Total 17,319 Full-time customer experience manager job vacancies in Malaysia

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services

• Service customers at the check-in counters

• Verify passengers' identities at the gates

• Verify information on travel documents, passports and/or visas

• Provide support to special needs customers

• Handle customer issues regarding irregular flight operations

• Process customer documentation

• Handle customer issues regarding automated check-in systems

• Uphold safety and/or security standards

• Interpret and follow individual safety and/or security standards in the workplace

• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above

• Customer service experience preferred

We are hiring Customer Care Officer to be outsourced to our clients

Responsibilities

• Manage customer enquiries through voice and non-voice channels, ensuring timely and effective resolution.
• Handle customer enquiries and complaints relating to utility accounts, billing matters, account opening and termination, bill adjustments, and consumption-related issues.
• Deliver a high standard of customer service and maintain customer satisfaction.
• Ensure productivity and quality targets are consistently achieved.
• Maintain accurate records of customer interactions and follow-up actions.
• Support other administrative and operational duties as assigned
• Minimum 1 year of experience in a contact centre or customer service environment handling voice and/or non-voice channels is an added advantage.

Others:
Location: Geylang Bahru / Potong Pasir Mrt

Working Hours: Monday to Friday, 8.00am – 5.30pm

Salary: up to $2,800

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

1. JOB DESCRIPTION

Job Title

Customer Service Officer

Occupation

Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Non-executive

Minimum Years of Experience

1

Employment Type

Permanent, Full Time

Minimum Qualification Level

GCE 'O' Level

Monthly Salary Range (SGD)

$3,000 - 4,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

1. JOB DESCRIPTION

Job Title

Senior Customer Service Officer

Occupation

Senior Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer  to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES : 

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience

• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.

• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team

• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.

• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure 

• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment 

• Investigate and solve product and service complaints

• Follow the company procedures and regulations 

• Implement & improve customers retention and also to bring in more new customers

• Helps to maintain clean, hygiene and cozy environment

• Assist in other area, if needed from time to time

QUALIFICATIONS : 

• Must have 5-year proven working experience in customer service.

• Professional looking and well-groomed that best fits our salon image.

• Good and precise communication skills.

• Customer Service oriented and passionate about serving customers.

• Prior experience in the beauty line would be advantageous.

• Ability to stay calm and excellent in handling difficult customers.

• Comfortable using computers.

BENEFITS :

• Training for development is provided.

• Opportunity for career progression.

• Staff Discounts.

• Birthday Vouchers.

• Annual Leave, Marriage and Compassionate leaves.

• Good performance annual increment.

• Referral incentive.

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Executive

Minimum Years of Experience

5

Employment Type

Permanent, Full Time

Minimum Qualification Level

poly

Field of study

Hospitality services

Monthly Salary Range (SGD)

$5,500-$8000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES :

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
• Investigate and solve product and service complaints
• Follow the company procedures and regulations
• Implement & improve customers retention and also to bring in more new customers
• Helps to maintain clean, hygiene and cozy environment
• Assist in other area, if needed from time to time

QUALIFICATIONS :

• Must have 5-year proven working experience in customer service.
• Professional looking and well-groomed that best fits our salon image.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Comfortable using computers.

BENEFITS :

• Training for development is provided.
• Opportunity for career progression.
• Staff Discounts.
• Birthday Vouchers.
• Annual Leave, Marriage and Compassionate leaves.
• Good performance annual increment.
• Referral incentive.

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirement:

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude

Responsibilities:

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.
• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
• Manage customer requests and maintain relevant customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
  

Requirements:

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.
• Basic understanding of semiconductor technology.
• >3 years’ relevant experience in module process/integration and/or quality field handling customer.
• Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage
• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred
• Strong project management skills and ability to plan effectively.
• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.
• Proficiency in presentation skills.

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

About Company:

Our Company is a full-service gaming entertainment marketing agency that believes in forging meaningful connections between brands, creators, and fans. Our value proposition lies in our ability to connect products and services with audiences in culturally relevant ways, generating next-generation impressions that truly resonate with the gaming community.

Job Overview:

We are seeking a seasoned and connected Sales & Accounts Director to lead our client acquisition and relationship management efforts. This role is ideal for a commercially driven professional with an existing network of brand, agency, and industry contacts that can be activated to drive immediate sales opportunities.

As a senior leader, you will shape and execute our sales strategy, close key deals, and foster long-term partnerships across the gaming and entertainment ecosystem. The ideal candidate thrives in a fast-paced, culturally fluent environment and brings both strategic oversight and hands-on execution to the table.

Key Responsibilities:

Leverage Existing Network

Activate your established relationships with brands, agencies, media partners, and gaming stakeholders to open doors, secure meetings, and drive high-value partnerships from day one.

Strategic Sales Leadership

Design, implement, and optimize overarching sales strategies to drive revenue growth, expand market reach, and position company as a leading force in gaming entertainment.

Client Acquisition & Retention

Identify, pursue, and close new business opportunities while nurturing long-term, trusted client relationships through outstanding service and impactful results.

Business Development Execution

Oversee the full sales cycle—from lead generation and pitch creation to contract negotiation and deal closure—with a focus on scalability and profitability.

Proposal & Deal Structuring

Lead the creation of strategic proposals, customized pitch decks, and pricing models aligned with client goals and company’s capabilities.

Cross-Functional Integration

Partner with creative, strategy, talent, and production teams to ensure seamless integration of client goals into deliverables and campaign execution.

Revenue Forecasting & Reporting

Own sales forecasting, track key metrics, and deliver regular performance insights to the executive team. Drive business growth through new business development, upselling, and securing strategic partnerships.

Sales Process Optimization:

Continuously evaluate and refine internal sales and account management processes to enhance efficiency, scalability, and client satisfaction.

Team Development

Mentor junior team members, set KPIs, and help scale the sales and accounts function as the company grows.

Qualifications

 Fluency in English; proficiency in additional languages is a plus.

 1–2 years of experience in sales, business development, or client servicing within a gaming, digital entertainment, or creative agency environment.

 Proven track record of generating revenue through an established network of contacts.

 Deep understanding of the gaming, esports, creator economy, and digital culture.

 Strong executive presence with excellent negotiation, communication, and presentation skills.

 Highly organized, self-driven, and results-oriented with a strategic mindset.

 Comfortable navigating ambiguity and leading in a fast-paced, ever-evolving industry.

 Experience leading cross-functional teams and managing complex projects.

 Entrepreneurial spirit and strong commercial instincts.

 Exceptional organizational skills and attention to detail.

Working hours:

Mon to Fri, 11am to 7pm