Total 2,242 Others command center analyst job vacancies in Malaysia

Description:

· Assist in the in-depth analysis of the business requirements and IT solutions specifications

· Provide analysis to support the development of proposed solutions and assist in preparing the proposals

· Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

· Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

· Keep proper documentation of detailed specifications and solution enhancements

· Document and manage any change in requests of projects and calculating the associated costs

· Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

· Escalate any issues to relevant team members for resolution

· Run user training sessions

· Assist Project Managers in project matters

Job Requirements:

• Degree in Information technology or any relevant discipline
• Strong written, interpersonal and communication skills
• Planning Experience
• Stakeholder Management, Negotiation & Communication Skills
• Experience in CMS
• JIRA/Confluence experience

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;

• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;

• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;

• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;

• Understand and review source codes from vendor(s) for deployment;

• Support and review on-site acceptance and System Integration Testing (SIT);

• Facilitate and support User Acceptance Test (UAT) and trainings for users;

• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;

• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;

• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.

• Provide maintenance and technical operations support for the Authority’s

• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems

• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;

• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;

• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and

• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience in business analysis.

• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;

• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development Life Cycle;

• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;

• Experience in the following would be advantageous:

• Cloud platform and technology;
• Application development using Power builder, Java, Delphi or ASP.Net; and
• Government projects.

• Experience with stakeholder management;

• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and

• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Responsibilities:

· Perform IT audit, regulatory compliance assessment and IT risk assessment, in areas covering IT general controls, application controls, business cycle and IT security review.

· Perform third party assurance engagement covering business and IT controls

· Understanding of COSO and IT Assurance Framework issued by ISACA.

· Able to evaluate IT internal controls and identify opportunities for controls improvement.

· Strong analytical and problem solving skills.

· He/she must have demonstrated knowledge of IT operations and experience executing audits.

· He/she must have Identify and evaluate complex technology and business risks and internal controls which mitigate risks, and related opportunities for internal control improvement.

Requirements:

· Degree in Information Systems, Information Technology, Computer Science, Business Studies, Actuarial Science or Cyber Risks or equivalent.

· Experience in IT audit, IT internal audit and/ or other related disciplines relevant to the

role.

· Excellent written English and interpersonal skills, a team player and communicator, and a self-starter.

· Pro-actively identify other areas of business initiatives and changes in the business environment and

· assess their impact on the business control environment

· Able to handle multiple tasks and assignments

· Logical thinking, good and positive attitude, fast learner and good team player

· Able to work under pressure and meet deadlines

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

A Business Analyst plays a pivotal role in bridging the gap between business needs and technology solutions. This role involves leading requirements gathering and analysis, documenting business and functional processes, and facilitating clear communication between stakeholders and technical teams. The ideal candidate has strong analytical and problem-solving skills, a solid understanding of business processes, and the ability to translate business needs into actionable, high-quality requirements.

Key Responsibilities

• Involved across the full Software Development Life Cycle (SDLC) and Agile delivery process, including project initiation, requirements analysis, solution design, development, implementation, maintenance, and post-implementation review
• Liaise extensively with internal stakeholders, external clients, and vendors
• Lead design thinking sessions, requirement workshops, and solution discussions with customers
• Analyse business requirements to assess feasibility and identify gaps, risks, and technical constraints
• Highlight requirement gaps, disproportionate implementation effort, and potential delivery risks
• Translate business needs into clear functional and non-functional requirements
• Present and communicate requirements and use cases to technical and development teams
• Collaborate with solution architects and technical leads to ensure alignment with business objectives
• Prepare and manage documentation including requirements specifications, functional design documents, and solution artefacts, and support stakeholder review and sign-off
• Develop test plans and test cases, ensure traceability to requirements, and support User Acceptance Testing (UAT)
• Support functional and system testing, review test results and logs, and follow up on issue resolution
• Conduct change impact analysis and support change management activities
• Support system training, knowledge transfer, and post-implementation reviews
• Work with local and offshore teams to ensure timely and quality project delivery
• Contribute to pre-sales activities including solution proposals, estimations, and technical discussions.

Requirement and Qualification

• Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field.
• Approximately 5 years of relevant experience in Business Analysis, Systems Analysis, or a similar role.
• Strong experience working across SDLC and Agile delivery methodologies.
• Proven ability to independently run requirement workshops and manage stakeholders.
• Strong experience in requirements elicitation, documentation, and analysis techniques.
• Good understanding of system integrations and technical concepts.
• Prior experience working on government or large-scale enterprise projects is an advantage.
• Strong written and verbal communication, facilitation, and interpersonal skills.
• Self-motivated with a proactive, solution-oriented mindset.
• Willingness to travel as required platforms.

Added Advantage

• Hands-on experience with JIRA, Confluence, or similar collaboration and project management tools
• Understanding of system integrations and RESTful APIs
• Knowledge of BPMN or UML for process modelling
• Familiarity with Agile frameworks such as Scrum or Kanban
• Exposure to data analysis or digital product development

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process

After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, well get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why were committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however,only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

About the client:

Our client is a reputed MNC

Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements
• Translate business needs into functional and technical specifications for data and analytics solutions
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions
• Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights
• Support the development of ESG dashboards KPIs and performance tracking frameworks
• Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB
• Assist in defining data models data governance and data quality standards for ESG reporting
• Participate in UAT User Acceptance Testing and validate system outputs against requirements
• Provide domain expertise on ESG products services and regulatory expectations
• Create comprehensive documentation including BRDs FRDs use cases and process maps
• Facilitate communication between business product and technical teams

Skills/Requirement:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics
• Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau
• Familiarity with data science concepts statistical analysis and predictive modeling
• Minimal Hands on experience with SQL and or Python R for data analysis will be good to have

Interested candidates, who wish to apply for the above position, please send in your resume to kellyitsg@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolapac.com. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Senior Analyst in an emerging markets Private Equity firm, based in Singapore covering Southeast Asia. Reports to Head of SEA. Assisting the senior members of the team, you will be responsible for:

• Managing and monitoring existing investments
• Supporting the investment process for new investments
• Sourcing and conducting due diligence on prospective investment opportunities
• Compiling performance data and performing portfolio analysis and benchmarking
• Preparing quarterly and annual internal and external reporting documents

To qualify candidates must possess:

Degree-qualified (5+ years)

• CFA qualification an advantage
• 5+ years of experience in buy-side, consulting or investment banking
• Demonstrated ability to communicate effectively and persuasively
• Astute commercial sense, strong analytical skills and superior critical thinking
• Able to multi-task and focus on delivering results
• Fluent in written and spoken English and at least one other relevant language (Bahasa an advantage)
• Local business / cultural knowledge in Indonesia, Philippines and Thailand an advantage

About the Role

We are seeking a highly skilled and experienced Senior Network Engineer on behalf of our client to design, implement, maintain, and automate robust data center and enterprise network infrastructures.

This is a critical role requiring a rare technical trifecta: hands-on, expert-level mastery across Cisco, Juniper, and Micas platforms. If you are a seasoned engineer who thrives in complex, multi-vendor environments, loves bridging the gap between physical infrastructure and cutting-edge network automation, and enjoys mentoring junior talent, we want to hear from you.

Key Responsibilities

• Multi-Vendor Infrastructure Management: Oversee, configure, and troubleshoot complex data center and enterprise environments spanning Cisco, Juniper, and Micas platforms.

• Advanced Routing & Switching: Maintain high-availability network architectures utilizing advanced Layer 1–3 protocols ($BGP$, $OSPF$, $MPLS$, $VRF$, and multicast).

• Network Automation: Drive efficiency by developing and implementing automation workflows, infrastructure as code (IaC), and scripting solutions.

• Physical DC Operations: Oversee structured cabling, fiber optics, and physical space planning within the data center environment.

• Security & Compliance: Enforce robust network security postures across multi-vendor environments using AAA, 802.1X, ACLs, and firewalls.

• Monitoring & Documentation: Utilize DCIM and observability tools to ensure uptime, and author comprehensive technical documentation (SOPs, MOPs, and detailed network diagrams).

• Leadership & Mentorship: Act as a technical escalation point and provide guidance, coaching, and mentorship to junior and mid-level engineering staff.

Required Technical Skills & Qualifications

Core Experience

• 7+ years of dedicated experience in enterprise networking and data center operations.

Platform Expertise (Must possess hands-on experience in ALL three)

• Cisco: Catalyst, Nexus, ASR, and ISE.

• Juniper: Junos, EX, MX, and SRX series.

• Micas: Proven hands-on deployment and management experience.

Networking Fundamentals & Protocols

• Deep understanding of Layer 1–3 fundamentals.

• Advanced L3 routing proficiency: BGP, OSPF, MPLS, VRF, and Multicast.

Automation & Tools

• Network Automation: Proficiency with Python, Ansible, and Terraform.

• DCIM & Monitoring: Experience with NetBox, Splunk, ELK stack, or similar observability platforms.

Security & Physical Infrastructure

• Security: AAA, 802.1X, ACLs, and multi-vendor firewall administration.

• Physical Layer: Solid understanding of structured cabling, fiber optic types, and physical data center layout/operations.

Documentation & Certifications

• Strong track record of creating SOPs, MOPs, and network diagrams.

• Minimum Certification: CCNA required.

• Preferred Certification: CCNP, JNCIP, or equivalent multi-vendor certifications are strongly preferred.

Nice-to-Have Skills

• Experience with Ciena or Coriant optical transport systems.

• Familiarity with Nokia platforms.

• Knowledge of SD-WAN architectures and deployments.

• Cloud networking experience (AWS, Azure, or GCP).

• Experience implementing CI/CD pipelines for network infrastructure.

What We Offer

• Competitive salary and comprehensive benefits package.

• Opportunity to work with a highly sophisticated, diverse tech stack.

• A collaborative environment that values continuous learning and technical leadership.

Product area

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. 

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Job description

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components).

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Additional job description

As a Facilities Technician, you will operate, monitor, and support physical facilities conditions for our data centers.

Qualifications

Job responsibilities

• Inspect, maintain, and repair various data center systems such as servers, network equipment, Programmable Logic Controllers (PLCs), system administration, access control, alarm investigation, and Supervisory Control and Data Acquisition (SCADA) management.
• Provide daily assistance to technicians as you read blueprints/schematics/ladder logic/sequence of operations, conduct tours of systems, and assess their working order.
• Control monitoring, logging, and alarming systems.
• Operate, monitor, maintain, and respond to abnormal conditions in the data center facilities systems and equipment.
• Support startup, commissioning, and integration of new controls equipment and systems into facilities infrastructure.
  

Minimum qualifications

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 7 years of experience in controls/automation in an industrial or commercial environment.
• Ability to participate in material handling tasks such as lifting, carrying or moving up to 50 lbs (23 kg) of equipment, the required use of safety equipment such as limited weight bearing work platforms, ladders, step stools and personal protective equipment (PPE) like safety harnesses in accordance with safety and ergonomic guidelines and assessments.
• Ability to work non-standard hours and differing work rotations/shifts.

Preferred qualifications

• Industry standard certifications related to system administration (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Certified Linux system administrator).
• 7 years of experience in controls/automation, or construction/technical environment or a related field.
• Experience in data centers, hospitals, power plants, or laboratories.
• Scripting language proficiency.
• Knowledge of meters, devices, sensors, relays and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment.
• Ability to communicate with contractors who perform maintenance or upgrade work on the data center systems.

Job Description:

1.                  Design and implement Teamcenter PLM architecture solutions.

2.                  Lead Teamcenter implementation and customization projects.

3.                   Work on Product Configurator, Easy Plan, and Service Lifecycle Management (SLM) modules.

4.                   Integrate Teamcenter with SAP systems and other enterprise applications.

5.                  Collaborate with business stakeholders to gather requirements and translate them into PLM solutions.

6.                   Provide technical leadership and ensure best practices in PLM development and deployment.

Required Skills

1.                  Strong experience with Teamcenter PLM Architecture.

2.                  Functional and development experience in Teamcenter.

3.                  Implementation experience in:

4.                  Product Configurator

5.                  Easy Plan

6.                  Service Lifecycle Management (SLM)

7.                  SAP Integration

8.                  Strong understanding of EIS: Teamcenter Product (PLM).

Job Overview

We are seeking a technically inclined Business Analyst to support and enhance enterprise HR systems, with a strong focus on system integration, data flow, and solution delivery.

This role goes beyond functional HR support and requires close collaboration with technical teams to design, implement, and optimize system integrations across platforms. The ideal candidate will bridge business requirements with technical execution, ensuring scalable and well-structured solutions.

Key Responsibilities

Business Analysis & Requirements Management

• Engage stakeholders to gather and translate business needs into detailed functional and technical specifications
• Produce structured documentation including BRD, FRD, user stories, and process flows
• Analyze impact of system changes across interconnected platforms

System Integration & Data Flow

• Work closely with technical teams to support integration between HR systems and enterprise platforms
• Understand and document data flows, interfaces, and dependencies across systems
• Support integration design discussions, including API, middleware, and batch interfaces

System Enhancements & Delivery

• Drive system improvements and configuration changes within HR platforms such as SAP SuccessFactors
• Collaborate with developers to ensure accurate interpretation and implementation of requirements
• Support defect analysis, root cause investigation, and resolution

Testing & Implementation

• Lead and coordinate User Acceptance Testing (UAT), ensuring full coverage of business scenarios
• Validate system behavior against requirements and integration points
• Support deployment, post-go-live stabilization, and continuous improvement

Stakeholder & Vendor Management

• Act as the key interface between business users, IT teams, and external vendors
• Facilitate alignment across multiple stakeholders in a fast-paced environment
• Provide structured updates on progress, risks, and dependencies

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst in IT or system-focused roles
• Proven experience supporting HR systems such as SAP SuccessFactors
• Hands-on involvement in system integration, enhancements, and UAT cycles

Technical & Functional Skills

• Strong understanding of system integration concepts, data flow, and dependencies
• Exposure to integration tools or platforms (e.g. SAP CPI, APIs, middleware)
• Familiarity with HR modules such as Employee Central, Recruiting, or Performance
• Ability to interpret technical designs and engage effectively with engineering teams

Core Competencies

• Strong documentation skills with structured and detail-oriented approach
• Analytical mindset with ability to translate business needs into technical solutions
• Effective communication across both business and technical stakeholders
• Experience working in Agile or Waterfall delivery environments

Nice to Have

• Experience in large-scale enterprise system implementations
• Exposure to cloud-based HR platforms and integration ecosystems
• Certifications in Business Analysis or HR systems

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• CAT-1 cleared/eligible candidate is required for this role.
• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data warehouse or data mart operations.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks by SLA (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient inOracle PLSQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

Responsibilities:

• Support the implementation and optimization of end-to-end planning programs, ensuring business systems effectively align with strategic objectives and operational requirements.
• Partner with key business leaders to understand requirements, recommend best practices, and design scalable solutions that enhance business performance.
• Develop and present business cases for large-scale system, process, and digital transformation initiatives, influencing executive-level decision-making.
• Configure and enhance SAP IBP and related enterprise systems to improve planning processes, expand system capabilities, and drive operational efficiency.
• Lead cross-functional design reviews to ensure standardized, globally scalable solutions that support long-term business growth and consistency.
• Gather and analyze business requirements, identify process and functionality gaps, develop process flows, and recommend solutions that improve productivity and decision-making.

Requirements:

• Degree in IT / Engineering
• At least 8 years of SAP SCM Experience with Planning systems- SAP IBP/ APO (SAPS4 experience a plus)
• IBP Order Based Planning implementation experience
• Real Time Interface experience between SAP IBP and S4 Hana

Account Manager:
Kerwin Tan Kai Bin (R1331624)
kerwin.tan@searchasia.com.sg
EA16S8107

Role Overview:
We are looking for a Principal Systems Analyst, Data Platform to support the stability, modernisation, and continuous improvement of enterprise data platforms. The role will oversee data platform operations, release management, performance monitoring, service improvement, and governance across data warehousing, ETL pipelines, analytics environments, and cloud-based platforms.

The successful candidate will play a key role in driving platform modernisation, including cloud adoption, AI-driven automation, CI/CD implementation, and scalable analytics solutions. This role will also provide technical leadership, mentor team members, and work closely with stakeholders to ensure data platforms remain secure, reliable, compliant, and aligned with business needs.

Key Responsibilities:
1) Operations & Service Management

• Oversee the stability, scalability, and reliability of enterprise data platforms.
• Ensure smooth integration of data warehousing, ETL pipelines, and analytics environments.
• Act as the subject matter expert for troubleshooting and resolving complex data platform issues.
• Monitor platform performance, availability, and capacity to identify and mitigate operational risks.

2) Service Improvement & Strategy

• Evaluate existing data platform capabilities and recommend improvements to enhance performance and efficiency.
• Drive modernisation initiatives, including cloud-native services and AI-driven automation.
• Align data platform strategy with organisational goals for digital transformation and advanced analytics.
• Identify opportunities to improve platform operations, automation, governance, and user adoption.

3) Release, Change, Performance & Availability

• Manage release cycles, upgrades, and change requests across data platform components.
• Implement and support CI/CD pipelines to streamline deployments and reduce downtime.
• Monitor platform performance, availability, and capacity trends.
• Proactively identify risks and recommend improvements to platform resilience and reliability.

4) People & Technical Leadership

• Provide technical leadership and mentorship to analysts, engineers, and consultants supporting the data platform.
• Collaborate with cross-functional teams to ensure platform solutions meet business and operational needs.
• Lead stakeholder workshops and training sessions to improve data literacy and platform adoption.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

5) Governance, Risk & Compliance

• Ensure compliance with data governance frameworks, privacy regulations, and industry standards.
• Establish and maintain documentation, audit trails, and policies for platform operations and automation workflows.
• Identify and mitigate risks relating to data integrity, platform reliability, security, and compliance.

Requirements:

• Strong experience in systems analysis, SQL, data warehousing, data platforms, and business intelligence tools.
• Hands-on experience with BI tools such as Qlik, Tableau, or Power BI.
• Proficiency in Python, machine learning concepts, and MLOps practices for scalable analytics solutions.
• Experience with RPA tools such as UiPath and Microsoft Power Platform, including Power Automate, Power Apps, and Microsoft Fabric.
• Strong understanding of ETL, data modelling, and data governance frameworks.
• Exposure to CI/CD pipelines and cloud data platforms such as Azure Synapse, AWS Redshift, or Google BigQuery.
• Excellent communication, stakeholder management, and data storytelling skills.
• Healthcare domain experience will be advantageous.
• PMP or Scrum Master certification will be advantageous.
• Experience in AI/ML-driven automation and advanced analytics use cases will be advantageous.

Preferred:

• Healthcare domain experience
• PMP or Scrum Master certification
• Experience in AI/ML-driven automation and advanced analytics use cases

Who we’re looking for

We are looking for an individual to join our day-to-day Active ETF operational support, ensuring the accuracy and timeliness of Portfolio Composition Files (PCFs) / basket files and associated pricing and trades inputs, and delivering robust oversight of the Active ETF operational process. The role acts as a key operational interface to Fund Administration / ETF servicing providers and internal Trading, Portfolio Management, Technology, and Global Operating Platform teams, driving effective incident management, root-cause remediation, and continuous improvement.  

You will work right across the organisation to ensure issues are escalated and resolved, and ongoing problems are managed.  You will be able to remain calm while under pressure and balance multiple priorities at once.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

About the team

The Investment Services Platform Team (ISPT) is a central team within Platform Operating Model Control and Support in Global Operating Platform, reporting to the Global Head of Platform Control and Support with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you’ll do

• Own daily PCF / basket file oversight (generation, validation, timeliness, and distribution/publishing per operating model).
• Troubleshoot PCF and pricing-related breaks (holdings vs model, identifiers, quantities/rounding tolerances, cash component variances, FX/pricing staleness, corporate actions impacts).
• Provide operational coverage of the Active ETF lifecycle, coordinating end-to-end exception resolution across Trading, PM, Ops, Tech, Data and the fund administrator.
• Support primary market operational touchpoints (create/redeem-related readiness, cut-offs, and escalations) in line with defined responsibilities.
• Liaise with the Fund Administrator / ETF servicing agent to ensure accurate deliverables, timely resolutions, and clear ownership of actions.
• Execute and enhance key operational controls (tolerance checks, sign-offs, evidencing, reconciliation/validation checks) to ensure auditability.
• Lead structured incident management (logging, triage, escalation, communications, root-cause analysis, and preventative actions).
• Contribute to service provider governance (KPIs, incident trends, SLA adherence, service reviews, and remediation tracking).
• Support change delivery and UAT for launches, enhancements, and vendor/platform releases, including test planning and regression coverage for PCF/pricing dependencies.
• Drive continuous improvement/automation initiatives (e.g., variance analysis tools, dashboards, standardised runbooks) to reduce manual effort and recurring errors.

The knowledge, experience and qualifications you need

• Proven experience in Active ETF / ETF operations, middle office, fund operations, fund accounting, custody/trustee, or ETF servicing.
• Strong understanding of ETF operating models, including key dependencies between portfolio holdings, basket/PCF outputs, pricing/valuation inputs, and downstream servicing.
• Demonstrable hands-on capability in PCF / basket file analysis and troubleshooting, including constituent validation and cash component variance investigation (or closely related file-based operational diagnostics).
• Solid grasp of the trade lifecycle (trade capture, confirmations/matching where applicable, settlement readiness, fail management) and how exceptions propagate operational risk.
• Experience working directly with Fund Administrators / custodians / ETF service providers, including issue escalation, SLA tracking, and service governance routines.
• Proven ability to perform structured root-cause and implementing preventative controls.
• Strong analytical tooling skills: advanced Excel; SQL/data interrogation capability preferred (Python/automation skills desirable but not required).
• Experience working within an asset management firm within front or middle office environment.
• Good technical investment services platform knowledge and ability to bridge the communications between third party vendors, IT and the business.
• Good understanding of fund management business and end to end Order/Trade workflow 
• Familiarity with broad range of investment products and instruments.
• Familiarity with the dealing lifecycle of Equity, Active ETF, Fixed Income and OTC derivatives instruments is preferred.
• Strong communication skills and experience to manage third party portfolio, order, execution management system.
• Good inter-personal and organisational skills.
• Ability to operate under pressure, multi-tasking and deliver to demanding deadlines.

The knowledge, experience and qualifications that will help

• Knowledge of BlackRock Aladdin Solution is essential
• Knowledge of Mutual Fund operational process including fund setup, engagement with transfer agencies, fund administrators, custodians is preferred
• Business knowledge of other Asset Management front / middle office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg and Eikon

What you’ll be like

• Able to work under pressure, on several critical priorities at once

• Have the ability to quickly understand business issues, make good judgements and quick decisions

• A critical thinker and problem solver

• An excellent communicator with strong ability to articulate complex issues succinctly

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics

Claims (Insurance Operations)

You will serve as the functional SME for Claims operations, driving process improvement, system enhancement, and change management across the full claims lifecycle to achieve service excellence and regulatory compliance.

• Serve as the operational SME for claims processes across intake, assessment, adjudication, settlement, and payment for life, health, and/or general insurance products
• Map and re-engineer claims workflows to reduce cycle times, improve accuracy, and enhance customer experience; identify automation and STP opportunities across claims platforms and back-end systems
• Gather and validate requirements from claims, actuarial, compliance, legal, and IT stakeholders; support BRD sign-off, UAT execution, and post-go-live verification for system and process changes
• Assess the business and regulatory impact of changes to claims rules and systems; ensure alignment with MAS requirements, internal risk controls, and fraud management frameworks
• Support resolution of production errors and claims processing exceptions in liaison with IT and BA teams; contribute to root cause analysis and process remediation
• Provide operational training and guidance to claims staff and internal stakeholders on updated business rules, adjudication guidelines, and system enhancements

Requirements:

• Minimum 5 years of insurance operations experience with strong working knowledge of claims processes across life, health, or GI lines; experience in regulated environments; strong analytical and documentation skills
• Able to onboard in July 2026