Total 10 job vacancies by Oxley Gem Pte. Ltd.

• To check and verify room status report.
• To clean all assigned rooms and designated public areas in accordance with the established procedures.
• Be responsible for the care and maintenance of his/her work store, trolley and all equipment.
• Assist with replenishment of amenities and supplies.
• Ensure a high standard of cleanliness of corridor and service areas.
• Assist in the dilution of chemicals for distribution for guest rooms and public areas use.
• Perform other reasonable duties assigned by the assigned by the Management

Kindly note that only shortlisted candidates will be contacted.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, multiple dining outlets, pools, gym, and event spaces. They value diversity, pay equity, and foster an inclusive, equitable work environment for all employees.

Job Summary

You will deliver guests’ luggage and messages promptly, provide personalized room orientations, represent the hotel brand in the lobby, and collaborate with colleagues to ensure exceptional guest service in a fast-paced environment.

Responsibilities

• Deliver guests’ luggage, messages, and other items promptly within the property to ensure guest satisfaction
• Provide personalized, professional, and engaging room orientation to guests to enhance their stay experience
• Maintain a visible and approachable presence in the lobby as a brand ambassador to offer exceptional guest service
• Communicate clearly and professionally with guests and team members to support smooth operations
• Collaborate effectively with colleagues to maintain a cohesive team environment and deliver seamless service
• Manage tasks efficiently under pressure in a fast-paced hospitality setting to meet guest needs
• Perform additional duties assigned by management to support hotel operations.

Only shortlisted candidates will be notified. Thank you.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse F&B outlets, modern facilities, and inclusive work culture. They prioritize diversity, pay equity, and career development in a dynamic urban setting near Orchard Road.

Job Summary

Support the Outlet Manager by improving operations, managing staff, and monitoring food and beverage quality to ensure efficient, cost-effective service aligned with hotel standards.

Responsibilities

• Evaluate outlet operations and procedures to recommend improvements to the Outlet Manager
• Assign tasks and provide support to subordinates, casuals, and interns during peak periods
• Lead departmental meetings and conduct daily briefings to align team objectives
• Comply with all house rules, regulations, and hotel policies to maintain operational standards
• Forecast business volume considering hotel occupancy, holidays, weather, hotel activities, and community events
• Participate actively in food and beverage meetings to coordinate departmental efforts
• Assist the Outlet Manager in analyzing revenue and cost reports to prepare accurate annual budgets
• Review monthly Profit and Loss statements to ensure costs align with budget targets
• Support enforcement of all pre-check and check control procedures to maintain operational integrity
• Monitor and minimize waste of reusable beverages to optimize resource use
• Oversee the quality and quantity of all food and beverage items served to maintain customer satisfaction

Required competencies and certifications

• Food Hygiene Certificate

Other Information

Benefits

• Employee discount
• Flexible schedule
• Food provided
• Health insurance

Work Location

• In person

Only short-listed candidates will be contacted.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse dining, recreational facilities, and meeting spaces. They are committed to diversity, inclusion, pay equity, and career development in a dynamic hospitality environment.

Job Summary

You will lead guest experience initiatives by engaging guests, managing feedback, coordinating VIP services, and collaborating with departments to deliver exceptional, personalized hospitality that drives guest satisfaction and loyalty.

Responsibilities

• Engage with guests at all touchpoints to ensure satisfaction and proactively identify opportunities for service recovery and improvement.
• Delegate guest requests efficiently to Housekeeping, Front Office, Concierge, Food & Beverage, and other departments, ensuring timely follow-up to exceed guest expectations.
• Facilitate continuous excellence by reviewing key goals, strategies, and departmental functions regularly with management.
• Plan and implement corrective actions promptly to enhance guest experience and service quality.
• Conduct Guest Experience Management inductions for new department heads and supervisors to align teams on service standards.
• Provide weekly and monthly reports on guest experience metrics and satisfaction scores, identifying improvement areas.
• Serve as an expert on product and service standards, communicating audit processes and reporting tools to operational teams.
• Monitor and analyze guest feedback from Social Media, Emails, Call Centre, and other channels, coordinating action plans for service enhancements.
• Manage the hotel’s online reputation by responding to and following up on guest feedback effectively.
• Review hotel operations and guest touchpoints regularly to ensure guest experience remains central to all services and procedures.
• Develop and assist in training programs focused on improving guest satisfaction and experience.
• Coordinate with Key Department Heads to manage guest arrivals and departures, including VIP, return, and long-stay guests.
• Manage VIP amenities coordination according to VIP type to enhance personalized guest service.
• Liaise with Engineering, Front Office, and Housekeeping to ensure engineering requests are logged, tracked, and resolved promptly prioritizing guest needs.
• Meet VIP guests upon arrival and escort them to reception as required to provide personalized attention.
• Conduct pre-arrival and courtesy calls to VIP guests to gather information and ensure satisfaction throughout their stay.
• Coordinate guest history updates across departments to document successful experiences and recommendations.
• Collaborate with all departments to establish the hotel as a market leader in individualized, customer-focused service.
• Build and maintain strong, productive relationships with local tour operators, restaurants, and service providers to ensure high-quality guest offerings.
• Maintain control of Club guest and hotel accounts by ensuring accurate and timely posting of charges.
• Enforce strict security procedures for credit and cash transactions, accounting, room key issuance, and guest confidentiality.
• Oversee smooth and efficient operations of Club Millesime, pool, and gym, including cost and stock management, staffing, and service standards in coordination with F&B Manager and Executive Chef.
• Adhere to Emergency Communication procedures, ensuring media inquiries are handled only by the designated spokesperson.
• Perform additional duties as assigned by management.

Only short-listed candidates will be contacted.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse F&B outlets, modern facilities, and inclusive work culture. They prioritize diversity, pay equity, and career development in a dynamic urban setting near Orchard Road.

Job Summary

Support the Outlet Manager by improving operations, managing staff, and monitoring food and beverage quality to ensure efficient, cost-effective service aligned with hotel standards.

Responsibilities

• Evaluate outlet operations and procedures to recommend improvements to the Outlet Manager
• Assign tasks and provide support to subordinates, casuals, and interns during peak periods
• Lead departmental meetings and conduct daily briefings to align team objectives
• Comply with all house rules, regulations, and hotel policies to maintain operational standards
• Forecast business volume considering hotel occupancy, holidays, weather, hotel activities, and community events
• Participate actively in food and beverage meetings to coordinate departmental efforts
• Assist the Outlet Manager in analyzing revenue and cost reports to prepare accurate annual budgets
• Review monthly Profit and Loss statements to ensure costs align with budget targets
• Support enforcement of all pre-check and check control procedures to maintain operational integrity
• Monitor and minimize waste of reusable beverages to optimize resource use
• Oversee the quality and quantity of all food and beverage items served to maintain customer satisfaction

Required competencies and certifications

• Food Hygiene Certificate

Other Information

Benefits

• Employee discount
• Flexible schedule
• Food provided
• Health insurance

Work Location

• In person

Only short-listed candidates will be contacted.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse F&B outlets, pools, gym, meeting spaces, and award-winning architecture. They foster an inclusive, equitable workplace valuing diversity and equal opportunities.

Job Summary

Support security operations across multiple duty posts to ensure safety and smooth functioning of security systems, coordinate with stakeholders, and assist management in protecting guests, employees, and assets.

Responsibilities

• Operate effectively at various security duty posts including Security Control Room, Lobby, Loading Bay, Patrolling, and Back of House to maintain safety and order
• Monitor and ensure all security systems function smoothly, initiating immediate corrective actions upon detecting faults
• Assist management, employees, and guests by providing security support aligned with protection and prevention goals
• Coordinate with internal departments and government agencies on routine security matters and during emergencies to ensure timely response
• Monitor back of house areas vigilantly to detect and prevent unauthorized entry and exit
• Maintain accurate records in log books for all security activities and incidents for future reference
• Keep the Manager or Crisis Management Team updated on developments during crisis situations to support informed decision-making
• Conduct regular inventory checks on keys, passes, walkie-talkies, pagers, and other accountable security equipment
• Perform other reasonable duties assigned by management to support overall security operations.

Only shortlisted candidates will be contacted.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer vibrant urban hotels with extensive amenities including pools, gym, dining outlets, and meeting spaces. They foster diversity, pay equity, and inclusive growth in a creative, award-winning environment near Orchard Road.

Job Summary

You will lead and supervise your team to maintain high cleanliness standards in guest rooms and public areas, ensure accurate reporting, and support daily housekeeping operations efficiently.

Responsibilities

• Conduct daily briefings with staff at floor level to communicate tasks and updates clearly
• Supervise and coordinate all team activities to ensure smooth housekeeping operations
• Clean guest rooms, balconies, corridors, linen rooms, and housekeeping pantries following established standards and procedures
• Maintain and update section floor reports to track cleaning progress and issues
• Perform regular room inspections using checklists to ensure quality and compliance
• Accurately record room status within the assigned section for operational tracking
• Execute additional reasonable duties as assigned by Management to support hotel operations

Only shortlisted candidates will be contacted.

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Services Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Services.
• To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Services and Hotel uniform and clothing codes.
• To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
• To maintain and be aware of the importance of guest recognition.
• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
• To train and development new GSAs and interns in front office operations
• Perform other reasonable duties assigned by the assigned by the Head of Deparment

Only shortlisted candidates will be contacted. Thank you.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer diverse career opportunities in a vibrant lifestyle hub near Orchard Road. The hotels feature extensive amenities including pools, gym, meeting spaces, and multiple dining outlets, fostering an inclusive and equitable work environment.

Job Summary

Manage safety and security operations to ensure guest satisfaction and compliance with hotel policies. Lead staff scheduling, incident reporting, emergency preparedness, and enforce safety standards to maintain a secure environment for guests and employees.

Responsibilities

• Prepare monthly staffing schedules and monitor staff attendance to optimize workforce planning and operational efficiency
• Maintain detailed hotel logbooks documenting incidents and complaints, and coordinate follow-up actions with relevant departments
• Resolve guest queries and complaints promptly to build positive relationships and enhance guest experience
• Anticipate and proactively address guest safety needs during Singapore events to ensure a secure environment
• Monitor and control guest areas to maintain high safety and security standards
• Enforce ACCOR and hotel security policies, procedures, and regulations to ensure uniformity and guest safety
• Develop and prepare annual capital and operating budgets for the Safety & Security Department
• Identify, report, and ensure immediate rectification of potential and actual hazards to prevent risks
• Demonstrate full knowledge of hotel Emergency Procedures, Policies, and Standard Operating Procedures
• Conduct safety and emergency training sessions for all employees to enhance preparedness
• Organize and enforce regular emergency drills to safeguard guests and staff
• Apply hotel regulations fairly and comply with laws to protect persons and property within the premises
• Promote safe work practices among staff to minimize risk of injury or harm
• Implement safe manual handling techniques and adhere to Accor Health, Safety, and Environment policies to reduce environmental impact and prevent pollution
• Perform additional duties as assigned by the Safety & Security Manager

Required competencies and certifications

• Certificates in National Skills Recognition System, CPR, First Aid Management, and Basic Fire Fighting
• Minimum 2 years of relevant experience in a similar safety and security role

Preferred competencies and qualifications

• Fire Safety Manager Certificate
• Strong service orientation with attention to detail
• Ability to maintain effective operational controls to maximize efficiency and guest satisfaction
• Effective management, leadership, organizational, and communication skills
• Ability to remain calm and respond quickly in emergency situations