Total 121 command center analyst job vacancies in Malaysia

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products) supporting Australia market. As a Data Operations Analyst of Input Validation function at NIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

Responsibilities:

• Serve as the primary technical advisor to customers, building strong relationships with IT, operations, and senior stakeholders.
• Partner with Sales to understand client requirements, run discovery workshops, and shape solution strategies.
• Co-develop proposals, demos, and RFP/RFI responses, translating technical integration solutions into business value and ROI.
• Address technical queries, define integration scope, and contribute to effort estimation, pricing, and SOW development.
• Deliver solution presentations, product showcases, and briefings to C-level and operational stakeholders.
• Lead full onboarding lifecycle from kickoff to go-live, including requirements gathering, design, UAT, hypercare, and transition to support.
• Define onboarding roadmap, milestones, RACI, and risk management framework to ensure timely and quality delivery.
• Drive alignment across Development, Implementation, Operations, and Commercial teams as the accountable onboarding lead.
• Enhance onboarding frameworks, playbooks, and SOPs to reduce time-to-value and improve customer satisfaction.
• Translate business needs into technical specifications and design integration workflows using EDI/API standards (e.g., ANSI X12, EDIFACT, XML, JSON).
• Troubleshoot integration issues, conduct root cause analysis, and implement improvements to optimize system performance and data flow.
• Ensure adherence to security and integration standards, maintain documentation, and support clients with training and best practices.

Requirements:

• Degree in Computer Science, Information Systems, or related field with 8 years of relevant experience in system integration or enterprise implementations.
• Proven experience in leading customer onboarding for enterprise systems, preferably within freight forwarding or logistics.
• Demonstrated success in solution consulting or pre-sales roles, supporting commercial teams to win and expand accounts.
• Strong knowledge of EDI standards (ANSI X12, EDIFACT) and modern integration technologies (XML, JSON, REST/SOAP APIs).
• Ability to leverage AI tools and emerging technologies (including agentic AI) to enhance solution design and productivity.
• Experience in co-selling, building business cases, solution scoping, effort estimation, and value-based selling.
• Strong interpersonal skills with the ability to engage senior stakeholders, deliver executive presentations, and conduct workshops effectively.
• Customer-centric, analytical, and self-driven individual with strong problem-solving skills, adaptability in fast-paced environments, and global mindset.

The Company

A well-established organization in the semiconductor sector is currently seeking a Financial Analyst to join their dynamic team.

The Role

We are partnering with a leading global organization to hire a Finance professional to support a broad scope covering financial reporting, tax compliance, and business partnering. This role will be responsible for ensuring statutory and group reporting requirements are met, preparing financial and tax filings, supporting budgeting and variance analysis, and collaborating with stakeholders on tax-related matters and audit activities. The position also involves driving process improvements, managing GL-related activities, and providing ongoing support to regional and global finance teams, alongside involvement in various projects.

Your Profile

The ideal candidate will possess strong analytical skills and a solid grounding in finance or accounting, supported by a relevant bachelor’s degree. Proficiency in Microsoft Office, particularly Excel, is essential, along with hands-on experience using ERP systems such as SAP or Oracle. You should be detail-oriented, comfortable working with data, and able to navigate systems and processes in a structured finance environment.

Apply Today

Please send your resume, in WORD format only and quote reference number ET13460645, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Tan Yee Le (Elise) EA Registration no.: R1330020

Overview

We are seeking a proactive Business Analyst to bridge business needs and technology solutions by translating user and stakeholder requirements into actionable product outcomes. You will work closely with Product Managers, engineers, designers, and stakeholders to identify business opportunities, define requirements, and drive the successful delivery of digital products.

The ideal candidate possesses strong analytical thinking, stakeholder management, and problem-solving skills, with experience in product development and data-driven decision-making.

Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements and user needs.
• Conduct market research, competitor analysis, and user interviews to identify business opportunities and define problem statements.
• Evaluate existing business processes and technology solutions to identify gaps, improvements, and opportunities for innovation.
• Translate business requirements into clear user stories, functional specifications, and acceptance criteria for development teams.
• Work closely with Product Managers, designers, and engineering teams throughout the product development lifecycle.
• Define success metrics, KPIs, and dashboards to measure product performance and business outcomes.
• Analyse post-release performance, gather user feedback, and recommend enhancements for continuous product improvement.
• Assess the impact of change requests, evaluate feasibility, and support prioritisation based on business value and technical effort.
• Facilitate communication between business and technical teams to ensure successful solution delivery.
• Support Agile ceremonies, including backlog refinement, sprint planning, user acceptance testing (UAT), and product demonstrations.

Requirements

• Degree or Diploma in Business, Computer Science, Information Technology, Product Management, or a related discipline.
• Proven experience as a Business Analyst, Product Analyst, or similar role within digital product or software development environments.
• Strong analytical and problem-solving skills, with the ability to collect, interpret, and synthesise data into actionable business insights.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience working with cross-functional Agile teams throughout the software development lifecycle.
• Strong understanding of user story creation, process mapping, workflow analysis, and business process improvement.
• Experience defining KPIs, analysing product performance, and building reports or dashboards using data-driven metrics.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence both technical and non-technical audiences.
• Ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment.
• Experience using Agile project management and collaboration tools such as Jira, Confluence, Azure DevOps, or similar platforms is advantageous.

• Gather, analyze, and document business requirements for Trade Finance products and processes, including Letters of Credit (LC), Bank Guarantees, Documentary Collections, and Open Account Trade transactions.
• Collaborate with business users, operations teams, and technology stakeholders to translate business requirements into functional specifications and system enhancements.
• Support requirement workshops, gap analysis, process mapping, and user acceptance testing (UAT) to ensure successful project delivery.
• Assist in the implementation and support of Trade Finance systems, ensuring alignment with business, regulatory, and operational requirements.
• Analyze trade transaction workflows, identify process improvement opportunities, and recommend solutions to enhance efficiency and controls.
• Prepare business documentation, test cases, user guides, and project status reports while providing ongoing support during system releases and production deployments.

Job Summary

We are looking for a Data Analyst to drive end-to-end analytics for Anti-Financial Crime projects in a reputed bank . This role blends strong analytical and data science capabilities with compelling storytelling, documentation excellence, and stakeholder leadership. You will work extensively on Hadoop Big Data, design analytic workflows, build ML models (including unsupervised techniques), and translate insights into meaningful business impact.

Mandatory Skill-set

• Bachelor’s/Master’s in Data Science, Statistics, Computer Science, Mathematics, Economics, or related fields;
• Must have 3+ years in Data Analytics, including exposure in Banking/Financial Services;
• Must have hands-on experience with Qlik Sense and Big Data tools;
• Strong expertise in SQL, Python ( Pandas, NumPy, Scikit-learn ) and PySpark;
• Strong understanding of machine learning, including unsupervised models;
• Excellent communication, consulting, slide creation, and stakeholder storytelling skills.

Desired Skill-set

• Certifications in Data Science, Cloud Technologies, or AML/Compliance;
• Experience in customer segmentation, anomaly detection, and analytics for financial crime;
• Understanding of model risk and regulatory expectations for model governance.

Responsibilities

• Analyze and work with business units on reported issues/queries relating to compliance surveillance systems;
• Process and analyze data related to AML/CFT investigations;
• Tuning and optimization of compliance surveillance systems;
• Tuning and optimization of Machine Learning Models in Compliance;
• Participate in compliance projects for compliance surveillance systems support and support in processing analytics data;
• Demonstrate proactive learning and adaptability to stay informed about regulatory changes and advancements in compliance technology;
• Effectively manage time and prioritize tasks to meet deadlines while maintaining high-quality outputs.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C563

Job Responsibilities

• Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions.
• Document current and future state processes, capturing regional nuances with precision.
• Participate in stakeholder workshops, gathering and recording business requirements.
• Produce analytical deliverables — including process maps, gap analyses, and requirement
• documents to support program activities.
• Assist with data readiness for system rollout, including preparation and validation of migration data.
• Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements.
• Support change management and training activities, including preparing training materials and reference content for future state processes.
• Keep your manager informed on progress, escalating blockers and risks.

Skills required

• Exposure to a B2B selling environment; experience in consumer electronics is a plus.
• Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus.
• Experience contributing to business requirement documents.
• Ability to work independently while proactively seeking guidance when needed.
• Collaborative and adaptable working style with a willingness to learn..
• Clear written and verbal communication skills, with an ability to tailor outputs to different audiences.
• Background or interest in AI solutions.

Education & Experience

• BS or equivalent degree in a discipline related to the role, with 4–6 years of relevant experience.

Role Overview

We are looking for a motivated individual to join Lighthouse Canton’s Asset Management team as an Analyst. This is a broad, generalist role designed to provide early exposure to two complementary pillars of how a modern asset management business is run: business strategy and business finance.

The Analyst will work directly with the Business Manager and, where relevant, the CEO of Asset Management, supporting a range of initiatives spanning market research, financial analysis, performance tracking, and project execution. The role is well-suited to someone who is eager to learn, comfortable with numbers and structured thinking, and keen to build a career at the intersection of investments, operations, and business building.

Duties and Responsibilities

• Assist in market research, competitiveanalysis, and business assessments to support strategic decision-making
• Support the evaluation of new businesslines, product launches, and other strategic growth initiatives
• Assist in preparation of presentations, briefing notes, maintaining and updating internal financial dashboards, business performance trackers, analytical outputs and management reports for senior leadership discussions
• Coordinate with internal teams(investments, operations, finance, compliance, technology) to assist in the execution of cross-functional projects
• Support the Business Manager and CEO on strategic planning activities, governance processes, and ad hoc special projects
• Research and summarise developments in the asset management industry, regulatory landscape, and competitive environment
• Assist in developing and tracking KPIsacross asset management business lines and initiatives
• Coordinate with internal finance and operations teams to ensure accuracy and completeness of financial records
• Work with technology teams to understand and optimize systems, tools, and workflows supporting the asset management business

Qualifications

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related discipline
• Fresh graduates or candidates with up to 1 year of relevant internship or work experience in financial services, asset management, or investment-related roles
• Strong academic record; demonstrated quantitative or analytical aptitude
• Exposure to financial modelling or data analysis tools is an advantage
• Good written, verbal communication and presentation skills

Key Competencies

• Analytical mindset with a structured approach to problem-solving
• Intellectual curiosity and eagerness to learn in a fast-paced professional environment
• Attention to detail and a conscientious, ownership-driven approach to work
• Team player with good interpersonal and collaboration skills
• Organised, detail-oriented, and able to manage multiple tasks simultaneously
• Ability to handle confidential information with discretion and professionalism
• Proactive attitude with a willingness to take initiative and contribute beyond a narrowly defined remit

about the company.

An established financial services technology organization that specializes in delivering progressive digital solutions within a collaborative and supportive corporate environment.

about the job.

An exciting opportunity has arisen for a technical specialist to join a dedicated team in ensuring the seamless performance and reliability of enterprise software applications.

• Troubleshoot and resolve system queries for corporate users to minimize operational downtime.

• Coordinate platform updates, mobile application maintenance, and the deployment of software patches.

• Record detailed entries of system incidents, user interactions, and technical updates for escalated support tiers.

• Review technical manuals and participate in internal focus groups to continually expand product systems knowledge.

• Formulate operational documentation and procedural guides to streamline troubleshooting workflows for end-users.

skills and experience required.

• Academic qualification in computer science, information technology, or an equivalent engineering discipline.

• Practical knowledge or exposure within the fintech, financial payments, or digital assets domain.

• Basic familiarity with web development or object-oriented programming concepts.

• Clear communication and interpersonal capabilities to engage effectively with business users and internal stakeholders.

• Flexibility to support business continuity plans by working on a rotating twenty-four-seven shift roster.

Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. (EA: 94C3609 / R1984348)

About the Company

A prominent global provider of diverse insurance and risk solutions.

About the Job

• Assist in conducting daily screening of client profiles, payments, and transactions against international sanction lists.

• Evaluate and investigate potential sanction alerts, escalating true matches to senior compliance management for review.

• Help maintain and update internal compliance databases, ensuring accurate records of all screening outcomes.

• Support the team in reviewing policy documentation to ensure alignment with evolving local and global regulatory standards.

• Prepare routine compliance reports and documentation for internal audits and regulatory submissions.

Skills and Requirements

• A university degree in Law, Business, Finance, or a relevant academic field.

• Up to 2 years of experience in compliance, anti-money laundering (AML), or sanctions screening, preferably within insurance or financial services.

• Familiarity with major global sanction frameworks, such as OFAC, UN, and local regulatory requirements.

• Strong analytical mindset with keen attention to detail when reviewing complex data.

• Effective communication skills to collaborate efficiently with internal legal and operational teams.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)

Southern Ridges Capital

Southern Ridges Capital is a multi billion dollar global macro hedge fund with a track record of over seven years of delivering high risk adjust returns through fixed income, currency, commodities and equities trading.

We believe in cultivating a strong, collaborative culture where people are empowered to learn, grow, and do their best work. We are committed to mentoring early-career professionals and giving them the tools, exposure, and guidance to succeed in a dynamic and intellectually challenging environment.

_________________________________________________________________________________________________________________________

Who We’re Looking For

What You’ll Do

The Rates Strategist will support idea generation, trade structuring, building monitors, tracking markets across global rates complex for the investment team. This role involves analysing economic data, yield curves, fixed-income markets, and policy developments to produce actionable insights. The strategist will collaborate closely with the CIO and the investment team to deliver high quality analysis and trade ideas.

Your key responsibilities will include:

• Monitor and analyse global interest rate markets, including bonds, swaps, money markets, and related derivatives
• Track macroeconomic indicators, central bank policies, and geopolitical events to assess implications for rates markets
• Conduct yield curve analysis, term premium decomposition, and scenario modelling
• Contribute to daily, weekly, and thematic research publications
• Develop relative value and directional trade ideas in rates markets
• Support internal discussions on market positioning, risk themes, and strategy recommendations for clients
• Build and maintain analytical models, dashboards and tools to support systematic screening and idea generation (e.g., curve fitting, regression models, PCA, scenario simulators)
• Manage time series data, Bloomberg extractions, and automated reporting tools
• Work with quant/technology team to enhance data pipelines and dashboards
• Partner with portfolio managers to assess market dislocations, liquidity, and positioning

_________________________________________________________________________________________________________________________

Who We’re Looking For

• Bachelor’s or Master’s degree in Economics, Mathematics, Statistics, Engineering, or related field
• 2–5 years of experience in a financial market role (research, trading, strategy, economics, quant, or related), with a deep understanding of interest rate derivatives and fixed income securities
• Strong understanding of macroeconomics and central bank policy frameworks
• Proficiency in Excel; familiarity with Bloomberg and programming knowledge in Python/R/SQL
• Strong writing skills and ability to communicate complex market topics clearly
• High attention to detail and ability to work in fast paced environments

_________________________________________________________________________________________________________________________

Why Join Us

At Southern Ridges Capital, you will work closely with the investment team, and you will have the opportunity to contribute to real investment decisions and view your impact. You will gain a wider experience and better understanding of the investment world working in a close knit and collaborative setup like ours.

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Trade Processing Analyst, you will be responsible for managing the end-to-end process of trade transactions within an investment management environment. Your day-to-day activities will involve monitoring trade flows, confirming bookings, handling cancellations or amendments, instructing counterparties and custodians, and ensuring accurate FX netting. You will collaborate closely with various internal departments—such as Investment Managers, Legal, Risk Management—and external partners including brokers and custodians..

• Undertake daily transaction processing duties while providing coverage during periods of high volumes or unexpected absences, ensuring continuity and reliability within the team.
• Follow defined standards, procedures, and policies meticulously, identifying potential efficiencies that can enhance operational effectiveness.
• Meet all deadlines and deliverables consistently, both individually and as part of a co-operative team environment.
• Escalate exceptions and issues promptly to relevant leaders, ensuring timely resolution and maintaining trust across departments.
• Review processes and procedures regularly to identify areas for improvement that maximise efficiency and effectiveness within trade operations.
• Develop positive working relationships with other departments such as Investment Managers, Legal, Risk Management, Distribution, Finance, HR, as well as third-party service providers.
• Monitor trade flow closely to confirm successful processing of transaction bookings, cancellations, amendments, and ensure necessary instructions are sent to counterparties and custodians.
• Ensure FX netting processes result in eligible FXs being closed efficiently with netting trades instructed appropriately.
• Confirm all trades accurately and ensure they are successfully sent to market; check and authorise supporting documentation when required.
• Resolve breaks and failing trades promptly by liaising with internal teams and external groups; investigate debit interest or claims thoroughly for validation.

What you bring:

The ideal candidate for the Trade Processing Analyst position brings proven experience from either an investment management firm or an investment bank. Your expertise covers trade instruction protocols—from confirmations through settlements—and extends across multiple instrument types including those found in emerging markets.

• Minimum of 4 years’ relevant experience in transaction processing within an investment management firm or an investment bank is required for this role.
• Comprehensive knowledge of trade instruction processes including confirmation protocols, fails management, settlements procedures is essential.
• Robust understanding of all instrument types with particular familiarity with emerging markets enhances your suitability for this position.
• Competence in using data-rich systems such as portfolio accounting platforms along with industry standard infrastructure is expected.
• Excellent Microsoft Office skills allow you to document processes clearly and communicate effectively across departments.

What sets this company apart:

This investment management firm stands out for its unwavering commitment to creating an inclusive workplace where every team member feels supported. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement.

Main responsibilities:

• Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. 
• Implement solutions that translate into standardization and process efficiency while balancing local BAU needs 
• Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. 
• Provide expertise in the respective platform/process area  
• Responsible to set up and get all training delivered to the team members on time with the respective quality 
• Drive a continuous process to enrich training base and make it more effective. 
• Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required.  
• Propose improvement of processes, through automation, innovation and convergence.  
• Support transformation and optimization of production processes and ensure SOP compliance. 
• Support and organize the execution of new client solutions 
• Answering technical questions and issues resolution 
• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. 
• Building and support documentation for best practices and country knowledge  
• Develop skills by attending workshops and training sessions 

Being part of SME community, share knowledge around Operational key topics working closely with Enablement.  

• Drive Specific Topic within SME initiatives being a Champion 
• Organise Training Sessions 
•  Attend & Actively Participate in Training Sessions 
• First Point of Contact for inquiries 
• Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness 
• Being a team member create a culture of engagement, inclusion and innovation 

Role Overview

We are a growing SME in the automotive financing sector, currently building new digital systems to improve our financing operations, dealer management, customer onboarding and internal workflows. As part of this, we are strengthening how we track our data and produce management reporting.

We are looking for a hands-on junior team member to support these digital and reporting initiatives. Working closely with and under the direction of the General Manager, the role helps document workflows, build dashboards and reports, test new systems, and support staff in using them day to day.

This is a learning and execution role. You will not be expected to lead vendor relationships or sign off on requirements on your own — those sit with the General Manager. Instead, you will do the hands-on work that turns plans into working systems and clear reports, and grow into greater ownership over time.

Reporting To

This role reports directly to the General Manager, who sets priorities, approves requirements, and holds the relationships with external technology partners. The role works alongside the operations, finance and sales teams.

Key Responsibilities

1.  Process & Workflow Support

•    Help document the company’s current financing, dealer, customer and administrative workflows.

•    Note where there is duplicated work, manual effort or room for automation, and raise these to the GM.

•    Draw clear workflow diagrams of existing and proposed processes.

2.  Reporting & Dashboards

•    Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections.

•    Help keep reporting consistent so everyone works from the same numbers.

•    Check data for errors and inconsistencies, and help clean up records.

•    Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio.

3.  Requirements & Coordination Support

•    Help gather requirements from users and write them up clearly for the GM to review.

•    Prepare simple user stories, notes and acceptance criteria.

•    Help track open questions, pending decisions and outstanding items, and follow up on them.

•    Support communication with external development partners, with the GM holding the relationship.

4.  Testing & Quality Checks

•    Prepare and run user acceptance testing on new features against agreed requirements.

•    Record bugs, gaps and improvement requests clearly.

•    Help re-test fixes and confirm systems are ready before use.

5.  Implementation & User Support

•    Help prepare user guides, SOPs and simple training materials.

•    Support staff in learning new systems and workflows.

•    Check in on how systems are being used after launch and gather feedback.

6.  Simple Tools & Automation

•    Build simple spreadsheets, calculators or trackers where useful.

•    Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance.

•    Always check with the GM or the development partner before changes that could affect live systems or data.

Key Areas of Work

•    Dealer onboarding and management

•    Loan application processing and financing records

•    Document submission and verification

•    Credit assessment and approval workflows

•    Repayment and collections tracking

•    Management reporting and dashboards

•    Workflow automation and data tidying

Essential Skills & Attributes

•    1–3 years of relevant experience (business analysis, data, or systems support).

•    Comfortable with Excel or Google Sheets.

•    Basic SQL, or a clear willingness to learn it quickly.

•    Organised, careful with detail, and reliable in following through on tasks.

•    Willing to learn, ask questions, and take direction.

•    Clear written communication for documenting processes and reports.

Advantageous

•    Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio).

•    Any exposure to financial services, lending, hire purchase or automotive.

•    Familiarity with low-code, no-code or AI-assisted tools.

•    Experience with project or documentation tools such as Notion, Trello or ClickUp.