Total 11 service operations manager job vacancies in Malaysia

• Operations & Logistics Admin Executive
• Operations Coordinator (PKS & Biomass Logistics)

Job Description

Role Overview

We are looking for a highly organized and tech-savvy Operations Admin to manage our daily operational data, stock records, and domestic logistics coordination. Based at our HQ, you will play a vital role in balancing inventory and coordinating transport allocations between our trading arm and our two factories in Kapar and Johor.

A major focus of this role will be handling our high-volume Palm Kernel Shell (PKS) trading and wood pellet supply chains. The ideal candidate is analytical, structured, and comfortable utilizing modern technology—including AI tools (such as ChatGPT/Copilot for reporting and communication)—to work smarter and faster.

Key Responsibilities:

• PKS & Wood Pellet Allocation: Manage and allocate inventory stocks for Palm Kernel Shells (PKS) and wood pellets to meet ongoing client orders.
• Logistics Coordination: Arrange, schedule, and coordinate domestic transport (lorries/logistics partners) to ensure smooth delivery of PKS and biomass products from our factories or supply points to clients.
• Data & Records Management: Maintain accurate daily records of PKS weights, factory outputs, incoming raw materials, and outgoing deliveries.
• Reporting: Prepare structured weekly operational reports and assist the management team with monthly closing data verification.
• Communication: Act as the operational bridge between the HQ, factory teams, and domestic truck drivers/logistics vendors.

Job Requirements:

• Language Skills: Fluency in Mandarin (written and spoken) is required as you will be dealing extensively with Mandarin-speaking stakeholders, clients, and internal teams.
• Tech Capability: Proficient in Microsoft Excel/Word and experienced in leveraging AI tools (e.g., ChatGPT, AI data tools) to automate daily writing, drafting emails, or organizing operational data.
• Experience: Minimum 1–2 years of experience in operations admin, warehouse admin, or domestic logistics coordination. Direct experience dealing with PKS, agricultural commodities, or bulk material logistics is a massive advantage.
• Attributes: Sharp eyes for numbers (especially tracking metric tons/lorry weight tickets), proactive problem solver when transport delays happen, and excellent time management skills.

我们正在寻找一位组织能力强、对科技应用敏锐的 营运行政员，负责管理我们每日的营运数据、库存记录和本地物流协调。你将常驻总部，负责在我们的贸易业务与两家工厂（巴生加埔和柔佛）之间，平衡库存并进行顺畅的罗里/运输调度。

本职位的一大核心是负责跟进我们的高销量 棕榈仁壳 (PKS) 贸易与木屑颗粒的供应链。我们希望你是一位擅长利用现代科技（如 熟练使用 ChatGPT / Copilot 等 AI 工具 来撰写报告和沟通）的精明工作者。

核心职责：

• PKS 与木屑颗粒调度： 管理并合理调配 棕榈仁壳 (PKS) 和木屑颗粒的库存，以满足客户的持续订单需求。
• 本地物流协调： 安排、规划并对接本地运输公司（罗里/物流伙伴），确保货物安全、准时地从工厂或供应点送到客户手中。
• 数据与记录管理： 精确记录工厂每日产量、原材料进货量以及罗里出货吨数。
• 报告编制： 负责制作系统化的每周营运报告，并协助管理层核对每月结账数据。
• 日常沟通： 作为总部、两家工厂团队以及本地罗里司机/物流供应商之间的重要沟通桥梁。

岗位要求：

• 语言能力： 必须精通华语（听、说、读、写），因为需要大量与华语客户、利益相关者及内部团队进行业务对接。
• 科技能力： 精通 Excel/Word，并有使用 AI 工具（如 ChatGPT、AI 数据整理工具）的经验，能利用 AI 自动化处理日常邮件撰写、报告草拟或整理营运数据。
• 工作经验： 至少 1 至 2 年的营运行政、仓库行政或本地物流协调经验。有处理过 PKS、农产品或大宗散装物资物流者将获极大加分。
• 核心特质： 对数字极度敏感（特别是看懂罗里称重单/Metric Tons），在面临运输延迟时能主动解决问题。

Benefits & Remuneration

• Statutory Contributions: Full EPF, SOCSO, and EIS compliance.
• Annual & Medical Leave: Provided strictly in accordance with the Malaysian Employment Act.
• Cultural Festive Leave: Additional or flexible leave allocation to celebrate your respective race/religious festival (e.g., Hari Raya, Chinese New Year, Deepavali, Christmas).
• Career Growth: Opportunity to work directly with the management team in a leading, stable 10-year-old biomass company.

Job Responsibilities:

• Welcome and serve customers with a friendly attitude.
• Take food and beverage orders accurately.
• Serve meals promptly and ensure customer satisfaction.
• Maintain cleanliness of the dining area and service stations.
• Handle cashiering and payment transactions when required.
• Follow food safety, hygiene, and restaurant SOPs.
• Support team members to ensure smooth daily operations.

Requirements:

• Positive attitude and good communication skills.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends, and public holidays.
• Experience in F&B is an advantage; fresh candidates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual Dress Code
• Medical Insurance
• Annual leave after confirmation

Job Summary

The Sales Support Executive plays a critical role in supporting the Sales and Operations teams by ensuring smooth coordination between clients, sales personnel, production, procurement, and project execution. This position requires a strong technical background, excellent costing and planning skills, exceptional communication abilities, and a high level of emotional intelligence (EQ) to deliver outstanding customer service and maintain strong client relationships.

The successful candidate must be detail-oriented, proactive, capable of handling multiple priorities, and committed to providing a professional and seamless experience for every client.

Key Responsibilities

1. Sales & Client Support

- Provide comprehensive administrative and technical support to the Sales and Operations teams.

- Prepare quotations, costing sheets, proposals, and project documentation accurately.

- Ensure all sales documents are complete before processing.

- Follow up closely with clients regarding quotations, confirmations, project schedules, and outstanding matters.

- Build positive relationships with clients and ensure they receive prompt, professional, and courteous service.

- Handle customer enquiries and resolve issues efficiently while maintaining high customer satisfaction.

2. Costing & Technical Support

- Prepare detailed product costing, pricing calculations, and profit margin analysis.

- Possess strong technical knowledge of furniture products, materials, hardware, manufacturing processes, and installation requirements.

- Review drawings, specifications, and project requirements to ensure accurate costing.

- Assist in value engineering and recommend cost-effective alternatives where appropriate.

- Verify material quantities, measurements, and production requirements before project commencement.

3. Planning & Project Coordination

- Coordinate project schedules with internal departments to ensure timely delivery.

- Assist the Operations Manager in monitoring project progress and ensuring deadlines are met.

- Follow up with internal teams on outstanding tasks, approvals, and project updates.

- Coordinate with procurement, production, logistics, installers, and external suppliers to ensure smooth project execution.

- Monitor project timelines and escalate potential delays proactively.

4. Operations Support

- Assist the Operations Manager in tracking project status and ensuring all departments meet their commitments.

- Follow up with internal teams and clients for confirmations, approvals, drawings, materials, delivery schedules, and site readiness.

- Ensure information communicated between departments is accurate and timely.

- Prepare weekly project progress reports and update management regularly.

5. Communication & Customer Experience

- Serve as one of the primary points of contact between clients and the company.

- Communicate professionally with clients, consultants, contractors, suppliers, and internal teams.

- Demonstrate excellent interpersonal skills and emotional intelligence when handling customer concerns or project challenges.

- Maintain a calm, solution-oriented approach under pressure.

- Ensure every client feels valued, supported, and confident throughout the project lifecycle.

6. Documentation & Administration

- Maintain accurate project records, quotations, purchase information, costing files, and correspondence.

- Ensure all project documentation is properly filed and updated.

- Assist in preparing reports, presentations, and management summaries as required.

Performance Expectations

- Accurate costing and quotation preparation.

- Timely follow-up on all client and internal confirmations.

- Effective coordination between departments.

- High level of customer satisfaction.

- Strong project planning and execution support.

- Minimal project delays due to communication gaps.

- Professional, responsive, and solution-focused service to both internal and external stakeholders.

Perks & Benefits

• Medical
• EPF
• Sosco

Requirements

• Minimum 1-2 years of relevant working experience in freight forwarding, logistics, custom agent, or other similar industry.
• Candidate that have strong willingness to learn are encouraged to apply.
• Possess good problem solving soft skill and initiative in work.
• Willing to travel & meet customers/suppliers.

Tasks & Responsibilities :

• Build, maintain & strengthen relations with existing / potential customers.
• Coordinate and monitor shipment activities, ensuring timely updates are provided to customers regarding shipment status.
• Handle shipping documents such as BL/AWB.
• Promote the Company's Logistics Services and solutions to enhance business growth opportunities.
• Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, shipping lines etc to ensure smooth shipment execution.
• Perform any other duties and responsibilities assigned by Management from time to time.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical Claims
• Statutory benefit such as EPF, Socso, Annual Leave etc

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Job description

Location: Sabah

Key Responsibilities:

• Lead, manage, and oversee mill operations to achieve production targets efficiently and safely.
• Ensure compliance with regulatory standards, safety requirements, and company policies.
• Identify, implement, and monitor continuous improvement initiatives to enhance mill performance and reduce downtime.
• Provide technical expertise on milling and processing technologies, machinery optimization, and engineering solutions.
• Manage maintenance planning and troubleshooting to ensure smooth plant operations.
• Develop and mentor operational teams, fostering a culture of responsibility, discipline, and high performance.
• Prepare and present operational reports, production data, and performance analysis to management.

Requirements:

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum 7 years of relevant experience in the industrial sector, preferably in palm oil mills, kernel crushing plants, refineries, or oleochemical plants.
• Must possess a 1st Grade Steam Engineer’s Certificate of Competency.
• Strong knowledge of the latest milling and processing technologies.
• Ability to drive continuous system and process improvements to enhance production efficiency.
• Strong leadership skills with dynamic qualities and the ability to manage diverse teams.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Role Overview

The Strategic Brand & Partnerships Manager will lead LGSI’s brand positioning, strategic outreach, and ecosystem engagement agenda. This role sits at the intersection of business development, marketing, strategic communications, and thought leadership, translating LGSI’s investment thesis into compelling narratives and meaningful partnerships.

You will play a critical role in shaping LGSI’s identity as a purpose-led investment platform while enabling strategic relationships that drive visibility, influence, and catalytic capital.

Key Responsibilities

1. Strategic Branding & Positioning

• Lead the development and execution of LGSI’s brand strategy and visual identity, ensuring alignment with LGSI’s mission, fund strategy, and organisational priorities.
• Ensure consistent messaging across all communication materials, investor decks, reports, the website, and public engagements.
• Build LGSI’s thought leadership presence through articles, media engagements, conferences, and speaking opportunities.
• Maintain brand governance and compliance, ensuring communications adhere to LGSI’s brand guidelines and sustainability disclosure standards.

2. Communications & Content Strategy

• Drive storytelling that connects LGSI’s investment pillars with measurable and authentic impact outcomes.
• Develop compelling multi-format content (social media, investor briefs, articles, ESG reports, campaign assets).
• Coordinate and manage the design, production, and publication of communication and marketing materials.
• Work closely with internal teams to translate technical investment insights into accessible narratives for partners, investors, and the wider ecosystem.

3. Ecosystem Engagement & Business Development

• Map, cultivate, and strengthen strategic relationships with investors, family offices, development finance institutions, corporates, and ecosystem partners.
• Support investor relations efforts, including narrative crafting that connects financial returns with sustainability outcomes.
• Prepare, maintain, and refine investor materials such as fund sheets, presentations, and periodic stakeholder updates.
• Represent LGSI at ecosystem events, dialogues, and partnership engagements to enhance visibility and trust in the LGSI brand.

4. Market Intelligence & Strategic Support

• Track trends in ESG investing, sustainable finance, climate innovation, and circular economy models.
• Translate market insights into strategic recommendations, positioning opportunities, or potential partnership pipelines.
• Support Senior Management with inputs for pitch materials, partnership proposals, and grant submissions.

5. Internal Collaboration & Alignment

• Partner with Investment, Sustainability, and Operations teams to ensure consistent messaging, brand alignment, and integration of impact data.
• Facilitate cross-functional communication and delivery to ensure timely execution of branding, communications, and partnership initiatives.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Growth and quality of LGSI’s visibility and engagement across sustainability and investment networks.
• Number, depth, and strategic value of partnerships and investor engagements built per quarter.
• Consistency, clarity, and brand alignment of communication materials and public messaging.
• Recognition through media features, speaking engagements, or published content under the LGSI brand.
• Internal alignment and execution effectiveness across teams on branding and partnership initiatives.

Who We’re Looking For (Minimum Requirements)

• 5–8 years of experience in branding, strategic communications, partnerships, or related fields, ideally with exposure to financial services, ESG, sustainability, or corporate affairs.
• Demonstrated ability to lead branding and communication functions within a fast-paced, lean organisation.
• Strong writing, presentation, and stakeholder management capabilities, with an ability to engage diverse audiences.

Preferred Qualities

• Experience in impact investing, sustainable finance, ESG, or startup/innovation ecosystems.
• Strong visual storytelling and design sensibility (e.g., Canva, PowerPoint, Adobe Suite).
• Self-driven, collaborative, and comfortable working with varied stakeholder groups—from investors to NGOs.
• Strategic thinker able to connect brand identity with investment impact and ecosystem influence.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

要求

• 至少1-2年貨運代理、物流、報關或其他類似行業的相關工作經驗。
• 我們鼓勵有強烈學習意願的候選人申請。
• 具備良好的問題解決能力和工作動機。
• 願意出差拜訪客戶/供應商。

任務與職責：

• 建立、維護和加強與現有/潛在客戶的關係。
• 協調和監控出貨活動，確保及時向客戶提供出貨狀態更新資訊。
• 處理提單/空運單等運輸單據。
• 推廣公司物流服務和解決方案，以增強業務成長機會。
• 與內部和外部利害關係人（包括客戶、運輸公司、貨運代理、船公司等）密切合作，以確保順利完成貨物運輸。
• 履行管理層不時分配的其他職責。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 公司旅行
• 醫療索賠
• 法定福利，如公積金、社保、年假等

• Lead and guide junior/fresh graduate Document Controller.
• Prepare, compile and maintain all project documentation.
• Submit all required documentation into the client's document management system.
• Attend site meetings whenever required.
• Coordinate with project engineers, supervisors and clients regarding documentation.
• Ensure document revisions, records and submissions comply with project requirements.
• Perform any additional duties assigned by Management.
• Chasing for document / photos to close items.
• Highlight any discrepancy of outstanding punch items.
• Preparation of rectification reports and all related test reports.
• Daily update timesheets (to fill in labor tracker).
• Upload documents to project folder (e.g. rectification reports).
• Purchase small materials to close punch items.

Benefits & Others:

• Leave Entitlement eg: Annual Leave, Medical Leave etc.
• EPF, SOCSO, EIS is provided.

• Create and execute test cases and procedures as assigned.
• Document and monitor testing outcomes and establish steps to remedy problems, working with product / solution management, project management and multiple development teams across the organization to provide feedback and ensure product/solution success.
• Fulfil objectives for improvement in testing effectiveness, cost and quality.
• Develop and enhance the test automation skills within the team.
• Analyze current technologies used within the organization and develop steps and processes to improve testing procedures.
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team as required from time to time.
• Work closely with multiple departments within the company to ensure testing hardware and software is available for projects and working properly.

Requirements:

• Candidate must possess Degree / Diploma or above in Electrical or Electronics Engineering, Mechanical or equivalent.
• Ability to travel when required.
• A team player with good interpersonal skills.
• Possess own vehicle.

Benefits & Others:

• Attractive Package (OT + Bonus + Allowances + Yearly Increment)
• Leave Entitlement eg: Annual Leave, Medical Leave etc.
• EPF, SOCSO, EIS is provided.