Total 43 job vacancies by Wise

Here at Wise we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after 20 offices of varying sizes.

The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organised into various engineering and support functions. We already have an amazingly dedicated and talented team of 100 technicians and engineers Wisers.

We are looking for an Experienced IT Support Specialist to join our Team in our Hyderabad office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.

Key Responsibilities

• Provide IT support and troubleshooting for both Windows and Apple environments.
• Manage endpoint support, including expertise in Kandji and Intune.
• Identify and suggest potential areas for improvement.
• Be an encyclopaedia on Wise's IT products and services.
• Document work thoroughly and create guides for fellow technicians and customers.
• Install, modify and repair computer hardware and software.
• Help acquaint new users with tools & tech in Wise.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.
• Procurement and vendor management.

As a Recruiter at Wise you’ll be responsible for hiring the best talent for Core Functions and Servicing Operations in Hyderabad. You’ll own talent management, helping Servicing Operations to scale to enable Wise to achieve our mission - money without borders. You’ll be a key member of the recruitment team with a focus on delivering exceptional talent while keeping candidate and hiring manager experience front and centre of what you do. 

Culture is everything to us at Wise and identifying, finding and selecting the best talent to support our highly collaborative and non-hierarchical culture is key. As a Recruiter you are vital to the overall success of Wise.  The right person will have an excellent knowledge of talent management and understand how to partner effectively.

Your mission:

• You’ll help us scale our Core Functions and Servicing Operations teams over the next few years so we can help more customers save money using Wise

• You’ll manage candidates end-to-end ensuring they receive the best possible experience in line with Wise values, even if they weren’t successful (you never know, the perfect role might come up later), and build a strong talent network locally and internationally

• You’ll build and develop relationships with with hiring teams, guiding them through processes

• Always seeking growth opportunities, not afraid to step outside of your comfort zone and take a risk

• Collaborate with sourcers to understand the candidate market and engage the best talent 

• Use data to support your hiring recommendations, as well as using it to retro processes, figure out the blockers to hiring, communicate how these can be overcome and continually optimise the process to make sure it is globally scalable

• You'll partner with hiring teams and other People teams (e.g. People Operations), to support various initiatives (e.g. referral programs, talent mapping, salary benchmarking, etc)

We're looking for a Senior Full Stack Engineer to join our growing teams in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team:

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers

• Contribute to core application functionalities, ensuring a robust and positive user experience, especially during unexpected scenarios or issues. 

• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way

• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues

• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders to do their job effectively. 

• Proactively identify and tackle technical debt becoming too big through planning work and aligning the team. Does this with careful evaluation of additional cost on development

Qualifications

A bit about you

• Professional fluency in written and spoken Japanese (JLPT N2 or equivalent) is required to manage technical documentation and effectively liaise with Japanese-speaking business counterparts and stakeholders.

• You have solid Java knowledge and experience with Spring framework

• You have experience working with relational and non-relational databases, query optimisation and schema design

• You approach challenges with a strong product mindset, prioritise customer needs and make data-driven decisions to fix customer pain-points

• You have led the design and development of complex engineering solutions and understand their broader impact on business outcomes.

• You have excellent communication skills and can articulate complex, technical concepts to non-technical audience

• You provide technical guidance and mentorship to junior and mid-level developers

• You are familiar with Continuous Integration and deployment frameworks

…but don’t worry we don’t expect you to know everything!

Some extra skills and experiences that would be great:

• You have experience with financial systems including how payments and digital onboarding flows work

• You have experience in technical leadership - maintain technical excellence of your team, managing performance, giving feedback, and coaching engineers to thrive

What you can expect as an Engineer at Wise:

We don't measure seniority by years of experience, but by the impact you create and the complexity of problems you can help solve. As a Senior Software Engineer at Wise, you would be given the licence to:

• Lead medium to large (8-16 engineering weeks) sized projects that have a meaningful impact on Wise product and customers

• Own the technical domain of your team with a view on how it should move forward

• Propose ideas to improve and grow your team’s product

• Embrace long-term ownership of projects while training other engineers to reduce single points of failure

• Architect and design services that allow for iterative delivery and future scaling

• Collaborate closely across functions like product, analytics, design, and operations to ensure smooth and effective delivery

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map

We're looking for a Software Engineer (Japanese Speaking) to join our growing team in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team: 

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers.

• Facilitate customer money movement by implementing direct integrations with central bank payment schemes across APAC.

• Develop innovative and scalable systems to enable complex product integrations with banking schemes and partners.

• Collaborate with a diverse set of stakeholders, including banking, compliance, sanctions, and operations, to swiftly launch best-in-class products.

• Design and build systems that operate and scale to meet strict SLAs.

• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders (teams like Operations, Customer Support, Finance, etc.) to do their job effectively.

• Proactively identify and tackle technical debt becoming too big through planning work and aligning the team. Does this with careful evaluation of additional cost on development.

We don't measure seniority by years of experience, but by your level of impact. As a Software Engineer at Wise, you would be given the licence to:

• Consistently seek out and deliver on product level vision, tasks and problems

• Actively assist in scoping and executing most impactful work for the team

• Embrace long-term ownership of projects while training others to reduce the bus factor or becoming a blocker

• Architect and design services/systems using design patterns that allow for iterative delivery and future scaling

• Communicate and collaborate across functions like product, analytics and design as required

• Proactively improve documentation of the team as well as propose and formulate high quality requests for comments

• Lead or significantly contribute to medium-sized projects, managing the development, deployment and post-deployment lifecycle

• Promote a positive culture of collaboration between all the team members and support onboarding new engineers into their teams

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map.

Qualifications

• Professional fluency in written and spoken Japanese (JLPT N2 or equivalent) is required to manage technical documentation and effectively liaise with Japanese-speaking business counterparts and stakeholders.

• You approach your work with a strong product mindset and passion for user experience, you prioritise work with the customers in mind and  make data-driven decisions to fix customer pain-points.

• You have excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• You have experience building highly available and fault tolerant systems.

• You are passionate about writing testable code and practising Test Driven Development.

• You are committed to best coding practices, including thorough code reviews and welcoming open feedback.

• You are enthusiastic about tackling complex product problems and proactive in engaging with and challenging the product roadmap.

• You provide technical guidance and mentorship to junior and mid-level developers.

• You have experience working with relational and non-relational databases, query optimisation and designing schema.

• You are familiar with the Continuous Delivery Approach mindset.

• …but don’t worry we don’t expect you to know everything!

Some extra skills that would be great:

• You have solid Java knowledge and experience with Spring framework

• You have experience with financial systems; bonus building and maintaining instant payment schemes.

• You have knowledge of PostgreSQL, advanced types and query features.

• You know your way around event driven architecture and have worked with messaging systems like Kafka, MQs etc.

We’re looking for an Analytics Director for the APAC Squad who is passionate about our mission of Money Without Borders, to lead a high-impact analytics team that is central to building out the product roadmap for this major Region. This is a unique opportunity to drive decision making in a diverse, high-potential region!

You’ll report to the Global Senior Analytics Director for Regional Expansion, and partner daily with the Product, Banking and Engineering leads for the APAC squad. Together, you will form a cross-functional group of key decision makers who own the challenge of driving the product roadmap in this Region. You’ll also be part of the Analytics community within Wise, giving you access to a global network of analytics professionals.

You’ll lead a team of c.10 passionate product analysts and support them to partner across product teams to drive data-led decision making and ensure robust measurement of the impact of the work we do! You will also support them in identifying insights to inform our planning process - all to ensure that we are enhancing our customer’s experience across the diverse countries in the APAC region. 

If you’ve previously led or helped to build analytics teams in fast-paced, scaling, global companies - we’d love to hear from you. 

Problems you’ll solve in this role:

• Support the APAC squad to address the most important challenges for the Region using data and insights, and building relevant KPIs to measure impact and hold ourselves accountable 

• Develop, coach and support a talented analytics team, unblocking them to influence the strategic roadmap for the Region

• Refine the analytical vision and plan for APAC and contribute to the Regional Analytics strategy globally (we are solving similarly complex problems across all Regions)

This role will give you the opportunity to: 

• Be part of a positive change in the world. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.  So we’re building a new one. Our mission is to make money without borders the new normal

• Have a significant impact by shaping the next phase of analytics in a fast-paced, scaling, global company

• Learn from a global network of professionals. We have a large, diverse team of analysts and data scientists that you will work with and learn from by being part of the Analytics community

• Use all your experience and skills to bring new thinking and ideas to how we build an outstanding analytics function

Qualifications

• Experienced Analytics leader who has successfully built analytics functions in fast-paced, scaling, global companies (ideally at the scale of 10+ people teams, including other leads).

• Makes the complex simple by building and telling stories with data to drive data-led org-level change

• Led, developed, supported and grown a team of analysts enabling them to effectively partner with cross-functional stakeholders and build trusted relationships

• Hands-on data manipulation and analysis experience including scripting/coding (and coaching others) in SQL and Python (or R)

• Co-owned team wide projects, helping to bring teams together to plan around problems with KPIs that make a difference

• Would be amazing if you've practically used + applied AI / machine learning techniques and built predictive models to get deeper insight

What’s the Role?

We're looking for a SEO Content Specialist to join our growing SEO Content team to focus on growing content for our Thailand market. Thailand is one of the biggest opportunities for Wise in APAC and we need you to accelerate its growth!

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links - but we do believe in great copy that inspires and helps readers to find answers.

This role is for candidates who are passionate about content creation and digital marketing, with strengths in developing long-term SEO content plans for websites and blogs. If you have extensive content writing experience in Thai language, and a general digital marketing background – we encourage you to apply too.

We’re looking for candidates who understand the Thailand market and speak Thai proficiently to take the lead on the content strategy for Wise’s Thai blog, collaborating closely with freelance copywriters and other marketing channels.

At Wise, we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.

Your Mission

• Produce high quality SEO optimised content in Thai for Wise’s Thailand blog to help fuel adoption of Wise’s products. The target audience is the Thai diaspora, both locally and globally. You will also expand your impact by creating English content targeting foreigners in Thailand and potentially contribute to other APAC blog locales as well.

• Revisit, optimise and improve older articles to boost their performance

• Own  your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process

• Understand the nuances of customers, identifying their specific needs, wants, and pain points within the Thai market, ensuring Wise's products are presented as the right fit

• Explain our products in an easy to understand way for the readers

• Conduct keyword research to plan content that drives organic traffic to our blog and attract new  customers

• Find, coordinate and manage a network of freelance writers and agencies

• You are comfortable applying AI for content creation and automation, keeping high-quality content standards first

• Edit copy - you’re not afraid to fix copy or make direct changes when necessary

• Make data-driven decisions using a range of SEO and analytics tools

• Know and proactively monitor the competitor landscape in your locale

• Size up and prioritise content projects/initiatives based on high growth impact/potential 

• Articulate and write-up the problem you're trying to solve as well as your hypothesis for how to fix it 

• Communicate key insights and obstacles to the team and broader Marketing team

• Collaborate with regional marketing channels and product managers to align and discover new content opportunities 

• Follow frameworks - you will ensure our content follows legal, brand and PR guidelines

 This Role Will Give You The Opportunity To

• Acquire new customers for Wise in a scalable and highly cost-effective way to accelerate our mission of making foreign exchange eventually free.

• Own one of the highest potential search markets in Wise and directly see your impact. Your content could reach millions of readers!

• Work autonomously with help from your lead and other team members

• Deepen your SEO and marketing skills by working with talented people in the wider marketing team at Wise

• Be part of the SEO content team, probably the most international team in Wise, which consists of 50 (and counting) people from 20 different countries

• Be flexible in how you work, we understand that everyone needs a little something different so we’ll do our best to make it happen

• Join an exciting international environment full of smart people, in cool offices

• Occasionally travel to global offices to meet the rest of SEO blog team

• If you’re already an experienced marketer, a chance to identify a new way of working or initiative that helps bring growth to our channel as a whole

Qualifications

About You:

• You possess demonstrable expertise and insights into the Thailand market to effectively address the needs and pain-points of local users.

• 2+ years of experience in developing long-term SEO content plans for websites and blogs. If you have extensive Thai content writing experience of 4+ years and a general digital marketing background – we encourage you to apply too

• Strong written and spoken proficiency in Thai is required to develop content strategies, edit Thai-language copy, and manage a network of Thai-speaking freelance writers. Proficiency in English is required for internal global team collaboration.

• You are curious about using AI and automation to boost productivity

• You have a keen eye for content quality and can assess readability for international Thai-speaking audiences proficiently. You demonstrate deep insights into the financial pain points of users managing money between Thailand and other regions.

• You have a great eye for detail and what makes ‘good’ content when it comes to words and visuals; from small copy changes to fixing blog articles in bulk

• It’s a plus if you yourself used Wise or similar products to move / manage your money internationally

• You love data. From traffic numbers to conversion rates, you understand how to measure the performance of your work

• You’re great at building relationships and working with people outside of your own team to get things done (e.g. local freelancers, other teams at Wise)

• You are able to use different SEO tools (GA, GSC, Ahrefs, SEMRush, data visualization platforms) and explain your analysis / findings to other people in an easy-to-understand way 

• You’re strategic and used to building hypotheses / new initiatives backed by data 

• You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work

• If you have some experience of using or working with digital finance brands, banks or products, it’s a plus

Please be aware that your primary focus in this role will be creating and managing long-term SEO blog content pipelines, rather than writing or technical optimisations. Technical SEO skills without demonstrable editorial experience would not an ideal fit for this role.

At Wise, we’re on a mission to make money borderless, instant, and convenient for millions of people and businesses worldwide. Our engineers are at the heart of this mission, solving complex challenges and building seamless, secure solutions that customers love.

More about our mission and what we offer.

Job Description

We're looking for a Senior Software Engineer to join our growing teams in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team:

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers

• Contribute to core application functionalities, ensuring a robust and positive user experience, especially during unexpected scenarios or issues. 

• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way

• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues

• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders to do their job effectively. 

• Proactively identify and tackle technical debt becoming too big through planning work and aligning the team. Does this with careful evaluation of additional cost on development

Qualifications

A bit about you

• You have solid Java 17 plus knowledge and experience with Spring framework

• You have experience working with relational and non-relational databases, query optimisation and schema design

• You approach challenges with a strong product mindset, prioritise customer needs and make data-driven decisions to fix customer pain-points

• You have led the design and development of complex engineering solutions and understand their broader impact on business outcomes.

• You have excellent communication skills and can articulate complex, technical concepts to non-technical audience

• You provide technical guidance and mentorship to junior and mid-level developers

• You have front end experience in technologies like React, Next, Svelte or Angular

• You are familiar with Continuous Integration and deployment frameworks

…but don’t worry we don’t expect you to know everything!

Some extra skills and experiences that would be great:

• You have experience with financial systems including how payments and digital onboarding flows work

• You have some Groovy experience

• You have experience in technical leadership - maintain technical excellence of your team, managing performance, giving feedback, and coaching engineers to thrive

What you can expect as an Engineer at Wise:

We don't measure seniority by years of experience, but by the impact you create and the complexity of problems you can help solve. As a Senior Software Engineer at Wise, you would be given the licence to:

• Lead medium to large (8-16 engineering weeks) sized projects that have a meaningful impact on Wise product and customers

• Own the technical domain of your team with a view on how it should move forward

• Propose ideas to improve and grow your team’s product

• Embrace long-term ownership of projects while training other engineers to reduce single points of failure

• Architect and design services that allow for iterative delivery and future scaling

• Collaborate closely across functions like product, analytics, design, and operations to ensure smooth and effective delivery

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map

We’re looking for AML Investigators to join our growing AML Investigation team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist in anti-money laundering and help save millions of more people money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity.

Here’s how you’ll be contributing to the AML Investigation team: 

• Carry out reviews on alerted accounts on the basis of both internal and external information;

• Assess actual payment activity and payment patterns;

• Obtain further supporting information to mitigate ML/TF concerns;

• Request and analyse supporting documents when needed;

• Take ownership of an individual investigation and escalating any suspicious activity in accordance with internal procedures;

• Participate in an active feedback loop between the AML Investigation team and the developers/product teams to improve our product quality from a compliance perspective;

• Other ad hoc duties that need to be done.

We're looking for a Paid Social Manager to join our growing team, based in our Singapore office and looking after markets within the Asia region. This role is a unique opportunity to join a team who have done some pretty awesome stuff to date, including working closely with social media platforms to pilot new measurement and optimisation techniques, invited to work on Alpha and Beta products for multiple vendors, delivering best-in-class creative and building bespoke tools to manage and analyse data. It's a challenge and a steep learning curve, but you'll have the support of a strong, friendly and committed team.

You'll be part of a global Paid Social team, with the core team of 7 based in London and a growing Singapore hub of 2 (including this role). While you'll report into London and collaborate closely with the wider team, you'll need to be comfortable operating with a high degree of empowerment and taking ownership of your markets day-to-day.

Wise has already pioneered new ways for people to live international lives and seamlessly deal with multiple currencies. Your mission is to help us ensure that every Social Media user who has a need to send, receive, spend or hold money in another currency knows about and trusts Wise.

So what's the role?

• Building and optimising campaigns across Meta, TikTok, and Reddit. Analysing what's working and what isn't, and continually testing new ideas.

• Owning the Paid Social activity across Asia markets, validating new opportunities to drive incremental growth and working closely with cross-functional teams to make it happen, whilst ensuring performance meets sustainability goals.

• Playing a strong role in both direct response and brand strategy and executing each to ensure the region and the channel flourish.

• Working closely with our creative teams to produce best-in-class creative to portray our story, educate people on hidden fees, and present Wise as the clear solution.

• Working closely with analysts on spotting data issues, testing and validating assumptions, proposing and leading incrementality tests, and assessing data sets for actionable insights.

• Working closely with our platform representatives to ensure we stay ahead of the curve and are kept at the forefront of industry innovations.

• Collaborating effectively with the London-based team, proactively sharing learnings and aligning on strategy despite the geographical distance.

• As the team grows further, potentially managing one or more direct reports.

As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.
  

Requirements:

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Strong English written and verbal communication skills.

• Strong written and verbal Cantonese language skills to to support our Cantonese-speaking customers in Hong Kong.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.

• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines where applicable.

• Must be legally authorized to work in the assigned location.

Ways of working: 

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.

• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.

• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.

• Adaptability: Able to keep up with constant change, patient, and flexible.

• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

• Background Checks: Clean background checks when joining and clean re-checks.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

Job Description:

We are looking for highly motivated and experienced ACTA/ACLP certified trainers to join our associate pool. As we expand our digital transformation suite, we are seeking subject matter experts to deliver high-impact, WSQ-certified short courses (1–3 days) focused on Artificial Intelligence and its practical business applications.

A key focus of this role will be the delivery of our upcoming course: "Applying Generative AI in Project Management."

The ideal candidate should not only be a proficient adult educator but also have hands-on experience in using AI tools to drive productivity and innovation in professional environments.

Key Responsibilities:

• Training Delivery: Conduct 1 to 3-day WSQ-certified training sessions for adult learners, ensuring a high level of engagement and practical application.

• Assessment: Conduct competency-based assessments in accordance with WSQ requirements and ensure all necessary assessment records (e.g., assessment results, feedback forms) are accurately completed.

• Contextualization: Adapt and contextualize course materials and case studies to meet the specific needs of diverse learners and industries.

• Classroom Management: Facilitate a positive learning environment, managing time effectively and addressing learner queries on AI applications.

• Continuous Improvement: Provide feedback on curriculum and assessment materials to ensure content remains relevant to the evolving AI landscape.
  

  Requirements:

  • Mandatory Certification: Must possess the Advanced Certificate in Training and Assessment (ACTA) or the Advanced Certificate in Learning and Performance (ACLP).

  • Educational Background: A Degree or Diploma in Information Technology, Computer Science, Business Management, or a related field.

  • Subject Matter Expertise: * Proven experience in Generative AI tools (e.g., ChatGPT, Claude, Midjourney, Copilot).

    • Strong understanding of Project Management methodologies (Agile, PMP, Prince2) and how AI can be integrated into the project lifecycle.

  • Experience: Minimum of 2–3 years of experience in adult training/education, preferably within the WSQ framework.

  • Skills: * Excellent communication and presentation skills in English.

    • Ability to simplify complex technical AI concepts for non-technical learners.

    • Strong digital literacy and comfort with various LMS and AI platforms.
      

      Preferred Qualifications:

      • Professional Project Management certification (PMP, CAPM, or Scrum Master).

      • Experience in curriculum development or courseware design under the WSQ Skills Framework.

      • DACE (Diploma in Adult and Continuing Education) is a plus.
        

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders. 

Salary: 5.2 LPA + RSU (Restricted Stock Units)
Location: Hyderabad - Work from Office
Shift: Rotational

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.

At Wise, our global audiovisual team is the backbone of seamless events and meetings. We ensure all AV equipment is perfectly poised for action across our offices worldwide. If you are an experienced AV professional with a passion for live production and confident in taking on complex challenges, we want you on our team in São Paulo. As a Level 2 Technician, you will be a key player in the technical delivery of our cross-company events and take true ownership of our event spaces in our soon to be opened new office. You will independently drive solutions, orchestrate live shows, and be a vital partner who understands exactly where the team can have the most impact.

What you’ll do:

• Orchestrate the technical delivery of diverse, cross-office events, understanding how internal events work and taking responsibility for setting up and operating them.

• Act as the local technical lead during live events, seamlessly switching between critical roles such as managing Zoom, camera control, streaming via Vimeo.

• Deliver the best AV experiences for in-room and remote participants using Google Meet, Zoom, Vimeo and various other hardware that we use in our offices (Q-SYS, Logitech, Neat, etc)

• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)

• Take ownership of our audiovisual tools across both meeting rooms and dedicated event spaces.

• Partner closely with internal communications and event teams, developing comprehensive runbooks and looking at these spaces from Wiser's point of view to continuously seek improvements.

• Confidently perform under pressure when facing issues with meeting rooms or event setups, including changing mics, adjusting cameras, and working alongside external integration partners.

• Troubleshoot basic audiovisual signal flows in our meeting room environment to ensure presenters have a flawless experience.

• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings

• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

• Vendor & Project Management: Coordinate with external vendors for office enhancements and structural changes; oversee project timelines from inception to completion.

• AV & Tech Oversight: Field internal AV requests, managing stakeholder expectations by balancing technical feasibility with budget constraints.

• Strategic Budgeting: Identify practical, cost-effective solutions for office upgrades without compromising quality or functionality.