Total 31 job vacancies in Gurugram

Gigmo Solutions Pvt. Ltd. is a fast-growing global organization with presence across multiple regions including the Americas, Europe, Africa, and Asia. The company specializes in multilingual customer support and leverages AI-driven solutions and a global gig workforce to deliver efficient and scalable support services.

Key Responsibilities:

• Lead and manage a team of Technical Support Agents (chat & email).
• Monitor team performance and provide regular feedback, coaching, and mentoring.
• Ensure high-quality customer interactions with clear and accurate communication.
• Handle customer escalations and resolve complex technical issues.
• Ensure adherence to SLAs, response time, and resolution targets.
• Manage and prioritize team workload and support queues effectively.
• Assist team members in troubleshooting and resolving customer issues.
• Collaborate with cross-functional teams for issue resolution.
• Conduct quality audits and ensure compliance with SOPs.
• Identify process gaps and drive continuous improvement initiatives.
• Track key performance metrics (CSAT, productivity, SLA adherence).
• Prepare and share performance reports with management.

Qualifications:

• Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent).
• 5+ years of experience in customer support (chat/email).
• Minimum 1–2 years of experience in a team handling or leadership role.
• Excellent written communication skills with attention to detail.
• Strong analytical and problem-solving abilities.
• Familiarity with customer support tools and chat platforms.
• Ability to manage remote teams and multitask effectively.
• High level of empathy, patience, and customer focus.

Work Details:

• Location: Remote (Anywhere in India)
• Shift: Rotational (24/7 environment)
• Hardware: Laptop (16GB RAM, Windows 11), Internet speed 50 Mbps

Performs advanced BIM design and modeling tasks for Plumbing and Fire Fighting systems on large-scale projects, primarily within the Middle East region. This role operates with limited supervision, demonstrating a high level of technical expertise and independent judgment in the development of coordinated BIM models and construction documentation.

Provides technical leadership, supports project delivery, and contributes to BIM capability development within the team.

Responsibilities:

• Develops and manages detailed 3D BIM models for Plumbing and Fire Fighting systems using Autodesk Revit in accordance with project requirements.

• Produces fully coordinated construction drawings, layouts, and schematics aligned with project standards and specifications.

• Provides direct project delivery support, ensuring outputs meet quality, timeline, and client expectations.

• Ensures compliance with BIM Execution Plans (BEP), Level of Development (LOD), and project-specific standards.

• Coordinates with multidisciplinary teams to resolve clashes and integration issues using BIM tools.

• Conducts model reviews, QA/QC checks, and ensures accuracy and completeness of deliverables.

• Develops, maintains, and applies Revit families, templates, and content libraries.

• Supports implementation of asset data requirements (e.g., COBie) within BIM models.

Technical Excellence & Digital Delivery:

• Provides training and technical support to design staff on BIM tools, workflows, and best practices.

• Contributes to continuous improvement of BIM standards, processes, and automation initiatives.

• Assists in troubleshooting complex modeling and coordination challenges.

• Promotes adoption of digital engineering practices across projects.

Performs advanced BIM design and modeling tasks for Plumbing and Fire Fighting systems on large-scale projects, primarily within the Middle East region. This role operates with limited supervision, demonstrating a high level of technical expertise and independent judgment in the development of coordinated BIM models and construction documentation.

Provides technical leadership, supports project delivery, and contributes to BIM capability development within the team.

Responsibilities:

• Develops and manages detailed 3D BIM models for Plumbing and Fire Fighting systems using Autodesk Revit in accordance with project requirements.

• Produces fully coordinated construction drawings, layouts, and schematics aligned with project standards and specifications.

• Provides direct project delivery support, ensuring outputs meet quality, timeline, and client expectations.

• Ensures compliance with BIM Execution Plans (BEP), Level of Development (LOD), and project-specific standards.

• Coordinates with multidisciplinary teams to resolve clashes and integration issues using BIM tools.

• Conducts model reviews, QA/QC checks, and ensures accuracy and completeness of deliverables.

• Develops, maintains, and applies Revit families, templates, and content libraries.

• Supports implementation of asset data requirements (e.g., COBie) within BIM models.

Technical Excellence & Digital Delivery:

• Provides training and technical support to design staff on BIM tools, workflows, and best practices.

• Contributes to continuous improvement of BIM standards, processes, and automation initiatives.

• Assists in troubleshooting complex modeling and coordination challenges.

• Promotes adoption of digital engineering practices across projects

We are seeking an experienced Quantity Surveyor (Civil) with 8–10 years of relevant experience, primarily in airport and commercial construction projects. The candidate will be responsible for cost estimation, contract management, billing, and overall commercial control of projects.

Key Responsibilities:

• Prepare detailed quantity take-offs and cost estimates for civil works.
• Review drawings, specifications, and BOQs to ensure accuracy.
• Manage project budgeting, cost control, and financial reporting.
• Handle client billing, subcontractor billing, and certification processes.
• Monitor project progress and track variations/changes in scope.
• Prepare and evaluate tenders and contract documents.
• Ensure compliance with contractual terms and conditions.
• Coordinate with project teams, consultants, and contractors for commercial matters.
• Conduct rate analysis and cost benchmarking.
• Support in claims management and dispute resolution.

Key Requirements:

• Bachelor’s Degree in Civil Engineering.
• 8–10 years of experience as a Quantity Surveyor in airport and commercial projects.
• Strong knowledge of BOQ preparation, estimation, and billing processes.
• Familiarity with contract management (FIDIC or similar standards preferred).
• Proficiency in MS Excel and estimation software/tools.
• Good understanding of construction methodologies and materials.
• Strong analytical, negotiation, and communication skills.

Preferred Skills:

• Experience in large-scale infrastructure or airport projects.
• Knowledge of ERP systems and project management tools.
• Ability to manage multiple projects simultaneously.

We are seeking a Principal Architect to join our Architecture team in India. This is an exciting opportunity for a motivated engineer to contribute to impactful marine infrastructure projects across global offices and continue developing their technical expertise in a supportive, high-performing team.

• Maintaining liaison with design and drafting groups.
• Preparing, reviewing, and approving drawings as required.
• Under the direction of the Supervising Architect, may independently perform advanced technical assignments of various complexities within approved schedules and budgets.
• May coordinate technical and administrative activities with employees in other disciplines and other departments participating on an assigned project.
• May assist in the training and evaluation of assigned architectural and design/drafting personnel.
• May review and approve conceptual designs.
• May assist in the development of new architectural methods and techniques.

The Programme Manager is part of the Global Competence Platform and acts as a coordinator for one or more Client Programmes.

Key responsibilities include:

• Manage the Client’s Programme related operational activities 
• Communicate Client requirements and expectations to the network
• Ensure the procedures are followed by the executing affiliates of the network and monitor the effectiveness of procedures across the BA network to ensure delivery of services in line with SGS BA requirements and Client’s expectations. 
• Ensure Continuous improvement and promote technical excellence across the network related to the Client’s Programmes

Where a Programme Manager delegates part or all activities to colleagues, they remain responsible for ensuring that all elements are covered.

SPECIFIC RESPONSIBILITES

Programme Set Up

• Organize the development of tools such as procedures, pricing, etc. for the Programme in the SCS Hub
• Provide technical support / guidance to SGS affiliates about implementation and interpretation of Client’s specific requirements.
• Lead the training, development and procedure rollout. Liaise with SCS Managers and Regional Managers where appropriate to make sure the Programme can be executed by (EA) in conformity with the Programme specifications including capacity management.

Client’s Communication

• Act as point of reference for all product related enquiries and work collaboratively with SCS and Sales colleagues to address any issues that may arise
• Liaise with the Client on behalf of SGS as single point of contact for day to day SCS activity
• Management of Client’s complaints: Oversight and review of investigative actions carried out by concerned affiliates and communication of investigation results to the Client.
• Liaise with all relevant parties in accordance with the SCS Global procedures for the management any claim or complaint related to the product.

Monitoring of performance

• Monitoring of Auditors’ performance: Check of thoroughness and soundness of action plans proposed by affiliates to improve performance of local auditors. 
• Check of effectiveness of action plan through audit quality review of packages on a random basis.
• Monitoring of affiliate performance: Check and appraisal of action plans proposed by affiliates to improve effectiveness in the execution of the Client’s Programme. 
• Technical review for Audit Files from all affiliates as per sample size defined in Annual Management Review meeting.
• Take part in global SCS calls to discuss any relevant topics in relationship with the product he/she manages (by invitation)

Apply and support SGS Integrity policies

• At all times, comply with SGS Code of Integrity and Professional Conduct
• At all times adopt a safe behavior by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures
• Where applicable, support the global team in investigating or managing outcomes from investigations in relation to integrity issues. 
• Manage any expectations in relation to conflict of interest and impartiality in relation to the Programme.

Job Summary
We are seeking an experienced and dynamic individual for the position of “Territory Manger” for driving the sales strategy and achieving business goals within your designated region, for executing the product management team's strategies, gathering customer feedback, and providing crucial insights for the development of new products. Your key focus will be on establishing and nurturing relationships with key opinion leaders, monitoring competitor information, and understanding prescription trends within the pharmaceutical industry. Additionally, you will be responsible for organizing and managing Continuing Medical Education (CME) events and other initiatives to bolster the company's brand image.

Roles & Responsibilities
• You will be responsible for the promotion of the new product. You will be executing the Product Management Team’s marketing strategy, analysing market trends, consulting with doctors on new product potential, and relaying feedback to the Product Management Team. Additionally, responsibilities include identifying key opinion leaders, monitoring product availability, and implementing brand strategies to facilitate a successful product launch.
• You will be responsible for monitoring primary and secondary sales through regular visits to stockists and pharmacies, ensuring the accomplishment of doctor and product-specific sales objectives. Active participation in monthly review meetings to assess coverage, adherence to SOPs, and expense management, all aimed at achieving area-level, product-level, and overall sales targets.
• You will be responsible for focusing on customer relationship management, the role entails establishing strong connections and addressing queries promptly using Infoginip. It also involves customer classification based on potential, determining meeting frequency accordingly, and tracking return on investment per customer to foster a loyal customer base for the company.
• You will responsible to meet Key Opinion Leader (KOL) and Key business leader (KEL) frequently and pursue them to conduct CME with the company; Collect interest areas of key customers and hospitals and conduct CMEs on those topics.
• You will responsible to prepare product matrix depending upon doctor's potential & preference and decide which product will fit doctor's need. Update data on chemist, doctors and Retail Chemist Prescription Audit (RCPA) through palm top to Unnati portal in order to ensure all stakeholders' access to latest information.

Job Summary:

We are seeking a skilled 2D CAD & Tekla Designer with experience in renewable energy and substation projects. The candidate will be responsible for preparing detailed 2D drawings and 3D models for structural and layout components using AutoCAD and Tekla Structures.

Key Responsibilities:

• Prepare 2D drawings including layouts, sections, and details for substations/renewable energy projects.
• Develop and modify GA drawings, fabrication drawings, and construction drawings using AutoCAD.
• Create and manage 3D structural models using Tekla Structures.
• Prepare steel detailing and RCC detailing for substation structures (gantry, equipment foundations, control buildings, etc.).
• Coordinate with electrical, civil, and project teams for design inputs and drawing approvals.
• Ensure drawings comply with project specifications, standards, and quality requirements.
• Perform clash checks and drawing revisions as per site and client feedback.
• Maintain proper documentation and drawing control.

Required Skills:

• Strong proficiency in AutoCAD (2D drafting)
• Working knowledge of Tekla Structures (3D modeling & detailing)
• Experience in substation / solar / renewable projects
• Understanding of structural drawings, layouts, and detailing concepts
• Knowledge of IS codes / international standards
• Good coordination and communication skills

Key Deliverables:

• Accurate and timely 2D drawings & 3D models
• Error-free fabrication and construction drawings
• Coordination with multidisciplinary teams

• Good knowledge in Roads and understand the roads design terminology.
• Good in creating the Layouts, setting outs, cross-sections, Signs and Marking, understand Traffic signals, Pavement and Road furniture. Ability to extract the profiles, sections, setting out, grading etc., directly from the data shortcuts.  
• Working knowledge in managing Civil3D data shortcuts in ProjectWise and BIM360 environments. Ability to create templates and comply with project/client styles, line work, and naming conventions in both CAD and Civil3D. 
• Understanding and implement AECOM Quality Assurance procedures. Perform quality control, progress, scheduling and execution of product delivery to internal/external clients. Works under general guidance of the CAD Supervisor. Understanding of CAD Standard and workflow.

Roles & Responsibilities -:

• Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and offering quick resolutions.
• Working on backend processes such as airline cancellation, refunds and re-issuances.
• Collaborating with cross-functional teams to raise recurring issues and follow up for fixes. 
• Working closely with the airline partners & sharing feedback on ongoing issues at the providers’ end.
• Being a part of process pilots, experiments and new projects that provide insights to all cross-functions.
• Monitoring NPS and working toward improving it in coordination with process owners.

Assistant Manager – Bidding

Experience:

• 6+ years of experience in tendering, bidding, and proposal preparation.
• Strong understanding of procurement guidelines (ADB, World Bank, Government entities, etc.).
• Excellent writing, documentation, and formatting skills.
• Good analytical ability to interpret RFPs and tender requirements.
• Proficient in MS Office (Word, Excel, PowerPoint).

Key Responsibilities:

• Monitor national and international procurement portals for relevant tenders.
• Review RFPs, RFQs, EOIs, and bid documents to assess eligibility and technical requirements.
• Conduct bid/no-bid analysis and prepare summary reports for management.
• Draft and format CVs, corporate experience, project sheets, and supporting documents.
• Assist in preparing cost estimates, BOQs, and financial proposals.
• Ensure all documents meet client specifications and submission guidelines.
• Ensure compliance with donor guidelines (ADB, World Bank, JICA, Government departments, etc.).
• Maintain a database of past projects, CVs, company credentials, and templates.
• Track tender deadlines, submissions, and post-tender follow-ups.

• Control and monitor the administration of all People & Culture activities and policies.
• To plan, manage, control, coordinate and participate in personnel activities of all the departments in areas of
  • Recruitment & Selection
  • Compensations & Benefits
  • Learning & Development
  • Performance Management System
  • Employee Relations
  • P&C Initiatives
  • Statutory Compliance
• And as well as recommend, implement, formulate and execute  organizations policies, procedures, rules, regulations and programs for all the employees.
• Ensure to provide Management with tools for future manpower planning, resource and payroll planning and control.
• Any matter which may effect the interests of ibis Gurgaon Golf Course Road should be brought to the attention of the Management.

People & Culture Planning

• Develop an annual and long-term People & Culture plan that identifies the organizations People & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify People & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Gurgaon Golf Course Road to ensure maximum productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

Operational Management

• Develop and implement effective recruitment and screening system, as per the organizations requirement.
• To ensure the smooth and efficient running of the People & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• Establish standard policies and procedures for all the processes in the People & Culture Management.
• To implement an effective and efficient day to day communication, administration and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible and multi skilled workforce.
• Investigate and review all disciplinary actions to ensure the actions are complying with the labour law & rules and regulations of the organization. 
• Ensure that all the employees comply with the policies and procedures.
• Maintain and update employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Ensure to perform the various activities with regard to the personnel:
  • Monitor the staff performance appraisal. 
  • Manpower planning.
  • Recruitment and selection of personnel & Employment procedures.
  • Resignation and dismissal procedures.
  • Make manpower and cost budget for People & Culture Department.
  • Survey research and feedback.
  • Make proposal on competitive salary policy.
  • Develop long term strategies.
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To ensure that all Job Descriptions, Departmental Operations and Training Manuals are prepared and updated annually.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• To ensure that all practices are complete and abreast with legal practices, policies and procedures.
• Review personnel policies, procedures and practices.  Recommend changes, modification or up-dated information to the General Manager.
• Inspect the staff restaurant, locker rooms and other facilities on a regular basis to ensure that they are well operated and maintained.
• To implement an effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• To ensure that all external communication in the form of Recruitment Ads, External Hotel and People & Culture Activities and Internal Communications through Staff Notice Boards, collateral etc portray a professional image in line with the organization’s standards.

We are seeking an experienced PMIS Expert / Project Controls, Planning & MIS Manager to lead the planning, monitoring, and digital project management initiatives for large-scale infrastructure projects. The role involves establishing robust project controls, managing schedules, analysing delays, and implementing PMIS solutions aligned with business and client requirements.

Key Responsibilities

Project Planning & Scheduling

• Develop, maintain, and monitor detailed project schedules using tools such as Primavera P6
• Define project baselines and track progress against planned milestones
• Identify critical paths, risks, and delays in project timelines

Project Controls & Monitoring

• Implement project control systems and procedures
• Monitor cost, time, and resource performance
• Prepare variance analysis and corrective action plans

Delay Analysis & Claims

• Analyse project delays and prepare delay claims and extension of time (EOT) documentation
• Develop claim schedules and support dispute resolution processes

PMIS Implementation & Management

• Lead the design, development, and implementation of Project Management Information Systems (PMIS)
• Develop dashboards, KPIs, and MIS reports for real-time project tracking
• Ensure integration of web-based tools for centralized project management

MIS & Reporting

• Prepare executive-level dashboards and periodic MIS reports
• Standardize reporting formats across projects
• Ensure data accuracy, consistency, and timely reporting

Stakeholder Management

• Liaise with clients, consultants, and internal teams
• Translate client requirements into digital workflows and PMIS solutions

Conduct presentations and provide insights to leadership.

Preferred Skills

• Strong expertise in Primavera P6 or equivalent scheduling tools.
• Experience with web-based project management tools and dashboards.
• Knowledge of project documentation standards and scheduling best practices.
• Proficiency in data analysis, reporting tools, and MIS systems.
• Excellent communication and stakeholder management abilities.
• Ability to translate business requirements into digital/technical solutions.
• Leadership and team management skills.
• High attention to detail and result-oriented mind-set.
• Experience in PMIS/EDMS implementation.
• Exposure to digital transformation in construction projects.
• Knowledge of BIM integration (optional but desirable).

About the Role

As a Telecalling Executive – B2B Travel Sales, you will act as a key point of contact for our business clients, driving client success, loyalty, and revenue through outbound calling. This role focuses on building long-term relationships with existing clients, reactivating inactive accounts, and generating repeat and upsell business by promoting high-demand travel products. You will manage the complete client journey over calls—from onboarding to ongoing engagement—while working in a fast-paced, target-driven sales environment.

What You'll Do:

• Nurture existing clients to unlock repeat business and upsell opportunities.

• Win back lost clients with your charm and strategic outreach.

• Sell high-demand travel-related products (Flights, Hotel, Holiday Packages, Visa, Bus and more!)

• Handle seamless client registration, activation, and onboarding.

What We Offer:

• Competitive salary + Sales incentives (Earn based on Revenue !).

• Skill-building training, and a collaborative team environment.

• Opportunity to grow in B2B travel sales.

• Stock up the assigned kitchen with raw materials and ingredients on a daily basis
• Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them
• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Clean and maintain all equipment within the food production area
• Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Clean and maintain all equipment within the food production area
• Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor