Total 13 job vacancies by Mts Systems Engineering Pte. Ltd.

Role Summary

We are seeking a LTSA (Long Term Service Agreement) Service Engineer to serve as Huawei’s on-site technical authority for our Smart String Energy Storage System (ESS) . You will be embedded at the customer’s facility, acting as the single point of contact for all technical matters under the LTSA. Your mission is to maximize system availability, ensure contractual compliance, and drive operational excellence for Huawei’s BESS solution, including battery cabinets, PCS, SACU, EMS.

Key Responsibilities

1. Operational & Technical Oversight

• System Monitoring & Maintenance: Perform daily health checks, condition monitoring, and preventive maintenance on Huawei’s BESS components, including battery packs, Power Conversion Systems (PCS), Smart Array Controller Units (SACU), and thermal management systems.
• Fault Diagnosis & RCA: Lead root cause analysis and emergency troubleshooting to minimize downtime. Quickly resolve key live network problems and prevent recurrence.
• Outage Management: Execute scheduled overhauls, component replacements, and firmware upgrades in strict accordance with Huawei’s OEM technical manuals and LTSA scope.

2. LTSA Compliance & Performance Management

• Contractual Adherence: Ensure all maintenance activities align with LTSA terms, including response times (e.g., 30 min for remote support), performance guarantees, and warranty conditions.
• KPI Tracking: Monitor, analyze, and report on key performance indicators such as system availability, round-trip efficiency, and mean time to repair (MTTR). Utilize Huawei’s digital O&M tools for proactive inspection and health reporting.
• Spare Parts Management: Coordinate the RMA process for faulty components, manage consignment stock (if applicable), and ensure just-in-time delivery of critical spares like PCS modules or battery packs.

3. Customer & Stakeholder Management

• Technical Liaison: Act as the primary interface between the customer’s operations team.
• Reporting: Issue daily operational logs, monthly performance reports, and technical service bulletins. Conduct routine customer meetings to review system performance.
• Training & Handover: Provide on-site theoretical and practical training to customer personnel, including safety operations and maintenance certification as per Huawei standards.

Qualifications & Experience

• Education: Bachelor’s degree in Electrical Engineering, Power Electronics, Renewable Energy, or Automation.
• Experience: 1-2 years of field service experience is good. Similar working experience with Battery Energy Storage System is a strong advantage. Fresh grad with proactive learner attitude is welcome.
• Technical Skills:
• Deep knowledge of BESS components: Lithium-ion battery characteristics, PCS topology, EMS, and thermal management.
• Hands-on experience with troubleshooting inverters, battery racks, and control systems (SACU/SPPC).
• Proficiency in reading electrical schematics, P&IDs, and single-line diagrams.
• Familiarity with digital O&M platforms (e.g., Huawei FusionSolar) is highly desirable.
• Soft Skills: Excellent analytical, cross-cultural communication, and report-writing skills.

Key Responsibilities for Wireless IP Network Engineer

1. Incident & Problem Management: Manage and resolve high-priority network incidents escalated from L1/L2, including root cause analysis (RCA) and security incident response to minimize business impact.

2. Infrastructure Troubleshooting: Collaborate with internal infra tower teams to troubleshoot complex wireless/IP network issues and identify root causes.

3. Vendor Support Coordination: Partner with network vendors (specifically Huawei) for troubleshooting, bug identification, and technical resolution.

4. Emergency Response: Handle critical network incidents under pressure, restoring services promptly to minimize downtime.

5. Technical Communication: Lead or participate in conference calls with technical teams to drive problem identification and resolution.

6. Process & Change Management: Adhere strictly to Customer policies and align with Huawei’s change management processes.

7. Network Operations & Configuration: Perform day-to-day configuration, optimization, and maintenance on Huawei wireless/IP network devices.

8. Proactive Monitoring & Reporting: Perform network insights, conduct preventive maintenance, monitor key tasks, and provide detailed reports on maintenance checks and issues.

9. Customer Relationship Management: Act as the technical point of contact, advising the customer on technical issues, potential risks, and optimization opportunities.

10. Team Collaboration: Collaborate with technical teams and teammates to resolve complex technical challenges independently.

SKILLSET

This role requires a Diploma/Bachelor’s in Engineering or Computer Science, with deep knowledge of routing, switching (BGP, OSPF, VLANs, STP, HSRP) and hands-on, complex troubleshooting skills. Candidates should ideally understand modern technologies (VXLAN, Cisco ACI, SDWAN) and wireless systems, showing a willingness to learn.

1. Requirements:

- Networking Fundamentals:

In-depth understanding of Routing, Switching, WLAN/LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLANs, Inter-VLAN Routing, OSPF, and BGP.

- Troubleshooting & Analysis:

Advanced hands-on experience on routers/switches, isolating root causes of complex problems, and resolving network incidents.

- Advanced Technologies:

Knowledge of VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, and SDWAN.

- Wireless Technology:

Understanding of wireless network technology, including WLC and APs.

2. Education:

Diploma or Bachelor's degree in Engineering or Computer Science.

3. Preferred Qualifications:

- Proactive attitude toward learning new technologies.

- Logical thinking and strong troubleshooting skills.

This is a senior-level IT Network Engineer role focused on high-pressure incident management, troubleshooting, and vendor management within a Financial Services Industry (FSI) environment. It requires strong knowledge of enterprise networks (Firewall/Router/Proxy), ITIL/ITSM processes, and compliance, often involving shift work.

Key Responsibilities for IP Network Engineer:

1. Incident Management: Manage L1/L2 network escalations, security incidents, and critical network outages to minimize business impact.

2. Troubleshooting: Identify root causes for complex network problems by working with infrastructure teams and vendors.

3. Compliance & Audit: Adhere to banking policies, document audit workpapers/findings, and manage compliance/due diligence.

4. Operational Support: Handle change management, vendor assessments, and knowledge management systems.

5. Technical Skills: Deep knowledge of Enterprise Networks (Firewalls, Routers, Proxies, LAN/WAN, TCP/IP).

6. Experience: Previous experience in FSI/banking environments and ITIL processes is highly preferred.

7. Certifications: CCNP, or equivalent network certifications are a plus.

This position requires a Diploma/Bachelor's in Engineering or Computer Science and in-depth knowledge of networking fundamentals (routing, switching, VLANs, OSPF, BGP). Candidates need hands-on troubleshooting experience with routers and switches and strong analytical skills. Familiarity with VXLAN, Cisco ACI, or SDWAN is highly preferred.

1. Key Requirements & Skills:

Networking Concepts: Strong knowledge of LAN/WAN, STP, HSRP, ARP, VLANs, OSPF, and BGP.

Troubleshooting: Advanced hands-on experience in diagnosing complex network problems and isolating root causes.

Advanced Technologies: Knowledge of SDN, SDWAN, Cisco ACI, or VXLAN is an advantage.

Skills: Logical thinking, problem analysis, and documentation skills.

2. Enhanced Qualifications with Huawei Knowledge:

Huawei Routing & Switching: Hands-on experience with Huawei AR routers and S-series switches (e.g., S5700, S6700) and VRP operating system.

Protocol Expertise: In-depth knowledge of Huawei's implementation of OSPF, BGP, STP/RSTP, and VLAN configuration.

Advanced Technologies: Familiarity with Huawei CloudCampus solutions, SD-WAN, and VXLAN/EVPN for data center networking.

Troubleshooting: Ability to troubleshoot Huawei equipment using CLI, checking logs, and using tools to resolve network performance issues.

3. Education: Diploma or Bachelor's in Engineering/Computer Science.

4. Preferred Qualifications: CCNP or equivalent industry certifications. Experience with Wireshark and network monitoring tools.

Key Responsibilities for DCN IP Network Engineer

1. Incident & Problem Management: Own the end-to-end resolution of DCN network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration: Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.

4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Huawei Configuration: Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.

9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).

This role requires a Diploma/Bachelor’s in Engineering or Computer Science and in-depth knowledge of networking concepts (routing/switching, BGP, OSPF, VLANs, STP). Key requirements include hands-on experience in troubleshooting complex network issues, with preference for experience in VXLAN, Cisco ACI, SD-WAN, and Data Center technologies.

1. Requirements:

- Networking Fundamentals:

In-depth understanding of Routing, Switching, WLAN/LAN/WAN, STP, HSRP, ARP, VLANs, Inter-VLAN Routing, OSPF, and BGP.

- Troubleshooting:

Hands-on experience in troubleshooting complex network problems, including root cause analysis and incident resolution.

- Advanced Technologies:

Experience with advanced technologies such as VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, and SD-WAN is a distinct advantage.

- Data Center Focus:

Knowledge of Data Center network technologies.

- Soft Skills:

Strong logical thinking, analytical skills, and a willingness to learn.

2. Education:

Diploma or Bachelor's degree in Engineering, Computer Science, or equivalent IT field.

3. Preferred Qualifications:

- Cisco-based environments (Routers, Switches, WLCs).

- Network troubleshooting tools (e.g., Wireshark).

- Network Security basics (Firewalls, VPNs).

Provide administrative and financial support to the project team by managing petty cash, processing purchase orders, verifying invoices, preparing reports, and maintaining organized project documentation.

Roles & Responsibilities

• Provide basic admin support to the project team
• Handle petty cash, staff claims, and simple expense tracking in a timely manner
• Issue Purchase Orders (POs) and keep records up to date
• Check supplier invoices against POs
• Follow up on payments and simple billing matters to ensure on-time processing
• Prepare basic monthly reports (e.g., expenses, payments)
• Help keep project documents organized and updated
• Assist Accounts/Admin team with simple tasks
• Support any ad-hoc duties as needed

Skills & Requirements

• Basic administrative or clerical experience preferred
• Familiar with Microsoft
• Able to follow instructions and simple processes
• Organized and detail-oriented
• Able to complete tasks in a timely manner
• Basic communication skills
• Responsible and careful when handling cash and documents

We are seeking a highly skilled Application Engineer to lead the development, maintenance, and automation of our Virtual Desktop Infrastructure (VDI). The primary role of an Application Engineer in this position is to design and improve software performance while ensuring the stability and operability of our virtual environments. You will bridge the gap between infrastructure management and feature development, creating automated solutions that align with business needs and compliance standards.

Key Responsibilities:

1. VDI Infrastructure Management:

Enhance, maintain, and ensure the ongoing operability of Virtual Desktop Infrastructures (VDIs) to provide a seamless user experience.

2. Automation & Compliance:

Develop and build automated capabilities to facilitate VDI compliance, streamline provisioning, and meet evolving business requirements.

3. Feature Development:

Independently handle application feature development by writing well-designed, testable, and efficient code based on the Product Backlog.

4. Operational Excellence:

Continuously improve application usability and operational efficiency to reduce manual overhead and enhance system performance.

5. Stakeholder Collaboration:

Work closely and communicate effectively with team members, internal users, partners, and external vendors to shape and deliver solutions for features on the Product Backlog.

Requirements

1. Experience: Proven 4-5 years of experience in Virtual Desktop Infrastructure (VDI) operations and/or software development.

2. Technical Proficiencies: Strong proficiency in JavaScript, Shell scripting (e.g., Bash), Windows Server administration, GIT version control, and SQL.

3. Infrastructure Skills: Solid understanding of network protocols (TCP/IP, DNS, VLANs), security protocols, and operating systems (PowerShell, Linux CLI).

4. VDI Platforms: Strong proficiency in VDI concepts; experience with AWS, VMware, or Huawei Cloud is highly desirable.

5. Architecture: Demonstrated knowledge of Design Patterns in software/system architecture.

6. Preferred Factors: Experience with TypeScript, Jenkins CI/CD, Kubernetes, and Containerization tools.

A skilled Automation Developer bridges the gap between development and operations by building robust scripts and frameworks that eliminate manual bottlenecks. They are responsible for designing, developing, and maintaining automated solutions that improve the software delivery lifecycle and operational efficiency

Key Responsibilities:

1. Develop Automation Scripts: Writing clean, reusable Python scripts to automate repetitive tasks like data processing, system monitoring, and report generation.

2. Test Automation: Designing and implementing automated test frameworks, such as PyTest or Selenium, to identify software defects and ensure reliability.

3. CI/CD Management: Building and managing automated deployment pipelines using Jenkins, GitLab CI, or GitHub Actions to ensure seamless code transitions to production.

4. API Mastery: Demonstrating a deep understanding of RESTful APIs and automating integration tests using the Requests library or similar tools.

5. Linux/Unix Proficiency: Operating comfortably in terminal environments and writing Bash/Shell scripts for system-level automation.

6. Cluster Performance & Monitoring: Monitoring HDFS cluster performance, managing storage capacity, and ensuring high availability and fault tolerance.

7. Documentation: Maintaining thorough documentation of architecture, configurations, and best practices to ensure long-term maintainability.

Requirements:

1. System Architecture Knowledge: Designing scalable and maintainable automation that aligns with enterprise-level IT frameworks.

2. Analytical Problem-Solving: Identifying manual bottlenecks and diagnosing complex technical issues within automated systems.

3. Technical Documentation: Maintaining precise records of architecture, configurations, and best practices to ensure team alignment and auditability.

4. Collaboration & Communication: Acting as a bridge between business analysts, developers, and operations to align technical solutions with business goals.

5. Cloud & Infrastructure as Code: Familiarity with AWS, Docker, and Kubernetes to manage virtualized and containerized environments.

Education:

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related STEM field.

Professional Experience: 3–5 years in roles involving software development, IT operations, or QA automation.

This is a Huawei Storage Technical Support Engineer role, specializing in the management, optimization, and maintenance of Huawei storage infrastructure. Key responsibilities include log analysis, configuration optimization, patch management, capacity planning, vulnerability remediation, and customer training, often requiring shift work.

Key Responsibilities for IT Storage Engineer:

1. Operational Optimization:

Proactively reviewing configurations, generating reports, managing capacity, and identifying improvements based on Huawei best practices.

2. Maintenance & Support:

Testing patches, implementing changes, and fixing vulnerabilities on Huawei storage hardware/software.

3. Customer Enablement:

Training customer staff and increasing their understanding of Huawei solutions.

4. Governance:

Conducting monthly reviews, managing the Statement of Work (SOW) changes, and performing Root Cause Analysis.

This is a job summary for Senior Storage Engineer (Huawei Specialization)

S3 & Huawei OBS Expertise (5+ Years):

Over 5 years of experience specializing in S3-compliant object storage, focusing on Huawei Cloud Object Storage Service (OBS). Proficient in OBS bucket configuration, lifecycle management, and fine-grained access control (IAM/policies).

Huawei Storage Configuration & Migration:

Deep hands-on experience in configuring Huawei OceanStor storage (Pacific/Dorado series). Expert in migrating data to Huawei Cloud using Object Storage Migration Service (OMS) (e.g., from S3 to OBS) and block storage migration using SmartMigration.

Disaster Recovery (DR) & Backup Solutions:

Familiar with Huawei-specific DR technologies, including cross-region replication, cross-AZ DR, and OceanProtect backup storage. Experienced in implementing Active-Active or Active-Passive DR scenarios using BCManager.

Daily Monitoring & Incident Management:

Proficient in using Huawei OceanStor DeviceManager or DME (Data Management Engine) for monitoring storage performance, capacity management, and generating alarms. Skilled in proactive incident response and troubleshooting for Object/Block storage.

OS Knowledge & Technical Skills:

Strong fundamental knowledge in Linux/Unix Systems administration (Ubuntu, CentOS, Red Hat, Solaris, AIX) and basic Windows networking, essential for storage mounting and agent installation (e.g., S3fs, backup agents).

Customer & Task Management:

Excellent oral and written English communication skills. Strong ability to manage multiple tasks, focusing on customer requirements and service-level continuity (99.9999999999% durability).

Key Huawei Technologies:

- Huawei Cloud Object Storage Service (OBS) 3.0

- Huawei OceanStor Pacific/Dorado Series

- Object Storage Migration Service (OMS) / SmartKit

- Cloud Backup and Recovery (CBR) / OceanProtect

Key Responsibilities

• Architecture Design: Define and implement robust, secure, and scalable Huawei Cloud solutions for diverse industries (e.g., e-commerce, finance, AI).
• Pre-sales Technical Leadership: Perform demand analysis, technical workshops, and produce proposals (SOWs) and quotations.
• Cloud Transformation: Lead migrating or transforming legacy enterprise applications to cloud-native architectures.
• POC & Validation: Organize proof-of-concept (POC) verification for new solutions and ensure technical feasibility.
• Ecosystem Building: Work with partners to build and integrate solutions within the Huawei Cloud ecosystem.
• Cloud Optimization: Ensure high performance, reliability, and security of cloud infrastructure, including log analysis and configuration reviews. LinkedIn Singapore +5

Job Requirements

• Experience: 3–5 years of experience in cloud computing, IT/software, or related industry experience.
• Technical Knowledge: Strong understanding of IaaS, PaaS, Virtual Private Cloud (VPC), security frameworks, and AI/big data.
• Huawei Cloud Expertise: Knowledge of Huawei Cloud services; experience with other public clouds and previous Huawei experience is a strong plus.
• Skills: Proficiency in programming or scripting languages.

MTS Systems Engineering Pte Ltd is expanding our team and looking for a Web Developer to join us. We are seeking a skilled Web Developer to redesign our corporate website and integrate it with HR systems via API, while implementing an AI-powered agent to streamline internal HR workflows.

This role combines front-end experience, backend/API integration, and AI enablement.

What You’ll Do:

·       Redesign and develop the company website (modern UI/UX, mobile-first, SEO-friendly)

·       Build and maintain scalable, secure web applications

·       Integrate web platforms with HR systems via RESTful APIs

·       Develop features such as resume submission portals and candidate workflows

·       Support implementation of AI-driven tools to automate HR processes

·       Ensure system performance, reliability, and scalability

·       Troubleshoot technical and integration issues

·       Providetechnical support for internal HR systems and digital workflows

·       Assist with ad-hoc administrative and HR-related tasks as required

What We’re Looking For

·       Degree/Diplomain Computer Science, IT, Software Engineering, or related field

·       Proficiency in HTML, CSS, JavaScript (React or Vue preferred)

·       Backend development experience (Node.js / Python / PHP)

·       Basic knowledge of APIs, databases (SQL/NoSQL), and cloud platforms (AWS/Azure)

·       Interestor exposure to AI tools, chatbots, or automation is a plus

·       Understanding of web security and data privacy

·       Strong problem-solving skills and willingness to learn

·       Ableto work independently and deliver end-to-end solutions

·       Preferably at least 1 to 2 years’ experience in web development

·       Fresh graduates are welcome

Why Join Us:

·       Opportunity to work on end-to-end real-world systems

·       Exposure to AI and system integration projects

·       Collaborative and growth-focused environment

·       Great opportunity for fresh graduates to build hands-on experience

Key Responsibilities:
- Design, deploy, and maintain HDFS clusters to support enterprise-scale data applications.
- Monitor cluster performance, manage storage capacity, and ensure high availability and fault tolerance.
- Implement data security, access controls, and encryption for HDFS data.
- Troubleshoot and resolve issues related to HDFS, including data node failures, replication issues, and performance bottlenecks.
- Manage data ingestion pipelines and optimize data storage formats (e.g., Parquet, Avro).
- Support and work with data engineering and analytics teams to ensure reliable data delivery and transformation workflows.
- Automate cluster operations using scripting (e.g., Bash, Python) and orchestration tools.
- Conduct upgrades and patching of Hadoop ecosystem components (HDFS, YARN, Hive, etc.).
- Maintain documentation of architecture, configurations, and best practices.
- Ensure compliance with data governance and data privacy policies.

Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
3–5+ years of experience with Hadoop ecosystem, particularly HDFS administration.
Strong understanding of HDFS architecture, replication, and fault tolerance.
Experience with Cloudera, Hortonworks, or Apache Hadoop distributions.
Proficiency in Linux/Unix system administration and scripting (Bash, Python, etc.).
Familiarity with related components: YARN, Hive, HBase, Spark, Oozie, and Zookeeper.
Experience with monitoring tools like Ambari, Cloudera Manager, or Nagios.

Preferred:
Hadoop certification (e.g., Cloudera Certified Administrator for Apache Hadoop - CCAH).
Knowledge of cloud-based big data platforms (AWS EMR, Azure HDInsight, GCP Dataproc).
Experience with containerization (Docker/Kubernetes) for big data workloads.
Exposure to data lake architectures and data governance tools.

Start Date: Feb/March 2026 for 6 months

Requirements

• Candidate must possess EMA Electrical Worker Licence namely Electrician's Licence (EMA LEW Grade 7), Electrical Technician's Licence (EMA LEW Grade 8).
• Candidate must possess at least Nitec education.
• Preferably LEW specialized in electrical work or electrical installation.
• Preferably at least 2 year(s) of working experience.
• Able to start within a short notice and or immediate
• Preferably experienced in Facilities Management environment.

Responsibilities

• Able to lead a team of technicians for troubleshooting works
• Able to coordinate A&A works independently.
• Coordination with clients and contractors. A&A etc.

• Storage log information collection and analysis, reporting.
• Perform provisioning configuration review, provide suggestions to correct or optimize the configurations based on Huawei best parties, recommend changes to procedures which result in operational optimization.
• Test and verify the configuration change, new patch or new software release.
• Change Management including participation in the planning, approval, and implementation of any authorized change request.
• Generate regular operational reports using Customer-supplied or Huawei's tools.
• Participate in storage capacity measurement and capacity planning including capacity forecasting.
• Attend to and fix vulnerabilities found on Huawei's storage hardware and software products.
• Assist with detailed technical planning for future initiatives.
• Develop and deliver a set of recommendations for customer that outlines areas that could be significantly improved. These could be operational, technical, or support related.
• Increase Customers understanding and knowledge Of Huawei storage solutions to maximize Customer's benefit from Huawei product features and functionality.
• Assist in training Customer's staff in the most efficient and effective methods Of utilizing the Huawei solution capabilities.
• Conduct review meetings with Customer at a mutually agreed frequency, no less than monthly, to discuss the engagement status, issues, new requirements, and Customer's overall satisfaction.
• Coordinate any changes to the Statement of Work (whether cost impacting or not) with Customer in accordance with the Change Control process.
• Participate in Root Cause Analysis reviews when applicable.
• Meet the customer at the conclusion of the engagement to assure that any applicable responsibilities are turned over to Customer.
• Able to do shift work based on customer requirement (eg: IT maintenance, patch and change management, monitoring and etc).

Requirement: -
• At least 5 years of experience in S3 storage environment.
• Familiar with object storage environment.
• Have good experience of storage hands on configuration  and storage data migration.
• Familiar with technical principles of disaster recovery and backup solutions, and data migration solutions of storage.
• Experience on Daily Monitoring and able to support incidents/ issues.
• Basics in OS concepts of Windows/ Linux/Unix Systems administration (Ubuntu, CentOS, Red Hat, Solaris, AIX etc.).
• Excellent English oral and written communication skills.
• Strong customer focus & Multi-tasking skills.