Total 660 support advisor job vacancies in Malaysia

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public holidays
• Ability to draft a professional email response back to the customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830pm-8.30 am
• Mandarin Speaking preferred.

Eligibility: Local/PR
Fixed Allowance: $20 (communication) + $200 (Shift)
Employment Type: 2-year Contract (Renewable)
Working Hours:

• 8:30 PM – 8:30 AM (12-hour night shift)
• 2 days work, 2 days off rotating schedule
• Required to work weekends and Public Holidays based on roster

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Responsibilities

• Provide technical assistance and support to end-users who are experiencing software or application related issues. 

• Ensure the smooth functioning of computer systems and addressing users' concerns promptly and effectively. 

• Resolve IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. 

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Diploma in Computer Engineering or related discipline with 1 - 2 years of experience in a technical support or helpdesk role

• Experience in handling ticket management and escalations in a service desk environment

• Strong troubleshooting and problem-solving skills for application-related issues

• Hands-on experience with ServiceNow or similar ticketing systems

Good to have: 
a) Familiarity with ITIL processes (e.g., incident, problem, and service request management)

b) Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations

c) Experience in customer-facing or end-user support roles, with strong communication and user engagement skills

Licence no: 12C6060

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Have you ever felt…

• Capable of much more than your current job allows?
  
  

• Stuck in a routine that repeats itself day after day?
  
  

• Overlooked, underpaid, or taken for granted despite your effort?
  
  

• Tired of working hard just to make someone else richer?
  
  

If that sounds like you, this could be the turning point you’ve been waiting for.

We are looking for ambitious, driven individuals who are ready to break free from the ordinary and build an extraordinary career as a Wealth Strategy Advisor.

As an Analyst, your responsibilities will include:

Third-Party Risk Profiling

• Lead end-to-end risk profiling of third-party vendors and service providers, applying a solid understanding of TPRM principles.

• Assess inherent risk, determine risk tier classification, and ensure alignment with the firm's TPRM framework and regulatory expectations, demonstrating genuine knowledge of critical risks.

Outsourcing Risk Review (ORR) Documentation

• Own the preparation of comprehensive Outsourcing Risk Review (ORR) documents for each service onboarded.

• Leverage a sound understanding of outsourcing risk drivers, including concentration risk, exit risk, sub-outsourcing, and data residency, to produce thorough, accurate, and audit-ready documents.

Business Analysis & Requirements Capture

• Apply advanced BA techniques to elicit, structure, and document business and operational requirements from service owners and Subject Matter Experts (SMEs) from the control functions.

• Produce well-structured requirement write-ups, detailed process descriptions, and precise service scope definitions, forming the backbone of risk assessments and ORS documentation, ensuring no details are missed or misrepresented.

Stakeholder & Control Function Engagement

• Coordinate and conduct structured review sessions with relevant control functions such as Legal, Compliance, Information Security, Data Privacy, and Business Lines.

• Capture commentary, challenge responses, and secure all required signoffs within agreed timelines.

SME Liaison & Technical Translation

• Act as a critical bridge between technical SMEs and governance documentation.

• Utilize structured BA questioning techniques to extract precise information about services or technologies involved, accurately translating it into risk documentation and leadership materials, with sufficient risk knowledge to identify and challenge gaps or inconsistencies.

Senior Leadership Decks & Reporting

• Prepare clear, well-structured, and visually compelling presentation decks for senior leadership, Risk Committees, and Board-level approval forums.

• Ensure all materials are accurate, concise, and formatted to the highest professional standard using PowerPoint and Excel.

PMO Support & Deliverable Tracking

• Maintain a comprehensive tracker for all risk review deliverables, milestones, and deadlines.

• Provide PMO support including status reporting, issue escalation, action log maintenance, and cross-workstream coordination to ensure seamless execution.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”

Be part of a meaningful healthcare environment where you will support daily patient interactions, clinic operations, and quality care delivery. This role provides an opportunity to develop valuable healthcare service and administrative skills while working closely with medical teams.

Responsibilities:

• Assist doctors during consultation sessions and support basic examination procedures
• Record and update patients’ information accurately in clinical records and relevant forms
• Perform basic patient care activities such as eye evaluation tests, eye drop instillation, and provide guidance on basic eye care practices
• Assist patients with enquiries regarding payment schemes and clinic processes
• Manage patient registration, appointment scheduling, queue systems, and record retrieval
• Handle billing enquiries, cashiering duties, and front counter operations
• Prepare clinic reports and support daily administrative activities
• Coordinate with doctors, nurses, and internal teams to address patient-related matters
• Support clinic opening and closing procedures when required

Requirements:

• Minimum N/O/A Levels or Diploma in any discipline
• No prior experience required; structured training and guidance will be provided
• Able to commit for a minimum of 3 months
• Available to commence work immediately or within a short notice period
• Strong communication skills with a patient-focused mindset
• Interested in building experience within the healthcare industry

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Patient Services Associate)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

The client is a HNW insurance broker firm.

Job responsibilities

• Prepare presentation decks for sales team usage for client engagement

• Assist in gathering relevant information and documentation from clients and relevant stakeholders.

• Maintain service standards to develop and improve customer satisfaction and retention

• Ensure that all customer requests are handled in a timely and consistent manner

• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements

• Support sales team to provide excellent service to high net-worth clients to achieve client retention

• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

• Help in organizing and executing client prospecting activities, including lead tracking and initial outreach.

• Support follow-up and meeting scheduling with prospective and existing clients and partners.

Skills and requirements 

• Diploma in Business Administration, Finance, Marketing, or related field.

• At least 3–4 years of experience in a support, coordination, or client service role. Familiarity with insurance application processes and terminology is a strong advantage.

• Strong organizational and time-management skills; able to multitask with minimal supervision

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Excellent written and verbal communication skills

• Customer-focused with strong interpersonal and teamwork skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112

• Working Location: Bedok / Kaki Bukit
• Salary: $2500 - $3200
• Working Hours: Mon-Fri, 9am-6.30pm
• Well Established Company
• IT Industry

Job Responsibilities:

• Prepare quotations, invoices, and sales orders

• Process purchase orders (PO), delivery orders (DO)

• Manage and track sales transactions and documentation

• Respond to customer enquiries and solve order issues or product-related questions

• Coordinate with internal departments and ensure orders, delivery, and billing flow smoothly across teams

• Help prepare reports, sales documents and assist with tender submissions

• Meet customers/presentations or attend customer/vendor events

Requirements:

• Minimum 1 year of relevant experience as a Sales Coordinator or similar role

• Proficient in Microsoft Office (Word, Excel, Outlook)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Barry Ang Ze Xin (Reg No : R26159529)

EA Recruitment Pte Ltd

EA License No: 21C0492

Company Overview

Founded in 2013, MQ Solutions & Services builds lasting business relations by upholding Moral Quotient—understanding right from wrong and acting on core values—in Information and Communication Technology.

Job Summary

Provide on-site IT support by troubleshooting and resolving desktop PC and printer issues, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime
• Serve as the first point of contact for customer IT-related calls, providing timely and effective support
• Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure
• Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity
• Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager
• Collaborate with team members and interact professionally with customers and vendors to deliver quality service
• Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction
• Demonstrate self-motivation and commitment to completing assigned duties efficiently
• Standby duties may be required, including working at customer premises as needed

Required competencies and certifications

• Proficient in Microsoft Operating Systems (XP, Vista, Windows 7, 2000, 2003, 2008) for desktop and server support in end-user environments

Preferred competencies and qualifications

• Strong interpersonal, analytical, and problem-solving skills to effectively address IT issues
• Experience working in teams and managing interactions with customers and vendors

Are you passionate about laboratory operations and scientific processes? Join a dynamic healthcare and life sciences environment where you can contribute to accurate testing, sample processing, and meaningful laboratory activities.

Responsibilities:

• Perform laboratory tests and support pre- and post-analytical processes to ensure accurate and reliable results
• Prepare, label, handle, and process specimens and samples according to established procedures
• Operate and maintain laboratory equipment such as centrifuges, pipettes, pH meters, and other analytical instruments
• Record, document, and manage test results and laboratory data accurately
• Follow laboratory protocols, safety guidelines, and quality standards
• Maintain a clean, organised, and well-stocked laboratory workspace
• Support daily laboratory operations and administrative tasks where required
• Rotate across various laboratory departments, including Microbiology, Hematology, Blood Banking, Immunology, Clinical Chemistry, Molecular Biology, and Cytotechnology

Requirements:

• Minimum Diploma in Clinical Laboratory Technology, Biotechnology, Biomedical Science, or related disciplines
• Strong attention to detail with good numerical and data handling skills
• Good communication and interpersonal skills
• Proficient in Microsoft Office applications
• Able to work independently while following established procedure

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Lab Assistant)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Looking to gain valuable experience in a fast-paced healthcare environment? Join a supportive team where you will play an important role in administrative coordination, documentation support, and customer service activities.

Responsibilities:

• Make outbound calls to applicants to follow up and remind them on required documentation submissions
• Handle incoming and outgoing calls professionally and provide timely assistance
• Provide administrative support including data entry, scanning, filing, printing, and document management
• Assist with preparation of invoices, delivery orders, and other operational documents
• Support logistics coordination and daily administrative arrangements
• Assist with inventory tracking, stock checks, and record maintenance
• Perform other ad-hoc administrative duties as assigned

Requirements:

• Minimum A Levels or Diploma in any discipline
• Able to commit for at least 3 months
• Available to commence work immediately or within a short notice period
• Willing to learn with training provided
• Interested in supporting the healthcare and medical industry
• Good communication skills with a service-oriented mindset

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Admin Assistant)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.​

​You will:​

• Share your fashion and product knowledge to help customers make informed choices.​
• Collaborate with your team to deliver exceptional service at every step of the customer journey.​
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.​
• Support with opening and closing of the store.​
• Represent yourself and the brand positively during all customer interaction

WHO YOU’LL WORK WITH ​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. ​

​

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

​

This role will be reporting to Store Manager.​

​

WHO YOU ARE ​

We are looking for people with…​

• Experience in customer service within fashion, retail, or similar fields.​
• And people who are…​
• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.​
• Thriving in collaborative and dynamic environments.​
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.​
• Flexible and action oriented.​

​

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. ​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​

WHY YOU’LL LOVE WORKING HERE:
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​

All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. ​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  ​

​

JOIN US ​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. ​

​

Take the next step in your career together with us. The journey starts here. ​

​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 1/7/2026. Due to data policies, we only accept applications through career page.​

​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

The Medical Advisor primary responsibility is to oversee the design, implementation and conduct of some clinical studies for Moleac’s products. The responsibility may include local or international clinical trials for new registrations, new indications or line extensions for new or existing products.

It is expected that the Medical Advisor, in collaboration with academic experts and KOLs will contribute medical and scientific expertise needed to support state of the art development of Moleac’ products.

2. Responsibilities include to assist and provide input and collaborate with the marketing team in:

• a. Reviewing of different collaterals and communication support;
• b. Providing support for marketing events, presentations, scientific activities, and collaborations with speakers;
• c. Providing support in field intelligence and evaluation of data/publications to substantiate, update and improve the content of promotional messages and materials; and
• d. Reviewing accuracy of promotional messages and materials, including external communications materials such as scripts for marketing team, press releases, presentation during congresses, letters and positioning statements.

3. In liaison with Medical Affairs Team and Key Account Managers, the Medical Advisor is responsible to :

• a. Provide medically and scientifically suitable response to queries received on Moleac product from patients and/or families, physicians, partners, etc…
• b. Preparation of the response, follow-up to obtain additional clarifications, ensuring quick turnaround, and submitting the response for internal approval.
• c. Responsible for consistency and quality of the response: creating, maintaining, and updating of standard product response messages, medical information requests and responses.
• d. Pharmacovigilance
• e. Advising on the need to report the case as an AE.
• i. Gathering, evaluation, medical assessments and follow-up of adverse drug reaction events reported and of possible product complaints;
• ii. Review, monitor and track adverse drug reaction events reported for all products.

4. Additional responsibilities include, but are not limited to, driving publications, implementation and support of registry studies and other observational or real-world studies.

5. In addition, the Medical Advisor (Clinical Development), as part of the Medical Department Team, may be assigned to supporting Regulatory Affairs and Marketing teams as needed and in a timely manner, for specific projects.

The position is reporting to the Head of Clinical Development and Medical Affairs. It is mandatory that all activities be conducted with the highest ethical standards and scientific integrity, as well as compliance with applicable SOPs, guidelines, laws and regulations.


ESSENTIAL DUTIES & RESPONSIBILITIES
1. Clinical Trials under Moleac Drug Development Program (50%)

• Develops study concept, synopsis, full protocol, Investigator’s Brochure (IB), Informed Consent Form (ICF) and periodic safety report. Contributes medical expertise to CRF development, monitoring, data-management (DMP)and statistical analysis (SAP) plans
• Serves as Moleac liaison with KOLs, academic groups, advisory boards, investigators, etc. for study-related scientific and medical topics
• In liaison with Regulatory Affairs Department, ensure proper authorizations are obtained (Ethics Committee, IRB, Regulatory Authorities) to proceed with the assigned clinical studies
• Serves as scientific and medical advisor to provide guidance and support to Clinical Operations team, CRO/vendors and study sites personal on medical and scientific aspects of trials.
• Attends and/or presents at Kick-off meetings, Investigator’s Meeting, weekly team meetings, and vendor meetings, as needed or requested
• Performs medical review of collected data, and notably adverse events and concomitant medication coding, provide medical support for SAEs management. Performs review of Clinical Study Report (CSR) and patient narratives.
• Be available 24 hours per day, 7 days per week to respond to urgent protocol related issues at the investigative sites.

2. Additional responsibilities within Medical Affairs (35%)
As needed, and depending on workload, the incumbent will be assigned to contribute to some of the other activities pertaining to the Medical Affairs Department, and specifically:

• Provides in-depth perspective and support for existing and new registry platform. Ensures quality of data collection, produce reports from the registry in order to make presentations, publications, posters and promotional material
• Oversees and leads peer-reviewed publications activities at the level of an asset, ensuring robust planning and delivery as per marketing and commercial needs. Develops publication plans, develops publication materials, manuscripts and research articles for journal publication- Manages relationships with publishing houses.
• Responds to medical enquiries from Health Care Providers, partners, patients and other stakeholders

3. Support to Regulatory Affairs and Marketing teams (15%)
o Assist and provide input and collaborate with the marketing team in:

• Reviewing of different collaterals and communication support - conducting literature research to develop written materials
• Providing support for marketing events, presentations, scientific activities, and collaborations with speakers - Contributing to the development and implementation of briefings, trainings, and updates for the sales and marketing forces on products, diseases, and competition to enhance the overall understanding of the products, market environment as well as the regulations and guidelines that affect the products and services of the company.
• Providing support in field intelligence and evaluation of data/publications to substantiate, update and improve the content of promotional messages and materials; and
• Reviewing accuracy of promotional messages and materials, including external communications materials such as scripts for marketing team, press releases, presentation during congresses, letters and positioning statements.

o Assist Regulatory Affairs and Pharmacovigilance team in:

• Gathering, evaluation, medical assessments and follow-up of adverse drug reaction events reported and of possible product complaints;
• Creating, maintaining and updating of standard product response messages, medical information requests and responses.
• Review, monitor and track adverse drug reaction events reported for all products.

REQUIREMENTS
o Medical degree - Candidates with minimum 3 years’ experience with medical affairs roles and experience in neurology/neuroscience preferred.
o Strong scientific analytical and problem-solving skills, strategic capabilities, project management, planning and organizational skills with excellent communication, writing and presentation skills.
o Ability to interpret, evaluate and present clinical data to internal and external stakeholders. Ability to develop medical/scientific data into clear, teaching programs and plenary presentations.
o Ability to write and edit technical documents, such as protocols, informed consent, and other trial-related documents.
o Excellent verbal and written communications and presentation skills; fluent in written and verbal business English.
o Outstanding interpersonal and networking skills within and outside the organization.
o Ability to travel 40 – 50% of the time including overnight travel and willingness to visit remote or small cities across countries.

YOUR NEW JOB

As a Level 2 IT Support Engineer, you'll support and maintain the company's infrastructure environment, including servers, networks, warehouse management systems, & data centre operations.
You'll be involved in both day-to-day support and infrastructure improvement projects.
This is a 12-month renewable contract role. Work will be onsite in Tuas, Mon Fri office hours.

WHAT YOU'LL BE DOING

• Administer and support warehouse management systems & server environments
• Maintain and troubleshoot network infrastructure including switches, routers, firewalls, WiFi controllers, & access points
• Install, configure, and upgrade servers, systems, & infrastructure components
• Monitor system performance, capacity, backups, & disaster recovery processes
• Support virtualisation platforms & high-availability environments
• Assist with cybersecurity hardening, IT compliance, & audit activities
• Support infrastructure refresh & improvement projects
• Provide technical support for operational & business users

WHAT IS NEEDED FROM YOU

• 1.5+ years of experience as a Level 2 IT Support Engineer, Infrastructure Engineer, or Network Engineer
• Must have hands-on experience with network equipment and switch configuration
• Experience supporting servers, infrastructure, & enterprise IT environments
• Familiarity with Windows Server, VMware, vCenter, Veeam, Linux, Red Hat, or similar technologies
• Understanding of LAN, WAN, routing, switching, & wireless networking
• Good troubleshooting & problem-solving skills
• Open to occasional overtime

WHAT WILL MAKE YOU STAND OUT

• Experience supporting warehouse, logistics, or manufacturing environments
• Exposure to high-availability systems & virtualisation platforms
• Experience with infrastructure projects & system upgrades
• Knowledge of IT security, compliance, & audit requirements