Total 3 job vacancies by carsales

What you’ll do  

• Act as the main point of contact for your national portfolio of dealer clients, meeting with them regularly to ensure program compliance and service agreements are upheld.
• Create and implement solutions that foster strong relationships with business owners and team members, collaborating with partners through meetings and reporting to promote best practices.
• Show a solid understanding and motivation in maintaining our partner network's performance standards, while continuously refining operational processes to maximise success. 

What you’ll be doing

This is your opportunity to join carsales in the role of Digital Account Manager. In this client‑facing field role, you are responsible for proactively building business relationships with key dealer management, which in turn results in building ongoing partner relationships. These relationships enable you to develop a clear understanding of your clients’ businesses, their needs and objectives, leading to effective best‑practice advice and solution sales across carsales’ products and services.

• Act as the key point of contact for a portfolio of dealer clients, primarily across Brisbane North and the Sunshine Coast.
• Spend time out in the field meeting with clients regularly to discuss new opportunities, products, performance results, market insights, and any additional support they require as carsales dealer clients.
• Take a strategic, data‑led approach to all client meetings and interactions.
• Gather and analyse compelling data, insights, and results to create engaging presentations that help uncover digital needs and growth opportunities for clients’ businesses.
• Drive sales and revenue growth by working collaboratively with other Account Managers and internal stakeholders to deliver proactive solutions that help clients take their digital business to the next level.

What you’ll be doing

The SaaS Specialist is responsible for enhancing customer satisfaction by increasing the adoption and awareness of Carsales’ SaaS products and services. Reporting into the Head of SaaS Sales, this role is instrumental in driving long-term client engagement, product usage, and business sustainability.

Key responsibilities include monitoring client service usage, conducting proactive health checks, and delivering education and training on evolving product features. The SaaS Specialist ensures that customers receive continuous value at every stage of their journey.

Effective onboarding of new customers is a critical component of the role, with a focus on ensuring early engagement, successful integration into the Carsales SaaS ecosystem, and a strong return on investment.

• Deliver carsales long term SaaS strategy by driving adoption, retention and advocacy of the SaaS product suite
• Understand the metrics that matter from the business and customer’s perspectives; solving problems to continuously improve outcomes delivered 
• Act as a point of contact and proactively contact a portfolio of customers via phone video calls and from time-to-time face to face meetings where applicable, ensuring they receive the support and guidance needed to maximise their ROI from using carsales products (Health checks) 
• Proactively monitor customer satisfaction, identify risks, and implement strategies to ensure successful outcomes and proactively support them to adopt and gain the full benefit of carsales products and services
• Onboard new customers to carsales so they are set up for success and drive higher retention rates and less reliance on upselling
• Empower customers by providing them with the tools and knowledge they need to achieve their commercial goals. 
• Work alongside key stakeholders in Sales, Product and Marketing to share business customer needs and success measures. Share insights with the teams to enhance the customers experience and increase customer ROI