Senior Software Engineer – (1-Year Contract, Renewable)
Location: Tanjong Pagar

We are seeking experienced Software Engineers at Senior to Lead levels to join a major transformation initiative modernizing and refactoring of enterprise core systems, supported by the implementation of Generative AI(GenAI) co-pilot capabilities to enhance coding, query generation, and overall engineering productivity.

The initiative includes the transformation of monolithic applications into basic microservices-based architecture on Azure, supported by containerisation and modern cloud engineering practices.

This role plays a key part in ongoing delivery across system migration and enhancement workstreams. Engineers will work closely with architects, business analysts, and cross-functional teams to deliver scalable solutions across complex enterprise systems supporting mission-critical, large-scale operations.

This is a long-term, renewable contract role with strong organisational commitment to Digital Transformation and AI adoption.

Key Responsibilities

• Design, develop, and maintain enterprise core systems using C#,.NET Framework 4.8, and .NET Core 10.

• Contribute to system modernization refactoring and digital transformation of enterprise core systems.

• Leverage Generative AI (GenAI) co-pilot tools within development activities, including AI-assisted code generation, query building, and development support.

• Involve in system migration transformation of monolithic applications into basic microservices-based architecture on Azure.

• Support database migration initiatives, including transition from MS SQL to Oracle, ensuring data integrity, performance, and system reliability across enterprise applications.

• Collaborate closely with architects, business analysts, and engineering teams to deliver end-to-end technical solutions.

• Ensure system stability, performance, and scalability across enterprise-level applications.

• Troubleshoot, debug, and enhance existing systems as part of ongoing improvement and modernization efforts.

• Provide technical guidance, conduct code reviews, and support engineering best practices.

Requirements:

• Minimum 5 years of software development experience in complex enterprise environments

• Strong hands-on experience in C# .NET (preferably .NET Core 8 and above).

• Experience working with core systems, mission-critical systems, or large-scale enterprise platforms.

• Strong experience in microservices-based architecture, system integration, and building RESTful APIs.

• Hands-on experience with Docker, Kubernetes, and Azure cloud environments.

• Experience with relational databases (MS SQL and/or Oracle preferred, especially in enterprise or migration contexts).

• Familiarity with Generative AI (GenAI), AI-enabled tools, or digital transformation initiatives is highly advantageous.

• Strong analytical and problem-solving skills in large-scale enterprise environments.

• Experience working in environments with multiple concurrent projects is highly desirable.

• Experience in ReactJS is a plus.

• Open to both strong Backend and Full Stack Engineers.

What we offer:

• Opportunity to be part of one of the most exciting AI-driven transformation programs in Singapore.

• Work on cutting-edge GenAI implementations that will shape how core systems evolve over the next 5 years.

• Exposure to large-scale modernization and innovation initiatives.

• A renewable long-term role with strong project continuity.

• Access to an established certification framework, providing opportunities for high-performing team members to obtain relevant professional certifications and further develop their skills.

Technical Lead - 2 years contract (Renewable, Convertible to Perm)
Location: Tanjong Pagar

We are seeking experienced Software Engineers at Senior to Lead levels to join a major transformation initiative modernizing and refactoring of enterprise core systems, supported by the implementation of Generative AI(GenAI) co-pilot capabilities to enhance coding, query generation, and overall engineering productivity.

The initiative includes the transformation of monolithic applications into basic microservices-based architecture on Azure, supported by containerisation and modern cloud engineering practices.

This role plays a key part in ongoing delivery across system migration and enhancement workstreams. Engineers will work closely with architects, business analysts, and cross-functional teams to deliver scalable solutions across complex enterprise systems supporting mission-critical, large-scale operations.

This is a long-term, renewable contract role with strong organisational commitment to Digital Transformation and AI adoption.

Key Responsibilities

• Design, develop, and maintain enterprise core systems using C#,.NET Framework 4.8, and .NET Core 10.

• Contribute to system modernization refactoring and digital transformation of enterprise core systems.

• Leverage Generative AI (GenAI) co-pilot tools within development activities, including AI-assisted code generation, query building, and development support.

• Involve in system migration transformation of monolithic applications into basic microservices-based architecture on Azure.

• Support database migration initiatives, including transition from MS SQL to Oracle, ensuring data integrity, performance, and system reliability across enterprise applications.

• Collaborate closely with architects, business analysts, and engineering teams to deliver end-to-end technical solutions.

• Ensure system stability, performance, and scalability across enterprise-level applications.

• Troubleshoot, debug, and enhance existing systems as part of ongoing improvement and modernization efforts.

• Provide technical guidance, conduct code reviews, and support engineering best practices.

Requirements:

• Minimum 5 years of software development experience in complex enterprise environments

• Strong hands-on experience in C# .NET (preferably .NET Core 8 and above).

• Experience working with core systems, mission-critical systems, or large-scale enterprise platforms.

• Strong experience in microservices-based architecture, system integration, and building RESTful APIs.

• Hands-on experience with Docker, Kubernetes, and Azure cloud environments.

• Experience with relational databases (MS SQL and/or Oracle preferred, especially in enterprise or migration contexts).

• Familiarity with Generative AI (GenAI), AI-enabled tools, or digital transformation initiatives is highly advantageous.

• Strong analytical and problem-solving skills in large-scale enterprise environments.

• Experience working in environments with multiple concurrent projects is highly desirable.

• Experience in ReactJS is a plus.

• Open to both strong Backend and Full Stack Engineers.

What we offer:

• Opportunity to be part of one of the most exciting AI-driven transformation programs in Singapore.

• Work on cutting-edge GenAI implementations that will shape how core systems evolve over the next 5 years.

• Exposure to large-scale modernization and innovation initiatives.

• A renewable long-term role with strong project continuity.

• Access to an established certification framework, providing opportunities for high-performing team members to obtain relevant professional certifications and further develop their skills.

This is a 2 years contract to start, renewable and convertible to permanent.

JUNIOR PROJECT MANAGER

We are looking for an experienced Applications Project Manager to lead the delivery of CRM, loyalty and customer-facing platforms within a fast-paced, enterprise environment. This role focuses on systems that directly support customer engagement, revenue generation and regulatory compliance, working closely with business, vendors and technical teams to ensure stable and scalable delivery.

The role is offered as a contract position to begin with. Further details will be shared during discussion, but this is expected to be a long-term engagement, driven by the client’s ongoing transformation and enhancement initiatives planned through 2026 and beyond.

The successful candidate will own end-to-end delivery of customer platforms, while partnering closely with infrastructure and platform teams rather than configuring infrastructure directly.

Key Responsibilities

• Lead end-to-end delivery of CRM, loyalty and customer engagement platforms, covering discovery, implementation, integration, testing and production rollout.

• Manage integrations between CRM systems, customer data platforms, loyalty engines, identity verification solutions and downstream enterprise systems.

• Partner with business stakeholders to translate customer experience, commercial and regulatory requirements into executable delivery plans.

• Coordinate with internal engineering, platform and security teams to ensure customer-facing applications meet availability, performance and compliance standards.

• Own delivery of business-critical and revenue-impacting systems, supporting incident management, root cause analysis and recovery planning when issues arise.

• Manage vendors and system integrators through clear governance, SLAs, delivery milestones and performance reviews.

• Communicate effectively with senior stakeholders, providing transparent updates on delivery progress, risks and dependencies.

Requirements

• Proven experience delivering CRM, loyalty, customer data or customer-facing digital platforms in enterprise environments.

• Strong understanding of application delivery, system integrations, APIs and data flows.

• Experience operating in regulated or compliance-driven environments, with exposure to audit, security and governance requirements.

• Demonstrated ability to manage multiple stakeholders and vendors across parallel initiatives.

• Comfortable working in fast-paced environments where system availability and customer experience are critical.

We are seeking a highly organized and proactive Project Management Officer (PMO) to support the delivery of enterprise technology initiatives within a fast-paced and dynamic environment. The successful candidate will work closely with project managers, technical teams, business stakeholders and vendors to ensure projects are governed effectively and delivered according to established timelines and standards.

Key Responsibilities

• Support project governance activities across multiple concurrent projects and workstreams
• Track project milestones, deliverables, risks, issues, dependencies and action items
• Maintain RAID logs and ensure timely follow-up and escalation of project risks and issues
• Prepare project status reports, dashboards, governance packs and management presentations
• Coordinate project meetings, workshops and steering committee sessions, including meeting minutes and action tracking
• Work closely with project managers, business users, vendors and technical teams to support delivery activities
• Monitor project schedules and ensure stakeholders are aligned on key milestones and deliverables
• Support SIT, UAT and implementation activities, including test tracking and release coordination where required
• Maintain project documentation and ensure compliance with governance, audit and internal control requirements
• Assist with resource tracking, procurement activities, vendor coordination and budget monitoring

Requirements

• Diploma or Degree in Information Technology, Business, Project Management or a related discipline
• Minimum 3 years of experience in a PMO, Project Coordinator or Project Support capacity within an enterprise IT environment
• Strong understanding of project governance, reporting, stakeholder management and delivery support
• Experience maintaining RAID logs, project plans and governance documentation
• Familiarity with project management tools such as JIRA, Confluence, SharePoint, Microsoft Project or similar platforms
• Strong communication, coordination and stakeholder management skills
• Able to manage multiple priorities and work effectively within a fast-paced environment
• PMP, PRINCE2, ITIL or related certifications will be advantageous

Preferred Experience

• Exposure to application development, system enhancement or production support environments
• Experience supporting large-scale enterprise projects involving multiple stakeholders and vendors
• Familiarity with Agile and Waterfall delivery methodologies
• Experience working in highly regulated, hospitality, gaming, banking or critical systems environments will be advantageous

Senior Business Analyst - 12 months contract

We are seeking a highly experienced Senior Business Analyst to lead digital transformation initiatives across enterprise platforms including CRM, ERP, loyalty, and financial systems. This role will bridge business needs and technology solutions, driving end-to-end delivery in Agile environments while ensuring alignment with strategic objectives.

Business Analysis & Requirements Management

• Elicit, analyze, and document business and system requirements, translating them into clear user stories and functional specifications
• Develop current-state and future-state process maps to support transformation initiatives
• Ensure traceability from requirements through to delivery and validation

Stakeholder Engagement

• Partner with cross-functional stakeholders including business leaders, IT teams, and external vendors
• Facilitate workshops to align business objectives and solution design
• Communicate complex technical concepts in a clear, business-friendly manner

Delivery & Agile Execution

• Support Agile delivery frameworks, including backlog grooming, sprint planning, and stand-ups
• Manage priorities to ensure timely and high-quality delivery of initiatives
• Coordinate with onshore and offshore teams to drive execution efficiency

System Implementation & Integration

• Lead or support implementation of enterprise platforms such as CRM (Salesforce), ERP (SAP), and loyalty systems
• Collaborate on API integrations and system migrations from legacy to modern architectures
• Ensure scalability and alignment with enterprise architecture standards

Testing & Quality Assurance

• Lead User Acceptance Testing (UAT) cycles including planning, execution, and defect management
• Ensure production readiness and minimize post-release issues
• Drive continuous improvement in testing practices

Change Management & Training

• Support change enablement initiatives to drive adoption of new systems and processes
• Deliver training and documentation to end users
• Promote best practices and process standardization across teams

Experience

• 10+ years of experience as a Business Analyst in digital or enterprise transformation environments
• Proven track record in CRM, ERP, or loyalty platform implementations
• Experience across industries such as aviation, retail, utilities, FMCG, or manufacturing preferred

Technical Skills

• Strong experience with tools such as JIRA, Confluence, and Visio
• Exposure to platforms such as Salesforce (Service, Marketing, Data Cloud), SAP FICO, or similar
• Understanding of API integrations and modern system architectures

Methodologies

• Hands-on experience with Agile delivery frameworks
• Strong knowledge of requirements engineering and business process modeling

Qualifications

• Bachelor’s degree in Business, IT, or related field
• Certifications such as PMP, CBAP, or equivalent are highly desirable

Nice to Have

• Experience working with offshore vendor teams
• Multilingual capability (e.g., English, Mandarin, Japanese)
• Experience in large-scale enterprise transformations

What Success Looks Like

• Improved delivery timelines and efficiency across projects
• High stakeholder satisfaction and alignment
• Reduced defects and increased system adoption post-implementation

Executive Secretary (6-Month Contract)

We are seeking an experienced Executive Secretary to provide administrative and secretarial support to senior stakeholders within a corporate environment.

Responsibilities

• Manage calendars, appointments and meeting schedules
• Coordinate meetings, conference calls and prepare meeting minutes
• Arrange business travel, accommodation, transportation and visa applications
• Process expense claims and travel-related documentation
• Prepare presentations, reports, emails and correspondence
• Organise team events and meetings
• Provide general administrative support and assist with ad-hoc tasks

Requirements

• Diploma with at least 8 years of secretarial or administrative experience
• Experience supporting senior management or executives
• Strong organisational and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

6-month maternity cover | Immediate/short notice candidates preferred | 5-day work-in-office

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

KYC Analyst -1 year Contract - Singapore

We are looking for KYC Analyst to join our Private Banking team. The successful candidate will be responsible for onboarding and performing ongoing due diligence on clients, ensuring compliance with local and regional KYC/AML regulations. This role requires strong local market knowledge, analytical skills, and the ability to liaise with stakeholders effectively.
Key Responsibilities:
KYC / Client Onboarding:

• Conduct KYC due diligence on new and existing clients in line with the bank’s requirements and applicable local/private banking regulations.
• Collect, verify, and maintain all relevant client documentation, ensuring a complete and auditable trail of actions taken.
• Perform periodic reviews and refresh KYC information on existing clients.
• Identify, assess, and escalate potential KYC risks, red flags, and operational issues as appropriate.
• Classify clients from a risk and regulatory perspective, ensuring accurate risk rating.
• Manage own caseload efficiently, coordinating with internal KYC and compliance teams globally.
• Collaborate with stakeholders across the bank to resolve KYC issues and ensure adherence to timelines.
• Support ad-hoc projects or compliance initiatives as required.

Compliance & Regulatory Awareness:

• Keep up to date with local regulatory changes, industry developments, and news that may impact banking operations.
• Support compliance monitoring, including sanctions checks, AML, and ABC (Anti-Bribery and Corruption) considerations.
• Ensure mandatory compliance trainings are completed on time.
• Provide accurate reporting and updates to management and key stakeholders.

Requirements:

• Solid hands-on experience in KYC due diligence within financial services or private banking.
• Strong knowledge of local Singapore private banking regulations, practices, and market nuances.
• Proficiency in Mandarin is required to communicate with Chinese clients.
• Experience in risk classification and understanding of AML, sanctions, and financial crime regulations.
• Strong analytical skills with high accuracy and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and KYC/compliance tools.
• Ability to work in team, manage multiple tasks simultaneously, and meet deadlines.
• Strong interpersonal skills and the ability to influence stakeholders diplomatically.
• Flexible and self-motivated with a proactive approach to problem-solving.

HR & Admin Associate – 4 Month Contract – Singapore
We are looking for a HR & Admin Associate to support HR and administrative operations and provide executive support to the management team. This role plays a key part in ensuring smooth people operations, office administration, and management support.
Key Responsibilities

• Partner with business leaders on workforce planning initiatives, including talent acquisition, retention strategies, succession planning, and HR policies to enhance employee experience and organisational effectiveness.
• Drive core HR activities such as recruitment, onboarding, employee development, performance management, and workforce planning.
• Manage payroll operations accurately, ensuring compliance with company policies and regulatory requirements.
• Serve as a point of contact for employee queries, grievance handling, and basic disciplinary matters while promoting a positive and engaged workplace culture.
• Identify training needs, support learning programmes, and contribute to continuous development initiatives.
• Ensure HR practices comply with local employment laws and internal policies.
• Oversee day-to-day office administration to ensure an efficient and well-organised work environment.
• Plan, coordinate, and streamline administrative procedures and systems to improve operational efficiency.
• Organise company events and employee engagement activities.
• Provide administrative and executive support to management, including scheduling, report preparation, presentations, and handling confidential documents.
• Prepare presentations, memos, minutes, and materials for internal and external meetings and events.

Requirements

• Degree in Business Administration, Human Resources, or a related discipline.
• Minimum 5 years of experience in HR and administrative roles.
• Strong organisational and multitasking abilities with high attention to detail.
• Able to work independently and collaboratively, with strong written and verbal communication skills.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word).

This is a 4 months contract.

Full-stack Software Engineer – (1-Year Contract, Renewable)
Location: Tanjong Pagar

We are seeking experienced Software Engineers at Senior to Lead levels to join a major transformation initiative modernizing and refactoring of enterprise core systems, supported by the implementation of Generative AI(GenAI) co-pilot capabilities to enhance coding, query generation, and overall engineering productivity.

The initiative includes the transformation of monolithic applications into basic microservices-based architecture on Azure, supported by containerisation and modern cloud engineering practices.

This role plays a key part in ongoing delivery across system migration and enhancement workstreams. Engineers will work closely with architects, business analysts, and cross-functional teams to deliver scalable solutions across complex enterprise systems supporting mission-critical, large-scale operations.

This is a long-term, renewable contract role with strong organisational commitment to Digital Transformation and AI adoption.

Key Responsibilities

• Design, develop, and maintain enterprise core systems using C#,.NET Framework 4.8, and .NET Core 10.

• Contribute to system modernization refactoring and digital transformation of enterprise core systems.

• Leverage Generative AI (GenAI) co-pilot tools within development activities, including AI-assisted code generation, query building, and development support.

• Involve in system migration transformation of monolithic applications into basic microservices-based architecture on Azure.

• Support database migration initiatives, including transition from MS SQL to Oracle, ensuring data integrity, performance, and system reliability across enterprise applications.

• Collaborate closely with architects, business analysts, and engineering teams to deliver end-to-end technical solutions.

• Ensure system stability, performance, and scalability across enterprise-level applications.

• Troubleshoot, debug, and enhance existing systems as part of ongoing improvement and modernization efforts.

• Provide technical guidance, conduct code reviews, and support engineering best practices.

Requirements:

• Minimum 5 years of software development experience in complex enterprise environments

• Strong hands-on experience in C# .NET (preferably .NET Core 8 and above).

• Experience working with core systems, mission-critical systems, or large-scale enterprise platforms.

• Strong experience in microservices-based architecture, system integration, and building RESTful APIs.

• Hands-on experience with Docker, Kubernetes, and Azure cloud environments.

• Experience with relational databases (MS SQL and/or Oracle preferred, especially in enterprise or migration contexts).

• Familiarity with Generative AI (GenAI), AI-enabled tools, or digital transformation initiatives is highly advantageous.

• Strong analytical and problem-solving skills in large-scale enterprise environments.

• Experience working in environments with multiple concurrent projects is highly desirable.

• Experience in ReactJS is a plus.

• Open to both strong Backend and Full Stack Engineers.

What we offer:

• Opportunity to be part of one of the most exciting AI-driven transformation programs in Singapore.

• Work on cutting-edge GenAI implementations that will shape how core systems evolve over the next 5 years.

• Exposure to large-scale modernization and innovation initiatives.

• A renewable long-term role with strong project continuity.

• Access to an established certification framework, providing opportunities for high-performing team members to obtain relevant professional certifications and further develop their skills.

Business Analyst - 1 Year Contract (Renewable) - Singapore

We are seeking candidates with a minimum of 4 years hands-on experience in IT Business Analyst, be part of our new initiative as we embark on a major enhancement project and we are also integrating Gen AI into our ecosystem by 2027.

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 4 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

Application Support Engineer

We’re looking for a hands-on Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments.

This role is suited for someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets.

What you’ll be doing

• Own and resolve production incidents end to end, ensuring timely service restoration
• Perform deep troubleshooting across applications, Azure cloud services, and AEM environments
• Analyse logs to identify root causes and implement long term fixes
• Troubleshoot Azure services such as App Services, Functions, Azure SQL, and networking issues
• Support AEM production issues including publish instances, dispatcher cache, and content errors
• Investigate API failures, database connectivity, and performance bottlenecks
• Execute SQL queries and stored procedures for validation and debugging
• Collaborate with development, infrastructure, vendors, and security teams to resolve issues
• Drive preventive actions and continuous improvements to reduce recurring incidents

What we’re looking for

• Experience in application support within a production environment
• Hands on experience troubleshooting Azure services
• Exposure to or experience supporting Adobe Experience Manager AEM
• Strong problem solving skills with the ability to perform root cause analysis
• Familiarity with APIs, web applications, and system integrations
• Understanding of security concepts such as certificates, secrets, and access control
• Working knowledge of ITIL processes including incident, problem, and change management
• Strong communication skills and ability to work with cross functional teams

Nice to have

• Experience in high traffic or customer facing digital platforms
• Familiarity with monitoring or logging tools
• Experience working in fast paced or high pressure environments

Why this role

• Exposure to modern cloud environments on Azure
• Opportunity to work on business critical digital platforms
• Hands on ownership of incidents and system stability
• Collaborative environment with strong cross team interaction

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Java Software Engineer - Singapore

We are looking for a passionate Java Software Engineer to join our dynamic team! This is an exciting opportunity to contribute to a legacy software modernisation project while gaining hands-on experience with cutting-edge low-code technologies such as Mendix.

If you’re eager to grow your career, deepen your technical expertise, and work on impactful enterprise solutions, we’d love to hear from you!

Why Join Us?

• Be part of a globally renowned MNC driving digital transformation.
• Unlock excellent career growth opportunities.
• Enjoy a competitive salary package: $4500 - $6500

Key Responsibilities:

• Involve primarily in Java and Mendix enterprise-level projects.
• Analysing, designing, developing, testing, documenting and maintain of IT Systems and Applications
• Provide enhancement and maintenance support to clients (internal and/or external) such as investigating and rectifying reported systems shortcomings
• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager
• Design and document system design, architecture and propose appropriate technologies and tools required to implement systems
• Deploy systems to production and provide post-implementation support

What We’re Looking For:

• Java Expertise: At least 2 years of experience in Java software applications.
• Experience in frameworks such as Struts, JSF, Spring, EJB, Hibernate, or iBatis.
• Agile Experience: At least 1 year of Agile Development experience with a strong understanding of Agile methodologies.
• Low-Code Platforms: Prior knowledge or experience with platforms like Mendix is a plus. Alternatively, a willingness to undergo training and certification in Mendix if required.
• Fresh Graduates with relevant internship experience are welcome to apply.

This is a 1 year contract to start, renewable and convertible to permanent

Business Analyst - 1 Year Contract (Renewable) - Singapore

We are seeking candidates with a minimum of 4 years hands-on experience in IT Business Analyst, be part of our new initiative as we embark on a major enhancement project and we are also integrating Gen AI into our ecosystem by 2026.

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 4 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.