Total 47 Senior Executive call center job vacancies in Malaysia

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We are representing a subcontractor to hire for a Senior Project Engineer (Electrical) with experience in Data Center projects.

Key Responsibilities

• Manage and oversee electrical engineering works for data centre construction projects
• Coordinate closely with main contractors, consultants, subcontractors, and internal teams
• Review electrical drawings, specifications, and technical submissions
• Supervise installation, testing, and commissioning of electrical systems (e.g., LV/MV distribution, UPS, generators)
• Ensure compliance with safety standards, regulatory requirements, and project specifications
• Track project progress, resolve site issues, and support schedule and cost control
• Provide technical support and guidance to junior engineers and site teams

Requirements

• Degree in Electrical Engineering or relevant discipline
• Minimum 2-6 years of experience in data centre / mission-critical projects, with a strong electrical focus
• Experience working for subcontractors or on-site project execution roles preferred
• Solid understanding of electrical systems installation and coordination within construction environments
• Strong communication and stakeholder management skill

Interested candidates, please apply here.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A senior, highly skilled specialist responsible for ensuring the reliability, availability, and safe operation of mission‑critical data center infrastructure through advanced controls and automation systems. The Senior Critical Facilities Engineer (Controls) applies deep expertise in BMS, control systems, and system integration to monitor, optimize, and stabilize critical facilities operations. This role operates with a high degree of independence within standard operating procedures and supports operational excellence by improving system behavior, alarm management, and control logic across the site.

Responsibilities

Facility / Infrastructure Maintenance

• Performs specialized preventive and corrective maintenance with a focus on controls, automation, and monitoring layers supporting critical facilities systems.
• Acts as a technical authority for Building Management Systems (BMS), DCOS, and associated control platforms, ensuring reliable monitoring and control of power, cooling, and life‑safety systems.
• Monitors and analyzes complex alarms, trends, and events within the BMS, independently resolving issues related to control logic, system behavior, and signal integrity.
• Leads investigation of abnormal system behavior, including false alarms, control sequence failures, sensor drift, and communication faults, recommending corrective actions.
• Supports control system interfaces across mechanical and electrical systems (e.g. chillers, CRAH/CRACs, generators, UPS interfaces), working closely with Electrical and Mechanical CF teams.
• Reviews, validates, and optimizes alarm configuration, thresholds, and escalation logic to reduce noise and improve incident response effectiveness.
• Supports configuration, testing, and validation of control strategies during maintenance windows, system upgrades, or commissioning activities.
• Implements and supports energy efficiency and optimization initiatives through improved control strategies, setpoint tuning, and automated response mechanisms.
• Works on assignments requiring significant judgment and initiative, fully understanding how controls failures or misconfigurations can impact customer infrastructure, availability, and SLAs.

Vendor Support

• Acts as the primary technical interface for controls and BMS vendors, integrators, and service providers.
• Reviews and validates vendor proposed control logic, graphics, and sequences of operation to ensure alignment with site standards and operational intent.
• Assists with the creation, review, and approval of Maintenance Operation Protocols (MOPs) and scripts related to control system changes.
• Oversees vendor execution during controls‑related maintenance, system upgrades, or retrofits, including pre‑work briefings, live supervision, and post‑work validation.
• Ensures control system documentation, network diagrams, point lists, and as‑built records are maintained accurately.

Site Administration & Incident Support

• Prepares and maintains specialized documentation for control system operations, alarm management, and automated response mechanisms.
• Identifies Single Points of Failure (SPOFs) and systemic risks within the controls and monitoring layer and recommends architectural or configuration improvements.
• Responds to on‑site incidents involving BMS failures, alarm floods, loss of visibility, or automation defects, providing controls expertise during restoration.
• Leads or contributes to Root Cause Analysis (RCA) related to controls, automation, or monitoring system failures.
• Supports on‑site teams during incidents by providing control‑system insight, diagnostic guidance, and decision support.
• Ensures controls‑related procedures, alarm management policies, and change processes are followed consistently during normal operations and incidents.

Work Orders & Additional Projects

• Completes skilled work requests related to control system changes, monitoring enhancements, and automation improvements.
• Supports commissioning, re‑commissioning, and control validation activities for new or modified infrastructure.
• Implements approved changes to controls logic, alarm strategies, and system interfaces in support of operations and improvement initiatives.
• Executes and supports complex controls‑focused projects, including BMS upgrades, platform migrations, and integration of new plant systems.
• Supports life‑cycle management and end‑of‑life replacement of controls hardware, networks, and software platforms.
• Recommends controls and automation improvement projects based on operational data, incident trends, and system performance.

Collaboration

• Collaborates closely with Electrical, Mechanical, Operations, Security, and IT teams to ensure controls systems accurately reflect facility behavior and operational needs.
• Acts as a technical mentor for engineers in the areas of BMS usage, alarm interpretation, and control system troubleshooting.
• Works with stakeholders to forecast controls‑related spare parts, licensing, and system capacity requirements.
• Serves as a senior controls subject‑matter expert during incidents, complex changes, and multi‑discipline projects.

Qualifications

• Proven experience supporting controls, BMS, automation, or monitoring systems in mission‑critical environments such as data centers, smart buildings, utilities, or industrial facilities.
• Diploma or Degree in Controls Engineering, Electrical Engineering, Mechanical Engineering, Automation, or Building Services Engineering preferred.
• Hands‑on experience with BMS / DCOS platforms, PLC‑based systems, alarm management strategies, and system integration is highly desirable.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• To deliver the required sales targets and KPIs consistently
• Perform sales calls and attend to customers’ requests in line with policies and procedures
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
• Perform other duties as assigned by immediate supervisor

Requirements:

• Candidates with motor insurance experience are preferred
• Well spoken
• Possess BCP, PGI certifications is a plus

Kindly apply online or send your application to felicialim@talentedge.com.sg

EA: 15C7572

ID: R23115267

Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation!

Job Description

• Answer incoming calls from customers to take orders
• No selling of products, No cold call
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Job Responsibilities:

• Attend to all calls and alarm signals in a timely and efficient manner, and according to operating procedures
• Attend to customers’ complaints via phone or correspondence professionally
• Update and maintain a good record on all customers
• Be involved actively in the customer retention program and strategy
• Provide guidance to Call Services Officers

Job Requirements:

• Able to work on permanent night shift, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin to assist Mandarin speaking customers (local and overseas) will have added advantage
• Min 2 years of Call Centre experience
• Minimum GCE ‘N’ Level

About Us

We are a fast-growing robotics and STEM education center dedicated to nurturing future innovators through robotics, coding, AI, and technology education. Our programs combine hands-on learning, creativity, and international robotics competition exposure to inspire students of all ages.

Job Responsibilities

• Welcome parents and students, and introduce the robotics curriculum and learning pathways
• Handle course enquiries, registration follow-ups, and daily parent communication
• Assist in classroom coordination and student attendance to ensure smooth lesson operations
• Organize and maintain teaching materials, operational documents, and student records
• Support daily center operations and assist the teaching team when required
• Maintain positive parent-school relationships and enhance overall parent satisfaction
• Coordinate administrative and operational matters to support the smooth running of the center

Requirements

• Prior experience in education centers, enrichment centers, or training institutions is highly preferred
• Patient, caring, and enjoy interacting with children and students
• Strong communication and interpersonal skills with a service-oriented mindset
• Fluent in both English and Chinese for effective communication with parents and students
• Detail-oriented, organized, and able to multitask effectively
• Responsible and able to independently manage on-site operational matters
• Comfortable working in a fast-paced and technology-driven environment

Preferred Qualifications

• Interest or exposure in robotics, STEM, coding, or technology education
• Experience in student management, front desk operations, or customer service
• Familiarity with enrichment center operations is an advantage

What We Offer

• Dynamic and technology-driven working environment
• Opportunity to work alongside experienced robotics educators
• Exposure to international robotics competitions and STEM education systems
• Stable long-term part-time opportunity
• Career growth opportunities within the robotics and AI education industry

Working Schedule

• Full day on Saturdays and Sundays (fixed weekend schedule)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

About the Role

We are seeking a highly skilled and experienced Senior Network Engineer on behalf of our client to design, implement, maintain, and automate robust data center and enterprise network infrastructures.

This is a critical role requiring a rare technical trifecta: hands-on, expert-level mastery across Cisco, Juniper, and Micas platforms. If you are a seasoned engineer who thrives in complex, multi-vendor environments, loves bridging the gap between physical infrastructure and cutting-edge network automation, and enjoys mentoring junior talent, we want to hear from you.

Key Responsibilities

• Multi-Vendor Infrastructure Management: Oversee, configure, and troubleshoot complex data center and enterprise environments spanning Cisco, Juniper, and Micas platforms.

• Advanced Routing & Switching: Maintain high-availability network architectures utilizing advanced Layer 1–3 protocols ($BGP$, $OSPF$, $MPLS$, $VRF$, and multicast).

• Network Automation: Drive efficiency by developing and implementing automation workflows, infrastructure as code (IaC), and scripting solutions.

• Physical DC Operations: Oversee structured cabling, fiber optics, and physical space planning within the data center environment.

• Security & Compliance: Enforce robust network security postures across multi-vendor environments using AAA, 802.1X, ACLs, and firewalls.

• Monitoring & Documentation: Utilize DCIM and observability tools to ensure uptime, and author comprehensive technical documentation (SOPs, MOPs, and detailed network diagrams).

• Leadership & Mentorship: Act as a technical escalation point and provide guidance, coaching, and mentorship to junior and mid-level engineering staff.

Required Technical Skills & Qualifications

Core Experience

• 7+ years of dedicated experience in enterprise networking and data center operations.

Platform Expertise (Must possess hands-on experience in ALL three)

• Cisco: Catalyst, Nexus, ASR, and ISE.

• Juniper: Junos, EX, MX, and SRX series.

• Micas: Proven hands-on deployment and management experience.

Networking Fundamentals & Protocols

• Deep understanding of Layer 1–3 fundamentals.

• Advanced L3 routing proficiency: BGP, OSPF, MPLS, VRF, and Multicast.

Automation & Tools

• Network Automation: Proficiency with Python, Ansible, and Terraform.

• DCIM & Monitoring: Experience with NetBox, Splunk, ELK stack, or similar observability platforms.

Security & Physical Infrastructure

• Security: AAA, 802.1X, ACLs, and multi-vendor firewall administration.

• Physical Layer: Solid understanding of structured cabling, fiber optic types, and physical data center layout/operations.

Documentation & Certifications

• Strong track record of creating SOPs, MOPs, and network diagrams.

• Minimum Certification: CCNA required.

• Preferred Certification: CCNP, JNCIP, or equivalent multi-vendor certifications are strongly preferred.

Nice-to-Have Skills

• Experience with Ciena or Coriant optical transport systems.

• Familiarity with Nokia platforms.

• Knowledge of SD-WAN architectures and deployments.

• Cloud networking experience (AWS, Azure, or GCP).

• Experience implementing CI/CD pipelines for network infrastructure.

What We Offer

• Competitive salary and comprehensive benefits package.

• Opportunity to work with a highly sophisticated, diverse tech stack.

• A collaborative environment that values continuous learning and technical leadership.

The Data Center (DC) Operations Engineer designs, administers, and supports enterprise workload automation platforms, batch processing environments such as SAP and file transfers, as well as enterprise monitoring, backup, and recovery operations.

The role ensures the secure, reliable, and compliant execution of business-critical batch workloads, supporting IT Operations and application teams in a 24x7 production environment.

What You’ll Do:

Operations and Production Support

• Oversee daily batch operations to meet SLAs and maintain efficiency
• Configure, schedule, and maintain batch jobs and workflows in AWA and SAP
• Support production batch runs, ad hoc jobs, manual catch-up and recovery activities
• Work with application teams on job onboarding, testing, validation and deployment
• Investigate batch failures, perform root cause analysis, and implement preventive actions
• Support Data Center Operations in controlled batch execution and escalation management
• Support in manual deployment of approved changes and transport to production
• Maintain documentation, SOPs, and runbooks in line with operational and audit requirements
• Support High Availability (HA), Disaster Recovery (DR), and Business Continuity (BCP) readiness, including planning and execution of exercises
• Ensure compliance with audit, regulatory, IT security, and access governance requirements
• Perform periodic access reviews, configuration checks, and audit validations
• Support enterprise monitoring, backup, and restoration operations

Batch/Workload Automation Engineering & Administration

• Design, build, and maintain AWA components
• Implement modular, reusable, and standards-compliant workflows aligned with enterprise best practices
• Perform code promotion and transport management across DEV/UAT/PROD
• Monitor AWA platform health, performance, and job throughput
• Provide technical advisory to projects and/or users on batch automation design patterns and governance standards
• Administer the AWA platform, including components, agents, and user access

Required Skills & Competencies

Technical Skills

• Strong hands-on experience in Automic Workload Automation (AWA)

Working knowledge of:

• SAP batch scheduling
• OS platforms: Unix/Linux and/or Windows
• Scripting (Shell, PowerShell, or equivalent)
• Backup and Restoration tool (e.g., Veritas NetBackup)

Solid understanding of:

• Batch processing concepts (dependencies, triggers, calendars, SLA management)
• File transfer workflows (e.g., MFT, FTP/SFTP)

Experience with:

• Production support and incident management tools
• Monitoring and alerting systems (e.g., DX UIM, DataDog or Splunk)

Operations & Governance

• Experience in ITIL-based operations (Incident, Problem, Change management)

Familiarity with:

• Audit, compliance, and regulatory environments
• Access control and privileged account governance
• Knowledge of: HA/DR architectures and BCP execution

What You’ll Need:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years’ experience in enterprise workload automation / batch operations
• Proven experience supporting large-scale, mission-critical batch environments
• Exposure to regulated industries (e.g., utilities, banking, energy) preferred
• Experience with Continuous Delivery Automation (CDA) pipelines is an advantage
• Willingness to support 24x7 operations and on-call rotation

Thank you for your interest in SP Group.

We regret to inform that only shortlisted candidates will be notified.

Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation!

Job Description

• Answer incoming calls from customers to take orders
• No selling of products, No cold call
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

We are looking for a passionate and detail-oriented Marketing Executive to join our marketing team. You will help parents and students better understand Singapore’s education landscape through creative and informative content across social media platforms. The role involves researching and producing educational content, managing parent communities, supporting events, and analysing campaign performance. Ideal for a candidate without experience who are eager to learn. This position offers hands-on experience, mentorship, and growth opportunities in digital marketing and social media within the education sector.

Job Descriptions:

Content Creation & Management

• Research and identify trending education topics and parent insights to develop timely, relevant content ideas across platforms.
• Plan, write, and publish posts with consistent brand voice; design visuals and produce short or long-form videos, while tracking performance across social media channels

Community Engagement

• Manage and moderate parent communities on WeChat and WhatsApp, including posting weekly updates, answering inquiries, and liaising with teachers on academic questions.
• Conduct short webinars or live talks to guide parents on related education topics.

Event Marketing & Support

• Support the planning and execution of education seminars and open classes, including preparing visuals and presentation materials, managing on-site logistics, and creating post-event recaps through photos, videos, and key takeaway summaries.

Performance tracking & operations:

• Monitor content performance metrics (reach, engagement, retention) and propose regular improvements. Maintain the content calendar, templates, and SOPs to ensure timely delivery and smooth team workflow.

Job Requirements:

• Bachelor’s degree in marketing, business, communications, or a related field.
• Positive attitude, strong sense of responsibility, and ability to work independently.
• Excellent learning ability, adaptability, and willingness to take on new challenges.
• Good organizational skills with attention to detail.

Why Join Us?

• Comprehensive on-the-job training and mentorship.
• Exposure to real-world marketing projects and campaigns.
• Friendly and supportive team environment.
• Opportunity to grow and build a rewarding career in marketing.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Job Summary:

You will use product domain knowledge and sound engineering practices, to perform embedded firmware test activities for Rockwell Automation products.

You are going to lead test strategy, test planning, and test execution activities in multiple projects. You will report to Manager, Embedded Software and based in Singapore working in Hybrid.

Your Responsibilities:

• Act as test lead and create test documentation such as test strategy, test plan, test report.
• Be a mentor and provide technical skills to more junior engineers.
• Understand and translate requirements, design/functional specifications to define test requirements and design test cases.
• Participate in reviews for feature requirements.
• Perform analysis and improvement on the existing test cases.·
• Develop test ware, test script, and build firmware functional tests based on Rockwell guidelines.
• Debug failures, report anomalies. Report progress to managers and escalate issues on time to project or management.
• Perform regression testing whenever necessary.
• Contribute to test KPI activities by leading the continuous improvement activities.

The Essentials - You Will Have:

• Degree in Computer Science, Computer/Electrical/Electronic Engineering or related fields.
• Knowledge and expertise in Test Engineering processes (Agile, continuous integration) and methods for test case design and test coverage optimization.
• Strong knowledge and expertise in test automation methodologies.
• Programming experience in scripting languages is required - Python.
• Strong knowledge and expertise in real-time embedded system/hardware.
• Strong analytical and troubleshooting skills are required.
• Lead technical teams and has 5+ years' experience in test engineering especially as a test lead.
• Experience with bug/anomaly tracking and evaluation systems.

The Preferred - You Might Also Have:

• Experience with test lab development.
• Experience in Continuous Integration/Continuous Delivery process.
• Experience/knowledge in network protocols and analyzers.
• Familiarity with industrial communication network/protocols, e.g.: EtherNet/IP, HART.
• Experience/knowledge of industrial automation and PLC applications.
• Familiarity with Rockwell products, with IO's, controller's families, and Studio5000 Application Software.
• Lead, communicate and engage solutions with cross functional teams to find solutions and make decisions.
• Ability to work in teams or independently, action-oriented.
• Passionate with testing, creative, and curious to explore technical innovation.
• Be able to adapt quickly and react positively to business needs and changes in strategies.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid or #LI-DB2