delivery in Japan

Packcity Japan is redefining how people receive parcels in one of the world’s most advanced and demanding markets. As the operator of Japan’s largest open smart locker network under the “PUDO” brand and a joint venture backed by Quadient’s global Parcel Pending platform, we sit at the intersection of technology, logistics, retail, and urban lifestyle innovation.

We are now seeking a Strategic Account Manager to play a pivotal role in expanding Japan’s out-of-home delivery ecosystem. This is a high-impact, senior role for a commercially astute leader who thrives on partnership, innovation, and long-term value creation.

As Strategic Account Manager, you will work closely with strategic partners across e-commerce, logistics, retail, and adjacent industries, acting as a trusted advisor and subject matter expert in smart locker and out-of-home delivery solutions.

From identifying latent customer needs to shaping and executing complex commercial initiatives, you will lead business development efforts that improve consumer lifestyles while delivering sustainable growth for Packcity Japan. You will collaborate closely with senior stakeholders—both internally and externally—to take projects from concept through to successful execution.

This role offers a rare opportunity to innovate locally in Japan while contributing to solutions that can scale globally.

Key Responsibilities

• Lead solution consulting for out-of-home delivery and smart locker innovations
• Build and execute strategic partnerships with key industry players
• Develop and manage senior, C-level relationships and lead complex negotiations
• Create and drive revenue plans, tracking progress against clear KPIs
• Lead contract negotiation, execution, and ongoing partner management
• Represent Packcity’s solutions, achievements, and vision internally and externally
• Influence and lead across functions, working with cross-functional project teams

Why Join Packcity Japan?

• Be part of a market-shaping platform at the forefront of smart city and delivery innovation
• Work in a role with real influence across Japan’s logistics and retail ecosystem
• Combine local impact with global scale through Quadient’s international network
• Join a collaborative, forward-thinking environment where leadership truly matters

If you are excited by strategic partnership, innovation, and building the future of delivery in Japan, we’d love to hear from you.

JOB DESCRIPTION: Assistant Manager

Job Summary

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds clients allocated to you and your team.
• Main person who is accountable, has ownership of deliverables.
• Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by their team
• Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting.
• Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran.
• To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran/Paxus).
• This entails assisting in the review and/or preparation of all/and complex reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables.
• Spends most of the time in driving results based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others) and optimizing the work performance of the team.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures.
• As a supervisor, the Assistant Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to team members.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for complex funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of the team.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements of the clients they handle.
• Provides guidance and coaching to the team in both technical and non-technical aspects of their role.
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities.
• Directly liaises with the cluster counterparts of upcoming deliverables and the progress thereof, queries and other dependencies to carry out the work.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.
• To act as an alternate for Managers based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires and shares specialized knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Confirms that the complete information, data and supporting documents are received for the review/preparation of the needed requirements, then escalates and requests from the cluster counterparts any missing information.
• Ensures the delivery of consistent and quality information within the agreed timeframes of the team.
• Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload within the team.  Facilitate the request for support from peers, as needed.
• Prepare (if needed), completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.
• To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary.
• Reviews the reports generated by the team.
• To be able to review outputs and all other deliverables prepared.
• Monitors all review comments for all clients have been addressed.
• Monitors that their team takes full ownership and replies to cluster/Client/Investor’s queries within 24 hours. 
• Addresses any job-related issues and concerns in a timely manner and escalates to the appropriate authorities, as needed.
• Communicates review comments to the team and then follows up to address pending comments for preparers.
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Accountant.
• Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner.
• Gathers and organizes the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter.
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs/Manager or technical team.
• Standardizes and optimizes the efficiency of the process of their funds.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their SA's).
• Reviews and pre-approves filed overtime of their team (SA's).
• Sets up, monitors and updates all deliverables via the workflow planner in a timely manner. 
• Oversees the accuracy and completeness of the workflow planner for the team.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Champions compliance by ensuring relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Report any breaches, complaints, or errors to appropriate authorities in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Monitors and oversees drafts reports and compliance cases with root cause information.  In the absence of a Senior Accountant, will draft the error reports/compliance cases, corrective actions and preventive measures based on collected root cause information in a timely manner.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues and concerns to the appropriate authorities in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.

As a Lead Account Executive based in Singapore, you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries.

What You Will Do

• Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the HK & TW markets, and exceed sales targets.

• Own the Sales Process: Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.

• Articulate Value: Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.

• Collaborate & Learn: Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.

• Hunt & Prospect: Develop and maintain a strong, data-backed pipeline with accurate forecasting. Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Hong Kong & Taiwan regions.

• Build the Market Presence: Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the region (HK & TW).

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Test Strategy & Development

• Develop cost-effective and high-efficiency test solutions for GaN and Silicon device families.
• Create, debug, and release test programs on discrete testers and mixed signal ATE platforms. Lead the transition of legacy platforms to new technology nodes.

Hardware Design & Requirements

• Lead the design reviews and acceptance of high-performance test interface hardware provided by external vendors.
• Design test hardware including load boards, probe heads, and sockets.
• Define test hardware requirements based on device specifications and characterization data

Execution & Sustaining

• Support New Product Introduction (NPI) through validation, release, and yield ramp activities.
• Provide sustaining support for production products and test platforms.
• Lead platform conversions and drive efficiency improvements across multiple ATE systems.

Technical Expertise

• Apply knowledge of wide bandgap semiconductors, power devices, and analog measurement techniques.
• Perform high-voltage and high-current testing safely and efficiently.
• Use lab tools such as oscilloscopes, DMMs, spectrum analyzers, and ATE debugging utilities.

Cross-functional Collaboration

• Partner with design, product, reliability, test, and operations teams to ensure smooth project execution.
• Organize technical data and present findings for engineering and management teams

Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack.

Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

MerchantSpring is building a dedicated commercial division focused on selling to brands and vendors across e-commerce marketplaces. We are looking for a Sales Development Representative who is skilled in outbound prospecting and enjoys a high degree of ownership.

You’ll work directly with senior leadership and our Account Executive to build the outbound engine for this market and shape how MerchantSpring sells to brands and vendors globally.

This role is ideal for someone excited to drive the sales funnel, deploy AI-powered workflows, and operate in a fast-growing international business.

Success in this role is measured by consistently generating 30 qualified meetings per month for the Brands and Vendors Account Executive. You'll be expected to proactively create opportunities and consistently generate pipeline rather than relying on inbound or warm leads.

In order to achieve this, you will:

• Prospect into brands, vendors, and e-commerce leads.
• Build targeted, high-quality accounts and contact lists.
• Research target leads: identify personas, buying signals, relevant outreach triggers.
• Write sharp messaging that generates responses and meetings.
• Deploy AI tools and automation to improve prospecting efficiency, quality, and outcomes.
• Maintain accurate CRM records and prospecting data.
• Share learnings and contribute ideas to the wider sales team.

Qualifications

• Proven SDR, BDR, outbound sales, or lead generation experience.
• Strong cold outreach skills across email, phone, LinkedIn, and other relevant channels.

• Experience using Apollo, HubSpot, or similar sales prospecting tools.
• Excellent written communication to write clear, relevant outbound messages.
• Confidence using AI tools or automation to improve productivity and results.
• Strong CRM discipline and attention to detail.
• High energy, resilience, coachability, and a strong desire to improve. A self-starter.

Strongly Preferred:

• Experience working with e-commerce brands, vendors, marketplaces, agencies, or related technology, or an understanding of such ecosystems.
• An interest in SaaS, data products, brands, vendors, and the above relevant fields.
• Experience in mentoring or growing SDR teams.
• Entrepreneurial experience is a bonus, particularly for e-commerce, though not required.

• Help build a new commercial division from the ground up.
• Fast-tracked career pathways into leadership and scaling the SDR function.
• Collaborate cross-functionally to drive impact across the business.
• Join an international team with clients across the Americas, Europe, and APAC.
• Work from a modern co-working space in our Kuala Lumpur office on a hybrid basis.
• Competitive salary package and uncapped commission.