Total 58 job vacancies by Rapsys Technologies Pte. Ltd.

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

• Monitor and manage the system to ensure that all system parameters are optimum. 
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum. 
• Manage number of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Build sustainable relationships and engage customers by taking the extra mile 
• Keep records of all conversations in our call center database in a comprehensible way 
• Collect, collate, compute and calculate the various support KPIs 
• Colate, computeand calculate the various system performance from system/application logs. 
• Other administrative tasks, documentation and creation reports to be assigned. 
• Conduct investigation activities to be assigned. 

JobRequirements 

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent 
• Minimum 1 to 2 years of relevant experience 
• Relevant experience as a monitoring center engineer 
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage 
• Basic knowledge in Networking and Database management will be added advantage 
• Airport operations background will be added advantage 
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges 
• Ability to work responsibly, independently and in a team 
• Able to interact with all levels of people and work under stress 
• Willing to work on a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc. 
• Training will be provided 

Workinghours 

Rotating 12 hours shift or as assigned. 

4days 12 hours and 3 days rest 

Followed by 3 days 12 hours and 4 days rest

Job Description 

• Monitor and manage the system to ensure that all system parameters are optimum. 
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum. 
• Manage number of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Build sustainable relationships and engage customers by taking the extra mile 
• Keep records of all conversations in our call center database in a comprehensible way 
• Collect, collate, compute and calculate the various support KPIs 
• Colate, computeand calculate the various system performance from system/application logs. 
• Other administrative tasks, documentation and creation reports to be assigned. 
• Conduct investigation activities to be assigned. 

JobRequirements 

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent 
• Minimum 1 to 2 years of relevant experience 
• Relevant experience as a monitoring center engineer 
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage 
• Basic knowledge in Networking and Database management will be added advantage 
• Airport operations background will be added advantage 
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges 
• Ability to work responsibly, independently and in a team 
• Able to interact with all levels of people and work under stress 
• Willing to work on a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc. 
• Training will be provided 

Workinghours 

Rotating 12 hours shift or as assigned. 

4days 12 hours and 3 days rest 

Followed by 3 days 12 hours and 4 days rest

Key Responsibilities:

• Develop and maintain backend services using Golang
• Build REST APIs and microservices for system integrations
• Collaborate with DevOps, QA, and frontend teams
• Optimize performance, scalability, and reliability
• Troubleshoot production issues and ensure timely resolution
• Follow best practices, contribute to code reviews, and maintain documentation

Required Skills & Experience:

• 1–5 years of experience in backend development with Golang
• Strong understanding of REST APIs and microservices architecture
• Experience with MySQL and testing frameworks
• Knowledge of concurrency (goroutines, channels)
• Familiarity with Git and software development best practices
• Good problem-solving and communication skills

Preferred:

• Experience with Docker, Kubernetes, and CI/CD pipelines
• Exposure to cloud platforms (AWS, Azure, or GCP)

• 6years of experience in the field of business analysis.
• Ability to analyse complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
• Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.
• Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.
• Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
• Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies
• Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
• Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
• Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes. Previous experience in Insurance Domain is a value add - Data Engineer understanding make it more effective

Role: Java Developer

JD:
Responsible for designing, developing and testing software modules, ensuring optimal functionality and integration within complex systems. The role demands a combination of in-depth technical expertise and collaboration with cross-functional teams to innovate and deliver high quality software solutions.

• Design, develop, and maintain software modules ensuring adherence to software engineering best practices
• Collaborate with cross-functional teams to define software requirements and to ensure alignment of deliverables with business objectives
• Produce robust software builds from source code, meeting defined performance and security criteria
• Lead and participate in code reviews, ensuring quality and adherence to coding standards
• Conduct system integration tests, diagnose faults, and foster continuous improvement in software robustness and efficiency
• Utilize the latest development methodologies to innovate and enhance the software delivery process
• Contribute to architectural and system design decisions, ensuring scalability, reliability, and maintainability
• Mentor junior engineers, share software engineering best practices and domain knowledge

• Dedication to producing clean, efficient, and maintainable code with a focus on robust software design
• Proficient in backend and frontend programming languages and deep understanding of software development life cycle
• Demonstrated knowledge of software architecture, design patterns, and best practices
• Ability to lead and contribute to the evolution of software engineering standards and practices
• Strong analytical and problem-solving skill

Role: Cloudera Admin

JD:
We are looking for a motivated Hadoop Administrator with 3 years of handson experience in managing Cloudera Hadoop environments You will support daily platform operations assist in patching upgrades and participate in migration activities under senior guidance

Key Responsibilities

Monitor Hadoop cluster performance and ensure service availability

Handle incident management and perform vendor log collection for Cloudera products

Execute application stopstart and configuration requests as per operational needs

Collaborate with OS Storage Network and Compute teams for crossplatform support

Assist in job failure analysis queue management and resource allocation

Perform patching minor upgrades and participate in NiFi template migrations

Contribute to backup and recovery operations for critical datasets

Handle user and access management requests Kerberos Ranger LDAP

Participate in Cloudera minor version upgrades and hotfix deployment under supervision

Support DR drill activities and synchronization between production and DR environments

Monitor platform using Cloudera Manager Grafana and ELK dashboards

Required Skills Experience

3 years experience with the Hadoop ecosystem HDFS YARN Hive Spark Oozie

Basic understanding of Cloudera Manager and its administrative tools

Proficient in Linux administration and shell scripting

Familiar with Kerberos authentication Ranger security and user access management

Understanding of patch management and platform upgrade workflows

Good troubleshooting log analysis and communication skills

Good to Have

Exposure to Python or Ansible scripting for automation

Experience in CICDbased cluster operations

Familiarity with AWS or Azurebased Hadoop deployments

Role: Network Engineer L2

JD:
• Network consulting for new projects. 

• Implementation of new solutions and risk mitigation techniques 

• Receipt, evaluation and implementation of inbound Network Access user and device provisioning/de-provisioning service requests 

• Experience in managing Wireless Environment with WLAN Controller. 

• Experience in managing Network Access Control 

• Assets risk measurement and Mitigation/Minimize risk 

• Network security issue resolving approach 

• Alignment with security governance team 

• Perform maintenance of the network authorization infrastructure as well as network backup system. 

• Maintains inventory of equipment and parts as well as documentation of vendor activates. 

• Develop and documents systems standards for computer and network device. 

• Recommend and schedule repairs to the LAN/WAN and ensure timely user notification of maintenance requirements and effects on system availability. 

• Strong networking background and experience, with the ability to do troubleshooting of both access control and network related problems. 

• Troubleshoot networks, system, and applications to identify and correct malfunction; other operational difficulties and provide telephone and internal users.

Role: Project Coordinator/Manager
Location: Changi

JD:
Key Responsibilities  The Project Manager Level 1 is responsible for executing defined project tasks and supporting the project lifecycle under close supervision.  Project Execution Support: Assist in the execution of project plans, schedules, and resource assignments. 

Documentation and Reporting: Maintain project files, documentation (e.g., meeting minutes, risk logs, status reports), and ensure accuracy and timely reporting to stakeholders and the senior PM. 

Schedule and Task Management: Track project milestones and tasks, ensuring team members are aware of deadlines and deliverables. 

Stakeholder Communication: Facilitate basic communication with internal project team members and, occasionally, external stakeholders under direction. 

Risk and Issue Tracking: Help identify, log, track, and escalate basic risks and issues to the senior project manager. 

Quality Assurance: Ensure project deliverables meet defined quality standards and acceptance criteria.

 Process Adherence: Follow organizational project management methodologies, standards, and tools.

Role: IT Admin

JD:
Weekdays rotation: 8:00am to 5:30pm or 8:30am to 6:00pm or 9:00am to 6:30pm

Location: Judiciary Supreme Ct Ln, Singapore 178879 /1 Havelock Square, Singapore 059724

The IT Admin shall be a Level 1 desktop engineer and must have the necessary level of IT knowledge to be able to understand the scope of work to be performed and to be deployed during office hours (Monday to Friday).

The IT Admin shall assist in raising the necessary Service Requests (SRs) Change Request(CRs), manage WOG related service requests, helpdesk/incident tickets and servicing of GovTech initiatives.

the IT Admin shall assist in preparing/filling the required forms and documents such as: Form submission for creation, deletion and access control of related accounts, Form submission for transfer of equipment, Submission of IT Service Requests, Monitoring and tracking of requests, etc.

The IT Admin is to assist in other administrative support but not limited to such as: Ensuring that IT inventory records are updated with purchase/delivery orders and maintenance contract details.

Verifying requests by 3rd-party vendors against IT equipment and service inventory records. Documentation of Computer Centre SOP.

The IT Admin will also assist in manning the IT Care Centre to provide enhanced customer service for walk-in, phone and email requests. To prepare weekly, Monthly and adhoc reports need for agency and management reports.

IT background/knowledge Exposure to WOG environment Min. 2 years experience

Role: Service Desk Engineer L2

JD:
Service Desk Engineer L2:     

Roles and Responsibilities:   

Provides 24x7 Service Desk support as defined by first response/Tier 2 support. Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. Flexible to work in shifts.  

CORE COMPETENCIES:    

Analysing, Expertise and Technology Delivering Results and Meeting Customer Expectations. Achieving Personal Work Goals and Objectives. Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

EXPERIENCE/KNOWLEDGE & SKILLS:

Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) 2-3 years previous IT Service Desk and/or Call Centre experience required. Managing incidents including business expectations and communication. Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. When the restoration is beyond the scope of the Service Desk Agent, he/she will escalate the issue/problem to proper tier 2 and 3 support team members. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Perform post-resolution follow ups to help requests. Reinforce SLAs to manage end-user expectations. ITIL Knowledge will be a plus.

Role: IT Admin

JD:
We are seeking a skilled and proactive IT Administrator to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment, including servers, networks, software, and user support.  

Key Responsibilities: 

• SG-Mail Service Requests 

• Shared mailbox account and distribution list creation and termination 

• Grant / remove user access to mailbox accounts 

• Submission of PKI certificate issuance/ renewal request 

• Updating of user Outlook profile and re-designation 

• Submission of EPP provisioning for newly imaged machines 

• Review of AD list for inactive user accounts deprovisioning 

• Software / application packaging and installation requests 

• VPN token assignment and replacement for users 

• Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests 

• Multi-Factor Authentication reset 

• Update membership of security group 

• Submission of various NSSR requests 

• SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests 

• Addition or removal of hostnames from FFE group 

• Taking minutes of meeting for agency meeting 

• Other administrative tasks assigned by SDM/SDD 

• Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications 

• ITIL Process Knowledge 

• Process handling 

• Incident and request handling 

• WOG Preferred knowledge. 

• Maintain IT asset inventory and software licensing records 

• Coordinate with third-party vendors for hardware/software procurement and support 

• Prepare documentation for systems and procedure

Education & Experience: 

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field 

• 2+ years of experience in IT administration or support role 

Soft Skills: 

• Strong problem-solving and analytical skills 

• Excellent communication and interpersonal skills 

• Ability to prioritize and manage multiple tasks efficiently 

• Attention to detail and commitment to continuous improvement

Role: Network Engineer L2

JD:
Network engineer with L2+ Skillset 

 Managing of Security devices like Checkpoint Firewall (Model -12400) and Mgmt. Appliance (Model- SMS 600S) Palo Alto Firewalls (Model -PA-3250) & Mgmt. Appliance (Model- M 200) 

 Managing and troubleshooting Cisco ACI Network Architecture and utilizing cisco ACI and Nexus 9K Series. 

 Managing and troubleshooting CISCO DNAC (DN3-HW-APL) 

 Knowledge on data center network including   Alcatel Switches (Model OAW-4650, OS6450,OS6850 ,OS6860,OS6900, Cisco Catalyst Switches (Model -Catalyst -C9407, C9200,C9300,3850) Aruba Switches (CP-HW-5K,  Wireless Controller (Cisco WLC 9800-40) and Access point Load balancer like F5 BIG IP 4200(LTM and GTM). Cisco Routers ASR 1004 Series 

 Significant exposure CPPM Aruba NAC Box 3010/2010, 802.1x, TACACS+ and Radius. 

 Good understanding in network traffic flow 

 Responsible for day-to-day Operations and administration on data center network & security infrastructure. 

 Perform Installation, configuration and maintenance of network equipment and network operating System 

 Responsible for security, particularly trouble shooting and/or debugging network related problems. 

 Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation -daily health check for all network infra devices 

 CCNP certification  

 Ready to work as standby support 24/7 as needed. 

 Preparation of Monthly NW Performance report.

Year of working experience: 7+ years Domain experience: 5+ years Certification: CCNP CISCO DNAC Setup, Checkpoint Firewall, Palo Alto Firewall, Cisco Nexus Switches, Cisco Catalyst Switches, Alcatel Switches, Aruba Switches, Cisco Wireless Controller, Aruba CPPM NAC Box. Good to have: ITILv4.0

Role: Desktop Support Engineer L2

JD:
working Hours/Shifts: 12 hrs rotating shift (8 to 8) (day n night)

- Mobility Support Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. 

 Incident management, Reporting and Documentation. Must be comfortable working with Android phones.  

Knowledge of MDM is a plus Good to have skill : MDM (AirWatch)

Good to have Talent / Skills: ITIL Process Knowledge Industry 

Preference: WOG Preferred.

Minimum of 4 years of experience as a Data Analyst or similar role
Proficiency in PowerBI, Tableau, SQL, and Excel
Strong problem-solving skills with attention to detail
Excellent communication skills for presenting complex information
Ability to work independently as well as part of a team
Familiarity with statistical analysis tools is a plus
Senior Tableau and Power BI technical background
Can communicate with user fluently to gathering requirements, do data analysis and build dashboard.
Test and deploy to user. With Excellent retail data experience.